Learning Director Mock Interview

Excel in your Learning Director interview with 35 questions covering curriculum strategy, L&D leadership, and organizational impact.

Question 1 of 35

Talk about a time when you had to mediate between training leaders. How did you handle the conflict and what was the outcome?

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M Cheryl Harkins

Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.

As with any director-level role, Learning Directors are required to possess a high level of conflict resolution and mediation skills. There is an added difficulty in mediating between managers. Cite an example of a time you had to settle a disagreement between subordinates. A successful response will demonstrate how you can investigate the root cause of the issue and how well and how fairly you solved the problem with your subordinates.

M Cheryl Harkins

Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.

"During my time at 123 Incorporated, I was managing two training supervisors. One managed trainers who facilitated classes in customer service skills such as effective communication, active listening, and other soft skills. The other managed hard skills trainers who facilitated sessions in computer navigation, data processing, and the like. Let's refer to the soft skills supervisor as Supervisor A and the hard skills supervisor as Supervisor B.

One day, Supervisor B came to me to complain that she felt she shouldn't be the one developing the plan for a course on email etiquette. Because email writing is a communication skill, she thought it should be assigned to Supervisor A. I asked her why she took on the task to begin with. She mentioned that she was intimidated by Supervisor A. I asked what the other supervisor had done to make her feel that way, and she answered that there were a couple of incidents during which Supervisor A was complaining out loud to the entire team about his bandwidth. Supervisor A was feeling overwhelmed with his tasks and was vocal about not taking on more work. At that point, Supervisor B had only been in the company for two months. My first step was to speak with Supervisor A separately about his current workload. He mentioned that he had been having difficulty managing his time but was not aware that Supervisor B had taken on the email etiquette course. He also mentioned that one of his trainers was experienced in the subject and would be happy to work with Supervisor B. Next, I had all three subordinates in a meeting to plan our way forward. We were able to delegate tasks reasonably in which Supervisor B would oversee the training plan from the trainer, and Supervisor A would work with Supervisor B on feedback."

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35Learning Director Interview Questions & Answers

Behavioral

1.Talk about a time when you had to mediate between training leaders. How did you handle the conflict and what was the outcome?

Competency

2.What learning program that you developed are you most proud of? Talk about what makes it impactful for you.

Leadership

3.Have you ever managed training managers? Walk me through your management style and why it works for you.

Leadership

4.It's your first day as the Learning Director at a new company. What would your day look like?

Strategy

5.Why is it necessary to conduct a training needs analysis? Provide reasons and examples.

Strategy

6.How do you decide what instructional design methodology to follow? Talk about your process.

Competency

7.What is your preferred Learning Management System? Talk about its pros and cons.

Competency

8.What experience or credentials set you apart as a Learning Director?

Leadership

9.What is your experience in working cross-functionally with other departments? Talk about how you collaborated with other leaders.

Behavioral

10.You have the opportunity to pick a training program and revise it. What would you pick and how would you improve it?

Leadership

11.When hiring new trainers or training specialists, what competencies and qualities do you look for?

Leadership

12.How would your subordinates describe you?

Leadership

13.Talk about your favorite manager. What qualities did they have that stood out to you the most?

Strategy

14.Describe a time when you had to sell an idea or change someone's mind.

Strategy

15.You're tasked to create a new training program by the executive leadership team. What pieces of information would you ask for first?

Strategy

16.Why do training programs fail? Walk me through a few different reasons.

Competency

17.Provide examples of problems in the workplace that training would not be able to solve. Talk about the different reasons behind your examples.

Competency

18.Describe your experience in human resource management or managing the employee lifecycle. Specifically, talk about your involvement with recruitment, compensation and benefits, employee relations, or employee engagement.

Training And Development Manager

19.How do you adapt when you need to make last-minute changes to a training program?

Behavioral

20.What challenges do you anticipate in this Learning Director role? How will you meet those challenges?

Behavioral

21.How do you manage stress in the workplace?

Competency

22.How do you track and monitor the effectiveness of training sessions?

Behavioral