Two project team members are not seeing eye to eye on a decision point. How will you handle the conflict to keep the project on track?
As a project manager, you are expected to keep the team on track. As with any activity that involves teamwork, differing opinions could get in the way. When positioning your answer, clearly express that you can mediate when conflict arises before it can impact the project's success. Cite an example of a time when you had to mediate between team members. Include ways in which you were able to respond calmly and objectively.
"As a project manager at XYZ, I managed the development of a client's new website. The creative director and web developer had a disagreement about the website menu design. I met with them separately to understand their points of view. In the end, was able to find a middle ground between aesthetics and function. I did this by tying everything back to the target metrics we set with the client at the beginning of the build."
