35 Department Manager Interview Questions & Answers
Table of Contents
- 1. Accomplishment Questions
- 2. Ask The Interviewer Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Competency Questions
- 7. Customer Service Questions
- 8. Direct Questions
- 9. Discovery Questions
- 10. Diversity Questions
- 11. Education Questions
- 12. Experience Questions
- 13. Leadership Questions
- 14. Management Questions
- 15. Performance Based Questions
- 16. Problem Solving Questions
- 17. Scenario Based Questions
- 18. Stress Questions
- 19. Trust Questions
Accomplishment
1. How will you improve your department?
How to Answer
The interviewer wants to know, if hired, how you will help your department become better. Talk to the interviewer about your strategy for improving departments or organizations, and don't be afraid to ask what areas need improvement. Share any experience or success stories you may have that demonstrate your ability to improve the department. If you are unsure how you can improve a department, think about the following areas that could use help:
-Customer service
-Training
-Sales
-Marketing
-Organization
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"Once I'm hired for this role, one of my priorities will be finding out what areas need improvement and focusing my efforts there. If customer service needs improvement, I'll ensure employees get the training they need to offer top-notch customer service. If sales are down, I plan to find out what is negatively impacting our sales and boost sales as quickly as possible. Can you tell me the areas that need improvement in this department?"
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I earned a marketing degree in college, so I plan to use the marketing strategies I learned to increase sales and improve the customer's experience."
Written by Ronda Barnes on October 25th, 2021
Ask The Interviewer
2. Do you have any questions for me?
How to Answer
Before your interview, make sure you review the job description and conduct research on the company. Use this opportunity to get additional insight or clarification for anything you have questions about. Asking intelligent questions demonstrates to the interviewer your level of interest in the company and the position, so be sure to ask at least one question.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"Absolutely! What are you looking for in your ideal candidate?"
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"Yes, I do. How long has this role been vacant? Also, what type of training does your company offer?"
Written by Ronda Barnes on October 25th, 2021
Career Goals
3. What is one area that you would love to learn more about personally or professionally?
How to Answer
Throughout your career or during college, you have probably discovered other areas that you would love to learn about as well. Share your thoughts in full detail; your response to this question could allow the interviewer to align your desires with opportunities within the company. If you are unsure what other areas you might want to learn about, you can also mention soft skills such as:
-Leadership skills
-Communication
-Conflict resolution
-Planning
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"While finishing up my business degree, I've grown an interest in marketing. Companies rely on marketing efforts to create their brand recognition, gain customers, and get the word out about their products and services. I would love to learn more about this and apply these skills in my role as the Department Manager."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I would love to learn more about building leadership skills. I hope to one day serve as a leader in an organization, so it's important to start developing those skills now."
Written by Ronda Barnes on October 25th, 2021
Career Goals
4. Where do you see yourself five years from now?
How to Answer
The interviewer wants to know what your plans are and whether or not you have set any. Tell the interviewer about your career goals in the next five years or so. Ensure to link your career goals to the company you are applying for to show the interviewer that you can be a long-term asset and that you are looking for stability. If you haven't set any, consider plans such as a promotion to an executive-level management position within the company, being more educated as a department manager, transitioning into other departments, or being a high performer in the role you are interviewing for.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization, such as a director-level position. My career interests align very nicely with your company's goals which helps me see a great long-term fit here."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"In five years from now, I would like to have grown within the same company I started with, having acquired skills enabling me to establish myself as an expert in my field. I would love to be responsible for more managerial duties and ultimately lead a team of professionals."
Written by Ronda Barnes on October 25th, 2021
Career Goals
5. Why do you want to be a Department Manager?
How to Answer
The interviewer wants to know what led or motivated you to become a Department Manager. Briefly discuss your reason with the interviewer. Perhaps it is the next level in your retail career, have a related degree, or your first management role. Share the details of your career pursuit and what you hope to accomplish by becoming a Department Manager.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I've worked in retail for many years as a sales associate, customer service rep, and also as a shift supervisor. The Department Manager position would allow me to get to the next level in my retail career and provide more experience as a manager."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I graduated from college with a business degree. Upon graduating, I decided to pursue a management position in a career field that provides products to consumers and allows me to use the business management skills I developed in college. The Department Manager role is ideal for me."
Written by Ronda Barnes on October 25th, 2021
Communication
6. How would you describe your communication skills?
How to Answer
Both written and verbal communication are necessary skills to perform the duties of a Department Manager. The interviewer wants to know how well you communicate in written and verbal form, whether it means emails, reports, or talking to customers and employees.
Share your skill and confidence level in communication and support your answer with a brief example or story if you have one. Also, if you have taken any courses in communication and writing, feel free to mention these to the interviewer.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I would describe my communication skills as very strong and would rate myself as a 9/10. I pride myself on communicating and listening effectively and have taken university courses related to communication, writing, and business administration."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"My verbal communication skills are good, but my written communication skills are powerful. I often utilize written communications as a follow-up to verbal communications. They provide a great resource for associates to go back to and reference, plus they might answer any questions that come up along the way."
Written by Ronda Barnes on October 25th, 2021
Compatibility
7. Why should we hire you?
How to Answer
This question is often a challenge for individuals to respond to when they are unsure or can't articulate how they can benefit the company. If you can't think of ways that you are unique, ask a few friends or family members what sets you apart from other people. Their observations may help you understand how you are perceived. It is also a good idea to think about the highlights of previous job performance reviews. If a supervisor praised you on a particular area that you do well or received recognition for making a significant impact on a project, feel free to mention this in your response if it relates to the job you are interviewing for.
Perhaps you already know what sets you apart! Your answer could include any industry accolades, exceptional achievements, additional industry-related training, a second language, or your involvement in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"You should hire me because I am unlike anyone else you have interviewed before. When I started at my current company, I was the youngest sales associate they had ever hired. That didn't stop me from becoming a shift supervisor within six months. I will bring the same dedication and commitment to your organization as I take my job very seriously and want to perform well."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I am dedicated to my craft and engaged in this industry to the point where I commit myself to take at least one management or business-related workshop every business quarter. You won't be disappointed when you hire me."
Written by Ronda Barnes on October 25th, 2021
Compatibility
8. What is your availability for this position?
How to Answer
Working as a Department Manager in retail or any industry may require some flexibility in your schedule. The interviewer wants to know the days and hours you are available to work. Be honest in your response, and don't be afraid to share the days or times where you can't be flexible as you don't want to commit to a schedule that will pose conflicts. For example, you may not be able to work early mornings if you have children and need to take them to school or if you have an evening class that doesn't allow you to be available certain nights of the week. Assure the interviewer that you are reliable and can be depended on for your agreed-upon schedule.
Feel free to ask the interviewer what the schedule will be for this role.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I am available to work any day or time of the week as my schedule is very flexible. Would you mind sharing the intended hours for this position?"
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I have two children, so I'm available to work Monday through Friday from 9 AM to 6 PM. However, for the occasions where I need to work late, that won't be an issue. I can also work any time on Saturdays."
Written by Ronda Barnes on October 25th, 2021
Compatibility
9. What do you know about our company culture?
How to Answer
A company's culture demonstrates what they value, how they make decisions, treat others, and their overall goals. The interviewer wants to know if you've done your due diligence in learning more about the company and whether you will be a good fit for the organization. Understanding this is important to the interviewer and for you, too, as a company's culture can help you determine if it is a place you can see yourself working for years to come.
Before your interview, read about the company's culture on their website, social media, by reading reviews from employees and customers, and community news. Share what you learned and assure the interviewer that you have put thought, research, and consideration into how the company culture is aligned with what you are seeking. You can also use this time to ask the interviewer to share more about the company's culture.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"After reviewing your website, I understand that your organization is people-centered. From your employees to your customers, there appears to be a great effort in offering the best experience, which has led to loyalty and a reputation for great service. This stood out to me because I also believe in putting people first and would love to work for an organization that is aligned with my personal values."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I was impressed by the great reviews I read left by the past and current employees. This tells me that your culture is one where employees are happy and motivated to succeed."
Written by Ronda Barnes on October 25th, 2021
Compatibility
10. What are some of your weaknesses?
How to Answer
The interviewer wants to know the area you are weak or more challenged in regarding the Department Manager role. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. However, pick weaknesses that are not core skills for this position. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest and greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Identify your weakness and the action taken for improvement. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I believe I could improve on some technical skills including Excel and PowerPoint. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level to help me develop reports better. I have enrolled myself in an evening/weekend workshop for the next six weeks. I'm looking forward to seeing how stellar my skills are after that course and how I will be able to apply my skills on the job!"
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"Everyone has weaknesses. I tend to be too nice sometimes. When vendors are not fulfilling their requirements, I believe there must be a logical and understandable reason. To get better in this area, I have to remind myself that we are paying for a service, and they must meet our expectations."
Written by Ronda Barnes on October 25th, 2021
Compatibility
11. What's your ideal company to work for?
How to Answer
When it comes to finding your ideal job, the job alone isn't the only important factor. Perhaps you want a company that takes good care of its employees. Or, you want a company that gives back to the communities they serve. Many factors can make a company ideal for you. Before your interview, think about these factors and take some time to research the company you are interviewing with to ensure it is a good fit for you.
Share your thoughts with the interviewer and highlight the ideal factors about this organization aligned with what you want.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"Working for a company that gives back to the community has always been important to me. After looking at your website, I learned that your employees have done everything from giving food to the homeless to awareness events about various health topics. I would be proud to work for your company and participate in these types of activities with you all."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"My ideal company cares about their employees. Whether they offer flexible schedules, morale-boosting activities, training, and benefits packages are the things I want to know before applying for a position. I was very excited to see that based on your company's reviews, employees are happy working for your company and deem it a good place to work."
Written by Ronda Barnes on October 25th, 2021
Compatibility
12. How reliable of a worker are you?
How to Answer
This question is very straightforward; the interviewer wants to know if they can depend on you. Assure the interviewer that they can rely on you to show up for work on time and handle your duties without issue.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I take my job very seriously. If you hire me for this role, rest assured that I will work hard to get the job done. I understand that for the company to meet its goals and be successful, we must all do our part, and I am committed to doing mine."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"My coworkers and previous supervisors have always said that I am very reliable because unless there is an emergency, I always show up for work. Also, whenever someone needs help, I am always willing to assist."
Written by Ronda Barnes on October 25th, 2021
Competency
13. What do you know about the products or services in this department?
How to Answer
The interviewer wants to know how familiar you are with the products and services you will be responsible for as the Department Manager. Before your interview, research the products and services offered. You can do this by physically visiting the store, searching the company's website, and reading reviews from customers and clients. You can also take it a step further and identify products or services they are well known for or will soon add to the department. Overall, you want to demonstrate your knowledge and effort in learning about the department.
You can also ask the interviewer for more information about the products and services.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"After reviewing your website and customer reviews, I learned that you offer products such as XXXX. Based on the reviews, customers seem to love your XXXX. Is this considered a best seller for the department?"
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"As a regular customer, I know that you offer a wide variety of services such as XXXX and XXXX. Can you tell me more about the products and services offered in this department?"
Written by Ronda Barnes on October 25th, 2021
Competency
14. What do you know about our department store?
How to Answer
Before your interview, take some time to learn about the department store. You can do this by visiting the store, checking out the company's website, and reading reviews online. Ultimately, you want to show the interviewer that you've taken some time to become familiar with the types of products, customer base, marketing tools, pricing, and anything else that helps you better understand the ins and outs of the department store.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I've shopped in this department store for clothes, so I'm very familiar with the clothing sections. However, after doing some additional research, I learned that you also offer products for the home, such as appliances and electronics. Your store is one of the top choices by consumers when it comes to buying new appliances."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I've visited your store a few times and noticed that you offer a wide range of products. I also noticed that your sales and promotions are not only easy to see in the store but also ads and via email lists for consumers who subscribe to your mailing list."
Written by Ronda Barnes on October 25th, 2021
Customer Service
15. Describe a situation in the past that involved you having to go to extraordinary measures to help a customer.
How to Answer
As a Department Manager, customer service is one of the most important responsibilities you and your team have. Demonstrate to the interviewer that you have the skills to provide excellent customer service by sharing a previous story or experience. In your response, be sure to explain the details and impact of your extraordinary measures.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"In my current position at XYZ store, I had a customer come in that had an urgent need for a refrigerator. Their current one died, and to avoid being without a refrigerator and potentially throwing out food, they were looking for it to be replaced right away. I checked inventory to see what we had available in store and helped the customer select one that fit their needs and budget. Most of our appliances have to be scheduled days in advance for delivery. Still, I took the extra step of directly contacting the delivery manager to see if we could add the customer to the schedule. Thankfully we were able to, and the customer was pleased with the level of care that I showed in helping resolve their issue. I also sent a follow-up to thank the customer for their purchase and to let them know they could contact me directly if the purchase did not meet their expectations."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I don't have a specific example, but I believe extraordinary service starts the moment a customer walks into the store. I always greet customers with a smile, be attentive, and be ready to hear how I can assist with their needs. When we don't have what they need, I look for comparable alternatives to offer instead."
Written by Ronda Barnes on October 25th, 2021
Customer Service
16. How are your customer service skills?
How to Answer
As a Department Manager, customer service is one of your greatest responsibilities, as most of your duties are geared towards offering the highest level of customer service possible. From making sure the department is stocked with products to driving sales, having excellent customer service skills will help you meet the department's goals. Share your customer service skills with the interviewer. In your response, assure them that you have the skills and understand the importance of good customer service in a department store.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"My customer service skills are the reason I applied for this position. I love helping customers find what they need, and I understand that good customer service translates into increased sales. You won't be disappointed with my customer service skills or my team as I plan to make customer service training a priority once I'm hired."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I'd rate my customer service skills as an 8. I understand that customers are what keeps the business thriving, and I will be committed to improving my skills immediately so I can increase sales and enhance the customer's experience in the department."
Written by Ronda Barnes on October 25th, 2021
Direct
17. Why are you considering leaving your current company?
How to Answer
The interviewer wants to know that you are not leaving your job for reasons not to be resolved by joining their organization. Share with the interviewer your long-term career goals and how they relate to the Department Manager position. Perhaps you are looking for growth, or your current company is going through a merger, and you need more stability. Add reasons why your goals cannot be met at your current company.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I have enjoyed my time with my current employer, but I am looking for an opportunity to grow. The Department Manager role offers the complexity and responsibilities I am looking for."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I've enjoyed working for my employer, and as you can see, I've been with the company for X years. However, my company is currently going through a merger, so I am unsure of the stability of my future there."
Written by Ronda Barnes on October 25th, 2021
Discovery
18. Tell me about yourself.
How to Answer
When an interviewer asks an open-ended question like this, it can be challenging to know where to begin...and end! This question haunts many individuals who may accidentally go a little too in-depth into their personal lives. It happens. Keep your reply light, and work relevant. Share how you became interested in this career path and what you enjoy about it. This question is an excellent opportunity to describe yourself by discussing the strengths and qualities you bring that align with the company's needs.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I have been a manager since 2011 after graduating with my degree in business. I enjoy working in retail and providing the highest level of customer service. Outside of work, I enjoy training for triathlons. Getting outside and training helps me release stress and stay focused while at work. I am married with three children, and they motivate me to do my very best in all that I do. I'm excited for the potential to learn and grow with your organization."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I pursued a Bachelor's degree in Business Administration at UCLA, and upon graduation, I worked in retail where I was responsible for sales, customer service, hiring, and supervising employees. During this time, I have gained considerable management experience working for [company name ]. These are some of the reasons I believe I am a perfect fit for your position."
Written by Ronda Barnes on October 25th, 2021
Diversity
19. Do you have experience working with diverse groups of people?
How to Answer
Working with a diverse group of individuals is very beneficial to the organizations that employ a diverse workforce. As a Department Manager, not only will you work in a diverse organization, but you will also work with a diverse customer base. The interviewer wants to know your experience working with diverse groups of people. Share whether or not you are and assure the interviewer that you can handle an environment that offers diversity.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I have worked with diverse groups of people all of my career and also when I attended college. This is the kind of environment I desire to work in."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"Yes, I do. This is the kind of environment I am most comfortable and happy working in."
Written by Ronda Barnes on October 25th, 2021
Education
20. Tell me about your education/training.
How to Answer
The interviewer would like to know about your education and skills. Share any education you've attained. This can be degrees, workshops, courses, or any other training you've completed. Be sure to mention any education or training that has prepared you for this position.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I pursued a Bachelor's degree in Business Administration at (name of school). Taking courses such as finance, business management, and accounting has given me the tools I need to handle the financial responsibilities of the department manager. I also plan to take marketing courses so I can learn how to attract more customers and increase sales."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I don't have a 4-year degree, but as a current retail manager, I've received training on customer service, marketing, sales, and other areas that I know will help me be successful as a department manager for your organization."
Written by Ronda Barnes on October 25th, 2021
Experience
21. Do you have experience coaching others?
How to Answer
As a Department Manager, you will be responsible for coaching others. Share with the interviewer your approach to coaching others.
Your response should include some of the following factors:
-how you motivate others
-leveraging strengths
-improving weaknesses
-identifying talents and skills
-communication
-guidance
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"In my previous role as a Sales Manager, I used a coaching leadership style when leading employees who were interested in pursuing management roles. With proper guidance and constant communication, I helped them identify the areas they were strong in and the areas that needed to be developed more when faced with challenges. They were very receptive to this approach because it is more collaborative and includes their input when making decisions. I also encouraged them along the way."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"Yes, I do. My coaching style depends on my audience and the environment. Some employees might need more motivation to perform well, while others might want more responsibilities to make them feel valuable on the team. Either way, I remain flexible when coaching others."
Written by Ronda Barnes on October 25th, 2021
Experience
22. How do you manage your priorities?
How to Answer
The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about how you manage your projects and daily tasks and how those will help you succeed in your role as a Department Manager.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I manage my time by exercising the idea of 'time-blocking.' This approach means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I manage my priorities by creating a list of things that I need to accomplish. This helps me stay on task and never miss a deadline."
Written by Ronda Barnes on October 25th, 2021
Experience
23. What skills or experience has your previous roles provided that has prepared you for this role?
How to Answer
You have likely gained valuable skills and experience in your career. The interviewer would like to hear about the skills and experience that has equipped you to successfully perform the duties of a Department Manager. Before your interview, make a list of relevant skills or experience you have attained. Make sure you include both hard and soft skills that have best prepared you for this role. During your interview, share a few examples.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"Over the past few years, I've had the opportunity to develop many skills and gain experience as a manager. The skills that have prepared me the best have been multitasking, customer service, and sales."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"While pursuing my bachelor's degree, I worked in sales full-time. During this time, I learned how to balance work and school while gaining skills such as sales, customer service, and vendor management."
Written by Ronda Barnes on October 25th, 2021
Experience
24. What do you think are the best methods to increase sales?
How to Answer
There is a multitude of ways to increase sales in any department. The interviewer wants to know what your best methods are. Share the methods you've used in previous roles that have been successful and provide a detailed example. If you don't have examples, share the methods you think would work best in this particular department and back your answer up with industry-related experience or knowledge. Here are a few examples:
-Offering top-notch customer service
-Using industry or product-specific advertising/marketing
-Addressing or reducing customer complaints
-Providing employees with sales training
-Maintaining a good company reputation
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"In my current role, I've led a team that increased sales by thirty percent in one quarter. This occurred when we diversified our marketing strategy to include social media advertising and email marketing. In my role as the Department Manager, I will not be afraid to try new strategies if the old ones are producing the results we desire."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"From my years of experience, I've learned that increasing sales always comes down to the customer experience. Being helpful, attentive, and willing to address customer issues keeps customers coming back. Customers will also spread the word to friends and family; word of mouth leads to increased sales."
Written by Ronda Barnes on October 25th, 2021
Leadership
25. How do you motivate employees?
How to Answer
As a Department Manager, you'll be supervising a team of employees who have many responsibilities and goals to reach. The interviewer wants to know how you will motivate them to be active and productive team members. Provide your response and share examples of how you've successfully motivated employees during your career. Here are a few examples:
-leveraging strengths
-praising high performance
-identifying talents and skills
-using incentives
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"Employees feel motivated when they are appreciated. I do my best to praise employees for their performance and show them they are valuable not only to the team but the entire company as their efforts contribute to meeting the mission."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I motivate others by pointing out their talents and skills and encouraging them to use them."
Written by Ronda Barnes on October 25th, 2021
Leadership
26. Describe a time when you led a team to a goal and how did you achieve the goal on time.
How to Answer
Setting strategic long-term and short-term goals is expected of a Department Manager. The interviewer wants to hear how you've accomplished this in the past and how you could do it before the deadline. Share your experience and describe your methods for leading the team. If possible, use an example that is aligned with the responsibilities of a Department Manager.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"In my previous position as a Sales Manager, I was tasked with meeting sales goals regularly. Before the holiday season, I conducted customer service refresher training for all associates and offered a free lunch incentive if we were able to exceed the previous year's goals. I also gave rewards to associates who could attain large sales or sales with a large quantity of items. Because all of the employees were excited to win, overall, we were able to exceed the previous year's goals well before the holiday season ended."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"In my spare time, I volunteer for a local organization. I have led events to raise donations for various causes, and I aim to exceed previous goals each time. By reminding the volunteers and community of the positive impact they have in creating change, I can increase not only awareness but also increase the dollars and time given to the organization."
Written by Ronda Barnes on October 25th, 2021
Management
27. What do you like most about being a manager?
How to Answer
Being a department manager comes with a great deal of responsibility and can sometimes be stressful. However, there are many reasons to love being a manager. Share the things you like about being a manager. If you have a 'feel good' story from your management experience, feel free to share it with the interviewer.
If you've never been a manager, share what appeals to you the most about being in a management role. Remember to keep your response positive and focused on the good parts.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"My favorite part of being a manager is training employees. Contributing to their development and helping them see their strengths is so rewarding because it helps them prepare for greater roles in their career. For me, being a good manager means creating a team of highly skilled and motivated employees."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"One of the things I like most about being a manager is the opportunity to make decisions on behalf of the company. Understanding the company's mission and making decisions that move us closer to those goals lets me know that I am making an impact within the company."
Written by Ronda Barnes on October 25th, 2021
Management
28. Describe your management style.
How to Answer
The purpose of this question is to determine if you have a management style that fits the team you'll be leading. Research has shown that employees are happier and more productive when they have a manager whose style matches their needs. Whether the team needs a more collaborative or hands-off manager, share the style that you think would be most effective in this department.
If you are uncertain, think about management styles used by your or previous supervisors and how the employees responded to those methods. You can also consider the following management styles:
-Transformational
-Visionary
-Democratic
-Training
-Laissez-fare
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"My management style adapts based on the team I am supervising. I believe working in a sales environment. It is important to have a style that is more collaborative as we all work together to achieve a common goal. I've found that employees are most receptive and productive with this type of management style."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"My management style is flexible. However, my coworkers and employees that I've supervised would probably say that it is transformational. Encouraging employees to reach their maximum potential is something I feel is very important. When employees feel encouraged and that they have a voice, productivity and morale increases."
Written by Ronda Barnes on October 25th, 2021
Performance Based
29. How do you evaluate the performance of others?
How to Answer
The interviewer wants to know the methods or thought processes you use to evaluate the performance of others. In your response, share how you factor in performance-based
expectations to determine how well an employee performs. In addition to their specific job duties, some areas to mention can include:
-Reliability
-Teamwork
-Knowledge
-Problem-solving skills
-Compliance
-Customer service
-Representing the organization
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I evaluate the performance of others based on their ability to perform their duties successfully and on time with minimal assistance. I also factor in their reliability and team contributions. If an employee has put in the effort to improve their skills and knowledge, this is also important to consider."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I evaluate the performance of others by the effort they put into doing their job. Most tasks can be completed by doing the bare minimum, but it is evident when an employee goes above and beyond to make a good project great. These are the things I consider when evaluating performance."
Written by Ronda Barnes on October 25th, 2021
Problem Solving
30. Have you experienced theft in your department? How did you respond?
How to Answer
When working with cash and products, there is always a risk for theft from employees and customers. The interviewer wants to know how you would respond if you learned that someone was stealing from your department. Demonstrate your ability to think logically and handle issues of this magnitude. Share an example of how you've handled this in previous roles.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"Theft is a serious offense, and I would address it immediately. In my current role, I witnessed a customer leaving the store with items that they had not paid for. I immediately followed the guidelines outlined by my company and called security. Security apprehended the individual, retrieved the stolen items, and handled the situation from there. Being vigilant and aware of the customers in the store can sometimes help prevent theft."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"If I discovered that someone was stealing from the department, I would immediately use the company's policy to ensure I handle it the appropriate way. Can you please share your company's policy for addressing this offense?"
Written by Ronda Barnes on October 25th, 2021
Problem Solving
31. What would you do if a customer asked you about a product or service you are unfamiliar with?
How to Answer
Product knowledge is key when working in a department that offers products or services. Knowing how it can solve a need or issue demonstrates that you are knowledgeable and serious about your company. And, it increases sales! The interviewer wants to know how you would respond if you were unfamiliar with a product or service that a customer is inquiring about. Explain that you would take the time to find an answer, but you aren't afraid to ask questions if you need to. Show the interviewer that you are an independent thinker and can think on your feet!
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"When I don't know the answer to a question, I at least know how to find the answer. I take the extra steps to locate the answer instead of providing a false one."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I'm not afraid of being in a position where I am not the expert or don't know everything. If I don't have an answer, I ask questions and gather information with my resources. In the end, the customer's needs are met, and I gain a little more knowledge about a product or service."
Written by Ronda Barnes on October 25th, 2021
Scenario Based
32. Describe a time when you had to handle conflict in the workplace. How did you handle the situation?
How to Answer
Conflict, whether big or small, is often inevitable in the workplace. The interviewer wants to know if you have conflict management skills to handle situations that may arise. Using a previous experience, share how you handled a conflict in the workplace. Include essential details that demonstrate your ability to defuse a situation and have a positive ending.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"As you may already know, the holiday season is a busy time, and customers are often overloaded with holiday stress. One year, I had two customers almost get into a fight over an item they both went to grab at the same time. I did my best to deescalate the situation by exhibiting patience and understanding of both of their needs. To avoid a fight, I had a sales associate immediately check our inventory to see if we had another item in the same size, and thankfully we did."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I've never had to deescalate a conflict in the workplace. However, if one occurred, I would hear all sides of the story to reveal the issue and determine a method to resolve the issue in a way that is ethical and fair."
Written by Ronda Barnes on October 25th, 2021
Stress
33. Tell me about your ability to work under pressure and handle stressful situations.
How to Answer
The interviewer wants to know if you are someone who can handle stress on the job. Explain how you manage stressful times and your ability to control pressure in the workplace.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"I always remain calm and look for ways to be more efficient. For instance, if there is an unexpected deadline, I will determine what can be done to meet the deadline. I will also delegate a few tasks if necessary. In brief, I am always ready to adjust my approach because stressful situations are bound to occur in a retail environment."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure, for example, around holidays, I focus on the task at hand and not get distracted. Staying focused on the daily goals is very helpful, and I will delegate when necessary to alleviate some stress."
Written by Ronda Barnes on October 25th, 2021
Trust
34. What are your strengths?
How to Answer
The interviewer would like to understand your self-awareness and the strengths you will bring to the company. Before your interview, think about the skills you've honed over the years. Here are a few ways to identify your strengths:
-Think about the things you do well
-Think about the times when you are most productive
-Consider positive feedback from others
-Think about the previous successes
In your response, share the strengths related to this role. Provide an example to strengthen your response.
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"In all of my performance reviews, I have been lauded for my commitment to getting the job done. Once I start something, I like to see it through, whether it's a small project or a big sale."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"My coworkers always commend me on my customer service skills. They mention how attentive and patient I am with customers, even during busy times. I do my best to offer customers a good experience, so they return and to represent the company well."
Written by Ronda Barnes on October 25th, 2021
Trust
35. How would your coworkers describe you?
How to Answer
Your response to this question gives the interviewer an idea of how well you might fit into the organization. It also provides a sense of your self-awareness about how others perceive you. If this is a tough question, ask your current coworkers or supervisor for feedback. Be honest in your response, but give an answer that relates to this role. A few examples might be:
-Reliable
-Trustworthy
-Knowledgeable
-Friendly
-Supportive
Written by Ronda Barnes on October 25th, 2021
1st Answer Example
"My coworkers would describe me as reliable and dedicated. In my current role, I volunteered to help train new employees on our systems and processes, which allowed them to get up to speed quickly and out on the sales floor quickly. I'm also always willing to help out where I can because it helps the department reach goals when we all work together collectively."
Written by Ronda Barnes on October 25th, 2021
2nd Answer Example
"I believe co-workers would describe me as a people person and friendly. I've always enjoyed working with people, so providing good customer service comes easy for me since I enjoy it."
Written by Ronda Barnes on October 25th, 2021