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Top 40 Property Manager Interview Questions with Full Content
1.
What factors are crucial within an organization and must be present for you to work most effectively?
What things are crucial for you? Common responses might include:
- Ethical leadership team
- Trust
- Being a part of something bigger than yourself - Making an impact
- Sense of having more than a job
- Employee benefits package - It provides the employee with a peace of mind knowing that whatever happens they are going to be okay! Benefits are often more important than compensation!
- Stability
- Opportunities for employee engagement - being able to be involved!
Simply share what things are very important to you, and your passion will automatically come through!
- Ethical leadership team
- Trust
- Being a part of something bigger than yourself - Making an impact
- Sense of having more than a job
- Employee benefits package - It provides the employee with a peace of mind knowing that whatever happens they are going to be okay! Benefits are often more important than compensation!
- Stability
- Opportunities for employee engagement - being able to be involved!
Simply share what things are very important to you, and your passion will automatically come through!
Ryan's Answer
"Trust is absolutely important to me. I need my superiors to trust me to deliver the results that they want. If they don't trust me, then they'll end up getting in the way of daily operations, which jeopardizes my ability to deliver the results they're asking for."
2.
How have you improved as a property manager over the years?
Interviewers don't expect us to be perfect! Instead, they want to hear how we have grown from our experiences. Think about key lessons you have learned during your career. Think about how you have changed your approach as a property manager over time. These make great examples for this question. Share 2-3 ways you have improved as a property manager during your career, and be sure to mention that there is always more learning to do!
3.
Describe how you motivated a group of people to do something they did not want to do.
As a manager, you understand what it takes to motivate a group of people! Think about the fun ways you have encouraged people to achieve their goals in the past. This can be at work, on a sports team you have coached, your kids, etc... Have you created a fun contest? Did you have an award for reaching a goal? Or, maybe you simply complimented your staff sharing how much you appreciate their hard work and talents, and that was enough of a push to keep them going. Begin by telling the interviewer who the group of people is (your employees, your kids, little league team, etc...) being sure to include what task the group did not want to do. Next, share how you motivated the group, and wrap it up by sharing how great of an outcome the group had!
4.
We currently have 10 percent vacancy. How will you try to fill those spots?
Having a plan is key, and finding the right tenants is essential! Some options include:
- Re-invest in your tenants, so they are word of mouth for you: 'Likes' on Facebook. Bonus or discount for referrals.
- Updated signage in front of buildings.
- Build strategic partnerships in the community for referrals. Example: In a residential property setting, build relationships with realtors, businesses who bring in families from out of town, and prominent moving companies.
Keep your industry in mind, and share 1-2 strategies that you would pursue. Be sure to mention that finding the RIGHT tenants is essential, and your goal would be to fill the space with quality tenants as quickly as possible.
- Re-invest in your tenants, so they are word of mouth for you: 'Likes' on Facebook. Bonus or discount for referrals.
- Updated signage in front of buildings.
- Build strategic partnerships in the community for referrals. Example: In a residential property setting, build relationships with realtors, businesses who bring in families from out of town, and prominent moving companies.
Keep your industry in mind, and share 1-2 strategies that you would pursue. Be sure to mention that finding the RIGHT tenants is essential, and your goal would be to fill the space with quality tenants as quickly as possible.
Ryan's Answer
"The challenge, as usual, is balancing quality with quantity. I'd have to identify the profile of the kind of tenant that's the best fit for us. Then I'd develop a marketing plan to get their attention. Who is our ideal tenant, and how can we get our advertisement or promotion in front of their eyes?
I've found success in previous projects by using Facebook. They have highly-targeted ads, which helps us make sure that our message is getting in front of the right people. I also create a Facebook page for the building and encourage the current tenants to form a loose community to share interesting news and information. This creates visibility for the kinds of people who live in the property, which naturally attracts the right kind of tenants and screens out the undesirable ones."
I've found success in previous projects by using Facebook. They have highly-targeted ads, which helps us make sure that our message is getting in front of the right people. I also create a Facebook page for the building and encourage the current tenants to form a loose community to share interesting news and information. This creates visibility for the kinds of people who live in the property, which naturally attracts the right kind of tenants and screens out the undesirable ones."
5.
How did you handle a recent situation where the direction from above was unclear and circumstances were changing?
Interviewers like hearing that you are willing to accept change with a positive attitude, and you will happily work through any challenges that come with change. Tell the interviewer that you understand change happens in companies, and you realize it is your responsibility to ensure you have clarity about the changes and implement them professionally. State that you would reach out to your manager for assistance with receiving clarification on the direction that you are supposed to take with the changes to ensure you are proceeding in the manner that the leadership team had intended. As a bonus, share that you understand the leadership team has good intentions with the changes, and you just want to ensure you are supporting the changes properly.
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