35 Marsh McLennan Interview Questions & Answers
Below is a list of our Marsh McLennan interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Ask The Interviewer Questions
- 2. Behavioral Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Competency Questions
- 7. Customer Service Questions
- 8. Diligence Questions
- 9. Diversity Questions
- 10. Education Questions
- 11. EQ Questions
- 12. Experience Questions
- 13. Job Satisfaction Questions
- 14. Leadership Questions
- 15. Organizational Questions
- 16. Performance Based Questions
- 17. Problem Solving Questions
- 18. Salary Questions
Ask The Interviewer
1. What questions do you have for me?
What You Need to Know
This question will help them not only assess your genuine interest in working for them but also clue them into whether you are the type of person to ask questions when training for a new job. The more questions you ask, the more enhanced your communications skills will seem, and the more likely you are to be self-guided and successful at your job. Don't ask about pay, incentives, or benefits here. This will only indicate that you're only in it for the money and that your goals and values are not at all aligned with theirs. You are interviewing the company as much as they are interviewing you. So when you perform your research on the company, write down more questions with the intent to learn.
Written by Kevin Downey on October 19th, 2022
Answer Example
"I have a few. Let's start with, what does an average day on the job look like once onboarding and orientation are complete?"
Written by Kevin Downey on October 19th, 2022
Behavioral
2. Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?
What You Need to Know
The aim of this question is to reveal whether you are the type of employee who prefers the status quo, or if you are the type of employee who looks forward to opportunities to step outside of your comfort zone. Most organizations prefer to hire candidates who can apply creative thinking when needed, but can also follow protocol and guidelines. Assure the interviewer that you are an individual who can achieve both.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"In the workplace, I naturally lean towards my preference of straightforward rules and expectations. From there, once I am comfortable in my knowledge base, I can start to think outside of the box. So - to answer your question - I would say I bring a healthy balance of both."
2nd Answer Example
"I am most comfortable when my creativity is challenged. I like to think of new ways of working and creating alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."
Written by Ryan Brown on October 19th, 2022
Behavioral
3. If you could have 3 dinner guests, from any point in time, who would they be and what would you serve them for dinner?
What You Need to Know
Fun and thought-provoking interview questions like this may appear light-hearted but are a serious attempt to see your thought process in action as you tackle curious questions you couldn't have prepared for. This question is designed to lower your guard, get you out of interview mode, establish trust while gaining insights into your personality. It's designed to get you to relax so you both can get to know one another. This simultaneously evaluates your fit into the culture of their brand. Be creative when answering this question. Include figures you admire that reflect your values. After you answer the question, ask them how they would answer the same question and use this opportunity to connect with the interviewer, making you a more memorable candidate.
Written by Kevin Downey on October 19th, 2022
Answer Example
"Amelia Earhart, Toni Morrison, and Amal Clooney. I'd serve them Scottish Eggs, pickled herring, a hearty salad, and a nice Amarone. I'd also play Ella Fitzgerald records in the background, with a roaring fire in the fireplace."
Written by Kevin Downey on October 19th, 2022
Behavioral
4. How do you like to spend your free time?
What You Need to Know
Your interviewer is evaluating how well your personality would fit into their culture and teams. Feel free to share the hobbies and interests which make you seem interesting and affable while offering a more casual insight into your personality, interests, and motivators. The less guarded you are about your personal life, the more it shows you'll be able to foster interpersonal work relationships. Finding relatable points of common interest with your interviewer will suggest you'll be effective in finding common interests with your clients, which can go a long way in establishing work/client relationships.
Written by Kevin Downey on October 19th, 2022
Answer Example
"I am something of a foodie, and I love cooking everything from scratch. I rarely go out to eat because I'd rather cook it myself. The only restaurants I'm interested in going to is food I haven't yet learned to cook for myself, so I am then experiencing something new. Beyond that, I love hiking and mountain biking."
Written by Kevin Downey on October 19th, 2022
Behavioral
5. For Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?
What You Need to Know
This question aims to reveal whether you are more of an introvert who prefers more analytical solitary work, or if you are more of an extrovert who prefers more interpersonal interactions. Put self-evaluative thought into your answer, rather than trying to hurry through it. Both answer choices bring value for the hiring company. There is no wrong or right answer. Don't choose one or the other unless that is truly the case, which it rare in most cases. Ideally, you want to convey that you are adaptable, regardless of being an introvert versus an extrovert.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I am more of an analyst type and do prefer to be in the background, making the numbers happen. With that said; I am still a people person and would always put my best face forward in any customer facing situation."
2nd Answer Example
"I am definitely more of a face to face communicator. I love being in the buzz of it all and I thrive in customer facing situations. I am also able to work in the background, when needed."
Career Goals
6. At Marsh McLennan, we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?
What You Need to Know
Assure the interviewer that if they granted you the opportunity, you'd plan to stay long term with Marsh McLennan. How you answer this question could inform them of the level of your ambition and where you aim to take your career.
Every employer aspires to invest their resources in those interested in mutual growth towards like-minded opportunities. Interviewing, hiring, and onboarding is an expensive and time-consuming process striving towards that aim. While they pass on those whom they feel are on the hunt to land a job anywhere, with no genuine interest in mutual growth, a hiring manager has a vested interest to ensure you're aspiring to grow your career with them. One way of assessing your interest is by determining the measure of your career goals and how they align with what they have to offer.
A career minded individual who takes charge of their own development typically has a five-year career plan, and has written out their core values and their mission statement. This practice makes it easier for a professional to identify the right match, understand their motivators, and the type of work environments that enhance their productivity and drive their level of success. This will help them in their job search to find like-minded opportunities that provide a symbiotic match for an employer/employee relationship.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"As you can see on my resume, I have strong tenure with my previous employers. I would love nothing more than to find a long-term home where I can naturally grow. Over the next 5 years I would love to be promoted within Marsh McLennan as I prove my strengths and abilities."
2nd Answer Example
"In 5 years I would like to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."
Communication
7. Tell me about a time you had to use your persuasive skills.
What You Need to Know
This interview question is less about getting others to bow to your will, and more about how you successfully communicate your vision in an effective way that gets others on board. When a person actively listens to a person's pain points, concerns, wants, and needs, they are more successful in establishing trust through empathy and transparency. Using the STAR method (SITUATION/TASK/ACTION/RESULT), think of a situation where you effectively put these skills into play to persuade others to your view.
Written by Kevin Downey on October 19th, 2022
Answer Example
"I was working with a team leader that was spearheading a project. They had several suggestions for a fresh approach to going about executing a workplace policy to expedite some practices. They pitched it, our management liked their suggestion, and assigned the task of implementing these ideas into practice. I had several suggestions based on my analytics that I deemed necessary to help them succeed. But they drew the wrong conclusion about what I was suggesting without hearing me out. I approached them at an inopportune time where they were clearly stressed and carrying too many things at once. So I realized they had to give me an audience, and created a project proposal where I drafted these suggestions in a document, breaking down the pros and cons for my suggestions, thoroughly arguing what I thought were the benefits for these considerations. They shortly later approached me, apologized for not hearing me out, expressing the wish they had, and showed great appreciation for my written communication and its presentation. When it comes to the welfare of the team, you can't give up."
Written by Kevin Downey on October 19th, 2022
Communication
8. When is a good time to withhold information?
What You Need to Know
This is a tricky question that aims to reveal your scope of the big picture, to reveal more about you, your integrity, and your regard for your customer's greater interests. Honesty is more so a study of perception and the semantics of your answer may reveal the level of your self-perception, your hidden intentions, and your integrity, so choose your words carefully. Attest to your integrity, and what your word means to you. Revisit your core values. If you have faced a situation where you found yourself holding back information from your clients to protect their assets or their interests, share that, taking these points into consideration when formulating your answer.
Written by Kevin Downey on October 19th, 2022
Answer Example
"I'd say when the information is incomplete, depending on its gravity. I'm pretty good at anticipating the needs of my clients. So, unless I have the complete picture, and take the course of action I know I should take, I'm not going to bring it up until I have something worthy to present. Otherwise i might incite unnecessary panic where they'll make ill-informed decisions based on half-formed information I might present. I pride myself on my clear communication and transparency, and they they'll ask me questions I should already have the answers to. If I'm going to distract them from the pressing concerns they face, I'm gonna make sure I've lightened the load as much as I can first."
Written by Kevin Downey on October 19th, 2022
Communication
9. Insurance contracts can be detailed and lengthy. How do you help your clients to understand their insurance contract?
What You Need to Know
No matter which insurance company you work for, the client contracts and policies may be difficult to understand for the typical layman. Therefore, this question tests your communication skills, your experience level, and comfort level as a professional in your field. Walk the interviewer through your process when it comes to explaining contracts and policies to your customers. Using a basic example, display your skill with comfort and ease.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I understand that insurance policies and contracts can appear complicated to my clients. I will walk them through each section, before they sign, and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy to understand method."
2nd Answer Example
"Yes, insurance contracts can absolutely be difficult to understand! I do not want to assume that a client is struggling so I will let them go through the contract on their own pace and then encourage questions through all steps in the process."
Communication
10. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
What You Need to Know
On occasion, mistakes will happen and communication breaks down. However, in most cases, this is easily avoided, depending on the skills of the individual. Conveying the big picture, the stakes involved, and consistently following through are integral to functional communication. Yet, the message sent is not always the message received, and although an employee might confirm they understand their instructions they may yet either fall short of the expectations which were inadequately communicated, or may fail to communicate they've completed the task without understanding the stakes involved. Yet the person who is receiving the information is just as responsible, especially if they are a stronger communicator than the one sending the message. Something as simple as paraphrasing or mirroring can easily ensure things go according to plan. Consider these points when formulating your answer.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect and I read it in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention and it seems I was mistaken. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again."
2nd Answer Example
"I had a manager text me one time about a client who was not happy with the results of my work. I was really upset, because I try my best at all times, and felt that the conversation would have been better delivered to me in-person. The next day, I approached the manager and requested that future communication of that nature be conducted in person, versus text message. I did apologize for my initially defensive reaction."
Communication
11. Rate your communication skills from 1-10 with proper examples backing your given rating.
What You Need to Know
When answering questions about your communication skills, try to communicate as clearly and concisely as possible. Avoid any long pauses, stutters, or rambling. Take care not to depend on any tics or speech crutches, such as, "like," "um," "you know," "ah," and "er,". This will present you as a clearer communicator and more of a professional. Discuss the value of non-defensive communication, active listening, mirroring, empathy, and adapting your communication style to those who are less skilled communicators.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
2nd Answer Example
"I will rate myself an 8 because I value communication but, just like most people, I have things to learn. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages and I give ample time for questions before implementing changes."
Compatibility
12. What do you know about the culture at Marsh McLennan?
What You Need to Know
Before you interview with Marsh McLennan, it is very important that you perform your research. This includes combing through the company website, reading up on any media or interviews with their executives, and how they compare with their competition. Going the extra mile in your preparation for your interview will offer insights into your work ethic, which gives them a sneak preview into the type of work ethic they could expect from you as a candidate. Showcase your engagement in the interview process by doing your homework on them.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I have researched Marsh McLennan a great deal and have found that your company maintains a strong focus on a family based atmosphere, even through your growth mode. I appreciate that your company rewards employee dedication through career growth and educational opportunities."
2nd Answer Example
"Your company has a really impressive industry reputation and I would be thrilled to learn from your leadership team. From my research I find that you are very involved in the community and put a lot of efforts into developing your employees."
Competency
13. Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?
What You Need to Know
Some Insurance companies focus solely on commercial/business insurance while others work strictly on health/life insurance. Other insurance companies offer a full suite of services. Before interviewing with Marsh McLennan Agency, be sure that you understand exactly what they offer their clients. As they state on their website, "Global resources, local specialists, endless opportunities. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities." Your preferences should be in line with the expectations of the position, while highlighting your career goals and where you'd like to see yourself grow within.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I understand that Marsh McLennan offers a full suite of services to their clients. I have experience working in all types of insurance and am comfortable in most areas. If I had to choose one area of strength I would say that I have a few more years' experience in commercial insurance."
2nd Answer Example
"Although I do have more experience in health and life insurance, I am very eager to gain more momentum in the area of commercial insurance. The variety, and challenge, would be welcome at this point in my career."
Competency
14. In your most recent position, what was the size of your client portfolio? Was that manageable for you?
What You Need to Know
A career minded professional will set career goals and milestones for themselves as they drive towards the success they want to manifest in their career. Yet one's ability to accurately forecast these takes time to develop as a skill. Additionally, one's own ambitions can sometimes undermine one's success, especially where the workload they've taken on was more than they could manage. Taking this into consideration, disclose to the interviewer the size of your current, or most recent, insurance portfolio. Inform them whether it was manageable, that you are able to handle the volume required of you, while sharing your preferences for your portfolio size, should you be offered the position.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"With my current company I have a portfolio of $55M which I grew from $15M when I first started. I am comfortable with this volume but can certainly handle more if required. May I ask what the average Insurance agent's book of business looks like with Marsh McLennan?"
2nd Answer Example
"My most recent portfolio was smaller than I would have liked which is why I am seeking a new opportunity. My preference would be to have an active portfolio in the $25-30 million range."
Customer Service
15. How would you describe your relationship with your customers or clients?
What You Need to Know
Share your strategy for nurturing your client relationships to ensure that they are happy and continue to come back through addressing their pain points, identifying their needs. Explain how you earn their trust through transparency, active listing, empathy while making them feel valued for their brand loyalty. Showcase your communication skills by detailing how you actively listen and mirror back to your customers what they're communicating while validating their perception and reality.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
2nd Answer Example
"My customer and client relationships are most important to me. A happy client is a client that will help me to achieve my targets and goals. Happy clients offer referrals and give you their business because you have developed a great amount of trust with them. My client relationships can best be described as valued, nurtured, and well-crafted."
Diligence
16. The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?
What You Need to Know
Before the interview, brush up on any breaking news, revisit something noteworthy that you've recently read, and be fully prepared to answer any question they may throw your way. Being 'in-the-know' within the Insurance industry takes dedication. The more informed you are with the latest breaking developments and trends, the more of a trusted resource you'll be for your clients and peers. Therefore, this question gauges how in charge of your own development you truly are.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I find it very exciting to research and study new trends and ideas in the insurance marketplace. I have a few favorite blogs that I subscribe to. This way, I receive quick updates in my inbox every morning. If I find solid interest, or need clarification on any of the topics, I will research the concept or trend further."
Written by Ryan Brown on October 19th, 2022
2nd Answer Example
"In order to stay up to date on insurance industry trends, I subscribe to a variety of google alerts. I am also an avid reader who follows industry influencers. With that said, I love to learn about new resources! Which are your favorite methods of staying on top of industry trends?"
Diversity
17. Tell me about a time you had to adapt to a different culture.
What You Need to Know
This question tests your cultural competence as well as your interpersonal skills. This question is less about the example you provide, and more about how you answer. Conveying cultural competence requires interest, openness, and curiosity. A person who doesn't feel comfortable when immersed in a culturally diverse environment might have difficulty navigating this question. They might stammer, and struggle to find the right words. Whereas, a person who has experience with, and no difficulty being immersed in a culturally rich environment working with people from all walks of life, will have no trouble navigating this question with ease.
Written by Kevin Downey on October 19th, 2022
Answer Example
"I've worked with some pretty diverse clients in my day. Recently worked with a client who was Muslim and wore a burka. I'd grown accustomed to making eye contact and reading body language to anticipate any issues or needs my clients have. Yet, in this case, there was no way to read this person's facial cues. So I just made a habit of checking in with every point I tried to address and lead by asking for vocal confirmations regarding their needs and interests. It worked just fine and required fine tuning along the way. There's always fine tuning and something new to learn."
Written by Kevin Downey on October 19th, 2022
Education
18. Tell me about your educational experience and how it prepared you for a career with Marsh McLennan?
What You Need to Know
The interviewer would like to know how you feel your collegiate experience has enhanced your profession. Describe how your educational experience prepared you for your professional journey, your trajectory, and the unexpected twists and turns it may not have fully prepared you for. Go deeper than what you learned from your studies, exploring what you learned from your coaches, mentors, professors, and the wisdom you gained, in addition to your accumulated knowledge and acquired skills. Perspective and attitude are everything.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"Every valuable piece of knowledge gained from my Bachelor of Business Administration Degree will be applied to my work with Marsh McLennan. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to Marsh McLennan."
2nd Answer Example
"Although I do not bring industry specific post-secondary education, I do have some coursework completed that would be transferable to this role with Marsh McLennan. These courses include business administration, portfolio management, and organizational behavior."
Education
19. Within Marsh McLennan, many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?
What You Need to Know
While it may not be required for all positions, some roles within Marsh McLennan may require a higher post-secondary education. Share your career goals with your interviewer, keeping yourself open to expand on your post-secondary education, depending on the opportunities and how in line with your goals they may be.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I currently have a Bachelors Degree in Business Administration and have considered completing my MBA through online coursework on the weekends and evenings. If a Masters Degree is required to reach particular levels with Marsh McLennan then I am happy to do so."
2nd Answer Example
"I am always open to additional training and coursework. Since I already have my MBA, I would not return to full time studies; however, if there is a course you recommend, I would be happy to attend."
EQ
20. When have you shown great integrity at work?
What You Need to Know
There is an old expression that states true character is what you do when no one is looking. Your integrity is best displayed through staying true to doing the right thing and conducting yourself in a manner that is consistent with the values of the company you are representing. Using the STAR method, describe a time you did the right thing and displayed integrity at work. Describe the Situation, the Task at hand, the Action you took, and how it delivered the desired Result.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the 4 years that I worked there. I best show my integrity by being a consistently reliable employee."
2nd Answer Example
"I show integrity at work all of the time. It's an incredibly important thing, to consistently show excellence through integrity. In the workplace, I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip."
EQ
21. Do you think honesty is always the best policy?
What You Need to Know
This is a tricky question, as no one is 100% honest, even when they try. This question is more about your integrity than it is about the subjectivity or the logistics of honesty. Honesty is more so a study of perception and intentions. Express that you try to be as honest with yourself as often as possible, especially when confronted with emotionally confusing situations. Offer that you see great value in transparency, while consistently respecting the chain of command or earning and retaining the trust of your clients.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"Sometimes full disclosure can damage someone's self esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."
2nd Answer Example
"I do feel that honesty is the best policy so long as the honest comment does not come with the intention of being hurtful."
EQ
22. How do you respond to feedback?
What You Need to Know
This question tests your emotional maturity and how focused on your career you truly are. You can't always predict what they may say, and you can't always predict how you might feel in response, but this question aims to assess whether you are governed by your emotions in such situations. Depending on who is delivering the feedback, it can sometimes be hard to be on the receiving end. Yet a professional who is focused on advancing their career will distill the useful takeaways from the feedback and apply it to shore up their future success. Additionally, a person who seeks out feedback rather than waiting for it to come to them showcases their professional determination towards advancement. Consider these points when formulating your response.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it's something that catches me by surprise, I usually ask if they can clarify or explain. I want to grow and improve so the more specific my supervisor can be, the more helpful it is."
2nd Answer Example
"I love receiving feedback from my employer because the feedback allows me to better understand where I need to improve."
Experience
23. Have you ever worked in a cross-functional environment?
What You Need to Know
If you work for a larger company, you've likely coordinated with other departments on a customer's behalf, acted as a liaison cross-functionally in some capacity, or worked on a project with teams from another department. Showcase how this falls within your comfort zone, share any challenges you've faced in the past in such a setting, how you overcame them, and what you learned from the experience. If you haven't much experience in this regard, do your research, and talk up your knowledge while communicating how you look forward to the opportunity to accomplish such a career milestone.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I am regularly exposed to cross-functional teamwork in my current position. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."
2nd Answer Example
"I have worked in a cross-functional setting for many years. Primarily with the HR department and the Accounting department. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."
Experience
24. Have you obtained any Insurance related certifications or licenses?
What You Need to Know
Walk your interviewer through any programs you are currently enrolled in, or of any prior certification or licensing you may have earned aside from what you've outlined on your resume. If this doesn't apply, offer the pursuits you intend to follow through on (if applicable to your career plans). Some positions within Marsh McLennan may require you to hold special certification or licensing. Thoroughly research the position and the career opportunities for growth within the company that you would like to pursue, and familiarize yourself with those qualifying requirements or expectations before your interview so you are prepared to speak on the subject with authority.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"In 2009 I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"
2nd Answer Example
"I am newer to this industry and just recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well prepared for career growth at Marsh McLennan."
Experience
25. Since beginning your career in insurance, what do you feel has been the most significant industry change?
What You Need to Know
Discuss with the interviewer your thoughts on how the insurance industry has evolved over the years of your tenure as a professional. This is a perfect opportunity to display how you've had your finger on the pulse of the industry since the beginning of your career, and that you have been, and always strive to serve as a trusted resource in your field. Be sure to keep your answer positive and in a conversational tone.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"The biggest change that I have seen in the insurance industry, since my start in 1999, has to do with technology. There are so many great mobile trends now; including apps that make information simple and easy to access. it's been incredible to see."
Written by Ryan Brown on October 19th, 2022
2nd Answer Example
"I would say that the most significant change to the insurance industry, since I joined the industry, has been technology and the changes that come with it. The industry has become more competitive because of it. With that said, I encourage the competition because it keeps most people in the industry honest, and encourages us all to try harder for our clients."
Experience
26. How do you feel globalization has affected the insurance industry?
What You Need to Know
Questions like these will test your knowledge and your scope of the big-picture on a wide array of issues which could potentially impact the insurance industry. These topics may range from globalization, to climate driven natural disasters, to the pandemic, to international trade. Research each issue, especially which ever one is a current hot topic so that you are fully prepared to speak authoritatively on whichever subjects are presented in your interview. Pay special attention to any issues Marsh McLennan Agency is currently focussed on as well. Discuss with the interviewer how you think these topics will impact the Insurance industry moving forward.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I feel that globalization has forced many companies to be creative and flexible when it comes to their business insurance needs. Namely, companies who now have international offices, hire offshore employees, and who participate in global trade. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought provoking challenges."
2nd Answer Example
"I think that globalization has made the insurance industry more competitive; thus, creating a greater need for good reviews and customer satisfaction. Customers are better educated and that holds the entire industry more accountable."
Job Satisfaction
27. What causes you to feel dissatisfied on the job?
What You Need to Know
Job satisfaction will contribute to one's productivity, staving off burn-out syndrome and enhancing one's work/life balance. Everyone will have their own particular triggers that cause them to feel dissatisfaction with a job. Feel free to share with your interviewer any factors that may deflate or discourage you in the workplace. However, where you can try to keep things positive and focus on the positives you look for in an optimal work environment, such as trust, recognition, enhanced team collaboration, and camaraderie. Share how, when those positives are absent, a work environment is less than ideal. Attitude and perspective are everything here.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I can feel dissatisfaction on the job when I am not feeling heard or when there is not a mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."
2nd Answer Example
"I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all but I don't like to feel as though I'm being taken advantage of."
Job Satisfaction
28. How do you like to be recognized for your accomplishments?
What You Need to Know
How you answer this question will inform them of your motivators and drivers and what you hope to get out of this opportunity. Namely, are you pursuing this opportunity because it is a step in the right direction toward advancing your career and overcoming the goals and milestones you've set out for yourself? Or were you enticed by the offered pay rate, frequent performance reviews, bonuses, or desirable incentives? Additionally, if this position holds the promise of career advancement from within, and you see a clear path to advancing your career goals in this manner, suggest this as well. Being rewarded with enhanced trust and increased responsibility can go a long way here as well.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is to be given words of kindness and recognition. I am easily encouraged and the best reward for me is to know that my hard work is being noticed."
2nd Answer Example
"I do not particularly love public recognition so I would say that the best way to recognize me for my accomplishments would be an increase in responsibilities and continued autonomy."
Job Satisfaction
29. What type of work environment allows you to be the most productive?
What You Need to Know
Are you able to be productive in any environment? Are there particular types of environments that you find distracting? Discuss your preferences with the interviewer. Be sure to research the type of environment that is offered in this position prior to the interview.
Align your answer with your career goals, the type of work environment or culture you are pursuing, while showcasing your professional self-awareness. Share the professional tricks you've identified which help you maintain and enhance your productivity. Whether it is an environment that allows you to listen to music while you work or to bring your dog into work with you, align their values and work environment with your ideal environment and culture, offering how this opportunity feels like a good fit. How you answer this question will inform them of your motivators and drivers and what you hope to get out of this opportunity.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I understand that your work environment is very collaborative. I come from a similar environment and found that I could be very productive when there was the "
2nd Answer Example
"I work well in a high pressure, demanding environment that requires you to work smart and make your mark."
Leadership
30. What leadership qualities do you possess?
What You Need to Know
The interviewer would like to know your leadership potential, whether you have formal leadership experience or not. Attest to your focus on the big picture and how you take ownership of your own development. Highlight any highly developed interpersonal skills you possess. Go deep again on your communication skills. Any instances where you trained or coached others could also be useful here.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"
2nd Answer Example
Some great qualities of a leader are:
- Being someone who people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship building skills
- Taking ownership for the team's errors and mistakes
- Excelling at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future
Organizational
31. How often do you take work home with you?
What You Need to Know
There are occasions where an employee can truly shine by going the extra mile and being willing to take their work home with them or put in extra hours. However, it can send a very different message if it doesn't seem necessary. When a person's working life and personal life aren't well balanced, the stresses of one can directly affect the other. This can also cast a shadow on one's time management skills. The goal here is to posture yourself as a desirable asset, with strong time management skills, emotional maturity, and a strong work/life balance. Talk to the interviewer about how frequently to take your work home.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I make sure to utilize my work hours very efficiently so the only time that I take my work home is when there is an extremely stringent deadline. I would say that, overall, I take my work home maybe twice per month. It's all about being diligent with your time in the office!"
2nd Answer Example
"I will take my work home with me anytime I feel that a deadline may be close. I would much rather work overtime hours than let a client down."
Performance Based
32. Do you feel performance should be rewarded over experience?
What You Need to Know
For many employers, your number of years in your field is flexible, so long as you have the equivalent skills and results to accredit to your experience. This nuanced question tests your experience level by giving you the opportunity to explore this nuance with them. They're presenting you with an opportunity to pitch yourself. So, ask yourself whether you feel you're making leaps and bounds in comparison to your peers. Take some time to consider how you'd rate your skill level versus your tenure in your field. Talk to the interviewer about your major career successes to demonstrate your experience, confidence, and leadership potential. Exhibit pride in how far you've come, what you achieved to get here, and confidence in why the timing is just right for you to pursue this opportunity.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I feel that employees should be paid, and rewarded, based on their performance. A new employee would be greatly motivated through being rewarded for performance and it encourages a healthy competition with tenured employees."
2nd Answer Example
"I feel both performance and experience should be equally rewarded and weighted."
Written by Kevin Downey on October 19th, 2022
Problem Solving
33. When have you had to think quickly in response to sudden change?
What You Need to Know
Sudden changes will occur in the workplace from time to time. This question seeks to reveal how easily you adapt to change and how you handle working under stress in a high pressure situation. How you answer this question may offer insights whether you thrive in such circumstances or struggle with task paralysis when things don't go according to plan. Exhibiting flexibility and a "can-do" attitude is the aim here. Provide an example where you exhibited flexibility, thinking quickly on your feet, and turned a negative into a positive. Assure the interviewer that you are capable of responding quickly and professionally to sudden changes in the workplace.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"I am able to think quickly on the job and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant but luckily I work well under pressure. The presentation went well and our clients were very happy."
2nd Answer Example
"The insurance industry can be quite volatile so I would suggest that I think quickly in response to change, multiple times per day. When I do need to pivot quickly, I do so in a safe and calculated way that can benefit all parties."
Problem Solving
34. Describe to me the positions of the hands on a clock when the time is 11:50pm.
What You Need to Know
Questions like these test your reaction time, and whether you put thought into your answer, or answer reflexively before knowing the answer. In a work environment where communication is key, an employee who answers important questions with an assumption, and not checking their work, especially when delivered with conviction, can sometimes be costly. Many who answer this question incorrectly claim both hands are on the 11. But this is incorrect. The minute hand will be on the 11, where the hour hand will not quite be on the 12 o'clock position. Take a brief pause before delivering your answer. Remain confident in your posture, while maintaining friendly eye contact.
Written by Kevin Downey on October 19th, 2022
Answer Example
"Well, if it is 11:50, the hour hand will nearly be at the 12 o'clock position, whereas the minute hand will be stationed at the 11 o'clock position. I'm curious, in your experience, how do most people answer that question?"
Written by Kevin Downey on October 19th, 2022
Salary
35. What are your salary expectations?
What You Need to Know
This question can come up anywhere in the interview, but it more commonly comes towards the end. This not only gauges your expectations, but your self-awareness of how the interview has gone. Ultimately, this is where you show your hand and communicate how you equate your self worth. When calculating your self worth, you want to use more than your current salary as a baseline. You don't yet know how frequently they offer performance reviews and pay raises, so your projected pay for the next five years is of value, as well as any other benefit that lowers your cost of living. This should include any bonuses or incentives, commuter perks, employee resources such as mental health care, health/dental/vision, retirement packages, stock options, PTO, etcetera. Once you find where they're meeting, exceeding, or wanting in this regard, you can adjust your number accordingly. Be open, realistic, and honest.
Written by Kevin Downey on October 19th, 2022
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher."
2nd Answer Example
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides opportunity for growth."