MockQuestions

Community Association Manager Mock Interview

To help you prepare for your Community Association Manager interview, here are 30 interview questions and answer examples.

Community Association Manager was written by and updated on October 14th, 2021. Learn more here.

Question 1 of 30

Do you have any questions for me?

How to Answer

Before your interview, conduct thorough research on the location, HOA laws, and read over job description for any clarification you need on the position. Asking intelligent questions demonstrates to the interviewer your level of interest in the position so make sure you have a few questions prepared ahead of time.

Here are some sample questions:

-How long has this role been vacant?
-When would you like to fill this position?
-What type of training will be provided?

Written by Ronda Barnes on October 14th, 2021

Next Question

List of 30 Community Association Manager Interview Questions & Answers

  • Ask The Interviewer

    1.

    Do you have any questions for me?

      How to Answer

      Before your interview, conduct thorough research on the location, HOA laws, and read over job description for any clarification you need on the position. Asking intelligent questions demonstrates to the interviewer your level of interest in the position so make sure you have a few questions prepared ahead of time.

      Here are some sample questions:

      -How long has this role been vacant?
      -When would you like to fill this position?
      -What type of training will be provided?

      Written by Ronda Barnes on October 14th, 2021

      1st Answer Example

      "Yes. Can you please tell me why the role is vacant and also how long it has been so?"

      Written by Ronda Barnes on October 14th, 2021

      2nd Answer Example

      "You answered most of my questions already but I would like to know how quickly you plan to fill this position."

      Written by Ronda Barnes on October 14th, 2021

  • Career Goals

    2.

    Why did you choose to pursue a career as a community association manager?

      How to Answer

      When an interviewer asks why you decided to become a community association manager, your response tells them what motivated or inspired you to pursue this career option. It can also reveal what you are passionate about and what you'd like your future to look like. Share with the interviewer your reason for becoming a community association manager and your future career goals.

      Written by Ronda Barnes on October 14th, 2021

      1st Answer Example

      "I studied business in college and always wanted to do something that involved property. Since I didn't want to work in real estate, a career as a community association manager is the perfect option. I get to ensure neighborhoods are well kept and safe while still using my business skills to run daily operations."

      Written by Ronda Barnes on October 14th, 2021

      2nd Answer Example

      "When I learned that community association managers do more than just collect HOA fees, I became very interested in the business operations aspect of it. I'm excited to learn about working with homeowners and vendors to keep our neighborhoods safe and well maintained."

      Written by Ronda Barnes on October 14th, 2021

  • Communication

    3.

    How would you rate your communication skills?

      How to Answer

      Both written and verbal communication are necessary skills to perform the duties of a Community Association Manager. The interviewer wants to know how well you communicate in written form, whether it means emails, reports, or benefits documentation.

      Being a bright communicator in written form is an essential skill to master. Share your skill and confidence level in written communication. Also, if you have taken any courses in communication and writing, feel free to mention these to the interviewer. Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.


      Written by Ronda Barnes on October 14th, 2021

      1st Answer Example

      "I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken college level courses related to communication, writing, and business administration."

      Written by Ronda Barnes on October 14th, 2021

      2nd Answer Example

      "My written communication skills are proficient. I often utilize written communications as a follow-up to verbal communications. They provide a great resource for residents and contractors to go back to and reference, plus they might answer any questions that come up along the way."

      Written by Ronda Barnes on October 14th, 2021

  • Communication

    4.

    How do you handle delivering bad news to others?

      How to Answer

      One of the toughest parts of communication can be delivering bad news to others. Whether it is terminating an employee or issuing a warning to a homeowner, it doesn't come easy. Assure the interviewer that you can handle this task in a professional manner.

      Written by Ronda Barnes on October 14th, 2021

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  • Compatibility

    5.

    What do you know about our development? Our community?

      How to Answer

      The interviewer wants to know if you are familiar with the area you will be responsible for maintaining. Before the interview, take some time to research the community and the properties in the development. It might even be a good idea to drive through the area to look at the common areas, amenities, appearance of the area and properties, and general area.

      Written by Ronda Barnes on October 14th, 2021

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  • Compatibility

    6.

    Tell me about yourself.

      How to Answer

      When an interviewer asks an open-ended question like this, it can be difficult to know where to begin...and end! This question haunts many individuals who may accidentally go a little too in-depth into their personal lives. It happens. Keep your reply light, and work relevant. Share how you became interested in this career and what you enjoy about it. This question is an excellent opportunity to describe yourself by discussing the strengths and qualities you bring that align with the company's needs.

      Written by Ronda Barnes on October 14th, 2021

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  • Compatibility

    7.

    Why should we hire you?

      How to Answer

      This question is often a challenge for individuals to respond to when they are unsure or can't articulate how they can benefit the company. If you can't think of ways that you are unique, ask a few friends or family members what sets you apart from other people. Their observations may help you understand how you are perceived. It is also a good idea to think about the highlights of previous job performance reviews. If a supervisor praised you for a particular strength, or you received recognition for making a significant impact on a project, feel free to mention this in your response if it relates to the job you are interviewing for.

      Perhaps you already know what sets you apart! Your answer could include any industry accolades, exceptional achievements, additional industry-related training, a second language, or your involvement in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your own advocate.

      Written by Ronda Barnes on October 14th, 2021

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  • Competency

    8.

    What are the top three skills you have acquired in your last role?

      How to Answer

      You have likely gained many valuable skills throughout your career and the interviewer wants to hear about the skills that are most relevant to the Community Association Manager role. Before the interview, identify the skills needed to perform the duties of this role. This can be found in the job description. Then, make a list of the best hard and soft skills you have developed in your most recent role. Reflect on the top three that are most relevant to the Community Association Manager and share them with the interviewer.

      Written by Ronda Barnes on October 14th, 2021

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  • Competency

    9.

    What do you think are the three most important responsibilities of this role?

      How to Answer

      The Community Association Manager wears many hats and handles many tasks. The interviewer wants to know which ones you think are the most important. Your response will also demonstrate that you are aware of what this job entails. Before your interview, it is a good idea to review the job description as a reminder of the tasks that you will be responsible for. Be prepared to share which ones you think are the most important as a Communication Association Manager.

      Written by Ronda Barnes on October 14th, 2021

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  • Competency

    10.

    What do you see as the most difficult task in being a Community Association Manager?

      How to Answer

      The Community Association Manager wears many hats and handles many tasks. The interviewer wants to know which ones you find the most difficult. Your response will also demonstrate that you are aware of what this job entails. Before your interview, it is a good idea to review the job description as a reminder of the tasks that you will be responsible for. Be prepared to share which ones you find the most difficult but assure the interviewer that although they might be challenging, you can still handle them.

      Written by Ronda Barnes on October 14th, 2021

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  • Competency

    11.

    Could you tell me a little bit about your computer skills?

      How to Answer

      The interviewer wants to know your skill level using computers and computer-based programs. Share your experience level using common computer programs listed below. If you have experience with other computer functions, share those as well. You can also ask the interviewer what programs or databases will be used in this role.

      -Microsoft Office programs
      -Email
      -Powerpoint
      -Sharepoint
      -Google suite

      Written by Ronda Barnes on October 14th, 2021

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  • Creative Thinking

    12.

    Tell me about a time when you were able to overcome an obstacle in a creative manner.

      How to Answer

      As a Community Association Manager, obstacles are bound to happen on any given day. Whether it's involving a resident, contractor, or community official, having the skills to overcome issues is necessary for this role. The interviewer wants to hear about your ability to overcome obstacles in a creative way. Share an example of how you've done this in the past. In your response, include details such as your actions and the outcome.

      Written by Ronda Barnes on October 14th, 2021

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  • Customer Service

    13.

    Describe your customer service skills.

      How to Answer

      Customer service is a major responsibility of a community association manager. From providing customer service to homeowners with issues to responding to requests from the maintenance team, having good customer service skills is essential. Share with the interviewer your experience with providing customer service. This can include customers within your organization.

      Written by Ronda Barnes on October 14th, 2021

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  • Diligence

    14.

    What is your process for hiring maintenance work? What do you look for in a company, cheapest price or higher rated service?

      How to Answer

      The Community Association Manager is responsible for managing all aspects of maintenance and therefore hires maintenance companies to provide this service. The interviewer wants to know what criteria you use for hiring contractors.

      Written by Ronda Barnes on October 14th, 2021

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  • Diligence

    15.

    How are your presentation skills? How do you prepare for presentations?

      How to Answer

      Community association managers are best suited to have presentation skills as well as the ability to hold regular meetings. Your audience might be vendors, homeowners, contractors, or board members. Share with the interviewer your skill level and how you prepare to give presentations. If you've taken public speaking courses or other workshops centered on giving presentations, feel free to share this information as well.

      Written by Ronda Barnes on October 14th, 2021

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  • Diligence

    16.

    How do you manage your priorities?

      How to Answer

      The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about how you manage your projects and daily tasks and how those will help you succeed in your role as a community association manager.

      Written by Ronda Barnes on October 14th, 2021

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  • Experience

    17.

    What is one area that you would love to learn more about personally or professionally?

      How to Answer

      Even if you have earned a degree or gained job experience, you have probably discovered other areas that you would love to learn about as well. Your response to this question can spark opportunities within the company. If you are unsure what other areas you might want to learn about, you can also mention soft skills such as:

      -Leadership skills
      -Communication
      -Conflict resolution
      -Planning


      Written by Ronda Barnes on October 14th, 2021

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  • Experience

    18.

    How do you prioritize your work?

      How to Answer

      The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about how you manage your projects and daily tasks and how those will help you succeed in your role as a Community Association Manager.

      Written by Ronda Barnes on October 14th, 2021

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  • Experience

    19.

    Are you an organized person? Explain.

      How to Answer

      The Community Association Manager role is a role that juggles a variety of tasks. The interviewer wants to know if you are someone that can keep paperwork, projects, and tasks organized. Share your skill level and any methods you use to stay organized.

      Written by Ronda Barnes on October 14th, 2021

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  • Experience

    20.

    What bookkeeping experience do you have?

      How to Answer

      In addition to maintaining the neighborhood, community association managers also maintain a budget, records, contracts, reports, and other documentation. Because of this, the interviewer wants to hear about your bookkeeping experience. Bookkeeping skills can include:

      -Written and verbal communication
      -Organization skills
      -Preparing financial statements and documents
      -Managing payroll
      -Maintaining records
      -Handling day to day tasks

      Written by Ronda Barnes on October 14th, 2021

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  • Experience

    21.

    What are some common HOA laws? Have you read through our HOA laws, if so, what did you think of them?

      How to Answer

      The interviewer wants to know how much you know about HOA laws. Before your interview, take some time to research HOA laws and how they impact the residents and neighborhood. Also, do a search for the HOA laws specifically for the location you are interviewing for. Become familiar with them and address any questions you might have during the interview.

      Some common HOA laws include:

      -Noise limitations
      -Home design must be similar to the other homes in the community (changes such as paint, adding decks or patios, and other modifications)
      -Trash and recycling rules
      -Vehicles and designated parking spots
      -Landscaping
      -Rental rules

      Written by Ronda Barnes on October 14th, 2021

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  • Experience

    22.

    What skills would you like to develop in this job?

      How to Answer

      The job description tells you what skills are required to perform this job successfully. However, that doesn't mean you won't acquire new skills on the job. Share with the interviewer any skills you hope to build or areas you hope to be exposed to expand your skillset. Some examples are:

      -Supervising employees
      -Managing a budget
      -Customer service
      -Working with vendors
      -Presentation skills

      Written by Ronda Barnes on October 14th, 2021

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  • Experience

    23.

    How do you maintain records?

      How to Answer

      The interviewer wants to understand your records management skills. Share how you maintain records whether it is hard copies or electronic files.

      Written by Ronda Barnes on October 14th, 2021

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  • Problem Solving

    24.

    How do you handle complaints from property owners or tenants?

      How to Answer

      Managing the HOA means that you are bound to get complaints from property owners or tenants. From complaints about noise to the availability of amenities, you will have to resolve any issues in a timely and professional manner. Share how you handle resident complaints and any actions you take. Demonstrate to the interviewer that you can handle this level of responsibility professionally and without becoming overwhelmed.

      Written by Ronda Barnes on October 14th, 2021

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  • Problem Solving

    25.

    What are some common complaints you have received from property owners or tenants?

      How to Answer

      When living in a property or community that has an HOA, the Community Association Manager is often the go-to person when residents have complaints. Before responding, think about the HOA rules and guidelines. Residents often complain when these aren't being followed. Share the complaints you've heard and demonstrate that you responded in an effective manner.

      Written by Ronda Barnes on October 14th, 2021

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  • Problem Solving

    26.

    Have you ever had to deal with a major problem in your community before? Example, sewage back up, major power outage, etc? How did you handle it?

      How to Answer

      Managing the association operations and community areas means that there will be times when major problems will arise with the power, sewage, water, etc. The interviewer wants to know if you have experience dealing with these types of issues and if so, how you handled them. Share how you've dealt with these issues in the community and provide an example if you have one to share. In your response, explain what happened and the end result.

      If you don't have experience dealing with a major issue in the community, share how you've handled an issue of the same magnitiude or share how you will handle issues once hired as the Community Association Manager.

      Written by Ronda Barnes on October 14th, 2021

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  • Problem Solving

    27.

    When have you had a problem with a homeowner or tenant before? How did you handle the situation?

      How to Answer

      One of the greatest responsibilities of a community association manager is ensuring neighborhoods and developments are well maintained and safe for homeowners and tenants. Because of this, the community association manager has significant interaction and communication with the residents which means there may be times when issues arise. The interviewer wants to know how you've handled problems with homeowners or tenants before. If you've never worked with residents before, that's ok! Instead, share how you've handled problems with customers or clients as these situations may share similarities. Keep your response centered on problem-solving and customer service and show the interviewer you can be empathetic to others' perspectives but still get issues resolved.

      Written by Ronda Barnes on October 14th, 2021

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  • Scenario Based

    28.

    Have you led any HOA meetings before? What was your role?

      How to Answer

      Participating in HOA meetings is an essential duty of this role. Share with the interviewer your experience leading HOA meetings. If you don't have experience with HOA meetings, that is ok! Share your experience leading other types of meetings. Be sure to include the audience, topics of discussion, and your comfort level leading meetings.

      Written by Ronda Barnes on October 14th, 2021

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  • Scenario Based

    29.

    Give an example of a time when you had to make a relatively quick decision.

      How to Answer

      As a community association manager, there will be times where you have to make quick decisions with no time to gather information or weigh options. The interviewer wants to know if you are someone that can think on their feet. Provide an example of a specific time you had to make a quick decision and share the outcome of your decision.

      Written by Ronda Barnes on October 14th, 2021

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  • Stress

    30.

    What kind of events cause you stress on the job?

      How to Answer

      The interviewer wants to know if you are someone who can handle stress on the job. Explain how you manage stressful times and the type of incidents that challenge your ability to control pressure in the workplace.

      Written by Ronda Barnes on October 14th, 2021

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