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Property Manager Interview Questions
1. What factors are crucial within an organization and must be present for you to work most effectively?
Professional Answer
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A property manager is a person or firm charged with operating a real estate property for a fee, when the owner is unable to personally attend to such details, or is not interested in doing so.
wikipedia.org/wiki/Property_manager
Property Manager Interview Questions
2 of 25
How have you improved as a property manager over the years?
 
User Submitted Interview Answers
1.
Once well equipped with the knowledge I became more confident in delivery and decision making.
 
2.
More intuned to the business side of things such as investment and financials. Always had the customer service skill side.
 
Question
3 of 25
Describe how you motivated a group of people to do something they did not want to do.
 
User Submitted Interview Answers
1.
Giving them ideas and doing my self.
 
2.
I motivated them by letting them know if the accomplished to get so many leases they would receive a bigger insentive.
 
Question
4 of 25
We currently have 10 percent vacancy. How will you try to fill those spots?
 
User Submitted Interview Answers
1.
Marketing, marketing, marketing! Up closing ratio of agents, free online websites to advertise.
 
2.
Marketing such as adds, agents, reach out to current tenants, online, craigslist, etc.
 
Question
5 of 25
How did you handle a recent situation where the direction from above was unclear and circumstances were changing?
 
User Submitted Interview Answers
1.
Asked outright if there were any changes in the pipeline I should know about and how I would be affected if so.
 
2.
I moved forward and checked in regularly to make sure each step was what they wanted.
 
Question
6 of 25
When you believe an unethical issue is occurring, how do you react?
 
User Submitted Interview Answers
1.
Basically, I assume that this kind of stance is as negative reaction on an issue, hence, I need to play the role of anger management and make the customer calm as much as I can, then I discuss the issue in a professional manner.
 
2.
Stop and reevaluate. Take it to my supervisor if need be.
 
Question
7 of 25
When have you had contractor disputes? How do you handle them?
 
User Submitted Interview Answers
1.
I have checked the contract to make sure I am correct that the dispute is in fault of the contractor. Explain to the supervisor to give them an opportunity to fix the issue. If no progress contact the home office of the contractor, and handle it with the business manager. Only satisfactorily preformed jobs which satisfy the guidelines of the agreement endure the company full payment for services rendered.
 
2.
I've experienced very few disputes. However, when they have occurred, I have resolved them through calm manner and mutual understanding.
 
Question
8 of 25
Describe to me the last property you managed. What did you find to be successful during that period, and what did you find that you or the company did that was unsuccessful?
 
User Submitted Interview Answers
1.
Personal customer service by taking the time to listen to existing tenants needs and addressing them completely. Company was unsuccessful in increasing current tenants rental rates with too high an increase.
 
2.
Brought online a shopping mall in Suisun that wasa purchased by my company.
 
Question
9 of 25
Has there been an occasion when you refused to bow to a customer's pressure to 'bend the rules'?
 
User Submitted Interview Answers
1.
Of course. It is as simple as federal fair housing laws.
 
2.
Yes. A customer forcefully entered through the pedestrian gate refusing to be frisked by the security guards. Ideally such a customer should be locked out. Since the customer was making noise and disrupting the normal bank operations, I had to allow him to be served and left to exit.
 
Question
10 of 25
Rate your management skills on a scale of 1 to 10 with 10 representing excellent management skills. Provide three examples from your past work experiences that demonstrate your selected number is accurate.
 
User Submitted Interview Answers
1.
8 1. Brought online 2 shopping centers for past employer 2. Mytenants love me (I have letters and emails of them saying goodbye) 3 I was the key person brought in when accounts were failing or on the verge of walking. I went in and saved them.
 
2.
I can build a very loyal and cohesive team that works well together and residents love and that are very competent. I am confident in my decision making for the property. I can always negotiate a lower cost on vendor contracts for the benefit of the property. I can turn a bad situation in to a positive review. I have stronger understanding of financials but feel there is more to absorb.
 
Question
11 of 25
What is the most challenging thing about being a manager?
 
User Submitted Interview Answers
1.
Keeping the staff motivated is something that has to be worked at everyday. It is important to make sure employees know they are important and appreciated.
 
2.
Insubordinate employees, managing time and workload, working overtime.
 
Question
12 of 25
What action would you take if you joined the company?
 
User Submitted Interview Answers
1.
I will get the job done. I am honest, I am professional. I am experienced and versital.
 
2.
First fully knowledge the property and team and then work to improve.
 
Question
13 of 25
Describe a scenario where you had to balance competing customer demands with project constraints. How did you ensure customer satisfaction while maintaining the goals of the project?
 
User Submitted Interview Answers
1.
Gave them other options as well as explained the contraints. Most of my tenants are reasonable.
 
2.
I sought conflict resolution with supervisor, had humility to apologize, kept open lines of communication with parents, had team meetings, sought intervention.
 
Question
14 of 25
What methods have you found successful in determining the priorities when you start in a new facility?
 
User Submitted Interview Answers
1.
Meeting the staff, walking the building/s, speaking with tenants, reviewing leases and budgets.
 
2.
Know your team. Know their strengths and capitalize on them. Know their weaknesses and build in them.
 
Question
15 of 25
What was the most challenging space you've had to lease in the past? What made it a challenge?
 
User Submitted Interview Answers
1.
Vandalissed property, took time to fix it and expertist. Was finaly let out after few months.
 
2.
Really large space during a down time.
 
Question
16 of 25
Describe a recent project where you were responsible for managing multiple people or teams. What were some of the key challenges and how did you handle those challenges?
 
User Submitted Interview Answers
1.
Multiple project going on. We designated responsiblities and receive reports on a daily basis.
 
2.
Metrocenter I was responsible for managing multiple people to complete the $1 million renovation on time and within budgeted amounts. Unexpected expenses were expensed against account codes that were unnecessarily budgeted.
 
Question
17 of 25
Tell me about a time when you experienced a major change to your normal work practices. How did you handle it?
 
User Submitted Interview Answers
1.
Previously, I lost 50% of my team. We were short staffed, until we were able to hire new team members. I picked up additional tasks and ensured all work was completed.
 
2.
When a major renovation was carried out in one of my properties. I had to personally supervise.
 
Question
18 of 25
Describe the work environment or culture and its management style in which you have experienced the most success.
 
User Submitted Interview Answers
1.
Teaching the proper skills and trusting that they will make the correct decisions.
 
2.
Where I am left to get my work done. Not overloaded. Not chaotic.
 
Question
19 of 25
What is your definition of empowerment?
 
User Submitted Interview Answers
1.
Leading a team in such a way that each individual feels they are part of the team and motivate them to succeed further.
 
2.
Is when you totally equip a person with all that is needed to be successful in whatever he is doing. E. G education.
 
Question
20 of 25
What do you know about our organization?
 
User Submitted Interview Answers
1.
One of the top leading estated development coy and construction.
 
2.
They originated in the UK and now round one in the us. This is a concierge service for PM
 
Question
21 of 25
Give me your best talent or skill that makes you a great property manager?
 
User Submitted Interview Answers
1.
Organized, resourceful and treat others the way I want to be treated.
 
2.
Good communication and good interpersonal relationship skill.
 
Question
22 of 25
What process have you used to screen potential tenants in the past? Go through the process you had with me.
 
User Submitted Interview Answers
1.
Background security checks with previous landlord, employment status, referrals.
 
2.
We utilize real page for application screening and I ensure all fair housing laws are being abided by.
 
Question
23 of 25
Tell me about a time when you influenced the outcome of a project by taking a leadership role.
 
User Submitted Interview Answers
1.
A resident caught his apartment on fire and it occurred on the weekend when my manager was out. I reached out to necessary restoration vendors, reviewed policies, communicated with all parties including residents and insurance companies. Informed property manager.
 
2.
Building a property at the waterfront which I spearheaded te supervisory role.
 
Question
24 of 25
If I were to interview the people who have reported to you in the past, how would they describe your management style?
 
User Submitted Interview Answers
1.
I believe they would describe my style as patient and empowering.
 
2.
I operate an open door policy and leadership by example.
 
Question
25 of 25
Tell us about an innovative idea/change that you implemented. Was it or was it not successful?
 
User Submitted Interview Answers
1.
Our entire company went paperless, but we have the ability to receive paper payments. We currently maintain 100% paperless payments.
 
2.
Intorduction of pos and financial instruments.
 
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Ryan Brown
Founder of Mockquestions.com


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