MockQuestions

Property Manager Mock Interview

To help you prepare for your Property Manager interview, here are 43 interview questions and answer examples.

Property Manager was written by and updated on March 18th, 2021. Learn more here.

Question 1 of 43

How would you handle a situation in which the direction from above was unclear and circumstances were changing?

How to Answer

Interviewers like hearing that you are willing to accept change with a positive attitude, and you will happily work through any challenges that come with change. Tell the interviewer that you understand change happens in companies, and you realize it is your responsibility to ensure you have clarity about the changes and implement them professionally. State that you would reach out to your manager to gain clarity on the direction you are supposed to take to ensure you are proceeding in the manner the leadership team intended. As a bonus, share that you understand the leadership team has good intentions with the changes, and you just want to ensure you are supporting the changes properly.

Written by Audra Kresinske on March 19th, 2021

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List of 43 Property Manager Interview Questions & Answers

  • 1.

    How would you handle a situation in which the direction from above was unclear and circumstances were changing?

      How to Answer

      Interviewers like hearing that you are willing to accept change with a positive attitude, and you will happily work through any challenges that come with change. Tell the interviewer that you understand change happens in companies, and you realize it is your responsibility to ensure you have clarity about the changes and implement them professionally. State that you would reach out to your manager to gain clarity on the direction you are supposed to take to ensure you are proceeding in the manner the leadership team intended. As a bonus, share that you understand the leadership team has good intentions with the changes, and you just want to ensure you are supporting the changes properly.

      Written by Audra Kresinske on March 19th, 2021

      1st Answer Example

      "Change is inevitable, although it is often accompanied by growing pains and learning curves. If I was unclear as to a new process or any change implemented by management, I would be sure to reach out directly to manager to gain clarity. I would be sure to approach them with a list of questions, so that I could gain a better understanding of the change and how it directly affects me and my role. I understand that leadership teams make decisions, as they see fit, in order to benefit the company in the long run. I am able to quickly adjust and adapt to change and am comfortable asking for help, if need be."

      Written by Audra Kresinske on March 19th, 2021

      Community Answer

      "I would speak to my manager to discuss my concerns and hope for clarity."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      In the "Revised Answer" section, I have suggested a revised response.

      "If I were faced with a situation in which the direction from management was unclear, I would ask for clarification and schedule a follow-up meeting or check-in, as needed. While I understand that changing circumstances can pose challenges, I am highly adaptable and recognize that sometimes situations change without notice."

  • 2.

    Describe a scenario where you had to balance competing customer demands with project constraints. How did you ensure customer satisfaction while maintaining the goals of the project?

      How to Answer

      Think about the constraints you have encountered with projects. Weather, contractor availability, employee availability, city regulations (permits/zoning permits/inspections/environmental compliance), and budget are all possible constraints you may have encountered. Next, think about how these constraints affected your customers. Consider the feedback you received, questions customers were asking, and fears about not being able to provide customers with what they want. Providing examples of similar things will make for a solid response to this question. Start by telling the interviewer what project you were working on, the constraint you had, and the customer demand that you were competing with. Next, share what steps you took to ensure customer satisfaction during this time.
      In a rental industry, perhaps you focused on the customer relationship by offering guests at your property a free nights stay. If your restaurant was shut down, maybe you set up a discount with another local establishment for your guests. In a corporate or commercial property management setting, perhaps you acted as an advocate for tenants encouraging the city to keep the process for inspections on schedule. Maybe you opened the door for the city representatives to meet with tenants to allow them to have all of their questions answered about regulations before the project began. It's all about maintaining the positive customer relationship, so whatever action you took in your industry, explain the positive outcome your efforts had!

      Written by Audra Kresinske on March 19th, 2021

      1st Answer Example

      "In my previous role, the owner of the commercial property I managed wanted to give the shopping center a facelift. They wanted to completely renovate all storefronts and signage to make the building appear more modern. I was nervous to present this to the tenants, as there would be a few days throughout the course of the project that construction would be completely blocking the entrances to their storefronts. In order to soften the blow and make up for a potential loss in revenue on those few days of construction, I spoke with the owner about a 5% rent reduction that month. The owner agreed and the news went over well with the tenants. I was able to communicate information about the project well ahead of time and the rent reduction helped the tenants agree to the renovations. In the end, everything went off without a hitch!"

      Written by Audra Kresinske on March 19th, 2021

  • 3.

    Describe a time when you had to balance quality management with a challenging project schedule.

      How to Answer

      Interviewers like hearing that you have thought ahead before diving into your project workload to ensure quality is thought about from the get-go. Think about a time when you had a hectic project schedule and you chose to build quality into the process before you ever started the project. You might have ensured you selected the appropriate personnel/contractors/team members. You may have built in essential project communication. You likely created in-depth project plans with deadlines for each part of your project schedule. Begin by telling the interviewer a little about your project schedule. Next, share that you recognized the complexity of this schedule right away, and share what steps you took to build quality into the schedule before moving forward. Explain that thinking ahead and building in quality measures early on allowed you to focus on the project schedule without having to worry about quality being compromised.

      Written by Audra Kresinske on March 19th, 2021

      1st Answer Example

      "In my previous role, I built great relationships with trusted contractors and service providers I knew I could count on. I knew they would be direct, honest, and straightforward with me, regardless of the task or project at hand. It took awhile to find contractors and service providers I could always call on for help, but it makes a world of difference to have people in your corner who are trustworthy, dependable, and care about quality. This became very clear to me when I took on managing the project of renovating the storefronts of the shopping center I managed. Because I had built a relationship with the contractors and service providers I was working with over many years, they were able to provide me with honest quotes, design advice, and brought up potential road blocks. Investing in quality, mutually beneficial relationships over the years really saved the owners of the building money in the long run and helped the project run smoothly."

      Written by Audra Kresinske on March 19th, 2021

      Community Answer

      "I feel customer service is always first and foremost. I would make sure I'm aware of all obstacles and communicate accordingly."

      Written by an Anonymous User

      Stephanie Cafaro

      Our Professional Interview Coach
      Stephanie Cafaro Reviewed the Above Answer

      Communication and customer service are positive traits, but unfortunately, this response doesn't adequately answer the questions. You should instead describe a time when you produced high-quality work while managing a challenging schedule.

  • 4.

    How do you reward employees?

      How to Answer

      Interviewers want to hear that you reward your employees and recognize them for their positive efforts in a way that is truly motivating and meaningful. Great employee rewards might include allowing employees to a leave early on a Friday afternoon, bringing in homemade pumpkin bread or organizing a potluck, having an afternoon staff golf outing, allowing employees to wear jeans to work for a week, paying for a training course they were hoping to take, creating a rewards system at the end of each quarter, having their house cleaned, having their car professionally cleaned while at work, etc. Even if you have never had the opportunity to reward employees, explain the kind of things you would like to one day implement. Be prepared to share two or three of your favorite ways to reward employees!

      Written by Audra Kresinske on March 19th, 2021

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  • 5.

    What was the most challenging space you've had to lease in the past? What made it a challenge?

      How to Answer

      If you have leased space before, something likely jumped to mind right away! Simply tell the interviewer about that space (where is was located, what size it was, what type of tenant the space was intended for), how long it was available, and what made leasing it a challenge. Be sure to mention a couple of measures you took to try to lease it more effectively, such as posting it on websites, sending mailers, adding new signage in front of the property, etc.

      Written by Audra Kresinske on March 19th, 2021

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  • 6.

    What is your definition of empowerment?

      How to Answer

      Empowerment is all about providing the right resources and trusting your staff to make decisions without having to come to you all the time. When staff feel empowered, they are able to work independently, creatively, and collaboratively to come up with quality solutions. Empowering your employees leads to added value and meaning, and it allows you, as a manager, to have more free time. It's a win-win!

      Written by Audra Kresinske on March 19th, 2021

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  • 7.

    What is your definition of Quality Assurance (QA), and who should be responsible for QA?

      How to Answer

      Quality Assurance is taking the time to ensure that your quality standards are being consistently met and maintained. In many situations, you will be responsible for QA as the manager. In other situations, you may have an employee who has been on your team for a number of years who handles QA because of their great depth of knowledge and expertise.

      Written by Audra Kresinske on March 19th, 2021

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  • 8.

    Have you ever discontinued service with a vendor or contractor? How did it go?

      How to Answer

      Be honest with the interviewer sharing if you have ever discontinued service with a vendor or contractor. If you have discontinued a service, share which service you discontinued. Next, share that you discontinued the service because there was a better option available for the property. Finally, discuss how it went when you discontinued the service, mentioning if the vendor or contractor tried to provide additional incentives to keep you as a customer.

      Written by Audra Kresinske on March 19th, 2021

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  • 9.

    How have you improved as a property manager over the years?

      How to Answer

      Interviewers don't expect us to be perfect! Instead, they want to hear how we have grown from our experiences. Think about key lessons you have learned during your career. Think about how you have changed your approach as a property manager over time. These make great examples for this question. Share two or three ways you have improved as a property manager during your career, and be sure to mention that there is always more learning to do!

      Written by Audra Kresinske on March 19th, 2021

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  • 10.

    Tell me about your greatest strength or skill that makes you a great property manager?

      How to Answer

      Talking about ourselves in this way can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged you with your gift in this area.

      Written by Audra Kresinske on March 19th, 2021

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  • 11.

    What methods have you found successful in determining the priorities when you start in a new facility?

      How to Answer

      Talking to people! Leadership is all about relationship building, and as a leader, you know that building relationships with people allows them to open up for you to understand what items are priorities. Tell the interviewer that simply talking to people at all levels of the team, including your manager, other managers, and subordinates will allow you to understand the most pressing needs of the company, and you can then utilize that information to understand which things are priorities and need to be accomplished first.

      Written by Audra Kresinske on March 19th, 2021

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  • 12.

    Describe a time when you implemented a new idea without being asked or pursued a new opportunity that could improve the building.

      How to Answer

      Interviewers love to hear how innovative and independent you have been in your past positions to further the success of the company. Think about something you implemented or a new opportunity you pursued that was well received. Tell the interviewer what you decided to do, what steps you took to get it done, and be sure to mention how well it was received after it was done!

      Written by Audra Kresinske on March 19th, 2021

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  • 13.

    Describe how you would motivate a group of people to do something they did not want to do.

      How to Answer

      As a manager, you understand what it takes to motivate a group of people! Think about the fun ways you have encouraged people to achieve their goals in the past. This can be at work, on a sports team you have coached, your kids, etc. Maybe you created a fun contest or came up with an award for reaching a goal. Or, maybe you simply complimented your staff, sharing how much you appreciate their hard work and talents, and that was enough of a push to keep them going. Begin by telling the interviewer who the group of people was (your employees, your kids, little league team, etc.), being sure to include what task the group did not want to do. Next, share how you motivated the group, and wrap it up by sharing the successful outcome of your efforts!

      Written by Audra Kresinske on March 19th, 2021

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  • 14.

    What is the largest building or space that you have managed?

      How to Answer

      Be honest with the interviewer sharing the largest building or space you have managed. You can share the name of the building if it is well known, or you may share the size of the space if it is lesser known. Be sure to share the purpose of the property (office building, community center, etc.) if it might not be a well-known space.

      Written by Audra Kresinske on March 19th, 2021

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  • 15.

    What job duties would you like to avoid, if at all possible?

      How to Answer

      None of them! Tell the interviewer that you are a team player and are willing to help out wherever necessary to ensure the company and team are successful. Mention that there will likely be parts of the job that are less desirable than others, but you recognize they are essential to achieving success in the role. Finally, be sure to share that you will happily complete all job duties because you understand you are being paid to complete them for a reason!

      Written by Audra Kresinske on March 19th, 2021

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  • 16.

    Tell us about an innovative idea or change that you implemented. Was it successful? Why or why not?

      How to Answer

      Hiring teams love hiring people who contribute to the team! Think about the last great idea or change you made that was successful. Simply share the idea or change you implemented, why you decided to pursue the idea, and mention how successful the outcome was. Don't be afraid to think outside the box! You can use work examples, things you have done around your home, or even ways you have improved your school work.

      Written by Audra Kresinske on March 19th, 2021

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  • 17.

    Tell me about a time when you influenced the outcome of a project by taking a leadership role.

      How to Answer

      The interviewer wants to hear about a positive experience you have had with leadership. Think about a time when you led a sports team, led a college project, managed a store, or coached a little league team. These are all great examples! Start off by giving the interviewer a high-level overview of what you were leading, and share that you enjoyed the experience. Discuss the positive outcome that the group had, and explain that you would gladly lead again!

      Written by Audra Kresinske on March 19th, 2021

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  • 18.

    Describe a situation when you were able to have a positive influence on the actions of others.

      How to Answer

      Describing a time when you gave someone great advice that was well received makes for a perfect response to this question! Begin by telling the interviewer who you were providing advice to. Share how you approached the conversation with an understanding attitude, being sensitive to how the other person would respond to your feedback. Next, share the advice that you gave the person, and their initial response. Finally, be sure to mention that the person accepted your advice in the end, and provide an overview of the positive outcome.

      Written by Audra Kresinske on March 19th, 2021

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  • 19.

    What do you do when priorities change quickly? Provide an example of a time to had to respond to change.

      How to Answer

      Adapting to change is an essential part of any job, and interviewers want to hear that you will happily adapt to change when necessary. Begin by telling the interviewer that you are an adaptable person, and you simply change directions when priorities change, keeping a positive attitude. Next, think about a time when something really urgent came up. This is your example! You might share about the time a water pipe burst in a building and everything else needed to be set aside. Or, you may mention an unfortunate fire. Perhaps you will discuss a major storm that came through, requiring extra work at a property. You may even share about the need to get a property ready for a last minute photo shoot for a magazine or television appearance. There are all sorts of last minute urgent situations that might come up; simply share your example and your positive response to it with the interviewer.

      Written by Audra Kresinske on March 19th, 2021

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  • 20.

    Tell me about a time when you were particularly effective in prioritizing tasks and completing a project on schedule.

      How to Answer

      In response to this question, think about a project you completed or led that was a success. Reflect on exactly what it was that made the project go so well. Maybe it was your ability to plan ahead to have all of the materials in advance, or your ability to set aside everything else for a short period of time to get the project done. Maybe it was your ability to prepare a set of detailed step-by-step plans to ensure you knew exactly when your deadlines were. Tell the interviewer what project you were working on, as well as your role with the project. Next, share the outcome of the project, and express why the project went so well, focusing on how your effective planning and organization skills allowed you to achieve success.

      Written by Audra Kresinske on March 19th, 2021

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  • 21.

    Tell me about a time when you had to deal with conflict on the job.

      How to Answer

      Think about the last time you experienced conflict at work. Maybe your neighbors disliked that your snow removal person dropped a pile of snow in their parking lot or you had a tenant who was upset about something. Or, maybe you had a manager who didn't like the new lights you installed in the entryway. The key to this question is showing the interviewer that you worked through the problem without losing your professionalism or positive attitude. Begin by providing the interviewer with a summary of the conflict, expressing how you learned about the problem. Next, share that you apologized for the issue, and discuss how you resolved the conflict. Be sure to mention how happy the other person was when all was said and done!

      Written by Audra Kresinske on March 19th, 2021

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  • 22.

    When have you had contractor disputes? How do you handle them?

      How to Answer

      Think about the last time a contractor did not carry through on their promises or meet your expectations for quality of work. These situations make great examples for this question! Provide the interviewer with what work the contractor was supposed to be doing for you, and share what the outcome of the contractor's work actually was (...or, perhaps lack thereof if they failed to complete the project altogether). Next, share how you reached out to the contractor either via phone to talk about the issue or on-site to talk face-to-face. Discuss how you professionally and graciously told the contractor the issue and expressed your disappointment. Share what remediation you requested. You may have asked for the project to be re-vamped. You might have asked for your money back. Or, you may have asked for the project to be started all over again. Finally, be sure to mention that you enjoy working with contractors and typically don't have any issues with them. The challenging ones are few and far between, and you try to work with all of them on a pleasant and professional basis to maintain a positive image for the company.

      Written by Audra Kresinske on March 19th, 2021

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  • 23.

    What is the most challenging aspect of being a manager?

      How to Answer

      Every job has its challenges, and that is okay! The interviewer wants to hear that you recognize the challenge and do not allow it to impact you negatively. Pick a challenge that is not a key part of the manager role. Two common examples might include the time it takes to recognize blindspots as you transition into your new role (those things you do not know about or cannot predict until it's too late) or conducting performance reviews with employees who have a lot of room for growth.
      Share your most challenging aspect as a manager with the interviewer. Share that you realize this is a challenge for you, and be sure to mention that you are continually working on this challenge to grow and improve!

      Written by Audra Kresinske on March 19th, 2021

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  • 24.

    Why do you want to become property manager of this building?

      How to Answer

      Interviewers want to hear why you are interested in working as a property manager for this particular location. Consider what makes you excited about this opportunity or why this location may appeal to you. Maybe it is really close to your home or you've heard good things about the tenants in this building. Or, maybe you like that it is in a trendy part of town that will allow you to get to know the city more. You might share that you really like the opportunities for the type of work that this location will have. Whatever your reason for liking this particular building, now is your chance to share it with the interviewer.

      Written by Audra Kresinske on March 19th, 2021

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  • 25.

    Rate your management skills on a scale of 1 to 10, with 10 representing excellent management skills. Provide three examples from your past work experiences that support your reasoning.

      How to Answer

      If you are after a managerial position, chances are you already have experiencing being a great manager or you have some ideas as to what makes a great manager, but there is always room to learn and improve! If you have management experience, share what makes you an excellent manager. If you don't, share what you have learned and appreciated from former managers. After rating yourself, be sure to tell the interviewer that there is always room to grow and improve. Next, share your three examples. Pick three examples that show positive instances of great management. Some examples include a positive conversation you recently had with an employee, a recent innovative idea you implemented, a great ways to motivate your staff, etc.

      Written by Audra Kresinske on March 19th, 2021

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  • 26.

    Describe the work environment or culture and the management style in which you have experienced the most success.

      How to Answer

      Consider in which of your past jobs you have been the most successful. Think about what you liked about that workplace. Think about whether it was a formal or informal environment, what your office was like, if you wore jeans or professional clothes to work each day, if you spent most of your day on the phone or out and about at the property. Next, think about your manager as well as the leadership team. Consider if they let you make independent decisions, if you got to set your own hours, and their interactions with you. Consider both the physical workplace and the professional relationships you formed. Share two or three of the things you liked best!

      Written by Audra Kresinske on March 19th, 2021

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  • 27.

    What factors are crucial within an organization and must be present for you to work most effectively?

      How to Answer

      Consider previous roles and what you've appreciated most about the environment, leadership, values, and growth/development. Think about things that are crucial for you to remain loyal, motivated, work hard, want to contribute, develop as a leader, continue learning, etc. Some common responses might include an ethical leadership team, trust, being a part of something bigger than yourself, making an impact, a sense of having more than a job, the employee benefits package, positive professional relationships, stability, opportunities for engagement and growth, being able to be involved, etc.
      Simply share what things are very important to you, and your passion will automatically come through!

      Written by Audra Kresinske on March 19th, 2021

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  • 28.

    What experience do you have handling tenants?

      How to Answer

      This one should be easy! Share what types of tenants you have worked with (residential/commercial/other). Share what your role has been working with tenants, and share how many tenants you are typically working with at one time.

      Written by Audra Kresinske on March 19th, 2021

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  • 29.

    Describe to me the last property you managed. What did you find to be successful during that time, and what could have been done better?

      How to Answer

      Provide the interviewer with an overview of the property. Describe the physical details of the property, its purpose, the types of tenants that were present (business/residential), and how many tenants there were. Next, share two or three things that were successful with that property, providing a high-level overview of each item, and share why you felt like they were a successes. Finally, mention one thing the company could have done better, as well as the approach you wish would have been taken instead.

      Written by Audra Kresinske on March 19th, 2021

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  • 30.

    What sort of marketing objectives did your past property employ? Which marketing initiatives did you create and start? Were they successful?

      How to Answer

      Share what types of marketing objectives your property employed. Explain your goals in trying to improve tenant quality. Explain any attempts to fill a new building, promote awareness, promote resident life activities, or make the property more marketable by improving the property and grounds.
      Next, share which marketing initiatives you created and implemented. Share your experience managing the Facebook page, creating a new advertising campaign, coming up with the idea to improve the grounds and carrying that through.
      Interviewers want to hear that this aspect of the job excites you because marketing is a key part of the business. Be sure to share that you enjoy promoting your place of work!

      Written by Audra Kresinske on March 19th, 2021

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  • 31.

    What do you know about our organization?

      How to Answer

      With any job interview, it is crucial to understand the organization you are applying to. We recommend visiting the company website to learn key information, such as current promotions and ongoing events. Watch the videos on their website, and take note of the information on their Careers page, if one is available. Arrive prepared to list off several things you learned from the company's website such as the number of tenants they have, number of buildings they own, when the company started, who started the company, mission statement, vision statement, core values, etc.

      Written by Audra Kresinske on March 19th, 2021

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  • 32.

    How long would it take you to make a meaningful contribution to our property?

      How to Answer

      6 months! No matter how you approach your new role, it typically takes at least 6 months to fully assimilate to the new position and learn the culture, the needs of the property, and make proper observations along the way. Sure, you will make tangible changes during this timeframe. You might upgrade landscaping or counsel a few employees. You may even bring in a new vendor or lead a sizable project. But, the most meaningful thing you can do for the company up front is become fully assimilated to the company and your new role. Share this with the interviewer!

      Written by Audra Kresinske on March 19th, 2021

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  • 33.

    What process have you used to screen potential tenants in the past? Walk me through the process.

      How to Answer

      When screening potential tenants, regardless of the property type, describe your process. Be sure to demonstrate your organization and efficiency as you explain your process. Consider how you've gone about reviewing applications, if you have collected and checked references, completed background or credit checks, and/or verified employment to find quality tenants. Simply share which of these things you have utilized.

      Written by Audra Kresinske on March 19th, 2021

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  • 34.

    If I were to interview the people who have reported to you in the past, how would they describe your management style?

      How to Answer

      Think about previous roles you've held, and consider if the people who reported to you had ever thanked you or complimented you for something. Any kind of positive feedback you can remember from a coworker under you would make for a great examples for this question. Tell the interviewer two or three things that your direct reports have thanked you for or given you positive recognition for. When in doubt, think back to your past performance reviews. Share the positive feedback you received about your leadership style. Be sure to tell the interviewer that your direct reports or past managers have told you they liked these things about you and your leadership; it will surely impress!

      Written by Audra Kresinske on March 19th, 2021

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  • 35.

    We currently have 10 percent vacancy. How will you try to fill those spots?

      How to Answer

      Your answer to this question provides an opportunity to show off the marketing strategies that you have developed over the course of your career. Consider what has worked well for you and what has attracted the type of tenant you are looking for. Having a plan is key, and finding the right tenants is essential! You may want to include incentivizing your current tenants to provide referrals, utilizing Facebook to market the property, updating signage in front of the buildings, offering a discount, building strategic partnerships in the community for referrals, etc.
      Keep your industry in mind, and share 1-2 strategies that you would pursue. Be sure to mention that finding the RIGHT tenants is essential, and your goal would be to fill the space with quality tenants as quickly as possible.

      Written by Audra Kresinske on March 19th, 2021

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  • 36.

    What is the salary that you expect?

      How to Answer

      We all have different financial situations, and that is okay. If there is a specific dollar amount that you need to make, share that with the interviewer, but understand that you might eliminate yourself from the candidate pool if the amount you require is higher than they can offer you. It's better to find this out sooner rather than later!
      If you do not have a specific dollar amount that you need, tell the interviewer that you would like to receive an offer that is equitable for the amount of experience and qualifications that you offer. This leaves the table open for negotiations, come job offer time!

      Written by Audra Kresinske on March 19th, 2021

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  • 37.

    Why are you looking for a new job?

      How to Answer

      Be candid with the interviewer and share why you are pursuing other companies. Do your best to only talk about your previous employer in a positive manner, and focus on how you would like to better yourself with a new opportunity! If you are not a fan of your current manager, simply tell the interviewer that you are hoping to find a manager who can mentor you and help you grow as a property manager. If you dislike your current working hours, tell the interviewer that you are seeking a work schedule that allows you to have more time with your friends and family. Translate your reason for leaving into how you will benefit from the transition!

      Written by Audra Kresinske on March 19th, 2021

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  • 38.

    What action would you take if you joined the company?

      How to Answer

      Interviewers have a fear of hiring a manager who is going to come in and change everything right away. They want to hear that you will improve their company without completely rocking the boat. Tell the interviewer that you would begin by simply observing until you gained a good understanding of how the company operates, what is currently working well, and what is not working so well. Next, share that you would make any urgent changes that you identify right away, and you would wait until you had a solid understanding of the company needs before making any additional changes.

      Written by Audra Kresinske on March 19th, 2021

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  • 39.

    How do you perform when others need your guidance in a building crisis?

      How to Answer

      Communicate to the interviewer that you always have a calm, professional demeanor! The interviewer needs to hear that crisis situations do not get the best of you. Share that you understand your role during a crisis involves providing professional expertise with a positive attitude. Be sure to mention that you do not allow urgent situations to get the best of you, and you understand these situations are a great opportunity for you to share wisdom and expertise with others who need your guidance.

      Written by Audra Kresinske on March 19th, 2021

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  • 40.

    Has there been an occasion when you refused to bow to a customer's pressure to 'bend the rules'?

      How to Answer

      The simplest answer here is 'no!'. The interviewer needs to hear that you are an ethical person and always follow the rules with customers. You should not be willing to ever break a company policy or rule to appease a tenant. Simply tell the interviewer that you have not bent the rules due to pressure from a customer. Next, share that you have an ethical responsibility to uphold the company standards, and you intend to continue doing just that!

      Written by Audra Kresinske on March 19th, 2021

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  • 41.

    When you believe an unethical issue is occurring, how do you react?

      How to Answer

      If you have sound reason to believe an unethical issue is occurring, you should report it. Always. You might report it to higher leadership or through an ethics portal. Interviewers want to hear that they are adding trusted people to their team who want to maintain the integrity and accountability of their organization. There is no need to get yourself involved in the issue. It is your responsibility to simply report the issue and wait for someone from management, an ethics team, or compliance to approach you to learn more about what you know.

      Written by Audra Kresinske on March 19th, 2021

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  • 42.

    Tell me about a time when you experienced a major change to your normal work practices. How did you handle it?

      How to Answer

      Changes in the workplace happen all the time! The key here is sharing that you are supportive of change and happily adapt to the changes. Think back to a major change that you happily welcomed in the past two years. Describe the change to the interviewer, outlining the previous process, the requested change, and your reaction to the change. Next, share that you recognized why the company was making this change, and tell the interviewer that you were excited about the change and welcomed it openly.

      Written by Audra Kresinske on March 19th, 2021

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  • 43.

    Describe a recent project where you were responsible for managing multiple people or teams. What were some of the key challenges and how did you handle those challenges?

      How to Answer

      Consider recent projects, with multiple people or teams involved, that ended up successful due to your leadership. Be sure to explain the context of the story so the interviewer can follow along with the scenario. Share certain details like if you were going through a transition of owners, if you led a property event, offered a resident life event, went through a program addition or add a new building, or took on a construction or large maintenance project. Begin by giving the interviewer a high-level overview of the project including the purpose of the project, what teams or people you were responsible for, and your role in managing the teams. Next, share what hiccups you encountered during the project, stating them as facts. Be sure to mention that you realize challenges are going to occur with projects, and you understand it is your responsibility to help maneuver through the challenges with ease. Next, share how you tackled each of the mentioned hiccups, and finally, share the successful outcome of the project because of your leadership!

      Written by Audra Kresinske on March 19th, 2021

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