35 Facility Manager Interview Questions & Answers
Table of Contents
- 1. Career Goals Questions
- 2. Communication Questions
- 3. Compatibility Questions
- 4. Competency Questions
- 5. Creative Thinking Questions
- 6. Customer Service Questions
- 7. Direct Questions
- 8. Diversity Questions
- 9. Experience Questions
- 10. Leadership Questions
- 11. Management Questions
- 12. Performance Based Questions
- 13. Problem Solving Questions
- 14. Scenario Based Questions
- 15. Stress Questions
- 16. Teamwork Questions
- 17. Trust Questions
Career Goals
1. Where do you see yourself five years from now?
How to Answer
The interviewer wants to know whether or not you have set any plans and, if so, what they are. Tell the interviewer about your career goals for the next five years. Be sure to include the company you are applying for in your goals to show the interviewer that you can be a long-term asset and that you are looking for stability. Some possible goals include a promotion to a management position within the company, pursuing education in facilities management, transitioning into other related areas, or improving your performance in the role you are interviewing for.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization, such as a director-level position. My career interests align very nicely with your company's goals, so I believe I would be a great long-term fit for this company."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"In five years from now, I would like to have grown within the same company I started with, having acquired skills enabling me to establish myself as an expert in my field."
Written by Ronda Barnes on November 18th, 2021
Communication
2. How would you rate your communication skills?
How to Answer
Both written and verbal communication skills are necessary to perform the duties of a Facilities Manager. The interviewer wants to know how well you communicate, whether that means emails, reports, or in person. Share your skill and confidence level in written and verbal communication. Also, if you have taken any courses in communication or writing, feel free to mention these to the interviewer. Talk to the interviewer about your skills and support your answer with a brief example or story.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I would describe my communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and business administration. I speak to others with respect, professionalism, and kindness."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"My written communication skills are powerful. I often utilize written communications as a follow-up to verbal communications. They provide a great resource for associates to go back to and reference, plus they might answer any questions that come up along the way."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"8/10. I feel I have pretty strong communication skills. Also, I thank higher powers for spell and grammar checking almost every day."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
An 8/10 for communication skills is pretty solid! Because communication skills can be both written and verbal, I suggest specifically naming both and providing an example of how you show strength in each area.
Compatibility
3. We have buildings in multiple locations throughout this district. Are you okay with travelling daily to and from various buildings?
How to Answer
This role may require some travel. The interviewer wants to know if you are willing to drive to different locations daily. Provide your response, and don't be afraid to mention any concerns you may have, such as distance, mileage, parking, etc.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I don't mind driving. Would gas and tolls be reimbursed for this travel?"
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I am very familiar with the area so driving will not be an issue for me."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I travel quite a bit for my current job, they reimburse gas and tolls, which is nice."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
While it's great to hear that your current job has given you experience and comfort with traveling to multiple sites, I suggest adding a sentence that directly answers the question you've been asked, such as "If offered this role, I would be very comfortable with traveling daily to and from various buildings."
Compatibility
4. What personal traits do you look for in people you are hiring?
How to Answer
Everyone has a 'type,' even in the workplace. Talk to the interviewer about the characteristics and personality types of the people that you tend to hire and why you lean that way.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"When I am hiring, I look for individuals with grit and drive. People who have a record of fighting through tough times rather than giving up tend to be the best employees. They are loyal and willing to go the extra mile without being asked."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"When hiring new employees, I look for people that are trustworthy, dependable, driven, and committed to getting the job done. These are the kind of people that perform the best."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I have limited experience hiring people. I've directly hired 2 people and they are still in those roles even though I left. I clearly defined the roles I was looking for and asked direct questions. They were hired on a temp basis for 2 weeks after performing well we offered them full-time positions."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Since the interview is really an opportunity to "pitch" yourself, your professional experiences, and the value that you'll add to this company, I suggest eliminating the fact that you've only hired two people. There is no need to be humble! The reality is that you do have hiring experience, whether that involved two people or two hundred. So, what qualities do you look for? Clearly, you picked good people since they performed well and were hired on as full-time workers!
Competency
5. How do you stay up to date on the latest trends for facility management?
How to Answer
Staying on top of the latest trends is important in any role, including that of a facility manager. This can mean being aware of new software, rules and regulations, and even changing hiring trends. The interviewer wants to know how you stay up to date. Discuss how you receive your news. Some examples might include industry-related newsletters, conferences, websites, blogs, social media, or email subscriptions.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"Staying on top of the latest news in the facilities industry is how I've been able to consistently meet all standards, even when the rules change. I regularly read government-related websites, and I subscribe to a few industry blogs that share the latest trends."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"Throughout my career, I've learned that one of the best ways to stay on top of the latest trends is by attending industry conferences. Not only does the conference offer incredible insight but it is also a good opportunity to connect with others in the field."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"Rules and regulations do change. Staying up to date on code changes and regulations is necessary to ensure contractors are doing their jobs. Furthermore, I didn't understand that facility management was an actual job that I could have. Turns out I've been doing it my entire military career and actually enjoy it a ton. It's dynamic and technical. I hope to continue down this career path with WeWork."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, but I suggest emphasizing what steps you actually take to stay up-to-date on trends (example: is there a journal you subscribe to?)
Competency
6. What would you consider to be a facility manager's most important responsibility?
How to Answer
The interviewer wants to hear that you know the responsibilities of this role and your opinion about what is a priority. There is no right or wrong answer, so share your thoughts in a way that shows you are knowledgeable and can do the job.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I feel that the most important responsibility of this role is making sure employees are properly trained. Without our employees, all productivity stops. In my opinion, employees are the most valuable asset, and we must take care of them to reach the company's goals."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"The most important responsibility of the facility manager is to make sure all compliance is adhered to. By complying with the rules and regulations we ensure the facilities are safe for everyone."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"Maintaining the safe and habitable space where people are working. This means being in compliance with regulations, contracts and ensuring people are properly trained."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a solid response. It's evident that you have a clear understanding of the role of a facility manager!
Creative Thinking
7. When have you negotiated with a contractor?
How to Answer
As a Facility Manager, you will work extensively with contractors. The interviewer wants to know if you have experience negotiating with them. This can be for services or products, so share any related experience you may have.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I've negotiated several contracts for services such as lawn care and cleaning services. Understanding the market and average costs allows me to negotiate for better service fees."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I've negotiated on a contract that we had in place for a long period of time. Because of our good history and desire to add more services, I was able to negotiate a contract for lower rates."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I've done 3 part bidding for government contracts. I've negotiated several contracts for services such as lawn care and cleaning services."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like you've had some great experiences with negotiations! To take this response from good to great, I suggest adding an additional sentence that outlines the specific skills you've gained from this experience (example: written communication skills, persuasion, etc.)
Customer Service
8. How would you describe your relationship with your customers?
How to Answer
The interviewer wants to know how you value your client and customer relationships. Share how you nurture them to ensure that they are happy and continue to come back. Talk to the interviewer about your strategy for building strong customer and client relationships.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"My customer and client relationships are open and honest. The more upfront and transparent you are with your clients, the more likely they are to recommend you to others. I value my clients and nurture my relationships with them as much as possible."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself and the organization better."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I have strong relationships with my clients and customers. I'm friendly, open, and provide knowledge-based answers to their questions. I respond in a reasonable time frame and receive positive feedback."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Good for you! These positive interpersonal skills will take you far, no matter what role you take on next.
Direct
9. Why should we hire you?
How to Answer
This question is often a challenge for individuals who are unsure or can't articulate how they can benefit the company. If you can't think of ways that you are unique, ask a few coworkers what sets you apart from others. Their observations may help you understand how you are perceived. It is also a good idea to think about the highlights of previous job performance reviews. If a supervisor praised you in a particular area, or you received recognition for making a significant impact on a project, feel free to mention this in your response if it relates to the job you are interviewing for.
Perhaps you already know what sets you apart! Your answer could include any industry accolades, exceptional achievements, additional industry-related training, a second language, or your involvement in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"You should hire me because I am dedicated to my craft and engaged in this industry to the point where I commit to taking at least one business development or leadership-related workshop every business quarter. You won't be disappointed when you hire me."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"My education and experience have prepared me for a role exactly like this. Based on feedback from my supervisors, I'll be bringing my helpfulness, attention to detail, and most importantly my dedication to your organization if hired."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I believe that my experience with MEP systems and technology makes me the best match for this position. It's my understanding that the day-to-day work is about maintaining and updating on-site equipment and finding vendors. It's also (maybe more importantly) about developing vendor relationships so that when our clients have issues they can be resolved efficiently. I truly enjoy both processes and that's why I applied for this position. I would love to bring my experience to We Work."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a thoughtful and well-crafted response, and you make a compelling case as to why you'd be a great fit. Since this type of question is a great opportunity to really "pitch" yourself to a potential future employer, I suggest adding any additional skills/qualities that would be a great value add to this company. This is your time to shine, and there is no need to be humble!
Direct
10. What do you know about our organization?
How to Answer
The interviewer wants to know that you've taken some time to learn about the company. This not only shows your interest level but can also determine whether or not you are a good fit for the organization. When interviewing for a position, it is important to ensure the organization is a good fit for you.
Before your interview, read the company's website, social media, customer reviews, and client feedback. Based on what you find, determine if the values, services, and company culture align with what you are seeking. Share what you learned during the interview, and use this time to ask any questions you may have.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I did some research on the company and learned that you serve many clients in the XYZ industry. The majority of the reviews I read were positive, which was great to see. Your company's goals and reputation are exactly what I'm looking for in a company."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"After reading your company's website, I learned that you have offices in several locations in the local area and all of them are occupied by various clients. Can you share what type of clients are in these buildings and the number of buildings that this role would be responsible for managing?"
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I was curious and looked at your LinkedIn. I see you've worked at WeWork for about 4 years. What's it been like through the transition? and would you apply for this role if you were job hunting?"
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It's great to hear that you did some LinkedIn research on the person interviewing you, but since this question is specifically about the organization (and not the individual,) I suggest focusing on what you learned about the organization. This is a great opportunity to show your enthusiasm for the organization and your alignment with the role.
Diversity
11. Do you have experience working with diverse groups of people?
How to Answer
Working with a diverse group of individuals is very beneficial to the organizations that employ a diverse workforce. As a Facility Manager, not only will you work in a diverse organization, but you will also work with a diverse customer base. The interviewer wants to know what experience you have working with diverse groups of people. Assure the interviewer that you can handle an environment that embraces diversity.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I have worked with diverse groups of people throughout my career as well as during my college experience. This is the kind of environment I desire to work in."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"Yes I do and it is very important to me. Working with a diverse group of people opens the door to new perspectives and knowledge."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"Of course. The military is great for that. Working with a diverse group of people opens doors to new perspectives and knowledge."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It's great to hear that you've had experience working with diverse types of people. If you're comfortable doing so, I suggest actually naming the types of diversity that you've encountered (example: age, race, national origin, ability, gender, sexual orientation, etc.) Adding a sentence to indicate that you welcome diversity and appreciate working with diverse groups of people will really add to your response!
Experience
12. What type of facilities management systems are you familiar with?
How to Answer
As a Facility Manager, there are several systems you might use to perform your duties. Discuss with the interviewer the systems you are familiar with or use regularly. You can also ask which systems are used by this company. Some examples include:
-Enterprise Asset Management (EAM)
-Computer-Aided Facilities Management (CAFM)
-Integrated Workplace Management Systems (IWMS)
-Computerized Maintenance Management System (CMMS)
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I've used systems such as EAM and CMMS. I learned these systems quickly and would have no problem learning the systems used by your organization. Do you mind sharing what systems are currently used here?"
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I am very proficient in using systems XYZ. I would love to learn other facility-related systems as there are so many that can aid in the work we do."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"Computerized maintenance systems vary between companies and the military had its own systems. The foundry didn't have a formal system for tracking maintenance and I started building one for them, just an excel sheet, since I was the one both tracking and doing most of the work. Since I started with _____ we've changed software twice and I've had to learn proprietary control software from Japanese manuals technical specifications and schematics. I'm fairly confident that I can learn any system that you use."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a thorough and well-crafted response. It sounds like you would be comfortable adopting any new systems that are presented to you! (It's okay to just say "I'm confident" instead of "I'm fairly confident.") Confidence makes a big difference during an interview!
Experience
13. What experiences do you have operating a building of this size and capacity?
How to Answer
When it comes to operating a facility, size can play a significant role in managing functions, meeting standards, services provided, and more. The interviewer wants to know if you've operated a building the same size and capacity as the one you'd be responsible for if hired. Describe your experience operating buildings of the same size or similar. Ensure the interviewer that you are well equipped.
If you don't have experience operating a facility of this size, describe any closely related experience that will allow you to perform this role successfully.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"In my current role, I've operated a facility of this size for several years. I understand the health and safety requirements and always meet the standards. Because of my experience, if hired for this role, I will quickly get up to speed on the necessary repairs, inspections, compliance, contracts, and proactive maintenance."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"In previous roles, I've operated buildings that were smaller in size and capacity so this would be a more complex role for me which is what I'm looking for. I'm excited to take my expertise and knowledge to the ext level!"
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I've worked on a variety of sized buildings and ships. When I applied I assumed it was for the SF office but I wasn't sure about the travel %. Then I spoke to Austin, he mentioned that there are 10-15 sites in the bay area and that makes the job more appealing."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a good start, but I suggest focusing less on the specifics of this job and instead shifting your focus to your previous work. This is your opportunity to really showcase how you have scaled, managed large teams, and operated a large building.
Experience
14. What are your strengths?
How to Answer
Demonstrate your self-awareness by sharing a strength you possess that is related to the facility manager role. Provide an example that supports your response.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I have always been lauded for my ability to handle emergencies. My supervisor has complimented me on my ability to respond quickly and resolve emergencies with professionalism and creatively using the resources on hand."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"My greatest strength is definitely my commitment. In previous performance reviews, I've been rated excellent for going above and beyond to get the job done and using my personal time to learn more about the industry."
Written by Ronda Barnes on November 18th, 2021
Experience
15. Describe your experience with legal and financial documents.
How to Answer
Facility managers must know how to read financial statements and legal documents when working with contracts and managing budgets. Discuss your experience with these types of documents with the interviewer. If you don't have significant experience, you can also share any education you've had in this area.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I have over five years of experience with financial and legal documents. I've been responsible for interpreting the information to make financially responsible decisions and have been told that I do a good job explaining information in a way that is easy to understand."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"While I don't have a lot of experience with financial and legal documents, I did have some exposure during my undergraduate studies. In my business class, we learned about financial documents, so I do know what they entail. Immediately upon assuming my role as a facility manager, I will dedicate my extra time to learning how to read financial statements and contracts."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I'm familiar with government contracts and budgets. I took some business classes, where we learned about financial documents, so I do know what they entail. If I take this position, I would definitely dedicate my extra time to learning and ensuring they were done correctly."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great response! You sound competent in this area and willing to learn what you do not already know.
Experience
16. In your previous roles, what steps have you taken to meet environmental standards and regulations?
How to Answer
The interviewer wants to know that you are familiar with the standards and regulations for facilities. Share your knowledge and experience with compliance.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"To ensure we are in compliance, I schedule regular inspections. This addresses anything that might not meet standards before it becomes an issue."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"The number one thing I do to meet environmental standards and regulations is staying aware of changes and deadlines. This allows me to share the information with my staff and work to make sure we meet the standards immediately and on time."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I was the safety officer and hazardous materials coordinator and I'm familiar with Hazard Communication Standard, with the Globally Harmonized System of Classification and Labeling of Chemicals (GHS). I've worked with contractors to do lead and asbestos removal/remediation. I had an oil spill recovery certification. I was an assistant gas-free engineer. In my current role, I work with X-rays and have a basic understanding of the regulations in all the western US."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You do an excellent job here of identifying specific examples of how you've met environmental standards and regulations. This response is clear and concise!
Experience
17. Describe your experience handling emergencies or crises.
How to Answer
In this particular career field, this question could focus on several areas, from financial problems to issues with the building. The interviewer wants to know how you've handled crises in previous roles. Assure them you are well equipped to respond quickly, calmly, and appropriately to whatever the issue might be.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I've handled several emergencies, including power outages, water leaks, and even budget shortages. I always maintain my professionalism and act quickly to resolve the emergency. I'm confident in my ability to handle emergencies in the future and can share my experience with others."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"Working in facilities means handling emergencies often. I have received incredible training to handle emergencies such as fires, leaks, power outages, and other crises so I am well prepared to handle any emergencies that might occur in your buildings."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I was what's called an EOW or engineer of the watch on multiple ships. I've been trained to deal with fires, flooding, CBR threats, and major equipment failures. I'm calm and collected and ensure everyone gets to safety while resolving the crisis."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great response! Emergencies are tough to navigate, and it sounds like you have a solid plan in place.
Experience
18. Tell me about your experience working with HVAC, electrical, plumbing, and other building necessities?
How to Answer
As a Facility Manager, a large part of your responsibilities will be focused on the HVAC, electrical, and plumbing systems of the building. The interviewer wants to know your expertise level performing this type of work. Share your experience and any certifications you have attained pertaining to these specialties.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I attended a trade school for HVAC and plumbing right after high school. Since then, I've gained experience in facilities of various sizes and architecture. I consider myself an expert in these areas."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"Working as a specialist for the last 5 years, these are the areas that I have become strongest in. The facility manager role is a step up that will allow me to supervise those who perform the duties I currently do."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I've worked on all those systems and troubleshot all those systems. Basic safety concerns with each are HVAC refrigerant types, electrical depends on the voltage being worked at, plumbing depends on the pressure system type and I'm going to pick fire safety systems, where you have fault sensor heads or the fire suppression system doesn't work."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great answer, but you may wish to also include areas that you're still working to develop or hoping to learn more about.
Leadership
19. What is the most difficult aspect of leading employees for you?
How to Answer
The interviewer wants to learn more about who you are as a leader. Every leader has something that is challenging for them. Candidly discuss the aspect of leadership that is most challenging for you, and share why it is a challenge. It may be something that pushes you emotionally. It may be an area that is not your strength. Feel free to openly share what you struggle with. Odds are, the interviewer will take this feedback to heart and ensure that you receive assistance in this area if you are hired.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"One common challenge for leaders such as myself is having to terminate an employee. Ideally, a leader should terminate someone's employment only after having multiple conversations to improve the employee's performance, so the termination should not come as a surprise. Leaders will often say the employee knew it was coming, but it is still very challenging because termination impacts a person's income and family."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"One of the most difficult aspects of leading employees for me is getting them to see their full potential."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"Definitely terminating an employee is the worst, because I know I've put the time, resources, and opportunity to meet the job expectations. Also review periods. I really appreciate emails and chat histories so I can look back and provide specifics for both situations."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Terminating employees is always tough, but it sounds like you've given thought to best practices for this difficult task, including providing details and supporting documentation.
Leadership
20. What leadership qualities do you possess?
How to Answer
The interviewer wants to hear about your leadership qualities. Below are examples of qualities that leaders possess. Discuss the qualities you possess and share why you feel you have these qualities.
- Being someone who people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship building skills
- Taking ownership for the team's errors and mistakes
- Excels at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I feel that I am good at motivating a team. Last year I motivated my team every day, and we ended up being the top-performing team in the company for the year!"
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I think my interpersonal skills are one of my greatest leadership traits. Being personable and showing respect helps build good relationships with employees, clients, and people in the community."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I think my interpersonal skills are one of my greatest leadership traits. Being personable and showing respect helps build good relationships with employees, clients, and people in the community. In addition, I'm dependable and a good dad joke never hurts."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Interpersonal skills are critical leadership skills, even if they aren't always categorized this way! My only suggestion for deepening the impact of your response is to provide a specific example of a time when you used interpersonal skills in a leadership capacity and/or to influence other people's outcomes.
Leadership
21. Do you consider yourself a leader?
How to Answer
By definition, a leader can lead others, have authority, and encourage others to work together towards a common goal. The interviewer wants to know if you consider yourself a leader and if you have what it takes to lead people inside and outside of their organization. Whether or not you have officially held leadership roles, you may possess leadership qualities. Be honest in your response, and discuss whether or not you possess the following common qualities of a leader:
-Good communicator
-Has a vision for the future
-Empathetic
-Accountable
-Expresses gratitude
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I consider myself a leader. I currently serve in a leadership role, and my mission is to ensure that our workforce is working together towards our company's goals. I have been committed to identifying ways to perform better, create stronger teams, and stay ahead of the competition. I will apply this same effort and dedication here as a facility manager."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I haven't officially held any leadership roles, but my references will tell you that I possess many qualities of a good leader. I'm great at motivating others, communicating well, and seeing the big picture for an organization."
Written by Ronda Barnes on November 18th, 2021
Management
22. Do you have experience hiring and firing employees?
How to Answer
As a Facility Manager, you will be responsible for hiring new employees and firing those that do not meet performance requirements or act against the company's policy. Share your experience performing these functions with the interviewer.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"Yes I do. I've interviewed and hired many candidates, and, as unpleasant as it may be, I've also had to fire an employee before. I have no problem performing either of these tasks."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I understand that hiring and firing employees is an essential part of being a manager. I've done both as a manager in my current role."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"Minimal experience with both."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It's totally okay. to have minimal experience in these areas (all managers have to start somewhere!) However, for the purpose of this interview, there is no reason to emphasize your lack of experience. Instead, if you've had experience hiring and/or firing (example: the two people you mentioned hiring previously,) I suggest leaning into that experience and developing your answer around that.
Management
23. How do you evaluate success among your team members?
How to Answer
When you are leading a team, it is very important to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you stay aware of each team member's success.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team - on Mondays to set our goals together, and on Fridays to discuss any successes and challenges. I ask them to self-evaluate, and then we create a plan for success in the upcoming week. I evaluate their success based on their follow-through and willingness to work hard to reach their goals."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I evaluate the performance of others by the effort they put into doing their job. Projects can be completed by doing the bare minimum, but it is evident when an employee goes above and beyond to make a good project great. These are the things I consider when evaluating performance."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"Failure isn't a bad thing. Weekly check-ins for ongoing projects and good communication are key and sometimes that's the success metric."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, but I suggest making your response a bit more specific and actionable. What specific goals and benchmarks do you check for during weekly meetings? How do you create a plan for success, and how do your employees know if they are succeeding or falling short?
Management
24. Describe your management style.
How to Answer
The purpose of this question is to determine if you have a management style that fits the team you'll be leading. Research has shown that employees are happier and more productive when they have a manager whose style matches their needs. Share the style that you think would be most effective in this role.
If you are uncertain, think about management styles used by your previous supervisors and how the employees responded to those methods. You can also consider the following management styles:
-Transformational
-Visionary
-Democratic
-Training
-Laissez-fare
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I adapt my management style to the team I am supervising. I believe it is important to have a style that is collaborative because we all work together to achieve a common goal. I've found that employees are most receptive and productive with this type of management style."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I tend to be hands-on and open to suggestions and feedback from employees. Having a management style that is well received by my staff is very important to me as it impacts productivity."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"There are many situations throughout the workday that require different styles, overall I believe the democratic\collaborative\coaching styles work best and that is how I operate."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like you value a collaborative/democratic management style, which is great. It sounds like you are a people-focused leader! To strengthen your response, I suggest being more specific about how your democratic management style looks in practice. Can you provide a few examples of recent actions (or actions that occur during an average workday) that reflect this style/ A few specific examples will go a long way in making your response more memorable and impactful!
Management
25. How do you successfully motivate your team?
How to Answer
Motivated employees are productive employees. Talk to the interviewer about how you ensure that your team is motivated and as productive as possible.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"My formula for a motivated team is to get to know them, what they are passionate about, and how they like to be recognized. If I can provide them with proper recognition and tasks that they enjoy and feel they are good at, then they will be motivated employees."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"Employees feel motivated when they are appreciated. I do my best to praise employees for their performance and show them they are valuable not only to the team but the entire company as their efforts contribute to meeting the mission."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"First, you have to get to know them and how they work. Through that, you can support them through both the good and rough times. Everyone is a little different."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You have a great start here, but I suggest being more specific about what actions you take to support and motivate others. You mention "support," but what does that look like/ (Example: personal check-ins, providing incentives, verbal recognition, etc.) Providing more clear, specific examples will help your interviewers to better understand your management style and if it is a fit for this open position.
Performance Based
26. What are your weaknesses?
How to Answer
The interviewer wants to know what your biggest challenge is in facilities management. You should be candid in your answer. Recognize that you aren't great at something and acknowledge your need to improve. However, pick weaknesses that are not core skills for this position. Be sure to have an action plan in place to improve this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest and greatest book on the subject, or taking skills workshops at a nearby community center. Identify your weakness and the action you've taken to improve.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I believe I could improve on some of my technical skills, including Excel and PowerPoint. Currently, I am at a beginner to intermediate level. However, I would be more comfortable at an advanced level so that I can develop reports better. I have enrolled myself in an evening/weekend workshop for the next six weeks. I'm looking forward to seeing how stellar my skills are after that course and how I will be able to apply my skills on the job!"
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"Everyone has weaknesses. I tend to be too nice sometimes. When vendors are not fulfilling their requirements, I believe there must be a logical and understandable reason. To get better in this area, I have to remind myself that everyone is held accountable and to meet expectations."
Written by Ronda Barnes on November 18th, 2021
Performance Based
27. How would you handle a contractor that was underperforming?
How to Answer
Contractors and employees are required to meet certain performance standards. The interviewer wants to know how you would handle someone that isn't meeting those standards.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I like to have regular conversations with my contractors so they know how they are performing. If one was underperforming, I would address the areas that were missing the mark and come up with a performance improvement plan. I would give them time to improve and take additional measures if they continued to underperform."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I would have a conversation to find out if there was a good reason why they might be underperforming. If possible, I would provide training or additional resources to assist."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"Have a conversation exploring why. Come up with a plan to address any outstanding issues. If unresolved review contracts for additional options. Ensure they have the resources and support. I've learned that having good relationships with contractors is key and you can usually catch issues before they escalate"
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Your response is very positive and shows a growth mindset, which is such an important skill for managers to have. However, I suggest being a little more specific around your plan for "reviewing a contract for additional options." Would you put the contractor on a performance plan with clear goals? What would your follow-up be? What would you do if the contractor continued to underperform?
Performance Based
28. What immediate changes do you hope to make if hired for this position?
How to Answer
The interviewer wants to know how you plan to make an initial impact on the organization. Share some ideas that you may have. However, your response shouldn't sound like you plan to do a complete overhaul. It also shouldn't sound like you won't make an impact at all.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"If hired, my first plan of action will be discovering any immediate problems that need to be addressed. From there, I will acquire the proper resources to fix any issues. I also would like to determine what steps need to be taken to reach the company's overall goals and take steps towards those making those changes."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"The first thing I plan to do is to make sure the facility is meeting current health and safety regulations. If necessary, I will take action to ensure we are in compliance as quickly as possible."
Written by Ronda Barnes on November 18th, 2021
Problem Solving
29. What was your biggest issue or challenge at your last position? How did you overcome that challenge?
How to Answer
The interviewer wants to gauge your ability to face challenges in the workplace. Share an experience you've had and describe how you overcame the challenge.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"In my previous role as a manager, I was faced with the challenge of hiring high-quality candidates to fill out facilities roles. I identified the issue, which was our candidate pool, and adjusted our recruitment parameters to reach more candidates. We were able to fill our vacant positions quickly after that."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"The biggest challenge I faced at my last organization was filling my customer's requests. The customer often had high demands and wanted things done in unrealistic timeframes. To overcome this challenge, I explained the process and timelines for the things they would request. This offered them an understanding of the work and more realistic expectations."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"There's a steep learning curve to the machine certification process and I've never worked with X-rays before so I had to spend time learning about x-ray diffraction and material science, so a lot of theoretical knowledge. That combined with the language barrier for technical documents. I found that it took significantly longer than I expected to get up to speed. Initially, I thought it would 2-3 months to be on my own, and for the most part, I was correct, however, for some of the more advanced machines it took me over about 8 months. Just before the holiday, I installed the machine which is the 2nd of its kind in the world down in San Jose and got high praise from both the head office and the factory engineer from Japan after I helped him create an English guide for technicians to troubleshoot, repair and certify it for use."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Excellent response--you did a great job navigating this!
Scenario Based
30. Tell me about a time when you were effective at handling multiple projects at once.
How to Answer
As a manager, you will be required to take care of multiple projects and deadlines. Assure the interviewer that you are capable of doing so.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"In my current position, I handle multiple project deadlines all of the time. I can do so effectively by ensuring that I delegate the proper tasks to the team members who are best suited for them. My strong organizational skills ensure that I am in control of every project."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"This is a regular part of my current job. I like to prioritize work based on deadlines and resources. This helps ensure I can manage several projects successfully at one time."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"For 10 years multiple projects were a regular part of my job. It really comes down to prioritizing work based on deadlines and resources. Because of my previous experience, I find it easy for me to manage my work schedule. COVID working its way through the country has left our main office short-staffed, so in addition to visiting customers, I've been able to take on my own scheduling and admin work."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like you've had substantial experience navigating multiple priorities, but this response should more clearly outline exactly how you've gone about prioritizing. Do you have an app, a checklist, a color-coding list, etc? How do you manage short and long-term projects? What happens when something unexpected pops up? Providing a few more details here will improve your response.
Scenario Based
31. Tell me when you have delegated tasks effectively.
How to Answer
Interviewers want to hear that you trust your team and are not afraid to delegate. This shows the interviewer that you can effectively manage your time to ensure you are available to take on only the most important leadership tasks. Share an example of when you delegated effectively on the job. Perhaps there was a time your workload picked up and you chose to have others on your team assist you.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"In my current role, I experienced a time when my workload picked up, and I knew I needed to delegate to ensure I could focus on certain tasks. I chose which items to delegate and determined which individuals were most suitable to assist. I trusted my team and knew they would do a great job with the work I delegated to them, and they did a great job. I operate under the philosophy that great leaders hire people smarter than themselves, and this philosophy proved to be very effective during times like this."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"When unexpected emergencies occur on the job, I always delegate tasks to my team. My team is very supportive and always appreciates the opportunity to step up and possibly learn a new function."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"When I started at the ______ foundry, I quickly realized that the previous person wore several other hats. After speaking with the operations manager, we hired 2 other people to fill those roles. In the military, my motto was delegate decision making to the lowest level, which served two purposes: 1). Build confidence in decision-making in junior members, 2). This develops a mentor/mentee relationship."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great example! It sounds like you are skilled at delegation and know how to assign the right tasks to the right people.
Scenario Based
32. If you caught one of your maintenance workers stealing or sleeping on the job, what would you do? What would you do even if they were your best maintenance worker?
How to Answer
Sleeping and stealing on the job is a violation of the company policy. The interviewer wants to know how you would handle an employee who was breaking the rules. Assure the interviewer that you understand the severity of the incident and that you would handle it according to the company policy, even if it was your best worker.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"Neither stealing nor sleeping should ever be tolerated on the job, and I would address both issues immediately. The employee might be my best worker, but I would still have to handle the situation according to the company's policy, even if that means termination."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I would immediately have a conversation with the employee. Even though they might be my best worker, I would handle the situation in accordance with our company policy."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"Both are unfortunate circumstances for any employee or employer and would require an immediate conversation with the employee. I would hope that there is a company policy regarding both that I would be able to follow."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, but I suggest adding a few additional details so the interviewer is clear on how you would handle this situation. You mention having an immediate conversation with the employee. What would you cover in this conversation> Would there be a written warning?
Stress
33. Tell me about your ability to work under pressure and handle stressful situations
How to Answer
The interviewer wants to know if you are someone who can handle stress on the job. Explain how you manage stressful times and discuss your ability to control pressure in the workplace.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I always remain calm and look for ways to be more efficient. For instance, if there is an unexpected deadline, I will determine what can be done to ensure that the deadline is met. I will write down the steps to ensure successful completion and delegate a few tasks if necessary. I am always ready to adjust my approach because stressful situations are bound to occur in a professional environment."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure, I focus on the task at hand and do not get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."
Written by Ronda Barnes on November 18th, 2021
Teamwork
34. What type of goals do you like to set for yourself and your team?
How to Answer
The interviewer wants to know the types of goals you set for your employees. Talk to the interviewer about the types of goals that you find most important.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I put my team's goals into three categories: maintenance goals, compliance goals, and personal growth goals. Maintenace goals focus on facility repairs and maintenance that must be done regularly. Compliance goals are the tasks that must be done to ensure we meet required regulations. Personal growth goals focus on their professional development. This can include taking a course or reading a new career-related book."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"I like to set goals that are geared towards career progression. I sit down with my employees and determine what they need to do to reach their career-related goals whether it is training or on-the-job experience. This also how I set my own career goals."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I put my own goals into three categories: Work, professional and personal goals. Work goals are directly related to the job I'm doing, professional goals are what I'm doing to support or build my career and personal goals are my relationships, hobbies, and home life. Sometimes it gets crazy, but most of the time I have a good balance."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Since this question is asking about goals for you and your team, the interviewers want to hear you describe your professional goals and the goals you set for the individuals you manage, not personal goals. I suggest re-writing this response to focus specifically on your goals at work, as well as how you set goals for your team.
Trust
35. Do people see you as a trustworthy and honest individual?
How to Answer
The interviewer wants to know how others perceive you and whether or not you would be a good fit for the team. Employees that have integrity have long-standing careers and are more likely to be good representations of the company. Ask your coworkers or previous supervisor if they deem you trustworthy, or recall a previous performance review in which this subject was discussed. Share the feedback with the interviewer.
Written by Ronda Barnes on November 18th, 2021
1st Answer Example
"I am told quite often that I am an honest and trustworthy individual, and you will hear that directly from my supervisor when you call for a reference. I hold honesty and trustworthiness as important virtues."
Written by Ronda Barnes on November 18th, 2021
2nd Answer Example
"For me, integrity is key to being a good employee and team member, and also when developing relationships. I have always been deemed a trustworthy individual and my references will confirm."
Written by Ronda Barnes on November 18th, 2021
User-Submitted Answer
"I believe so. I take great pride in being dependable and pragmatic. In my current role, 90% of the work I do is by myself and I consistently get positive feedback from both customers and my manager."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
It sounds like you are trustworthy and honest, and this reflects in your work! To take your answer a step deeper, I suggest providing a specific example or two of how your trustworthiness shows up at work. Is there a recent example when you've modeled honesty and trustworthiness? What was the situation?