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Account Manager Interview Questions
1. How have you helped an under performer increase their sales in the past?
Working within the sales and marketing department of a business/organisation, account managers are responsible for the management of client accounts.
wikipedia.org/wiki/Account_manager
Account Manager Interview Questions
2 of 13
What motivates you to perform your best?
 
User Submitted Interview Answers
1.
Being able to contribute to the development of the campaigns.
 
2.
I am motivated by having the opportunity to progress both within a company but also with myself. Being able to both contribute to both the success of a company and my own abilities is what keeps up my motivation.
 
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3 of 13
What aspects of your work ability would you like to improve upon?
 
User Submitted Interview Answers
1.
I feel like there are many ways I can improve my work ability. In any job that requires you to wear more than one hat there is always areas of a job that could be improved upon. At my previous job a larch part of my day included sales. Selling to the general public was something I was not comfortable with when I started with the company but used out extensive training programs to improve my sales technique and improve my overall performance in this area.
 
2.
account manager interview question and answer
 
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4 of 13
How do you stay in contact with customers?
 
User Submitted Interview Answers
1.
Email is usually my high frequency communication. The reason for this is it allows me to keep in touch regularly and sometimes semi-formally, just checking in, and not trying to make a sale. If emails go unanswered or I have a specific reason to speak to a customer then I will make a phone call to touch base. Also if a subject is time sensitive for either myself or the customer then a phone call is always made.
 
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5 of 13
Walk me through your typical sales call at your current or last position.
 
User Submitted Interview Answers
1.
Our sales calls were very dependent on if we were talking to a new, possible, client or someone we have worked with in the past. If we are talking to a possible client the goal was to learn as much as we can about them before getting to far into our own product. Once we learned more about them we were able to figure out more about why there were probably calling. From here the goal was to get a face to face meeting either through a formal introduction of our products or just a tour so we can give an example of what we had to offer. If this was a client we have worked with in the passed then we used a lot of the above strategy in that we allowed the student to do most of the talking with us asking more about how they are doing, staying more personal. From here we would talk more about the reasoning for our call such as "Tom, I noticed today on your account that you are low on XYZ product and wanted to see if we could talk in person about a plan for the upcoming year."
 
Question
6 of 13
What type of style do you have when selling?
 
User Submitted Interview Answers
1.
My style has transformed a few times over the years with the more I learn. Even with this being a dynamic quality of mine I do tend to sell more on a "client needs" basis. When working with an individual and group I believe it is most important to find out from them what they would like out of our product. If they are not sure then I will broaden the goals to where they see themselves in the future. I can usually then tie that into how I can help them get there. This way I am allowing the client to almost sell themselves and I am just there to help them get to this end point.
 
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7 of 13
Tell me about your leadership style.
 
User Submitted Interview Answers
1.
I am a motivator. I usually give them a timeline and say something to them that would help them reach the planned goal.
 
2.
I prefer to lead by example first and foremost. I feel that if you are not doing at least what you are asking of others then this can effect morale. If leading by example works adversely and causes others to expect myself to do most/all of the work then I prefer to meet with individuals to get a feel for how they feel they can improve. Many times in group meetings employees can feel like they are more part of the group and have a harder time seeing how they can individually improve. Which can make all the difference.
 
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8 of 13
What do you know about our company?
 
User Submitted Interview Answers
1.
A creative advertising French agency that develops campaigns since 2004
 
2.
You are a large financial services company that manages almost $365 million in assets. The corporation offers well over 100 different mutual funds with a diverse range of investors.
 
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9 of 13
Why do you think you would be a good account manager?
 
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10 of 13
Do you know any of our customers?
 
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11 of 13
How long have you been involved in selling this type of product?
 
User Submitted Interview Answers
1.
While I do have a vast history of sales, I have not had any experience selling investing products.
 
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12 of 13
How well do you know our industry?
 
User Submitted Interview Answers
1.
I have an increasing understanding of the finance industry including global markets, the NYSE, and the variety of investing options. While I don't have a working history in the industry I wanted to become a part of a team that would allow myself to continue to progress my knowledge in the industry while working with others who have the same passion for Finance and Investing.
 
Question
13 of 13
When do you typically offer a discount towards a customer?
 
User Submitted Interview Answers
1.
At my previous location we only offered discounts if they were approved ahead of time by a manager. Many times we had months where we had a policy to allow for an extra 5% off if the client was on the fence. This was not offered up front but if it was enough to keep them as a client then we would make the offer.
 
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