One of the roles of Management Analysts is to help Management improve business operations. Knowing the difference between performance metrics shows that you know what it requires to take things a notch higher.
"In my opinion, good management is when all expectations are being met. That is, Management has achieved its business objectives and has satisfied its stakeholders. Exceptional management comes in when expectations are exceeded and extra mile is rendered."
Management Analysts are expected to participate in different projects. It is best to read the job description to know what the position you're applying for will focus on. That way, you can highlight past work experiences that are very much related to the current one.
"My previous job was focused on analysing plant and site operations, from team structure to work efficiency. Should I be given the chance to join your team, I bring with me sufficient experience in analysing business operations of different nature, scale and scope."
Situational questions demonstrate how you will tackle problems presented to you.
This will probably come up if the interviewer wants to explore giving you a different employment status or if you will be working with consultants when you join the team. That way, the interviewer will have an idea of how much you understand the difference between the two.
"A consultant working for a variety of clients has the advantage of being knowledgeable in multiple fields. However, since consultants aren't needed full time, the security of tenure is not the same as full time employees. On the other hand, full time employees are able to have a more in-depth knowledge of the industry they belong to. However, they lack the opportunity to expand their network as consultants do."
Strike a balance between your technical and behavioural competencies to show that not only can you take on the responsibilities of the job, but you also have the right mindset and personality to fit into the role and/or team.
"Technically, I believe that my past experience have given me sufficient knowledge and skills to fulfil the role of the Management Analyst position. Apart from that, I am also adaptable, analytical and efficient (or you can mention other qualities that they cited in the job description that applies to you) - all of which are what you are looking for for the best candidate."
Similar to question 27, this is more related to your motivations to do the job. Share something that makes you feel good about it, may it be from the technical side of the job or a general emotion that you feel towards this work.
Sample Answer: “Apart from the problems or issues that need to be addressed, sometimes it’s the people involved that are most challenging. Part of the tasks done by Management Analysts is to look into operations, and sometimes this entail changes or improvements. Some people are reluctant to change or suggestions and that makes our job harder to implement.”
It is important to show the interviewer that you strive to take an objective stance as much as possible.
"Definitely, I will talk to the disagreeing party to understand where they are coming from. Maybe we missed out on something, and their resistance is stemming from a valid point that we should incorporate in the plan. At the end of the day, if the project is beneficial to both teams, I will focus on highlighting its benefits to convince both parties to cooperate with the project."
Briefly describe the project and then expound on your courses of action and why it did not go as planned. Clearly describe what you did and also share a few lessons that you learned from the experience. This shows that you are someone who accepts and learns from failure.
"There was a time when I had to create a feasibility report for a new system that would increase the efficiency of our site office. I did my research on its impact to our internal processes, employee efficiency and customer satisfaction but I failed to consider its impact on one of our stakeholders - our suppliers. As such, Management rejected my proposal and asked me to redo it. Of course I felt frustrated because I missed out on an important factor but I carried on and went back to the drawing board to revise it accordingly. That incident taught me to be more thorough and to more critical that things should not always be taken at face value."
Share an experience that made you step out of your comfort zone and still produced excellent output.
"There was a time when I had to analyse the impact of a new software that we will be implementing to the organisation. But because the IT team lacked manpower at that time, I ended up studying how to use the system and aided them in training the new batch of users to prevent delays in the implementation. It was quite difficult to study everything at such short notice but I was glad that I was able to help my colleagues and also keep the project within timeline."
You can share a short story first or go straight to answering the question. Either way, ensure that you maintain a diplomatic manner of dealing with difficult people.
"For me, the key to dealing with people in general is to listen attentively and understand them. For difficult people, they often focus their energy on yelling or complaining, but I stop myself from being affected by that and listen to the root of their concern. From there, i am able to empathise better and provide concrete solutions to their concerns."
A high stress level job such as this one can be toxic to employees. Be more casual as you answer this question and do not be shy to share what you do for fun. It also allows the interviewer to know you more personally.
"I'm pretty laid-back. I enjoy watching series after work. But during weekends, I love spending my free time with my family or with my dogs."
Sample Answer: “Being a Management Analyst allows you to view the organization at a macro perspective and understand how all parts make a whole. I like the idea of being able to contribute to the overall success of an organization by addressing issues or recommending changes one unit at a time... and sometimes even several units at the same time.”
Normally, this is asked to see leadership potential but it also gauges how you are as a team player. if you can cite instances for both, then do so. If not, stick to who you really are and expound on your experiences.
"I have had instances of being the leader, but I feel like I am at my best as the logistics person. By logistics, I mean doing the leg work or the research required for the project. Why? Because I love being in the middle of action. I get energised when interacting with our subjects/respondents and being at the 'battlefield' so to speak."
Recognize that change is inevitable. It is all right to express your disappointment but state it in a manner that would not sound whiny. However, focus how you moved forward from the ordeal.
It is important to strike a balance between being an assertive employee and also knowing that management has its own discretion. Present options to the interviewer but be respectful of management's position.
"Ultimately, management decides on how the business operates. But as a Management Analyst, I will ensure that I have exhausted all means to present my case to management. I will prepare substantial materials to show how valuable my initiative is and its projected benefits to the company. But if management still disagrees, I will accept their decision."
Being a Management Analyst is not just about helping management improve the business but also considering how this will affect the employees. Ensure that your answer considered all factors involved.
"There was an instance when my team and I implemented a system that would strictly monitor productivity. The company was not technologically savvy so old employees found it difficult to adapt with the changes. What we did was to partner with HR to ensure that a Change Management process takes place to guide the employees through the transition. Definitely, I was heavily involved in orienting employees about its benefits. It was really a matter of making them understand. It was a slow process and took a lot of work but in the end, it was a success."
Part of being a Management Analyst requires innovative suggestions to propel the organisation forward. Think of your best recommendation to date and do not forget to highlight feedback that you got for it.
"There was a time when I had to recommend the creation of a system to process multiple information from our plants simultaneously. It was one of the most efficient programs ever implemented in the organisation since it was built 15 years ago. My boss was very proud of me and that prompted him to recommend me for a promotion. My teammates were equally proud and I felt so good to receive all that support from them."
You can be more relaxed when you answer this question. Be more candid and show a more personal side of you to the interviewer. However, it is best to share something that could still highlight your positive qualities.
"I am quite an adventurous person. During my free time, I like trying out new things - may it be a new restaurant, traveling to a new place, learning a sport or a new hobby. I like the thought of having new experiences. It excites me and it also keeps my mind and body active."
Whether you have plans to pursue one or not, be honest. This question not only shows that you have interest in pursuing a more in-depth knowledge of the field you’re in, but also prepares the employer logistically if ever you join the company. Who knows? They may recommend you to join an in-house training, etc. If you don’t have plans, state it in a way that wouldn’t seem like you’re closing doors on opportunities. Just say that it is not your priority for the moment.”
You can be half-candid and half-serious during this part. Questions like this do not only focus on your work ethic but also your personality. You can highlight characteristics that you are really proud of and share a few stories that are more personal.
Managing difficult people or those who disagree with you entails understanding their perspective. When you answer this, ensure that you sought the side of the other party to understand where their reservation is coming from before you proceed with explaining your course of action.
As a Management Analyst, one of the expectations is to recommend changes that would improve the company’s efficiency. Quantify your answers. Be very specific in amount and percentages. If you can’t provide the exact figures, provide ranges.
Describe the project briefly and then expound on the things that you personally did and how it affected the output of the project. Be honest but at the same time, be mindful of not coming off as too arrogant or someone who is downplaying their role in the project's outcome.
"One of the most intense projects I've worked on is the organisation-wide restructuring of the Operations team. The team cannot be put on a full stop so we had to transition the team in phases. My role was to ensure that all parallel runs between restructured teams vs. old teams are happening without glitches. I had to coordinate with finance to monitor financial losses, HR to measure productivity and Operations to monitor process continuity. But through diligent monitoring I was able to produce all the output expected from me, and we completed the transition successfully."
Ensure that you are knowledgeable about the industry that you are going to pick.. However, also communicate to the interviewer that you are open to learning new things so you will take on whatever is assigned to you.
"I honestly prefer to be assigned to the retail team because it is closely related with my competencies, and I like the dynamics of the industry. However, I am open to learn other things if you feel that I am more fit to be assigned to a different industry."
It is important to be transparent with how much you know for a particular industry. Be specific and concise when explaining your answer, and try to bring a business perspective to your answer.
"I have a strong background in the property development industry particularly in the development and construction of residential units. There is so much opportunity in property development due to the demand from the market. I am delighted to see how this industry has evolved into one that is focused on research and development. In my opinion, that is one of the key drivers of competitiveness in property development."
One of the major items that Management Analysts look into is structure because it affects the overall operations of the company. It is best to research the profile of the company so you know what type of set up would fit them and then go from there.
"For me, a corporate structure heavily depends on where the company envisions itself to be. For example, if your manufacturing company would like to position itself as a brand that offers a wide array of products, then it would be ideal to have a product-focused structure. Because it is focused in a particular product, it will be easier for a company to create new products down the road. It allows the company to be more diverse in what it can offer to its consumers."
Start with situation: what negative impact did the inventory management system have on the company? Then state what actions you took or proposed and why. Be very clear with showing your thought process when you respond. The system that you chose is less important than the reason for your choice.
"I was assigned to a team of 3 consultants and we were helping Glodina, a textile manufacturing company. They were seeing their towel profits decreasing for the past 3 years. I determined that their inventory management system was a spinoff of an ERP that was built over a decade ago, and it was not providing real-time updates. Because many systems relied on accurate data, some systems were overproducing while others were sitting idle. I put them on [inventory management system] because it alleviated this problem. Raw materials weren't sitting on the factory floor and taking up space, and the factory ran more efficiently."
Choose a competency that is most related to the projects that the consulting firm are known for, or to the projects that you will most likely be working on. State your core competency and relate how 1-3 skills support that competency.
"I'm most proficient at determining the inefficiencies of a procedure. I've developed a strong eye for finding and alleviating the constraints of any part of a system."
Study the job description. Link your past positions with what the job requires to show the interviewer that you have sufficient (or maybe even extensive) experience for the job.
"I started as a junior management analyst so I spent a year focused on writing policies and documenting process manuals. When I got promoted to management analyst, I was more involved in collaborating with teams to identify gaps and propose changes or improvements. My career progressed from there until I became personally in charge of presenting and discussing operational innovations to upper management."
Company structures are important in setting up the overall operations of the company. When asked, ensure that you outline the process that you did, the actions that you took and how the results affected the company.
"Our previous company was smaller than yours but it was gunning for higher targets in the next 5 years. As such, I recommended the deployment of on-site teams reflecting our main office structure for operations. That way, we can respond to our customers' needs more efficiently. It was difficult to find competent people to deploy on-site, though But we put processes and policies in place so that the temporary personnel on site can still address some of the concerns until the right people are hired. Eventually, the on-site teams were in full operations and we were able to hit our 5-year target."
Management analysts specialize in devising ways to increase an organization's efficiency. As part of their job, these experts identify the problem areas within the organization, collect and organize data, develop solutions and recommend changes through written reports or video presentations. Their main aim is to help increase the organization's profits and reduce their operating costs.
A bachelor's degree in management, business, accounting, finance or a related field is the minimum educational qualification required to become a management analyst. Larger organizations may not accept anything less than a master's degree in business administration. Strong analytical, problem-solving, critical-thinking, interpersonal and time-management skills are essential qualities for this role.
At your interview, the interviewing panel may give you a mock situation to analyze so they can assess your on-the-job skills. They will also ask you about short and long-term career goals and your perceived strengths and weaknesses as they related to this role. You can find several more questions that are commonly asked at these interviews when you go to Mock Questions.