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Top 40 Property Manager Interview Questions
Question 1 of 43
What factors are crucial within an organization and must be present for you to work most effectively?
What things are crucial for you? Common responses might include: - Ethical leadership team - Trust - Being a part of something bigger than yourself - Making an impact - Sense of having more than a job - Employee benefits package - It provides the employee with a peace of mind knowing that whatever happens they are going to be okay! Benefits are often more important than compensation! - Stability - Opportunities for employee engagement - being able to be involved! Simply share what things are very important to you, and your passion will automatically come through!
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List of Property Manager Interview Questions
  1. What factors are crucial within an organization and must be present for you to work most effectively?
  2. How have you improved as a property manager over the years?
  3. Describe how you motivated a group of people to do something they did not want to do.
  4. We currently have 10 percent vacancy. How will you try to fill those spots?
  5. How did you handle a recent situation where the direction from above was unclear and circumstances were changing?
  6. When you believe an unethical issue is occurring, how do you react?
  7. When have you had contractor disputes? How do you handle them?
  8. Describe to me the last property you managed. What did you find to be successful during that period, and what did you find that you or the company did that was unsuccessful?
  9. Has there been an occasion when you refused to bow to a customer's pressure to 'bend the rules'?
  10. Rate your management skills on a scale of 1 to 10 with 10 representing excellent management skills. Provide three examples from your past work experiences that demonstrate your selected number is accurate.
  11. What was the most challenging space you've had to lease in the past? What made it a challenge?
  12. What is the most challenging thing about being a manager?
  13. What action would you take if you joined the company?
  14. Describe a scenario where you had to balance competing customer demands with project constraints. How did you ensure customer satisfaction while maintaining the goals of the project?
  15. What methods have you found successful in determining the priorities when you start in a new facility?
  16. Give me your best talent or skill that makes you a great property manager?
  17. Describe a recent project where you were responsible for managing multiple people or teams. What were some of the key challenges and how did you handle those challenges?
  18. Tell me about a time when you experienced a major change to your normal work practices. How did you handle it?
  19. Describe the work environment or culture and its management style in which you have experienced the most success.
  20. What do you know about our organization?
  21. What is your definition of empowerment?
  22. What process have you used to screen potential tenants in the past? Go through the process you had with me.
  23. Tell me about a time when you influenced the outcome of a project by taking a leadership role.
  24. If I were to interview the people who have reported to you in the past, how would they describe your management style?
  25. Tell us about an innovative idea/change that you implemented. Was it or was it not successful?
  26. Describe a time when you had to balance quality management with a challenged project schedule.
  27. Describe a time when you implemented a new idea without being asked or pursued a new opportunity that could improve the building.
  28. How do you perform when others need your guidance in a building crisis?
  29. Tell me about a time when you had to deal with conflict on the job.
  30. What is the largest building, space, that you have managed?
  31. Describe a situation when you were able to have a positive influence on the actions of others.
  32. Tell me about a time when you were particularly effective on prioritizing tasks and completing a project on schedule.
  33. Have you ever discontinued service with a vendor or contractor? How did it go?
  34. How long would it take you to make a meaningful contribution to our property?
  35. Why are you leaving your current/last job?
  36. What job duties would you like to avoid if at all possible?
  37. What do you do when priorities change quickly? Give one example of when this happened.
  38. How do you reward employees?
  39. What experience do you have handling tenants?
  40. What is the salary that you expect?
  41. What is your definition of Quality Assurance (QA), and who should be responsible for QA?
  42. Why do you want to become property manager of this building?
  43. What sort of marketing objectives did your past property employ? Which marketing initiaves did you create and start? Were they successful?
Authors:
Contributing Author
Diana D'Souza
HR Professional
Creativeinkdrops.com/
Property Manager Information
August 18th, 2017

Property managers are responsible for overseeing the everyday activities of different types of properties, from large apartment complexes to smaller solo family homes. Their exact responsibilities vary depending on the type and size of property they are managing as well as their contract. In general, property managers find and screen tenants, handle leases, collect and adjust rent, deal with complaints, handle maintenance and repairs and supervise other employees.
There are no minimum qualification requirements to become a property manager. You would, however, need to have some experience in this field. Property managers must have good leadership, organizational and management skills and an eye for details. They must be proactive in managing the property so they can thwart problems before they occur.
Prospective employers will want to know more about your work experience in this field. What kind of property did you manage? How large was it? How many residents did you have to deal with and how many employees? What makes you the right candidate for this role? You can find several more questions that are usually asked at property manager interviews when you go to Mock Questions.
Property Manager User Submitted Interview Answers
Question 1 of 43
What factors are crucial within an organization and must be present for you to work most effectively?
What things are crucial for you? Common responses might include: - Ethical leadership team - Trust - Being a part of something bigger than yourself - Making an impact - Sense of having more than a job - Employee benefits package - It provides the employee with a peace of mind knowing that whatever happens they are going to be okay! Benefits are often more important than compensation! - Stability - Opportunities for employee engagement - being able to be involved! Simply share what things are very important to you, and your passion will automatically come through!
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User Submitted Interview Answers
1.
In the organization their a lots of factors. But the most crucial factor is the understanding and the patience of the people who work in the organization. Having that two factor will help the organization effectively. They will not entertain small issues that can ruin the bond of the organization, by having the patience to understand your co-worker will give peaceful living in the organization.
2.
Clear delineation of tasks and effective communication between all parties involved. Part of my current position involves a lot of coordinating of essential staff for art deliveries, gallery installations, event set-up, building maintenance work, and day to day visitor issues. All these tasks involve many different parties and making sure to follow up on emails, calls, or questions is essential to get work done effectively.
3.
Solid structure, organization, support,
4.
Transparency, support, training, trust.
5.
The most crucial factor would be a very effective training within the company.
Question 2 of 43
How have you improved as a property manager over the years?
Interviewers don't expect us to be perfect! Instead, they want to hear how we have grown from our experiences. Think about key lessons you have learned during your career. Think about how you have changed your approach as a property manager over time. These make great examples for this question. Share 2-3 ways you have improved as a property manager during your career, and be sure to mention that there is always more learning to do!
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User Submitted Interview Answers
1.
Once well equipped with the knowledge I became more confident in delivery and decision making.
2.
More intuned to the business side of things such as investment and financials. Always had the customer service skill side.
3.
When I first entered this field I was clueless. I had to learn to deal with many tenants and their issues and do so effectively. I learned that you have to build bridges. I'm better at negotiations and in problem solving.
4.
Everyday is a learning experience. I take from the good and the bad. Stronger understanding of the financials Is where I have grown and will continue to grow.
5.
I have worked at several properties and each property has different needs so I have had more experience with situations in general.
Question 3 of 43
Describe how you motivated a group of people to do something they did not want to do.
As a manager, you understand what it takes to motivate a group of people! Think about the fun ways you have encouraged people to achieve their goals in the past. This can be at work, on a sports team you have coached, your kids, etc... Have you created a fun contest? Did you have an award for reaching a goal? Or, maybe you simply complimented your staff sharing how much you appreciate their hard work and talents, and that was enough of a push to keep them going. Begin by telling the interviewer who the group of people is (your employees, your kids, little league team, etc...) being sure to include what task the group did not want to do. Next, share how you motivated the group, and wrap it up by sharing how great of an outcome the group had!
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User Submitted Interview Answers
1.
Giving them ideas and doing my self.
2.
I motivated them by letting them know if the accomplished to get so many leases they would receive a bigger insentive.
3.
The best way I found through my experience is to get people to believe in the mission of the organization. While yes there are tasks and jobs that are unpleasant, making sure the employees know that they are contributing to that mission in a valuable way is essential for morale. Thanking them for their effort and kindness towards them goes a long way.
4.
Pointed out the positive and end game. Then gave them support and encouragment in completing the task.
5.
I always treat my team exactly like a team. we all contribute with specific assigned tasks. The job gets done.
Question 4 of 43
We currently have 10 percent vacancy. How will you try to fill those spots?
Having a plan is key, and finding the right tenants is essential! Some options include: - Re-invest in your tenants, so they are word of mouth for you: 'Likes' on Facebook. Bonus or discount for referrals. - Updated signage in front of buildings. - Build strategic partnerships in the community for referrals.
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User Submitted Interview Answers
1.
Marketing, marketing, marketing! Up closing ratio of agents, free online websites to advertise.
2.
Marketing such as adds, agents, reach out to current tenants, online, craigslist, etc.
3.
Marketing / adverb - site appearance - site cleanlyness - site staff.
4.
Check budget for available options. Ensure all advertising is updated and focused on long day vacant available and their specific qualities. Offer a specials. Capture as many expirations as possible. Call all NTV to reconsider with a bonus or discounted rent. Move in Specials on long day Vacant's. Take longest vacant and mini model. Offer drawing for all move ins for that current month. Go over overcoming objections with leasing staff.
5.
Email people on c!ient database social media are updated.
Question 5 of 43
How did you handle a recent situation where the direction from above was unclear and circumstances were changing?
User Submitted Interview Answers
1.
Asked outright if there were any changes in the pipeline I should know about and how I would be affected if so.
2.
I moved forward and checked in regularly to make sure each step was what they wanted.
3.
Reach out for further cleaification. Adapt and overcome.
4.
First I wanted to look at different possible meaning of the direction, prepared an action plan for probable means, thereafter, I engage the powers that be by asking if they directive mean on of the options and waited for a response.
5.
Easy, if in doubt I would go to the source and get clarification.
Question 6 of 43
When you believe an unethical issue is occurring, how do you react?
Professional answer
I would report it to my supervisor or an appropriate authority. I wouldn't intervene until I have orders to.
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User Submitted Interview Answers
1.
Basically, I assume that this kind of stance is as negative reaction on an issue, hence, I need to play the role of anger management and make the customer calm as much as I can, then I discuss the issue in a professional manner.
2.
Stop and reevaluate. Take it to my supervisor if need be.
3.
I would look at who or what caused the issue, and intern look at what solutions within my powers to make it right.
4.
Offer an ethical solution or option.
5.
I believe that integrity is important for any situation we come in contact with. I will proceed it with maintaining the principles that pertains to our work ethic and will follow through the appropriate protocols to deal with the unethical situations. With all this being said, upper management will be informed about the situation at all times. I will also approach that person and inform them that their actions and unethical and will be reported because of their actions. Unethical behaviour is not something we can cover up and it is important that this behavior needs to be dealt with through proper channels and upper management being informed about it.
Question 7 of 43
When have you had contractor disputes? How do you handle them?
User Submitted Interview Answers
1.
I have checked the contract to make sure I am correct that the dispute is in fault of the contractor. Explain to the supervisor to give them an opportunity to fix the issue. If no progress contact the home office of the contractor, and handle it with the business manager. Only satisfactorily preformed jobs which satisfy the guidelines of the agreement endure the company full payment for services rendered.
2.
I've experienced very few disputes. However, when they have occurred, I have resolved them through calm manner and mutual understanding.
3.
The most recent dispute was when a contractor did not complete construction of a latrine contrary to agreed terms of reference. The finishing was poorly done yet they demanded full payment. I had to remain firm, using the ToRs for defense. They had to finally stick to the ToRs.
4.
Review the contract to ensure there is an issue. Express my expectations based off previous agreed upon job responsibilities. Give them the opportunity to resolve the issues voluntarily. If they do not offer to rectify the issue contact the person in charge, express dissatisfaction of the issue at hand. If that still does not resolve the issue contact their office and ask that the bill be reduced if they are unable to meet our satisfaction.
5.
When there has been complaints from customers regarding missed appointments. Check the contract. Ensure that what has been asked of the contractors is reasonable and within their remit to ensure it is addressed. Monitor. If it continues escalate. Monitor. If it continues to enforce the contract. This is usually done in extreme circumstances. The contract may also have financial penalties which have to be honoured.
Question 8 of 43
Describe to me the last property you managed. What did you find to be successful during that period, and what did you find that you or the company did that was unsuccessful?
Professional answer
The last property I managed was a portfolio of houses rented out to college students. They were very successful at attracting the students to rent there. They had great marketing and the location was convenient. There were a few areas they could've improved though. For instance, a lot of students left after a semester, so we were constantly scrambling to get new tenants. They were leaving for several reasons. For one, the tenants just weren't suited for each other. You had party-goers who were next door to studious tenants. It just caused a lot of friction. What I would've done differently is to market each house or section to a different demographic. For example, I would market one house to students who are known to be more serious about studying, and another to those who are known to hold more parties. That way, the tenants would be a better fit for each other and they would stay longer, which means we don't have to constantly run new marketing campaigns.
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User Submitted Interview Answers
1.
Personal customer service by taking the time to listen to existing tenants needs and addressing them completely. Company was unsuccessful in increasing current tenants rental rates with too high an increase.
2.
Brought online a shopping mall in Suisun that wasa purchased by my company.
3.
Closing the back door on the lease up vacancy was a success. We managed our expirations and had a successful campaign for resident retention. I cannot think of any unsuccessful moves we made.
4.
Achieving the highest square footage rates in the area. Not conducting corrective maintenance in a timely manner.
5.
The head office of one of the leading banks in Kenya. It has 150,000 sq. Ft, 500 parking slots, 500kVA duty and stand-by generators, among other plants. We managed to prepare policies and procedures, SLAs and leases that we subsequently administered effectively.
Question 9 of 43
Has there been an occasion when you refused to bow to a customer's pressure to 'bend the rules'?
Professional answer
No, I've never bent the rules for anyone. It's important that the tenant understands that the rules are not negotiable. Once word gets around that the rules were bent in that tenant's favor, other tenants will start asking for exceptions as well, and soon enough you'll have chaos. If enough tenants start complaining about the way the building is run, I would of course look into the matter. But for the most part, the rules need to be enforced consistently for everyone's benefit.
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User Submitted Interview Answers
1.
Of course. It is as simple as federal fair housing laws.
2.
Yes. A customer forcefully entered through the pedestrian gate refusing to be frisked by the security guards. Ideally such a customer should be locked out. Since the customer was making noise and disrupting the normal bank operations, I had to allow him to be served and left to exit.
3.
No, I tend talk through the issues with the customer and put myself in their I allow them to feel I understand their situation however stick to company policies while doing so.
4.
Yes. I enforced the rules and guidelines in a kind and respect manner and situation was resolved. Being kind and understanding can accomplish many goals.
5.
Yes. There are some rules that you just have to adhere to. I would make all attempts to explain why the policy/practice is a necessary evil.
Question 10 of 43
Rate your management skills on a scale of 1 to 10 with 10 representing excellent management skills. Provide three examples from your past work experiences that demonstrate your selected number is accurate.
Professional answer
I would rate myself at an 8 out of 10. Management ability is based on leadership and organizational skills. Leading others is very important. I had an employee who was very upset and told me that she was going to quit the job. I talked to her for several hours to figure out what's going on in her life and what she isn't getting out of the job. After our talk, she came back to work on Monday and thanked me, telling me that having me as a manager was truly a blessing. It was one of the most rewarding moments in my career. Then there's continuous improvement. In my last management position, I saw many opportunities to improve the way things were being done at that moment, so I continually made small changes. For instance, the signs that we were posting were not very clear or visible, so I changed it. I also improved the efficiency of upkeep and the response time of repairs, which resulted in much happier tenants. As you can see, I can retain and motivate employees to do a good job, and I can lead them to implement improvements that result in an improved reputation for the building, which leads to higher value and increased rent.
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User Submitted Interview Answers
1.
8 1. Brought online 2 shopping centers for past employer 2. Mytenants love me (I have letters and emails of them saying goodbye) 3 I was the key person brought in when accounts were failing or on the verge of walking. I went in and saved them.
2.
I can build a very loyal and cohesive team that works well together and residents love and that are very competent. I am confident in my decision making for the property. I can always negotiate a lower cost on vendor contracts for the benefit of the property. I can turn a bad situation in to a positive review. I have stronger understanding of financials but feel there is more to absorb.
3.
I ranked myself at 8.5 since I still have room for improvement. I created systems and executed them, enabling the company to have a structured and functional form.
4.
8 - 1. I proactively improved physical property features and aspects, increasing its enjoyment and value., 2. I increased productivity by instituting more efficient and concise operational systems., 3. I have learned how to better deal with challenging individuals that are at times difficult to reach.
5.
I believe I am a 10. I am servant leader work. I am problem solver there is no situation where you cannot resolve the issue there is always a solution. I am self motivating and time management being able t motivate myself will show carry a positive out look and it will follow through to the employees. Time management able to be organized and carry my time effectively will lead to a lot accomplished.
Question 11 of 43
What was the most challenging space you've had to lease in the past? What made it a challenge?
User Submitted Interview Answers
1.
Vandalissed property, took time to fix it and expertist. Was finaly let out after few months.
2.
Really large space during a down time.
3.
A 15000 sq. Ft office space located in basement of a building. It was originally meant to be a warehouse but later changed to be used for office.
4.
Working in a price conscious market and leasing a premium apartment, when less expensive apartments were available.
Question 12 of 43
What is the most challenging thing about being a manager?
Professional answer
The most challenging thing about being a manager is handling negative employees who aren't showing signs of improving. With some people, there's only so much that you can do for them to help them improve. In fact, there's usually that one person who has a very negative attitude, and this person brings the whole team down. When everyone else is enjoying something, they'll be the one to point out something negative that nobody thought about. This is something that I'm trying to learn how to overcome. I see it as a challenge to help this person do a 180-degree change, to go from being negative to being positive. It's not easy, and it may not always be productive, so I make sure that I don't focus on it too much. But it's an opportunity I always keep an eye out for, because I think that's what separates a good manager from a great manager: being able to get good performance out of any personality.
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User Submitted Interview Answers
1.
Insubordinate employees, managing time and workload, working overtime.
2.
Expectations of being able to provide solutions to various challenges affecting the business and employees.
3.
There are no challenges only learning opportunities.
4.
Delivering results through people.
5.
Time constraints and management.
Question 13 of 43
What action would you take if you joined the company?
Professional answer
The first thing I need to accomplish as a manager is to understand how the company works. I need to observe the way things are set up. Once I understand that, I need to learn the needs of the company: are we attracting the right tenants? Are we attracting enough of them? Then I'd develop a plan to make the right improvements, with an eye for continuous and incremental improvements.
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User Submitted Interview Answers
1.
First fully knowledge the property and team and then work to improve.
2.
Get to know my staff and listen to their suggestions. Know my property inside out. Introduce myself to my residents in a community letter and know who my co workers are so when in need I can count on them.
3.
I will work diligently in conformity with my job description and at the same time going extra mile to generate new ideas for the company.
4.
I would get to know the company inside and out, that would be my first step.
5.
Learn how the company model is run to start with and if needed adapt myself to this model and/or make suggestions that would increase productivity.
Question 14 of 43
Describe a scenario where you had to balance competing customer demands with project constraints. How did you ensure customer satisfaction while maintaining the goals of the project?
User Submitted Interview Answers
1.
Gave them other options as well as explained the contraints. Most of my tenants are reasonable.
2.
I sought conflict resolution with supervisor, had humility to apologize, kept open lines of communication with parents, had team meetings, sought intervention.
3.
Always give 100% customer service. Maintain work orders within a 24 hour period. Maintain a beautiful and well kept property. Maintain a community feel by holding resident functions on a regular basis. The little things matter and add up to very big things.
4.
One of the tenants wanted to do a fire drill at the premises. Since the fire system is synchronized, this would cause a lot of disruptions to other tenants. I had to persuade them to have one joint fire drill for all tenants; I organized that and executed it successfully.
5.
Again, I would just make it work. Prioritizing, organizing and creative thinking can accomplish anything.
Question 15 of 43
What methods have you found successful in determining the priorities when you start in a new facility?
User Submitted Interview Answers
1.
Meeting the staff, walking the building/s, speaking with tenants, reviewing leases and budgets.
2.
Know your team. Know their strengths and capitalize on them. Know their weaknesses and build in them.
3.
Review policies and procedures manuals, ask staff questions, have orientation, develop a work plan, keep a work log.
4.
Conducting a walk through to understand the building, Taking an inventory of the required services, identifying crucial areas that require urgent attention, determining the tenants expectations through physical meetings with their contact persons, reviewing existing leases, preparing leases, preparing SLAs, pre-qualifying vendors and recruiting necessary staff.
5.
I believe I have lots to learn about this from the colleagues I might have in this job. Determining priorities is so important and is based on the philosophy of the company I work for.
Question 16 of 43
Give me your best talent or skill that makes you a great property manager?
User Submitted Interview Answers
1.
Organized, resourceful and treat others the way I want to be treated.
2.
Good communication and good interpersonal relationship skill.
3.
My passion for real estate and my need to continuously learn more about it.
4.
I am good at problem solving and I can work under pressure. I am also a good negotiator; I can get the best price for services from the best suppliers. I have good communications skills and I have the ability to relate well with landlords, tenants and vendors.
5.
I love dealing with people.
Question 17 of 43
Describe a recent project where you were responsible for managing multiple people or teams. What were some of the key challenges and how did you handle those challenges?
Professional answer
The main challenge was learning how to communicate effectively with all the different people on the team and understanding what motivates them to do a great job. In some instances, I communicated through the supervisor, who's best-equipped to motivate his team members. After all, he sees them on a daily basis and is responsible for their performance. So I just set very clear expectations of what needs to be done, by when, and at what standards of quality. If we aren't meeting the standards that we need, then I coach the supervisor in leadership and help him or her get the best out of his team. In other instances, I communicated directly with the individuals. It isn't so different from communicating with a supervisor. You just have to set clear expectations and help them remove any obstacles. You measure their performance and mentor them on how to perform at the level that you need them to.
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User Submitted Interview Answers
1.
Multiple project going on. We designated responsiblities and receive reports on a daily basis.
2.
Metrocenter I was responsible for managing multiple people to complete the $1 million renovation on time and within budgeted amounts. Unexpected expenses were expensed against account codes that were unnecessarily budgeted.
3.
Online of shopping center. challenges were making sure hte billing and funds transfer was accurate. Making sure all of the paperwork estoppells were in. Transfering all utilities and services to new firm. Challenges was to be organized. I used intricate spreadsheets to keep it all accurate.
4.
As a teacher, I am responsible for managing students on a daily basis. Being able to differentiate to each students needs is a requirement. Before teaching, I worked to plan events and meetings for national organizations. Working with the leader of the organization, as well as their staff or volunteer committees, required being able to facilitate bringing different ideas to a final successful resolution.
5.
Rehabilitation of Mathatani Farm. I participated in procurement of electricians, plumbers, masons, engineers and transporters. I coordinated the renovations of four houses and two SQs, one borehole, one cattle dip, once cattle kraal, restoration of electricity and recruitment of caretakers and security guards.
Question 18 of 43
Tell me about a time when you experienced a major change to your normal work practices. How did you handle it?
Professional answer
I think most people would find major changes to routine procedures that they conduct on a daily basis to be somewhat annoying. To be completely honest, I'd initially be a little bit annoyed like most people. But then I just remind myself that these decisions are made in what upper management believes to be best for the company. And since I'm a team player, and I recognize that the company's best interests are also my own best interests, I just look for ways to learn the new procedures as quickly as I can. The change is going to happen anyway, so I may as well make the transition as smooth as possible.
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User Submitted Interview Answers
1.
Previously, I lost 50% of my team. We were short staffed, until we were able to hire new team members. I picked up additional tasks and ensured all work was completed.
2.
When a major renovation was carried out in one of my properties. I had to personally supervise.
3.
Fine, I picked it up and moved forward keeping goals in mind.
4.
I was relocated from one office/building to another. I adopted by making friends at my station within a short time.
5.
Applied myself by working extra hours and taking on additional responsibilities.
Question 19 of 43
Describe the work environment or culture and its management style in which you have experienced the most success.
Professional answer
I'm most successful in an environment where I'm trusted to lead the team and where I'm judged by the results that I produce. When upper management starts to direct middle management in the way that the team should be run, the company runs the risk of alienating the team members on the ground floor. A good manager knows his people well and how to handle them to get them to perform at high levels because he sees them on a daily basis and is the most well-informed. He is the one who's best-equipped to make decisions about how to achieve the results that upper management wants. And that's all I ask for: to be trusted to deliver strong performance for my superiors.
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User Submitted Interview Answers
1.
Teaching the proper skills and trusting that they will make the correct decisions.
2.
Where I am left to get my work done. Not overloaded. Not chaotic.
3.
Very friendly environment with room for growth and sharing ideas.
4.
Independent autonomy with management direction. I able to accomplish more, and at times more than expected when I am left to my own devices - rather than having to constantly check in with a supervisor.
5.
I have experienced the most success with a positive and upbeat culture and clear standards.
Question 20 of 43
What do you know about our organization?
User Submitted Interview Answers
1.
One of the top leading estated development coy and construction.
2.
They originated in the UK and now round one in the us. This is a concierge service for PM
3.
I did some research and know the names of the CEO and top executives and the company culture.
4.
It deals in among other things commercial property management.
5.
That you manage several properties in the LA area, and that you rented this conference room.
Question 21 of 43
What is your definition of empowerment?
User Submitted Interview Answers
1.
Leading a team in such a way that each individual feels they are part of the team and motivate them to succeed further.
2.
Is when you totally equip a person with all that is needed to be successful in whatever he is doing. E. G education.
3.
Feeling good about the work you are doing and compensated for it.
4.
Feeling the freedom, will and desire to accomplish something.
5.
Empowerment is giving people you work with the necessary tools to complete all tasks at hand with competency and in a timely manner. Empowerment enables one to make decisions and improve on their problem solving, service and performance.
Question 22 of 43
What process have you used to screen potential tenants in the past? Go through the process you had with me.
Professional answer
I follow standard industry practice, such as verifying employment, background and credit checks, and references. I take it one step further though. I take the time to really get to know the tenant. What are his or her likes and dislikes, what's her lifestyle like? I need to know what his complaints might be, and whether they'll be a high or low maintenance tenant.
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User Submitted Interview Answers
1.
Background security checks with previous landlord, employment status, referrals.
2.
We utilize real page for application screening and I ensure all fair housing laws are being abided by.
3.
Interview, application, credit check, doc sign.
4.
1. Do a desktop check on their background 2. Interview them directly to gather more information 3. Get their identification documents such as passport/ID or certificate of incorporation 4. Determine their credit worth in terms of rent payment (based on their previous places). 5. Understand the nature of their business and their clients 6. Get their certificate of good conduct and other compliance certificates. 7. Get proof that they can pay rent without fail.
5.
Instinct plays heavily on the process. Thereafter I rely on visual cues as well asking unorthodox questions that reveal a deeper understanding of the individual.
Question 23 of 43
Tell me about a time when you influenced the outcome of a project by taking a leadership role.
User Submitted Interview Answers
1.
A resident caught his apartment on fire and it occurred on the weekend when my manager was out. I reached out to necessary restoration vendors, reviewed policies, communicated with all parties including residents and insurance companies. Informed property manager.
2.
Building a property at the waterfront which I spearheaded te supervisory role.
3.
Gym completing took place because I picked it up and got it done.
4.
I participated in design of a fit out plan for a new office. My input in regards to safety, ventilation and space optimization were incorporated by the architect and implemented.
5.
There are too many to note.
Question 24 of 43
If I were to interview the people who have reported to you in the past, how would they describe your management style?
Professional answer
My direct reports would tell you that I'm a very positive and encouraging leader who knows how to keep them motivated. I insist on building good relationships with the people who I'm responsible for. I do that by showing them respect and acknowledging and rewarding the good work that they do. On the same token, if they're not performing to standards, I make sure that they know what the standards are and I help them improve to meet those standards.
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1.
I believe they would describe my style as patient and empowering.
2.
I operate an open door policy and leadership by example.
3.
They all would like me. I am easy going. I have learned with experience I need to slow down and give clear direction and make sure they repeat it back to me. I check in regularly, but try to give them space to have ownership over their own projects.
4.
I hope that they would say: fair, but assertive when necessary. That I am about course correction, and education rather than condemnation.
5.
Team motivator , team developer,
Question 25 of 43
Tell us about an innovative idea/change that you implemented. Was it or was it not successful?
User Submitted Interview Answers
1.
Our entire company went paperless, but we have the ability to receive paper payments. We currently maintain 100% paperless payments.
2.
Intorduction of pos and financial instruments.
3.
Client wanted to leave. I took the initiative to bench mark other companies based on their concerns. they stayed after I put together the meeting.
4.
Implementing of Supply of water from borehole.Successful.
5.
Employing caretakers to replace day security guards to minimize costs.
Question 26 of 43
Describe a time when you had to balance quality management with a challenged project schedule.
User Submitted Interview Answers
1.
I worked overtime on my dime. My reputation, my employer reputation and satisfaction for client are improtant.
2.
Priotise the work and identify the ones that needed to be done simultaneously.
3.
I had contract renewal meeting with my property caretakers and at the same time I had to supervise a project miles away.
4.
Acclimating to a new element on my work load, it took a moment to integrate the change, but through the processes I learned how to operate more efficiently.
5.
While performing granite repair in occupied apartments which was a lengthy process and we had an allotted amount of time to work in the apartment home. Attention to detail was key in this project to ensure everything was completed properly and residents were complying.
Question 27 of 43
Describe a time when you implemented a new idea without being asked or pursued a new opportunity that could improve the building.
Professional answer
One day, when I was talking with a rental agency, they mentioned that they were seeing an increase in out-of-town inquiries. So I organized an event to bring these prospective tenants together. I observed them very closely and identified what they had in common and who got along with each other. I also found out what they liked and disliked about the building. Essentially, I conducted a very cost-effective focus group and found out what kind of demographic our building appeals to the most. I used that experience to inform our marketing efforts going forward, and that helped reduce our vacancy rates and improved the quality of our tenants.
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User Submitted Interview Answers
1.
With our building style, our community smoke detectors can go off and alert the entire community to evacuate as a fire safety precaution if any smoke is detected. I implemented clear communication of how the smoke detectors work with all new residents to educate them on how the alarms work. To diffuse upset residents in the future and lessen the amount of alarms being set off.
2.
I avoid single handedly implementing a new idea without the manegement approval. Will rather suggest to the management and only go ahead when approved.
3.
Halloween party and decor for tenants.
4.
Conducting building inspections to identify areas that require repairs.
5.
I instituted recycling. Whilst I didn't ask, the system was met with respect and gratitude.
Question 28 of 43
How do you perform when others need your guidance in a building crisis?
User Submitted Interview Answers
1.
Respectful, understanding and firm.
2.
Fine... Calm. I make sure I find those who know more than me and everyone is notifiied.
3.
I quickly identify the problem and its root cause, then call the relevant technician to attend to it as I organize the necessary payment options.
4.
I function very well under pressure and stress. When others are in distress it is always my effort to be a point of calmness and security.
5.
I can focus and multi task whilst under pressure. Such as investigating an activated fire alarm and assessing whether all persons need to be evacuated from the building. If so prior knowledge of procedures is always a sure-fire way of keeping a calm demeanour in the midst of a crisis.
Question 29 of 43
Tell me about a time when you had to deal with conflict on the job.
User Submitted Interview Answers
1.
I have dealt with miscommunication between the leasing team and maintenance team. I communicated standards to each team and held a team meeting.
2.
If I have a conflict I resolve it. If I cannot I take it to my supervisor.
3.
Two of my property caretakers had quarreled over a debt between them.
4.
Tenant to tenant conflict. I problem solved with fairness and kindness to all parties and resolution was achieved.
5.
Tell me about a time where you had to deal with conflict on the job.
Question 30 of 43
What is the largest building, space, that you have managed?
User Submitted Interview Answers
1.
I have worked at a community with 498 apartment homes.
2.
Single complex was a 15,000 SF commercial office complex.
Question 31 of 43
Describe a situation when you were able to have a positive influence on the actions of others.
User Submitted Interview Answers
1.
I am able to put people at ease and make people smile, by my positive and upbeat attitude.
2.
A few months ago my previous employer started working with a charity called student minds, to launch partnership we voted to run a 100hrs challenge, where we had to raise $100+ during the campaign one of my tenants came to thank me for introducing the charity in to the community as he finally found someone who could help.
3.
I motivated my caretakers to join a sacco and start saving.
Question 32 of 43
Tell me about a time when you were particularly effective on prioritizing tasks and completing a project on schedule.
User Submitted Interview Answers
1.
Every time I coordinate a project this is the goal.
2.
I list all the tasks that I need to complete, and priortize the most essential tasks that I needed in order to complete a project on schedule.
3.
At times, I work in the office by myself, so prioritizing tasks and completing projects is something I do regularly. If I have a project that needs to be done. I make it a priority to complete, because my day can change at any moment. Some days I have to complete Month End and run the property. I will respond to emails or other tasks while reports are being processed and complete all necessary tasks of Month End in between.
4.
The first thing I did was to write down all the tasks that I needed to complete, then I prioritized them according to relevance to the project on schedule.
Question 33 of 43
Have you ever discontinued service with a vendor or contractor? How did it go?
User Submitted Interview Answers
1.
Yes. It went fine. I never let them go unless there was a reason. However, I always made sure I had a contingency plan.
2.
Yes. The vendor threatened to launch a litigation but we amicable resolved it out of court to the satisfaction of both parties.
3.
Yes. It went fine. Through use of diplomacy and tact the relationship ended peacefully.
4.
Yes, just explain that their services were no longer needed.
5.
Most of the vendors or contractors we use have a 30 day notice to stop service. I make sure I put it in writing and then folow up with a phone call.
Question 34 of 43
How long would it take you to make a meaningful contribution to our property?
Professional answer
I typically learn a new job within a month. In the second month, I start learning the working and communication styles of my team members and my superiors. In the third month, I'm able to interpret all of that to understand the needs of the organization and the style in which they prefer it to be met. Then, within the next three months, I start making significant improvements. In my last job, I earned a 15% raise within the first three months and I made my superiors proud by the sixth month.
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User Submitted Interview Answers
1.
Given the right training and resources a month or two.
2.
That is hard to say. Immediate meaningful contribution would be the fact that the site supervisors and admin staff have someone with my knowledge to come to with their problems. In the long run working with admin to set up a stable operational plan to manage the sites would be a goal.
3.
I would say within a day or so. But this is depends on what you define as meaningful.
4.
Imediately. I prefer to jump in and help and learn.
5.
I believe within the first thirty days I will make a difference and will only continue to grow my contribution from there. I will expect to see a more noticeable difference within six to twelve months.
Question 35 of 43
Why are you leaving your current/last job?
User Submitted Interview Answers
1.
My property is for sale and I am looking to further my career.
2.
I feel a need to start focussing more on career goals rather than just working day to day.
3.
I require employment that has stability and security.
4.
My original goal was to change careers into property management when I moved back here last summer. After realizing that it was going to take more time to achieve that goal, I took my current job to satisfy income needs. As soon as I am able to land a career in my desired industry, I will persue it.
Question 36 of 43
What job duties would you like to avoid if at all possible?
User Submitted Interview Answers
1.
I enjoy the multiple hats property managers are able to wear. I enjoy performing all tasks. However, reprimanding employees may be necessary, but it is my least favorite task. I enjoy when people, do what they're supposed to do.
2.
Having to explain yourself when something has gone wrong. It is both embarrassing and unprofessional.
3.
Cleaning low income residential.
4.
Those should only be tended to by a licensed professional.
5.
Honestly there is none, because starting at an entry level position I liked to see how everything was done.
Question 37 of 43
What do you do when priorities change quickly? Give one example of when this happened.
User Submitted Interview Answers
1.
I have experienced emergencies happen onsite. Which require immediate attention. At times, projects need to be stopped. I experienced a resident that drove into an apartment home. Everything I was doing at that moment, needed to be stopped and I had to deal with the driver and residents.
2.
I quickly pick up the new priority and run. I explain if needed that I have to shift gears. Example: Taking care of a client move when all of a sudden there is a water leak. Water comes first. Most people understand this.
3.
I adapt. Example is when I had to do sales job when we didn't have a sales person.
4.
I make it work. It happens every day.
Question 38 of 43
How do you reward employees?
User Submitted Interview Answers
1.
Depending on the circumstances there are many different ways to approach rewarding an employee. Some methods I utilize is positive reinforcement and continued training.
2.
I like to create some routine to keep myself efficient. I start my day early, listen to the developments of the day on my drive to work.
3.
Reward them through pay is the easy option but not always afford in which occational flexie hrs without compromising on productivity.
4.
Treats - lunch, praise, I let my supervisor know.
5.
Recognizing their efforts before others and giving them bonuses.
Question 39 of 43
What experience do you have handling tenants?
Professional answer
I've worked with many commercial tenants. They can be a very demanding crowd, but that's fully expected and I can sympathize with them. After all, they're trying to focus on making enough revenue so that they can pay the rent, which is of course used to pay me and the team that keeps that building running smoothly. I've also worked with residential tenants before, in large apartment complexes with 30-60 units. I'm equally comfortable with both kinds of tenants.
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User Submitted Interview Answers
1.
I have over ten years of customer service experience, which is a strength of mine. I have been experiencing residents for the last five years. I can honestly say that it has been enjoyable, due the challenges residents create in handling situations professionally and being able to satisfy them as well. I am an expert at dealing with residents in positive and negative situations.
2.
My experience includes interviewing and finding qualified canidates to sublet my apartment before I moved and with adding qaulified tentants to my lease to fill a house I was renting and in one case, removing a tenant from the lease to be filled by a more qaulified applicant.
3.
A lot. I have handled tenants for the last three years.
4.
What experience do I NOT have handling tenants.
5.
I have previously rented rooms in my own home which entailed collecting monthly rent and negotiating agreements.
Question 40 of 43
What is the salary that you expect?
Professional answer
I have faith that your company will extend an offer that's an accurate reflection of how much value I bring to your organization.
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User Submitted Interview Answers
1.
I have done some research of similar position, an the range between $37k to $50k all depending on location. Is this the range you have budgeted?
2.
Based on the industry remuneration standards.
3.
I expect a salary range between 60 and 70 thousand dollars.
Question 41 of 43
What is your definition of Quality Assurance (QA), and who should be responsible for QA?
User Submitted Interview Answers
1.
My definition QA relating to property managment, is ensuring customer satisfaction from their intial contact all the way through to signing the lease and to the end of lease with us.
2.
Quality assurance is the ability to maintain exceptional level of quality and everyone is accountable for quality assurance.
3.
Quality assurance is the highest standard of service. Everyone is responsible for that.
4.
Ensuring that goods and services offered meet the set standards. QA should be done by any person who is in charge of a task.
5.
On-Site, the resident manager is the immediate party responsible for ensuring that quality of life is maintained and enhanced.
Question 42 of 43
Why do you want to become property manager of this building?
Professional answer
I want to manage this building for two reasons—the people and the location. I've heard that the people who live here are very community-oriented, and I want to do everything I can to encourage that. The location is also great because it's convenient for me to get to, and also part of a growing neighborhood. It's always exciting to be a part of that growth.
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User Submitted Interview Answers
1.
I am here to work. The building speaks for itself. It is professional and requires someone with a professional approach... That is me.
2.
To offer my skills and experience.
3.
I love the area, I want to grow my experience, I want to put what I have learned to go use to increase quality of life for the tenants and the building.
4.
To better myself and to help this company succeed. I also love working with people and this position is exactly what suits me.
5.
I have always enjoyed the social interaction with guests in a hotel environment and I do excel in being an organized, systematic, patient, motivated, confident and a hard worker. I also possess excellent written and oral communication skills, strong leadership skills, analytical and problem solving skills, good customer service skills and multi-tasking skills. I work well under pressure,
Question 43 of 43
What sort of marketing objectives did your past property employ? Which marketing initiaves did you create and start? Were they successful?
Professional answer
Before I was on board at my last property, they just ran print ads in the local college newspapers. That meant that they mostly got tenants who were in their second year or more. When I got there, I started a Facebook page and attracted freshmen whose families were less cost-conscious. I encouraged the tenants to share Yelp reviews through the Facebook page and helped organize a community for those tenants. They loved it. Very quickly, word got around that our company's properties were the best for people moving in from out-of-state, and we started seeing tenants who were not only willing to pay more rent, but also willing to give us free advertising by organically being brand ambassadors for us.
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User Submitted Interview Answers
1.
I worked shortly as a marketing representative for the Fairfield. I was able to perform outreach marketing and was proven successful in social media marketing. Also, Yelp is highly utilized in our market, so I pushed for our residents and prospects to submit their reviews.
2.
Digital marketing, Facebook, LinkedIn, to date website.
3.
1. Direct emails, 2. Referrals, 3. Advertising on various marketing platforms.
4.
Marketing that is least expensive. I came up with marketing strategies tha would save money and generatepotential income such as including appliance rentalfees in the rent. We increase NOI and satisfied residents.
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View our top property manager interview questions, as voted on by our users! Good luck on your upcoming interview. Created on February 20th, 2016

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