35 Senior Account Manager Interview Questions & Answers
Table of Contents
- 1. Adaptability Questions
- 2. Behavioral Questions
- 3. Communication Questions
- 4. Compatibility Questions
- 5. Competency Questions
- 6. Diligence Questions
- 7. Discovery Questions
- 8. Education Questions
- 9. Experience Questions
- 10. General Questions
- 11. Leadership Questions
- 12. Management Questions
- 13. Salary Questions
- 14. Scenario Questions
- 15. Teamwork Questions
Adaptability
1. How do you prioritize your work when you have multiple deadlines to meet?
How to Answer
The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about how you manage your projects and daily tasks and how those will help you succeed in your role as a senior account manager.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I manage my time by exercising the idea of 'time-blocking.' This approach means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I manage my priorities by creating a list of things that I need to accomplish. This helps me stay on task and never miss a deadline."
Written by Ronda Barnes on November 11th, 2021
Behavioral
2. How do you handle stressful situations?
How to Answer
The interviewer wants to know if you are someone who can handle stress on the job. Explain how you manage stressful times and your ability to control pressure in the workplace.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I always remain calm and look for ways to be more efficient. For instance, if there is an unexpected deadline, I will determine what can be done to ensure the deadline can be met. I will write down the steps to ensure successful completion and delegate a few tasks if necessary. In brief, I am always ready to adjust my approach because stressful situations are bound to occur in a professional environment."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"When I am under pressure, I focus on the task at hand and do not get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."
Written by Ronda Barnes on November 11th, 2021
Behavioral
3. Do you work well under pressure?
How to Answer
As a senior account manager, there will be times when your workload might be heavy, tight deadlines might cause stress, or work, in general, might feel overwhelming. The interviewer wants to know if you are someone who can work well under pressure on the job. Explain how you manage stressful times and your ability to work under pressure in the workplace.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I always remain calm and look for ways to be more efficient. I determine what needs to be done to meet deadlines and delegate when necessary. When an unexpected deadline is given, I make adjustments and prioritize my work. This helps keep stress levels down and ensure goals are met."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"Yes, I do. I've learned that the key to working well under pressure is by being flexible and willing to adjust to get the job done. I also take good care of myself and maintain a healthy work-life balance."
Written by Ronda Barnes on November 11th, 2021
Behavioral
4. How do you handle a heavy workload?
How to Answer
The workload of a senior account manager can fluctuate throughout the year. There may be times where your workload is heavy due to an increase in sales, clients, or business opportunities. As the senior manager, your workload may also fluctuate based on your team. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. Explain how you react during these times and how you maintain your stress level.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"In my current role as an account manager, there have been times when my workload has been heavy, so I understand how daunting this can be. However, when I have a large workload on my plate, I do not stress over the tasks in front of me. Instead, I make a simple plan of which tasks are a high priority and which ones are lower and tackle my work this way. A heavy workload in this industry often means an increase in sales which is a good thing!"
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"When my workload gets heavy, I organize my tasks by priority and also identify the ones I may need assistance with. I work diligently but take sufficient breaks so I don't exhaust myself. Staying calm and well balanced is always the key."
Written by Ronda Barnes on November 11th, 2021
Behavioral
5. Describe your customer service skills.
How to Answer
From providing customer service to clients using your services to working with associates in other departments, having good customer service skills is very important to the senior account manager role. Share with the interviewer your experience with providing customer service. This can include customers within your organization.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I understand that by providing good customer service, clients will return. With that being said, I do my best to understand clients' needs and go above and beyond to meet them. My clients have also complimented me on how responsive I am to their questions or concerns."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I would say my customer service skills are excellent. Having customer service skills is what has allowed me to be successful as an account manager for five years. I listen to my client's needs and stay on top of new developments in the industry to ensure I am providing the latest and best services."
Written by Ronda Barnes on November 11th, 2021
Communication
6. How would you rate your communication skills?
How to Answer
Both written and verbal communication are necessary skills to perform the duties of a senior account manager. Being a bright communicator in written form is an essential skill to master. Share your skill and confidence level in written communication. Also, if you have taken any courses in communication and writing, feel free to mention these to the interviewer. Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and business administration."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"My written and verbal communication skills are powerful. I often utilize written communications as a follow-up to verbal communications. They provide a great resource for clients to go back to and reference, plus they might answer any questions that come up along the way."
Written by Ronda Barnes on November 11th, 2021
Compatibility
7. Give me reasons why you would succeed at this job.
How to Answer
This question is often a challenge for individuals to respond to when they can't articulate their skills. Before the interview, review the job description and identify the skills you do well. you can also think about the highlights of previous job performance reviews. If a supervisor praised you on a particular area that you do well or received recognition for making a significant impact on a project, feel free to mention this in your response if it relates to the job you are interviewing for. Share the strengths and experiences that will contribute to your success in this role. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I know I'll succeed at this job because I'm qualified and passionate about your mission. I am excited about the idea of delivering value to your organization that has been developed from over five years of accounts and client management. I've also been committed to continuous professional development so I always have the latest industry knowledge."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"My business degree and 10 years of experience have equipped me to do well in this role. I'm also a hard worker, team player, and committed to performing exceptionally well while encouraging my employees to do the same."
Written by Ronda Barnes on November 11th, 2021
Compatibility
8. How would your former employer describe you?
How to Answer
The interviewer wants to get a sense of your self-awareness about how others perceive you. If you are unsure, ask coworkers or a supervisor their thoughts. You can also mention any feedback you've received that describes your work ethic, interpersonal skills, and contributions to the team. Here are a few keywords to assist with brainstorming:
-Encouraging
-Reliable
-Helpful
-Knowledgeable
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"My former employer would describe me as reliable. I always show up on time and never miss work unless there is an emergency. I'm also willing to work later when there is a deadline that needs to be met."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I believe my coworkers and supervisor would say that I am knowledgeable and willing to share my knowledge with others. I always think it is important to help others and share industry or job-related information as we are all one team working towards a common goal."
Written by Ronda Barnes on November 11th, 2021
Compatibility
9. Do you prefer to work in a team-based position or individually?
How to Answer
The interviewer wants to know what workplace setting allows you to be the most productive and most content. Talk to the interviewer about your preference when it comes to teamwork and working individually. Be sure to avoid pigeonholing yourself into one particular setting. You can also ask the interviewer what setting you can expect for this role in their company.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I have found that I work best in an individually driven environment. However, I can be just as productive and motivated in a team-based setting as well. Can you please share what the setting typically is for a Senior Account Manager in your organization?"
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I am happy to work in either setting. As a senior account manager, I believe it would be great to be flexible and adjust to either setting especially when supervising others. I am happy to do what works best for the team."
Written by Ronda Barnes on November 11th, 2021
Compatibility
10. What is your greatest weakness? What are you doing to improve it?
How to Answer
The interviewer wants to know the area you are weak or more challenged in regarding accounts management. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. However, pick weaknesses that are not core skills for this position. Be sure to share how you are currently improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading books and articles on the subject, or maybe you are taking a workshop at a nearby community center. Identify your weakness and the action taken for improvement. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I believe I could improve on some technical skills including Excel and PowerPoint. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level to help me develop reports better. I have enrolled myself in an evening/weekend workshop for the next six weeks. I'm looking forward to seeing how stellar my skills are after that course and how I will be able to apply my skills on the job!"
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I'd like to improve on my public speaking skills. I'm comfortable giving presentations to smaller groups but would like to have the same confidence for a larger audience. I've been attending a local toastmasters club to boost my confidence and presentation skills."
Written by Ronda Barnes on November 11th, 2021
Compatibility
11. What is your greatest strength? How will it help you as a Senior Account Manager?
How to Answer
Demonstrate your self-awareness by sharing a strength that you've honed over the years. Ideally, share a skill that is mentioned in the job description for the senior account manager role. Having an example will strengthen your response and show how it aligns with the needs of this role.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"My supervisor and clients have always given me praise for my communication skills. They appreciate that I provide thorough information and follow up regularly to stay engaged. This lets them know that their needs matter and I'm doing my best to meet them. I am excited about using this skill as a senior account manager for your company as I know it will help me build strong relationships."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"My greatest strength is problem-solving. I proactively work to find a solution when a problem arises and work effectively on a team to fix issues and get the job done."
Written by Ronda Barnes on November 11th, 2021
Compatibility
12. Why are you the best candidate for us?
How to Answer
This question is often a challenge for individuals to respond to when they are unsure or can't articulate how they can benefit the company. If you can't think of ways that you are unique, ask a few friends or co-workers what sets you apart from other people. Their observations may help you understand how you are perceived. It is also a good idea to think about the highlights of previous job performance reviews. If a supervisor praised you on a particular area that you do well or received recognition for making a significant impact on a project, feel free to mention this in your response if it relates to the job you are interviewing for.
Perhaps you already know what sets you apart! Your answer could include any industry accolades, exceptional achievements, additional industry-related training, a second language, or your involvement in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"You should hire me because I am dedicated to my craft and engaged in this industry to the point where I commit myself to take at least one business development or industry-related workshop every business quarter. This has helped me exceed my goals every year! You won't be disappointed when you hire me."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"You should hire me because I am unlike anyone else you have interviewed before. I've fostered strong relationships with clients that always return and I take pride in being a top-notch account manager. I'm prepared to hit the ground running as soon as I'm hired!"
Written by Ronda Barnes on November 11th, 2021
Compatibility
13. What do you know about our company?
How to Answer
When an interviewer asks this question, they want to know if you've taken the time to learn about the company. This demonstrates your interest in working for the company and helps ensure the company is a good fit for you as well. Before your interviewer, conduct research about the company by checking out their website, social media, community news, and by reading reviews from clients and customers. In your response, demonstrate that you did your due diligence and reiterate your interest in working for this company. You can also use this time to ask questions about anything you read during your research.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"After reviewing your website, I learned that some of your biggest clients are in the education industry. The projects shown were very impactful and I was impressed by the stellar reviews from your clients. Based on what I've seen, this is a company I'd be proud to work for."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I did some research on your company and was immediately impressed by the volunteer work your employees do in the community. Not only is your company working hard to keep clients happy, but also giving back to the community. This is the type of organization I'd like to work for."
Written by Ronda Barnes on November 11th, 2021
Competency
14. What are the top three skills you attained in your previous role?
How to Answer
The interviewer wants to know what skills you've attained that have prepared you to be successful in this role. Before responding, recall the required skills that were listed in the job description. Think about the skills you've acquired that are aligned with the skills the company is seeking. Share these skills with the interviewer and any examples that demonstrate your ability to use these skills on the job. Also, don't be afraid to mention soft skills as these can be just as impactful.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"In my previous role as an account manager, I had many similar responsibilities as a senior account manager. This allowed me to strengthen my client relationship, customer service, and time management skills. I developed long-term client relationships and hit sales goals regularly because of these key skills. I'm excited to use these skills in a more complex role like the senior account manager role you have available."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"My previous sales role was one that offered tremendous growth and opportunities to learn. Because of this, I was able to acquire skills such as sales, customer service, and client management. These skills are directly aligned with the senior account manager role."
Written by Ronda Barnes on November 11th, 2021
Diligence
15. What do you know about the clients we work with?
How to Answer
The interviewer would like to know if you are familiar with the company's clients. Before your interview, take a look at the company's website and social media to learn which clients they work with. They may be categorized by industry or services. Share what you discovered and your experience working with similar types of clients. You can also ask the interviewer about the clients they serve.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"One of the reasons I'm interested in working for your company is because of the clients you work with in the sports and entertainment industries. In previous positions, I've worked with similar clients and consider myself an expert when it comes to their industry language and viewpoints."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"Based on your website, most of your clients fall into the XYZ industry. Would you say this is accurate?"
Written by Ronda Barnes on November 11th, 2021
Discovery
16. Tell me about yourself.
How to Answer
When an interviewer asks an open-ended question like this, it can be difficult to know where to begin...and end! This question haunts many individuals who may accidentally go a little too in-depth into their personal lives. It happens. Keep your reply light, and work relevant. Share how you became interested in this career path and what you enjoy about it. This question is an excellent opportunity to describe yourself by discussing the strengths and qualities you bring that align with the company's needs.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I have been an account manager since 2011 after graduating with my degree in business. I enjoy working with clients and the challenge that comes with working as an account manager. Outside of work, I enjoy training for triathlons. Getting outside and training helps me release stress and stay focused while at work."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"After graduating from college, I knew I wanted to work in sales or a similar role. I enjoy meeting new clients and developing business relationships to help both the client and my company meet their goals. Also, I am married with three children, and they motivate me to do my very best in all that I do. I'm excited for the potential to learn and grow with your organization."
Written by Ronda Barnes on November 11th, 2021
Discovery
17. How do you like to be recognized for your accomplishments?
How to Answer
We all like recognition in some way for our accomplishments in the workplace. Share with the interviewer how you would want credit for your hard work. This can be through gifts, financial perks, public recognition, kind words, promotions, and more.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I consider myself an overachiever but I don't need formal recognition. I get the most joy when I'm recognized through words of kindness and accolades. This is how I know my hard work is being noticed."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I would say that I am compensation-driven. I like to be recognized for my accomplishments through monetary awards and bonuses."
Written by Ronda Barnes on November 11th, 2021
Discovery
18. What excited you most about this job?
How to Answer
Whether you are seasoned in the field of accounts management or transitioning from a different field, there are likely aspects that excite you about this type of work. Tell the interviewer the aspects of the job that excites you the most and why. Link your answer with some of your qualifications and the job requirements to demonstrate you are well suited for this role. Be sure to tie in how you plan to bring the enthusiasm for your job to their company.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"Interacting with clients and providing services that meet their needs is very exciting because I love building relationships and seeing my client's goals being met. This has allowed me to develop strong client management skills. I know these skills will be a value add to your organization as I hope to apply my skills in as many ways as possible to help out."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"What excited me the most about this job is the opportunity to work for your company. My education and experience have prepared me for the role and I'd love to be able to apply my skills in a company as reputable as yours."
Written by Ronda Barnes on November 11th, 2021
Discovery
19. What are your career goals?
How to Answer
The interviewer wants to know what your plans are and whether or not you have set any. Tell the interviewer about your career goals. Ensure to link your career goals to the company you are applying for to show the interviewer that you can be a long-term asset and that you are looking for stability. If you haven't set any, consider plans such as a promotion to an executive-level position within the company, being more educated in the industry, transitioning into related areas, or being a high performer in the role you are interviewing for.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"Ideally, I would love to see myself growing into a more prominent leadership role within your organization, such as a director-level position. My career interests align very nicely with your company's goals which helps me see a great long-term fit here."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I would like to have grown within the same company I started with, having acquired more management skills enabling me to establish myself as an expert in my field. I would love to be responsible for more managerial duties and develop a team of professionals so they can also be promoted."
Written by Ronda Barnes on November 11th, 2021
Discovery
20. Where do you see yourself in five years?
How to Answer
The interviewer wants to know what your plans are and whether or not you have set any. Tell the interviewer about your career goals in the next five years or so. Ensure to link your career goals to the company you are applying for to show the interviewer that you can be a long-term asset and that you are looking for stability. If you haven't set any, consider plans such as expanding your portfolio, being more educated in accounts management, strengthening client relationships, or being a high performer in the role you are interviewing for.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization, such as a director-level position. My career interests align very nicely with your company's goals which helps me see a great long-term fit here."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"In five years from now, I would like to have grown within the same company I started with, having acquired clients in new industries, and increased my skill set to establish myself as an expert in my field."
Written by Ronda Barnes on November 11th, 2021
Discovery
21. How would you describe your relationship with your clients?
How to Answer
The interviewer wants to know how well you value your client and customer relationships. Share how you nurture them to ensure that they are happy and continue to come back. Also, talk to the interviewer about your strategy for building strong customer and client relationships.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"My client relationships are open and honest. The more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I have strong relationships with my clients. I treat them with respect and am sure to utilize their feedback in ways that make myself and the organization better."
Written by Ronda Barnes on November 11th, 2021
Education
22. What is one area that you would love to learn more about personally or professionally?
How to Answer
As you are progressing in your career, you have probably discovered other areas that you would love to learn about as well. Share your thoughts in full detail. Your response to this question could allow the interviewer to align your desires with opportunities within the company. If you are unsure what other areas you might want to learn about, you can also mention soft skills such as:
-Leadership skills
-Communication
-Client Management
-Planning
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"While finishing up my business degree, I grew an interest in marketing. I know that companies rely on marketing efforts to create their brand recognition, gain customers, and get the word out about their products and services. I would love to learn more about this as I think it can be incredibly beneficial as a senior account manager."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"The senior account manager role is a step up from what I'm currently doing so I would love to learn more about building leadership skills. I eventually hope to serve as an executive leader in an organization so it's important to start developing those skills now."
Written by Ronda Barnes on November 11th, 2021
Education
23. Tell me about your education.
How to Answer
The interviewer would like to hear about your education. Share any education you've completed that is related to this role. This can be a degree or courses completed at a university, community workshops, on-the-job training, or other related courses. In your response, share how your education has prepared you to succeed in the senior account manager role.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I currently possess a bachelor's degree in business. During my coursework, I took classes such as accounting, finance, and business management which taught me financial and business skills. Having these skills has helped me understand my client's needs and the best way to meet them."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"In addition to my business degree, I've taken training workshops to help improve my management skills. As a senior accounts manager, I understand that I will be supervising others so having management and leadership skills will be very beneficial in coaching others."
Written by Ronda Barnes on November 11th, 2021
Experience
24. Tell me about your salesmanship skills.
How to Answer
The interviewer wants to learn more about your ability to make sales. Be honest in your response and share your skills and supporting examples. You can also share any education and training you've completed relative to sales.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"As an accounts manager for five years, my sales skills have strengthened. I've been successful with turning no's into a yes, and gaining clients that were deemed challenging. I would say my sales skills are pretty good."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"Through on-the-job training and working with clients, my salesmanship skills have improved over the years. This is an area that I would like to further develop so I'm committed to taking sales-related workshops and training as they become available."
Written by Ronda Barnes on November 11th, 2021
Experience
25. How do you build trust and rapport with your clients?
How to Answer
As a senior account manager, building and maintaining client relationships is important. Not only will it contribute to your individual success, but also to the reputation of the company. The interviewer wants to know if you have what it takes to build strong client relationships. In your response, you can mention relationship-building activities such as:
-Asking questions to better understand their needs
-Setting clear expectations
-Learning their industry language
-Being available and willing to assist
-Providing thorough information
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"One of the best ways I've been able to build strong trust and rapport with clients is by taking the time to fully understand the clients' needs. I ask clarifying questions, learn the industry language, and demonstrate effort towards their overall goals. This has helped me gain long-term clients and clients that return."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I build trust and rapport with clients by being professional, open to their questions, and by letting them know I am committed to their needs."
Written by Ronda Barnes on November 11th, 2021
General
26. Do you have questions for me?
How to Answer
Before your interview, take some time to research the company and job description. If you need clarification on the position, now is the time to ask the interviewer. Asking intelligent questions demonstrates your level of interest in the company and position to the interviewer. Be sure to ask at least one question. Here are some sample questions:
-When would you like to have this position filled?
-How long has this role been vacant?
-How many employees will this role supervise?
-Why do you like working here?
-Will any training be provided?
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I do have a couple of questions. Can you please tell me how many employees the senior account manager supervises? Also, is there any training provided?"
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"Yes, I do. When do you plan to fill this position?"
Written by Ronda Barnes on November 11th, 2021
Leadership
27. How do you motivate your team to improve productivity to meet certain official deadlines?
How to Answer
Being able to motivate others is an essential skill in management and senior roles such as the senior account manager. The interviewer wants to know how you motivate others to meet deadlines. In your response, demonstrate your understanding of the needs of employees and what drives them to be productive in the workplace. Some examples include:
-Praising performance
-Recognizing skills and abilities
-Through your own actions
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"The best way to motivate employees is by first getting to know them. Understanding how they like to be recognized and led can aid in determining the method used to motivate them when a deadline is approaching. I also like to express how they contribute to the team and how important their role is in accomplishing goals."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I've learned that one of the best ways to motivate employees is by praising them for the work they do. When employees feel valued, they are more likely to work hard towards deadlines and goals in general."
Written by Ronda Barnes on November 11th, 2021
Leadership
28. Give an example of a situation, where you put to use your leadership qualities.
How to Answer
The interviewer wants to hear an example that demonstrates your leadership skills. Before your interview, think about your previous job experience where you stepped up as a leader to contribute to the overall success of a project. Tie your example to the leadership qualities you'll bring to the role you are interviewing for.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"A few months ago in my current position, my boss had an unexpected emergency that caused her to be out of the office for two weeks. During this time I stepped up and took over responsibilities such as leading the weekly meeting, submitting reports, and making sure employees were on task to meet deadlines. My boss appreciated my effort and was pleased that operations continued to run smoothly."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"In my current role, I am often tasked with managing interns. I use my leadership abilities to get them onboarded and set with a plan to ensure they get full exposure and experience on the job."
Written by Ronda Barnes on November 11th, 2021
Leadership
29. How do you invest your senior accounting skills and leadership abilities to control your department?
How to Answer
With interest in the senior accounts manager role, you've likely gained experience and skills that can be beneficial to your subordinates. Whether or not you have officially held leadership roles, you may possess leadership qualities. The interviewer wants to know how you will use your accounting and leadership abilities to control your department.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I invest my accounting and leadership skills by sharing my knowledge and career-related advice. I take the time to identify employees' strengths and offer guidance that can help them use their strengths to meet their career goals and the goals of the department. This helps control the level of productivity and morale."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I haven't had the opportunity to use my senior accounting skills yet but my references will tell you that I possess many qualities of a good leader. As a senior accounts manager, I will be committed to identifying ways to perform better, create stronger teams, and stay ahead of the competition."
Written by Ronda Barnes on November 11th, 2021
Management
30. Describe your experience coaching others.
How to Answer
As a senior accounts manager, you will be responsible for coaching others. Share with the interviewer your approach to coaching others.
Your response should include some of the following factors:
-how you motivate others
-leveraging strengths
-improving weaknesses
-identifying talents and skills
-communication
-guidance
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"In my previous role as an account manager, I used a coaching leadership style when leading employees who were interested in pursuing more challenging roles. With proper guidance and constant communication, I helped them identify the areas they were strong in and the areas that needed to be developed more when faced with challenges. They were very receptive to this approach because it is more collaborative and includes their input when making decisions. I also encouraged them along the way."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"When coaching others I like to be flexible in my approach as I believe everyone responds differently to coaching methods. I encourage open communication and offer guidance towards any goals the employee has set."
Written by Ronda Barnes on November 11th, 2021
Management
31. How do you delegate authority?
How to Answer
Delegating authority can sometimes be challenging. The interviewer wants to know how you accomplish this in the workplace. In your response, provide a relevant example that supports your answer. Here are a few keywords you can include to demonstrate that you understand the importance of delegating:
-empowering others
-building trust
-professional development
-teamwork
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"When delegating authority, I consider the strengths and career goals of my team members and delegate tasks that can support them. I have a conversation with the employee and ensure they understand what is required and provide guidance as needed. I also provide feedback to let them know how they are handling the responsibility."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"In my previous role, I was responsible for supervising a staff of customer service representatives. I delegated authority based on the employee's skills. However, I didn't limit the authority to employees who performed well. I also delegated authority to employees who needed more experience to develop their skills as well."
Written by Ronda Barnes on November 11th, 2021
Salary
32. What are your salary expectations?
How to Answer
The interviewer wants to know your compensation preferences. Be honest and realistic in your response. If you are unsure, research the salary for this role in your geographic area. Be sure to factor in your experience, specialized skills, and education when making a determination.
You can also mention your preferred compensation structure whether it is based on salary, commission, or a blend of both.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"I am currently compensated primarily on a base pay of $60,000 with the opportunity to earn a quarterly bonus. Because this role is a step up, I would like to be compensated similarly but with a higher salary."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"Based on my research, the average salary for this role for someone with my experience and education is about $70,000 - $85,000 per year. I would like to be compensated in this range."
Written by Ronda Barnes on November 11th, 2021
Scenario
33. If your client considered ending the business relationship, how would you turn things around?
How to Answer
Business doesn't always run smoothly and unfortunately, there are times when you may be at risk of losing a client. Perhaps you were unable to meet their needs, communication was off, or their budget has been cut. Whatever the reason may be, the interviewer wants to know how you would handle this scenario. In your response, demonstrate your client management skills.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"As soon as a client vices any concerns, I address them immediately to avoid losing them as a client. If the issue is something I can resolve, I take the necessary steps and reassure the client that our company will provide what we've agreed to without any issues. I also ask how I can be of better service to them. If the issue is out of my control, I still find ways to continue working with the client."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"The best way to avoid ending a business relationship is by meeting all agreed-upon objectives, communicating regularly, and going above and beyond with customer service."
Written by Ronda Barnes on November 11th, 2021
Teamwork
34. Do you have experience collaborating with other teams to achieve goals?
How to Answer
There may be times when you'll need to work with other teams within or outside the organization to get the job done. Assure the interviewer that you can work collaboratively with other teams and share any examples you may have that support your response. Highlight themes of building trust, gaining respect, and being professionally prepared as part of a larger team.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"Yes I do have experience collaborating with other teams and it is something I enjoy. Working with other teams in the organizations allows me to see the company's overall vision at work. It is also a good way to connect with other employees and have a greater appreciation for what they do. As an accounts manager, I've worked with teams in the delivery, financial, and services department to deliver products and services on time and as requested by the clients."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I do. I've collaborated with other teams throughout my entire career to ensure goals are met. It is a great way to build trust and learn new things from other team members in the organization. I look forward to working with the teams within your organization as a cohesive unit."
Written by Ronda Barnes on November 11th, 2021
Teamwork
35. If hired, how do you intend on making a difference with our company?
How to Answer
The interviewer wants to know that you will be a valuable team member. Engaged employees are always the most productive. Assure the interviewer that you are capable of being an involved team member by contributing to the end goal of the corporation.
Written by Ronda Barnes on November 11th, 2021
1st Answer Example
"My most recent employer had an extreme interest in giving back to the community. So much so that we, as a group, logged our volunteer hours, and it was treated as another KPI. We would review our community contributions quarterly. Our goal was always to hit a minimum of 500 volunteer hours per quarter, which meant that everyone would volunteer one day per month. It was a great initiative and one that I happily participated in."
Written by Ronda Barnes on November 11th, 2021
2nd Answer Example
"I plan to make a difference by learning the areas or processes that need improvement. I'll work to streamline processes so work is done more efficiently and effectively."
Written by Ronda Barnes on November 11th, 2021