Top 35 Account Manager Interview Questions
How have you helped an under performer increase their sales in the past?
Question 2 of 36
What motivates you to perform your best?
Personal satisfaction of doing a job well and using skills and talents to benefit others.
Being able to contribute to the development of the campaigns.
I am motivated by having the opportunity to progress both within a company but also with myself. Being able to both contribute to both the success of a company and my own abilities is what keeps up my motivation.
Question 3 of 36
What aspects of your work ability would you like to improve upon?
Account manager interview question and answer.
I feel like there are many ways I can improve my work ability. In any job that requires you to wear more than one hat there is always areas of a job that could be improved upon. At my previous job a larch part of my day included sales. Selling to the general public was something I was not comfortable with when I started with the company but used out extensive training programs to improve my sales technique and improve my overall performance in this area.
Question 4 of 36
Tell me about a contribution you made to the last team you worked on.
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Question 5 of 36
If you could start your career over again, what direction would you take?
Question 6 of 36
Why is this job right for you at this time in your career?
Question 7 of 36
How do you handle communicating bad news to a fellow worker or subordinate?
Question 8 of 36
When entering a new job, describe how you build relationships with your new coworkers and supervisors.
Question 9 of 36
After receiving information from your supervisor, how do you ensure you properly communicate this information to your team?
Question 10 of 36
What accomplishment do you believe was the most difficult for you to achieve?
Question 11 of 36
What type of team members do you dislike working with?
Question 12 of 36
How do you believe your coworkers would describe you?
Question 13 of 36
What was the most challenging team you worked with? Why?
Question 14 of 36
How long would you stay with a struggling company?
Question 15 of 36
What type of customer sales and forecasting applications do you have experience using?
Question 16 of 36
How important do you believe it is it to keep an organized schedule?
Question 17 of 36
What type of work environment allows you to be the most productive?
Question 18 of 36
Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?
Question 19 of 36
What do you think our company's biggest challenge is?
Question 20 of 36
In a team environment, tell me about a critical decision you have made in the past that greatly affected your team's performance.
Question 21 of 36
How well do you know our industry?
I have an increasing understanding of the finance industry including global markets, the NYSE, and the variety of investing options. While I don't have a working history in the industry I wanted to become a part of a team that would allow myself to continue to progress my knowledge in the industry while working with others who have the same passion for Finance and Investing.
Question 22 of 36
How long have you been involved in selling this type of product?
While I do have a vast history of sales, I have not had any experience selling investing products.
Question 23 of 36
Do you know any of our customers?
Question 24 of 36
Why do you think you would be a good account manager?
Question 25 of 36
What do you know about our company?
A creative advertising French agency that develops campaigns since 2004
You are a large financial services company that manages almost $365 million in assets. The corporation offers well over 100 different mutual funds with a diverse range of investors.
Question 26 of 36
Tell me about your leadership style.
I am a motivator. I usually give them a timeline and say something to them that would help them reach the planned goal.
I prefer to lead by example first and foremost. I feel that if you are not doing at least what you are asking of others then this can effect morale. If leading by example works adversely and causes others to expect myself to do most/all of the work then I prefer to meet with individuals to get a feel for how they feel they can improve. Many times in group meetings employees can feel like they are more part of the group and have a harder time seeing how they can individually improve. Which can make all the difference.
Question 27 of 36
What type of style do you have when selling?
My style has transformed a few times over the years with the more I learn. Even with this being a dynamic quality of mine I do tend to sell more on a "client needs" basis. When working with an individual and group I believe it is most important to find out from them what they would like out of our product. If they are not sure then I will broaden the goals to where they see themselves in the future. I can usually then tie that into how I can help them get there. This way I am allowing the client to almost sell themselves and I am just there to help them get to this end point.
Question 28 of 36
Walk me through your typical sales call at your current or last position.
Our sales calls were very dependent on if we were talking to a new, possible, client or someone we have worked with in the past. If we are talking to a possible client the goal was to learn as much as we can about them before getting to far into our own product. Once we learned more about them we were able to figure out more about why there were probably calling. From here the goal was to get a face to face meeting either through a formal introduction of our products or just a tour so we can give an example of what we had to offer. If this was a client we have worked with in the passed then we used a lot of the above strategy in that we allowed the student to do most of the talking with us asking more about how they are doing, staying more personal. From here we would talk more about the reasoning for our call such as "Tom, I noticed today on your account that you are low on XYZ product and wanted to see if we could talk in person about a plan for the upcoming year."
Question 29 of 36
How do you stay in contact with customers?
Email is usually my high frequency communication. The reason for this is it allows me to keep in touch regularly and sometimes semi-formally, just checking in, and not trying to make a sale. If emails go unanswered or I have a specific reason to speak to a customer then I will make a phone call to touch base. Also if a subject is time sensitive for either myself or the customer then a phone call is always made.
Question 30 of 36
When do you typically offer a discount towards a customer?
At my previous location we only offered discounts if they were approved ahead of time by a manager. Many times we had months where we had a policy to allow for an extra 5% off if the client was on the fence. This was not offered up front but if it was enough to keep them as a client then we would make the offer.
Question 31 of 36
When have you worked to help improve a relationship with an existing account?
Question 32 of 36
When have you made an error that resulted in an account leaving your company?
Question 33 of 36
What feedback did you receive at your last job?
Question 34 of 36
How do you evaluate success among your team members?
Question 35 of 36
How do you successfully motivate your team?
Question 36 of 36
Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
About Account Manager
January 30th, 2017
An Account Manager can have many differing positions within an organization. Most account managers are sales people making sure their accounts are continuously ordering new products and services. They will make scheduled phone calls to their accounts based on customer ordering forecasts. It is important they maintain a positive relationship with their accounts to achieve a low turnover rate. Other account managers lead an account team that is in charge of a particular channel of customers.
Some duties of an account manager will be to develop and maintain long-term relationships with clients, schedule client phone calls, work with other account managers in developing and honing sales strategies, perform record-keeping and data entry, give sales presentations to their supervisors, and more.
An interviewee for an account manager position will expect a series of sales related interview questions. If in the job description the account manager oversees an account team, expect to answer leadership and management interview questions. The interviewer will ask about your performance at your last position. If it was a sales job, be sure to have your sales numbers ready. Expect questions such as: Why do you want to work for our company? What was the toughest product or service you had to sell? Describe your sales approach. Why do you think you will be an effective account manager within our company? When have you worked in a team environment before? For more questions, browse our account manager career on Mockquestions.com.