MockQuestions

Assistant Manager Mock Interview

To help you prepare for your Assistant Manager interview, here are 30 interview questions and answer examples.

Assistant Manager was written by and updated on February 21st, 2021. Learn more here.

Question 1 of 30

Tell me about a contribution you made to the last team you worked on.

How to Answer

The interviewer wants to know how you directly added to your most recent team. The way you answer this question will show the pride you take in your work, and it will reveal what you value as an accomplishment. Talk about a specific time that you achieved an important goal in a team setting. Discuss how you went above and beyond to ensure that your contribution made a difference.

Written by Ryan Brown

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List of 30 Assistant Manager Interview Questions & Answers

  • Accomplishment

    1.

    Tell me about a contribution you made to the last team you worked on.

      How to Answer

      The interviewer wants to know how you directly added to your most recent team. The way you answer this question will show the pride you take in your work, and it will reveal what you value as an accomplishment. Talk about a specific time that you achieved an important goal in a team setting. Discuss how you went above and beyond to ensure that your contribution made a difference.

      Written by Ryan Brown

      1st Answer Example

      "Last month our company asked the management team to complete a full inventory audit. There were four managers in total so we broke the audit requirements into shifts. These shifts had to take place when the warehouse was not in its daily operations. In the end, there was one additional shift that nobody wanted to take. I volunteered myself to do that shift to show my dedication to my job and my co-workers. The gesture was appreciated, and we completed the audit on time."

      Written by Ryan Brown

  • Accomplishment

    2.

    Tell me about your greatest work-related accomplishment.

      How to Answer

      Talking about your greatest work-based accomplishment will give the interviewer a strong idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!

      Written by Ryan Brown

      1st Answer Example

      "The greatest accomplishment in my career was graduating university as an honors student while still working full time in a clothing store. I was top of my class and working full time. This showed me that I could dedicate myself to my career and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication. I am eager to bring this same dedication to my performance as an Assistant Manager with Company ABC."

      Written by Ryan Brown

  • Adaptability

    3.

    Do you have flexibility in your work schedule? How often do you pick up shifts to help your team?

      How to Answer

      Before answering scheduling questions, it's important to be clear on the expectations of the role. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask! Consider asking what the scheduling expectations are for the position. If you are expected to work 12 hour days, it would be important for you to know that before you respond with, 'Absolutely! No problem!' You want to be sure that you can meet their expectations without burning out.

      If it turns out the schedule expectations won't work for you, think about what you can offer and see if you can negotiate expectations. It's much better to discuss expectations earlier on in the interview stage than after accepting a job with a schedule that won't work for you.

      Written by Ryan Brown

      1st Answer Example

      "I know that management roles can require long hours, and am open to providing flexibility as needed. I am available to take shifts between 8 AM and 8 PM. As extenuating circumstances arise, I will certainly offer more flexibility to ensure that the team succeeds and feels supported."

      Written by Ryan Brown

  • Behavioral

    4.

    How do you handle the pressure of holding a management role? Give me an example of when you have succeeded under stress and pressure.

      How to Answer

      As an Assistant Manager, you will find yourself in situations that cause stress or pressure. These situations could include last-minute deadlines, unexpected roadblocks, human resources issues, customer disputes, and more. Your ability to manage stress will directly influence your ability to do your job successfully and be a good example to the team members you lead.

      The interviewer is asking for a specific example of a time when you have succeeded under stress and pressure. By providing a real-life story-based example, you allow the interviewer to imagine your approach in action. Behavioral-based interview questions that begin with 'Tell me about a time...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the interviewer with the right amount of information and detail to form a compelling answer.

      Written by Ryan Brown

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  • Behavioral

    5.

    Tell me about an error you made at work because of a breakdown in communication. How did you recover from the situation?

      How to Answer

      On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that a situation around miscommunication occurred in the workplace. Discuss how you resolved the situation and what you learned from the experience.

      Written by Ryan Brown

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  • Career Goals

    6.

    Where do you see your career one year from now?

      How to Answer

      This question is a short variation of the typical interview question that asks where you want to be in 5 years. Instead, the interviewer is asking more for the short-term. Discuss your career plans, goals, and how those fit with what this company is offering. Describe your passion for this opportunity, and what you hope to achieve over the next year and onward.

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  • Communication

    7.

    As a leader, how do you show your team the importance of communication in the workplace?

      How to Answer

      Telling the interviewer that you are a good communicator and leader is much less effective than showing them. For this reason, it's a good idea to bring up specific examples of when your communication style has made a positive impact on your team. Discuss how you put communication into action in the workplace.

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  • Customer Service

    8.

    Tell me about the last customer service skill you learned.

      How to Answer

      It is essential to a hiring company that you are willing to learn new skills. Being eager to add to your professional repertoire is an excellent way to stand out from the competition. Some new skills related to customer service can range from linguistic to communication to software capabilities. If there is a skill that you want to learn and have not yet taken advantage of, you can mention your interest.

      Written by Ryan Brown

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  • Customer Service

    9.

    How would you handle a rude customer?

      How to Answer

      When you work as an Assistant Manager, your responsibilities may also include customer service duties. When working in a service-based role, you will come across rude or disgruntled individuals now and then. The interviewer wants to know that you can handle such a situation with professionalism. Give an example of a time that you had to deal with a rude customer. Discuss what you did, and how you came to a positive resolution.

      Some methods for efficiently handling a rude customer:

      - Remain kind, polite, and pleasant
      - Actively listen to their grievances
      - Apologize for the situation
      - Maintain a neutral tone of voice
      - Avoid taking anything they say, personally

      Written by Ryan Brown

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  • Diligence

    10.

    Give me an example of a time when you went above and beyond workplace expectations.

      How to Answer

      The interviewer would like to know about your willingness to go over and above for your employer without being prompted to do so. Show that you react appropriately when you see that your team has a need beyond your usual day-to-day expectations as an Assistant Manager.

      Written by Ryan Brown

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  • Direct

    11.

    Why are you seeking to leave your current position?

      How to Answer

      The interviewer wants to be sure that this role, and the company, will meet your needs in the long term. If you are employed and looking for a new opportunity, the hiring authority will want to know how their job is different than the one you are looking to exit. Be honest about your current situation, but be careful not to overshare or speak negatively about your current position. It is best if you can focus primarily on your future wish list versus dwell on what is going wrong in your current job.

      Written by Ryan Brown

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  • Direct

    12.

    What do you know about our company?

      How to Answer

      The interviewer would like to know how much time you have spent researching their organization before coming into your interview. Take the time to dig deep into the company's history and successes. Just reading their Wikipedia page may not be enough. You should also Google search their company and look for awards or other exciting accolades to mention. Check out the company's LinkedIn page and preview some of their leadership team on the platform as well. When you visit the company's website, be sure to comb through their values, mission, and blog if that information is available.

      Written by Ryan Brown

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  • Direct

    13.

    Are you prepared to meet the responsibilities of this Assistant Manager role?

      How to Answer

      The interviewer wants to see that you are confident in your ability to meet this role's needs. They are also looking for evidence that you have researched the role and have a firm understanding of the responsibilities you will face, should you be the successful candidate. Discuss with the interviewer all of the things you have done to prepare you for this particular opportunity. Be sure to weave in details of the tasks and responsibilities that you understand to be required, and give specific examples showing how you have successfully taken on these responsibilities in the past.

      Written by Ryan Brown

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  • Experience

    14.

    Do you have experience in corrective discipline and terminations?

      How to Answer

      Corrective discipline and terminations may be a part of your role as an Assistant Manager. Terminations and corrective discipline measures can be very difficult to lead but, with experience, they do get more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline.

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  • Leadership

    15.

    As an Assistant Manager, how do you successfully motivate your team on the toughest days?

      How to Answer

      Motivated employees are productive employees. Even on the most challenging days, it's important to know how your team operates and how to tap into their motivation. Talk to the interviewer about how you ensure that your team is feeling motivated and being as productive as possible, even when the situation isn't ideal.

      Written by Ryan Brown

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  • Leadership

    16.

    Tell me about a time you provided honest feedback to a team member.

      How to Answer

      There is an art to giving honest feedback, and the interviewer would like to know that you are capable of this tedious task. Great feedback means that you are specific, you make the feedback actionable, and you have a clear timeline for change. Discuss any formal training you have received on giving feedback, or a book you have read on the topic. Perhaps you use a particular methodology that works every time!

      Written by Ryan Brown

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  • Leadership

    17.

    What qualities do you look for when hiring new team members?

      How to Answer

      As an Assistant Manager, you may have hiring responsibilities. Depending on the structure of the hiring company you might sit in on interviews, sort through resumes, or give your opinion on the suitability of hires, alongside your manager or HR team. The interviewer would like to know more about the type of employees that you tend to hire or lean towards. Detail the characteristics and personality types that you look for and why you have a preference for these qualities. Think of the attributes that are most valuable for a team to possess, specifically in the industry of the hiring company.

      These qualities may include:

      - Trustworthiness
      - Accountability
      - Commitment
      - Results-focused
      - Respect for others

      Written by Ryan Brown

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  • Leadership

    18.

    How many people did you help supervise in your last position?

      How to Answer

      The interviewer would like to understand better your level of responsibility in your current and previous leadership roles. Share these details and be sure to include the job titles of the people you led to help the interviewer gain a clearer understanding of your management experiences.

      Written by Ryan Brown

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  • Leadership

    19.

    How would your current or former co-workers describe your management style?

      How to Answer

      This question is not referring to your personality or character as much as it's asking about your methodology and approach to management. Talk to the interviewer about your day-to-day approach to managing people, projects, communicating expectations, and collaborating with others.

      Difference management styles include:

      - Collaborative
      - Well-Planned
      - Speedy
      - Flexible or Adaptive
      - Independent
      - Company-focused
      - Team-based

      Talk to the interviewer about what you honestly feel your team would say about your management style. Describe your strong points and even a shortcoming when it comes to your management skills. To successfully deliver your response, show that you are confident in your approach, while also showing a desire to continually improve.

      Written by Ryan Brown

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  • Leadership

    20.

    What characteristics or skills have contributed towards your success as a leader?

      How to Answer

      The interviewer wants you to outline the best characteristics and strongest skills that have contributed to your success as a leader. Be prepared to discuss the natural characteristics you possess and the skills you have learned through training, continued education, or self-learning. Think of the efforts you have put into learning about leadership and building stellar leadership skills, offering the interviewer a variety of positive reasons to hire you as their next Assistant Manager.

      Written by Ryan Brown

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  • Management

    21.

    What type of employees do you find difficult to manage?

      How to Answer

      As an Assistant Manager, you will be required to lead a great variety of personality types. The type of employees that you find challenging to manage may also reveal to the interviewer your leadership-related weaknesses. Discuss with the interviewer the types of personalities that you find most challenging to manage and why.

      Maintain a positive tone, and avoid pointing out a specific person or naming anyone. This question is not an opportunity to vent about a co-worker. Rather, think of a personality that you find challenging to lead. Then, focus the bulk of your response on the actions you are taking to improve your ability to manage this type of individual.

      Written by Ryan Brown

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  • Scenario Based

    22.

    Tell me about a time there was a serious conflict with your team. How did you resolve it?

      How to Answer

      When cooperating with groups of people from different backgrounds with various work styles, conflict can arise. You want to give the interviewer a sense of how you handle issues around conflict, and providing a story-based example is an effective way to achieve this goal. Think of an example of when your team experienced a conflict. Explain what happened and how you helped the team come to a resolution. This example should show how you took initiative to solve an immediate problem and prevent a greater issue that could have impacted your team and employer.

      Written by Ryan Brown

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  • Scenario Based

    23.

    Have you ever had to enforce a company policy that you disagreed with?

      How to Answer

      Even though you may have a great relationship with your employer, there may be times where you don't see eye to eye. Think of a conflict or disagreement you had with your boss or company where you responded well, either by suggesting a compromise or taking a calm, relaxed stance when you could have answered in a heated tone.

      Getting along well with others puts you in a favorable position because it shows your desire to collaborate and highlights your ability to problem solve and produce excellent results, despite a challenging situation.

      When asked a 'Have you ever...' style of question, it's important to remember that the interviewer is looking for a specific story-based example that highlights your behavior in challenging situations. By using the STAR interview method (an acronym for Situation, Task, Action, Result), you can more easily form a story-based response.

      Written by Ryan Brown

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  • Scenario Based

    24.

    Tell me about a time when you effectively delegated tasks.

      How to Answer

      The interviewer wants to see evidence that you can confidently delegate tasks to your team. A great Assistant Manager should understand how to achieve an equitable division of tasks while identifying and leveraging each team member's strengths. Display to the interviewer that you utilize your team's talents by delegating tasks that complement individual strengths and skillsets.

      Behavioral-based interview questions that begin with 'Tell me about a time...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the interviewer with the right amount of information and detail to form a compelling answer.

      Written by Ryan Brown

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  • Teamwork

    25.

    What type of team members do you dislike working with?

      How to Answer

      The interviewer wants to hear that you don't let challenging individuals get the best of you. Think about the type of team members you dislike working with and think of the kind of team members you do like working with. Try to form your answer in a positive frame rather than taking this question as an opportunity to complain about others. Next, show the interviewer that you can adapt and act as a leader - perhaps even helping your team member change their ways and learn to work in a more collaborative way.

      Written by Ryan Brown

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  • Tough

    26.

    As an Assistant Manager, what is your greatest weakness?

      How to Answer

      Everyone has their weaknesses, and that is okay! Talk to the hiring manager about what you feel you could work on the most and what you are doing about it. Avoid discussing a weakness that could be detrimental to you securing the position.

      Written by Ryan Brown

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  • Tough

    27.

    What is your greatest strength as a leader?

      How to Answer

      Talking about our strengths can be tough to do. It can feel like bragging at times, but it's important to remember that a job interview is an opportunity to pitch yourself as the best choice for the hiring company. Think of the qualities people often comment on when they give you praise or encouragement. Think of any awards or acknowledgment you've earned in the workplace. You might not realize it, but the goals you have already achieved, whether they be in sports or school, are fantastic examples that demonstrate your strengths.

      You may be an excellent communicator or compassionate towards others. You may also be a fast learner and capable of adapting to different environments very quickly. Write down your top strength and be ready to make a connection between this point and what the hiring company needs in their next Assistant Manager.

      Some important strengths for a leader to possess include:

      - Being someone who people naturally want to follow
      - Exceptional interpersonal skills
      - Strong relationship building skills
      - Taking ownership for the team's errors and mistakes
      - Excelling at motivating others
      - Providing kudos to your team
      - Knowing how to select and hire the right people to join the team
      - Having a vision for the future

      Written by Ryan Brown

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  • Tough

    28.

    What qualifies you to become our Assistant Manager?

      How to Answer

      This very direct interview question can be tough to answer. The interviewer is essentially asking why they should choose you over other candidates. When you are pitching yourself for a role, it's important to be clear about why you are the best fit for the company, including their mission, and the responsibilities or expectations.

      When it comes to hiring decisions, a company will choose the person that they believe will help them to solve a problem or a pain point. By clearly discussing how you will solve the hiring company's biggest needs, you are positioning yourself as the top choice candidate.

      Written by Ryan Brown

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  • Tough

    29.

    Name an area you believe you could improve on as an Assistant Manager.

      How to Answer

      The interviewer would like to know in which ways you seek to improve yourself as a leader. This question is another way of asking 'What is your greatest weakness.' Self-improvement is required by everyone, no matter what stage we are in, in life and career. Talk to the interviewer about something that you would improve about your management approach, and what you are planning to do to achieve this goal.

      Written by Ryan Brown

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  • Trust

    30.

    What do your team members think of you as an Assistant Manager?

      How to Answer

      It is important to be aware, and honest, about your strong points and shortcomings when it comes to your leadership skills. Talk to the interviewer about what you honestly feel your team would say about your leadership skills.



      Written by Ryan Brown

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