60 Deloitte Interview Questions & Answers
Behavioral
1. Tell me about a recent project you completed ahead of schedule.
How to Answer
Because Deloitte is a very client-facing organization driven by results. The ability to deliver by a deadline is critical or before a deadline is exceptional and will drive the business forward faster. Speak about your experience working on projects with deadlines and give examples of times you've completed them ahead of schedule. Describe what you feel contributed to this accomplishment.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"In my current position, I am expected to cold call 100 customers per week. Most of our associates will break this down into 20 per day, five days per week. I call 50 customers each day for the first two days and then have time to make additional calls throughout the week. This effort generally equals a 25% surplus of cold calls to my portfolio. I am always ahead of target by going over and above that cold calling schedule."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"In my current position, I was tasked with migrating our payroll system to a new provider. Happily, I completed the project two weeks ahead of schedule, allowing us to start the new service sooner. I attribute this success to strategic thinking, prioritizing tasks, and staying well organized."
Written by Jaymie Payne on November 28th, 2022
Behavioral
2. A core value of Deloitte is integrity. What does it mean to you to serve with integrity?
How to Answer
Deloitte has built a strong reputation based on honesty and integrity. By acting ethically and with integrity, Deloitte has earned the trust of clients, regulators, and the public. Their website notes that "upholding that trust is our single most important responsibility." Consider ways you demonstrate integrity in the workplace and share them with the interviewer.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I always do the right then, even when no one is watching. That's a value I've always lived by and would bring to Deloitte. I would serve the organization and my clients with integrity by preserving the trust of those I work with and speaking up when something isn't right. I would comply with all policies and procedures to ensure the highest quality of service to all."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I would consistently serve with integrity by being professional and honest. Transparency is important when maintaining a trusting relationship, and I would be honest with my manager, team, and client. If we made a mistake, I would take ownership and go above and beyond to fix it and make things right. I would never falsify or hide something. The reputation of the company and myself is important to me, so I would do everything possible to protect it."
Written by Jaymie Payne on November 28th, 2022
Behavioral
3. Describe your communication style.
How to Answer
Deloitte Consulting seeks to hire those with above-average communication skills who can effectively represent their brand when interacting with their clientele. A person with above-average communication skills will be able to adapt their communication style to those whose skills are less skilled. To demonstrate your skill level, communicate your answer as articulately as possible. Study Deloitte's website and integrate their keywords into your answers whenever possible. Refrain from using any speech crutch words such as "like," "um," and "you know," among others. You may also mention your ability to mirror, validate, and empathize, active listening, and non-defensive communication skills.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I'm direct in my communication and typically try to communicate important information face to face first, then follow up with an email recapping the conversation and highlights. I always maintain a professional and positive tone and never raise my voice or curse in the workplace. I'm bilingual, so I can communicate with a diverse group of people. I am confident that my communication skills will work well here because I focus on simple solutions, easy-to-understand language, and a friendly tone."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"Having worked in customer service for the last ten years, I've sharpened my communication skills. I'm a good listener, often practicing active listening techniques in everyday conversations. For example, when a customer explains the type of item or product they are looking for, I repeat what I think I hear as their description to ensure I understand exactly what they are looking for. I always maintain a professional tone, whether in verbal conversations, email communication, or instant messenger applications at work."
Written by Jaymie Payne on November 28th, 2022
Behavioral
4. Collaboration is a core value of our leadership at Deloitte. How do you promote collaboration in the workplace?
How to Answer
At Deloitte, collaboration is a core value. They approach their work with a collaborative mindset, teaming up across businesses, geographies, and skill sets to drive measurable impact. Whether you have been an individual contributor or a people manager, describe ways you have promoted collaboration. Perhaps you encourage others to have a voice, or you recognize the strengths of others and encourage them to use them to benefit the team.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"It's important that everyone understand the collective objective to serve and support our client or project. I believe in being transparent about expectations and the "why" behind certain tasks. When the team understands and believes in what they are doing, they are more likely to collaborate and work together to achieve common goals. I encourage everyone to have a voice and to contribute their strengths to the team and our overall objectives."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I believe that all team members, regardless of their title, can add value and bring ideas and improvements to the team and the organization. I encourage others to consider the client's needs and seek their feedback and ideas to add value and deliver solutions. Relationships matter, and I foster a culture of inclusion so that our different backgrounds and experiences can drive innovation. I push others to step out of their comfort zone for the betterment of themselves and the team."
Written by Jaymie Payne on November 28th, 2022
Behavioral
5. Deloitte has detailed procedures for client technical support. What would you do if those procedures stopped working?
How to Answer
The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. How you answer this question will tell them how resourceful you are and whether you exhibit 'outside-of-the-box thinking. They seek to measure your preferred working style and whether it meets their required criteria. Discuss the steps you would take if this situation happened to you while working at Deloitte.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"It is important to have procedures, but I understand procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."
Written by Jaymie Payne on November 28th, 2022
Behavioral
6. How do you explain complicated concepts to those who may not understand?
How to Answer
The interviewer wants to know that you can explain complex ideas without being condescending to your co-workers or talking over their heads. Give the interviewer an example of how you break down information to make it easier to digest for the average person.
Think of a presentation about a complex topic as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching their heads, trying to figure out what you're saying. When you can define key terms and phrases to make them more relevant to your audience, you have skills! Not everyone can do this.
Prepare an example that demonstrates your communication skills and ability to convey complex information in easy-to-understand terms.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective info-graphics and will often implement those in my presentations."
2nd Answer Example
"I know people learn differently, so I incorporate a mix of techniques when I teach others. Some learn by observing, some by being hands-on and doing the task, and others learn from reading materials or written instructions. I typically have new employees shadow a senior employee so they can watch them perform transactions. Once they are comfortable, I have them demonstrate their understanding with either the senior employee or me supervising. I have handouts for them to keep with them to reference as they are learning as well. I frequently stop to ask what questions they have, and I also review material with them several times to ensure they understand and are competent."
Written by Jaymie Payne on November 28th, 2022
Behavioral
7. What sources do you look to when you need to solve a complicated problem?
How to Answer
Part of the Deloitte business offering is to be a solution provider. The interviewer wants to know that when you are faced with a complex problem, you persevere. Maybe you refer to a company handbook or manual or ask a peer or manager for advice. If you work in the medical field, you may turn to textbooks, online research, colleagues, or even a patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem. Demonstrate that you know how to utilize available resources. Offer relevant examples that showcase that you are a critical thinker and resourceful!
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"When faced with a complicated problem, I will look to the resources my current company has provided me. The answer is almost always in there. If it's a moral dilemma rather than a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"If there's a complicated problem, I'll write out possible solutions and note what my gut tells me to do. Then, I weigh those potential solutions against one another and list the complications that may arise from each choice. Also, I am always open to input or suggestions from those with more experience than I and look to my mentors, their experience, and the training resources."
Written by Jaymie Payne on November 28th, 2022
Behavioral
8. At Deloitte, we strive to "lead the way." How would you live out this value if you joined our team?
How to Answer
In the company's words, Deloitte is not only leading the profession but also reinventing it for the future. Their core value of "leading the way" focuses on making bold choices, delivering the best for clients, being future-focused, and being a champion for societal impact. Whether you will be an individual contributor or a people leader, describe what you bring to the table that will drive the mission forward.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"As a people leader, I love paving the way for my team. I do this by ensuring they have the tools they need to succeed and supporting them in identifying and overcoming obstacles. I'm not afraid to make bold choices if it means driving the business forward. As an industry leader, I'm sure Deloitte is always building innovative processes and technology to meet client demand, and I am passionate about this as well."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"As a team member, I would lead the way by setting an example for my colleagues and by striving to exceed my goals. My focus would be on delivering the best customer service to our clients and remaining focused on driving results for the accounts I work with."
Written by Jaymie Payne on November 28th, 2022
Behavioral
9. As a leader of Deloitte, how would you foster a culture of inclusion?
How to Answer
Fostering inclusion and embracing diversity are core values of Deloitte. This allows them to attract top talent, promote innovation, and deliver well-rounded client solutions. Consider your role as a leader and describe how you foster inclusivity in the workplace and among your team.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"As a leader, fostering a culture of inclusion and diversity is important to me. I express a genuine interest in each team member and seek to understand how they perceive and experience the world. I encourage the team to have a voice and bring their ideas to the table. I never belittle or minimize their feedback. I ensure each person on the team feels valued and possesses a sense of belonging."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I use inclusive language in my verbal and written communication with my team. I serve as an ally to all, encouraging others to share their feedback and ideas openly, without judgment. I am cognizant of potential biases and protect others by addressing negative behaviors immediately."
Written by Jaymie Payne on November 28th, 2022
Behavioral
10. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
Deloitte is a part of a very competitive industry. Think back to when you were racing others to achieve the best sales, working towards a promotion, eagerly trying to win a new contract, or other situations that pushed you to rise above your peers.
Be sure to tell the interviewer that you rose to the challenge and were excited to see what you could achieve! Tell the interviewer about how you kept yourself calm while pushing yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention your successful outcome.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"My last position was a highly commissioned sales position. We had a great work environment where we helped and built each other up. The result was a positive work environment, and I enjoyed coming to work each day."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"In my previous position, I worked with some very competitive individuals bordering the point of aggression. I can be as competitive as the next person; however, this was next level. I made the best of the situation by keeping my head in the game, remaining focused, and tuning out the unpleasantness of their competitive grind. In the end, I exceeded my targets by 105% to goal. I was happy with my results and the fact that I kept my integrity in tact."
Written by Jaymie Payne on November 28th, 2022
Behavioral
11. When have you had to change a major component of your project due to new information?
How to Answer
When faced with high-pressure decision-making, an old expression applies - 'A good plan today is better than a better plan tomorrow.' Being able to swivel the focus of your project is a necessary skill for your success in most careers. The ability to react calmly under increasing pressure in a high-pressure situation requires high emotional intelligence and adaptability. Provide an example that exhibits sound judgment while thinking fast on your feet. Discuss the results of your course of action, what you learned, and how you've grown from your experience.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to redo the entire proposal. It took us an additional four days of work, but, in the end, the client was delighted with our work, and because of it, we gained new opportunities with them."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I had worked with a VP in the company, the CEO, and a board member to craft a strategic national roll-out plan that included which companies and pitches I would be responsible for and what they would handle. Two months later, after working on the strategy each week as a collaborative team, I was informed that we were putting a pause on the project until further notice. The executives thought the company wasn't ready for such big clients yet, so I had to scale the national roll-out back to be a local market strategy. After the initial sting and frustration of pulling out of the project, I was able to use that same framework to plan local market roll-outs in several major cities effectively. It proved to be a good learning experience, overall."
Written by Jaymie Payne on November 28th, 2022
Behavioral
12. This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with Deloitte while setting a strong groundwork of trust with your new team members?
How to Answer
The interviewer would like to hear more about your action plan should you be accepted for the position with Deloitte. Think about the skills gap you could fill or any internal struggle that Deloitte is trying to resolve by hiring someone like you.
Tell the interviewer how you will make a fast impact, but also address how you will ensure acceptance by your new team members.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"If hired for this role with Deloitte, I would want to get to know my team by listening to their suggestions and recommendations for success. I have strong follow-up and up-selling skills that would result in a fast impact on the portfolio you hand off to me. I am naturally collaborative and am confident I will create quick results while maintaining strong relationships."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I plan to make an impact in the first 90 days by being incredibly diligent throughout my training, taking work home to study on the weekends, and getting to know the language used with your clients. I plan to be more than confident in my abilities, so I can hit the ground running without hesitation."
Written by Jaymie Payne on November 28th, 2022
User-Submitted Answer
"I would talk to my team members and take notes on the current work setting. I will learn to adapt to the new work environment along with bringing my own experiences."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, but I suggest being more specific and actionable in your response. For example, what are 2-3 specific examples of tasks that you plan to accomplish in your first 90 days? If possible, use a specific numeric value (Example: increase sales by 10%.)
Behavioral
13. Have you ever broken a confidentiality agreement?
How to Answer
Confidentiality agreements or non-disclosure agreements are commonplace at Deloitte, given the client base that they serve. Demonstrate your experience and professionalism by validating why they're necessary and the value you see in them for protecting the interests of all stakeholders. Assure the interviewers you have no issues with signing and adhering to them and have never broken any such agreements in the past. Reassure them of your honesty and integrity.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I understand the importance of confidentiality agreements and would never breach a sensitive agreement like that. I can say that I've never broken a confidentiality agreement with any employer or client. Despite my reasons for leaving a position, I would never choose to hurt a previous employer or client in any way."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I know that client trust is vital to the organization's success and reputation. I carefully read all documents I sign, so I am fully aware of my obligations. I have built a reputation on trust and integrity and would never compromise it by breaking or violating any NDA or confidentiality agreement."
Written by Jaymie Payne on November 28th, 2022
Behavioral
14. How do you manage your time?
How to Answer
Deloitte values productivity and accountability, so this question is designed to understand your ability to prioritize, organize and time manage your projects. Your answer provides insight into your decision-making skills and how you react under pressure.
Be clear and concise when giving your answer, and don't be negative or complain about colleagues or your manager in the response. Use this opportunity to highlight your ability to multi-task and explain your techniques for staying organized and setting realistic expectations. You can also focus on how you may have gotten other team members involved and delegated tasks to be more effective. Use this opportunity to showcase your communication skills!
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I manage my time by exercising the idea of 'time-blocking.' This process means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks four times per day. Setting calendar alerts and personal deadlines for myself has also helped."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I make lists of things that need to be done and their priority. I use a color-coding system in Sheets when making my lists. I have weekly touchpoints with my manager for accountability and recalibration of the current priorities. I also collaborate with peers to share best practices and ensure we're all being as effective as we can be with templates and documents, etc."
Written by Jaymie Payne on November 28th, 2022
User-Submitted Answer
"Very carefully! I prioritize deadlines and work that needs completion and then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
This is a great start, but I suggest adding some more specific details about how you manage your time and stay organized (example: Google Calendar, Calendly, Asana, any internal systems you use, etc.) You mention utilizing resources--what does that look like for you? Adding a few additional details will help to take your answer from good to great!
Behavioral
15. We have a very specific personality type that fits well with the strong corporate culture at Deloitte. Describe your personality in three words.
How to Answer
This question can be stressful if you are not prepared to discuss your personality and characteristics. Rather than freezing up during your interview or saying something you regret, take a few minutes to jot down some ideas before your meeting.
Review Deloitte's website and see if you can source any recurring keywords in their job postings, core values, mission statement, or 'About Us' section. Any recurring themes or keywords will give you a great idea of the type of personality and characteristics that Deloitte is looking for.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"If I could describe my personality in three words, I would say I am communicative, helpful, and enthusiastic. I know that Deloitte is looking for individuals who work well as part of a team and bring high energy. That is me! I would be a good fit for the culture you have created here."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I am adaptable, reliable, and resourceful, and those skills have contributed to my success. I'm a strong individual contributor and enjoy collaboration and being a part of a team. For these reasons, I would be a good cultural fit for Deloitte."
Written by Jaymie Payne on November 28th, 2022
User-Submitted Answer
"I am dedicated, enthusiastic, and resourceful."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
You use three very compelling words to describe your personality: dedicated, enthusiastic, and resourceful. Come to your interview prepared with an example of how you embody each of these words in case you are asked!
Behavioral
16. How do you prioritize multiple tasks?
How to Answer
Your interviewer is trying to ascertain your ability to assess the urgency, timing, and commercial importance of competing priorities. Your answer will demonstrate your ability to cope with stress, flexibility, adaptability to change, resourcefulness, and propensity for outside-of-the-box thinking. Talk about the tools and resources you use to plan your work and keep track of your progress while preventing rework and staying organized on the job.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I consider myself very adept at tracking my progress on any given task so I can effectively pick up where I left off when I need to be flexible and change gears. I'm extremely systems oriented in my approach. Whether they're systems implemented for tracking my work or implementing systems for the office that everyone can use, I'm always developing tips and tricks to do the job easier the right way, right away."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"My job is fast-paced, and it's not uncommon to have multiple projects with conflicting priority levels. Typically, I plan my week and create time blocks to ensure I have time to do certain tasks without interruption. As soon as I feel overwhelmed or fall behind, I meet with my manager to communicate my concerns. We discuss the current projects, and I get their feedback on priority and see if other team members can support some of the work."
Written by Jaymie Payne on November 28th, 2022
Behavioral
17. This position with Deloitte requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?
How to Answer
The interviewer would like to know that you can source information when and where you need it. In this industry, and with Deloitte, you must be in the know and on top of your client's needs at all times. Talk about where you first go for information when you need it the most.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"When researching, my go-to source is usually LinkedIn. This website offers me a plethora of information whenever I need it. I can research clients, their businesses, backgrounds, and competitors in one place. LinkedIn is a very reliable, up-to-date, and convenient source."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"For me, when researching, using a reliable source is key. For that reason. my resources will always be legitimate news websites or books published by known authors. If I'm searching online, I look at popular websites offering customer and employee reviews to gather my information."
Written by Jaymie Payne on November 28th, 2022
User-Submitted Answer
"The best place according to me to know if a person's business or any recent topic is google and to know more about the work that person does is LinkedIn."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Great start, but this response should be developed to include a few more specific details. In the "Revised Answer" section, I have included a suggestion for how this response could be rewritten.
"Knowing where to go to conduct research is very important! For me, when I need to research a business or topic, Google is usually my first go-to. While this may feel like an obvious choice, Google has so much information available right at my fingertips! If I need to research a person, LinkedIn is usually the first site I visit, as I'm usually able to immediately learn more about that individual and their work."
Behavioral
18. Tell me about a time you had to work with a difficult colleague or customer.
How to Answer
Working within a complex organization like Deloitte, you will likely interact with several people daily, including colleagues, senior leaders, clients, and public vendors. Possessing the skills to handle difficult situations and people in the workplace is essential. Think about a time you had a challenging coworker or customer and what made it difficult. Describe the situation and how you handled it. Avoid speaking negatively about a former employer or colleague when answering.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I once had a colleague who was very negative and constantly complained during team meetings and projects. It was affecting the team's morale, and others began joining in. I felt like I had a good relationship with this colleague, so I asked her to have lunch with me one day. I asked her how things were going at home and work, and she shared some frustrations and problems. I was gentle but honest with her about how others perceived her and the impact she was having on the team. I let her know that as a senior employee on the team, others look up to her and often follow her lead and attitude. I wasn't sure how she would take it, but I had to have an open conversation with her and allow her to self-reflect and make changes before going to my manager. She appreciated me coming to her one-off and having the courage to have the tough conversation, and by talking about it openly and in a non-confrontation way, it did improve our team."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I struggled with two employees during team projects and meetings. At first, I felt they were lazy because they never took the initiative and never spoke up on calls. I attended a course on personalities in the workplace and realized maybe they are just introverted and not always comfortable speaking up. I began inviting them to have virtual coffee chats biweekly and just spent time getting to know them. Through these calls, I confirmed they are very introverted and not lazy at all. Both had great ideas to share and were able to make suggestions on ways we could improve processes. They just needed encouragement and reassurance, and even though I was not in a leadership role, I did take on a mentoring role as I was senior on our team. I feel like it's easy to misunderstand others and label them as I did in this case as lazy when it's just a matter of getting to know someone and how to motivate and encourage them to collaborate."
Written by Jaymie Payne on November 28th, 2022
Behavioral
19. Tell me about your last performance review.
How to Answer
Deloitte is focused on hiring top talent, and this question provides the interviewer with some insight from your most recent performance feedback. Think about your last formal appraisal; if your company did not conduct them, think about conversations you may have had informally with your manager or supervisor. Discuss what strengths your manager recognized and what significant milestones or accomplishments were highlighted. Deloitte values customer service, collaboration, and integrity. Think about how you can tie your areas of strength and achievement to the role you're applying for and the company's core values.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"In my recent performance reviews and discussions, my manager describes me as a motivated and consistent hard worker. I always strive to exceed expectations when possible. My current manager is happy to speak on my behalf as a positive reference."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"My previous employer conducted 360 feedback surveys, so I was rated by my supervisor, peers, and clients. In my last appraisal, I received an 'exceeds expectations' rating, so I'm proud of that. I was recognized for my communication skills, willingness to be a team player and mentor others, my ability to increase sales, and my negotiation skills."
Written by Jaymie Payne on November 28th, 2022
Customer Service
20. At Deloitte, we seek to hire employees who can read between the lines to uncover our client's potential needs. Give me an example of how you have successfully done this.
How to Answer
The interviewer would like to know that you understand the nuances of this job. When you work for Deloitte, you must be able to think independently. This type of thinking will increase client happiness and sales results and expand your portfolio. Give one real-life example of how you helped a client by reading further into their potential needs.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"When one of my larger clients went through a corporate restructuring last year, I was able to help them fill in some gaps in their service needs as I saw potential shifts in their business. Because I have assisted many clients with restructuring projects in the past, I was able to foresee some of the roadblocks they may face and offered my assistance there. The client was very pleased with my proactive approach, and I was able to upsell additional services."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"With each new client I take on, I conduct a detailed questionnaire with my primary contact. I ask tough questions regarding the pain points in their business. From these answers, I can predict some of their needs faster than they can because it's harder to see your needs when you are directly in the middle of the scenario. Sometimes, it's easier for outsiders to uncover your business's most significant needs."
Written by Jaymie Payne on November 28th, 2022
Customer Service
21. What would you do if a client asked you about a product or service and you were unsure of the answer?
How to Answer
Deloitte offers a wide range of products and services, so you will likely run into a situation where you're unsure how to answer a question. The interviewer wants to discover more about how you would react under pressure and when you lack the knowledge necessary to answer a question. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"If a client asked me about something that I didn't know enough about, I would find the answer for them before giving a false answer. I can admit when I don't know something and love to learn new things. I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I am accustomed to thinking on my feet and coming up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not an expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."
Written by Jaymie Payne on November 28th, 2022
Customer Service
22. How will you contribute to the high customer service standards Deloitte Consulting prides themselves on?
How to Answer
Deloitte's survival depends on client satisfaction and exceptional service and performance. This question allows you to speak to your work ethic and commitment to the team and customers and provides insight into whether you do the bare minimum or are willing to put forth some extra effort when called upon. The interviewer wants to understand who you are, your approach to customer service and whether you will effectively represent their brand.
Before your interview, dedicate time to researching Deloitte's website, media coverage of the company, interviews with the executives, how they compare to their competitors, and client and employee reviews. What are their clients saying? Note recurring keywords on their website regarding their customer service standards and core values. Speak confidently about how you plan to uphold their strong customer service standards if given the opportunity.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. You offer friendly, fast, and easy-to-understand service. I plan to contribute by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I will contribute to your high customer service standards by fully understanding your products and services and the clients I serve. I would gather background information on the partnership and our performance to understand the expectation and deliverables. I would make a positive first impression and go above and beyond to build a relationship, then maintain it by being available for communication and reliable and consistent with attending meetings."
Written by Jaymie Payne on November 28th, 2022
Customer Service
23. At Deloitte, we do everything to ensure that our clients are satisfied. What is your client service philosophy?
How to Answer
Because Deloitte puts so much effort into their customer service reputation, the interviewer needs to be confident that your client service values align with theirs. Research the Deloitte website and note any keywords they use regarding their clientele. In your response, use examples to demonstrate that you value and prioritize your customers.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I noticed on your website that you put a lot of value into your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, client service goes beyond friendliness and efficiency. You need to understand your clients' business needs and analyze their future needs so that you can respond appropriately to their business landscape changes."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"My client service philosophy is simple and perhaps a bit traditional. To service someone truly is to be at their service, working with and for them to reach their goal together. I also understand that without them, we would not have a business or jobs. For this reason, I will always go the extra mile to meet my client's needs. I want them to feel fully supported in their endeavors, and for Deloitte to succeed, its customers must be successful first."
Written by Jaymie Payne on November 28th, 2022
Customer Service
24. How do you ensure your clients understand the contracts they are signing?
How to Answer
Deloitte offers products and services in taxes, consulting, audit and assurance, risk assessment, and more, so it will first be essential to demonstrate your desire and ability to understand and be knowledgeable about the products and policies you may be selling. Next, demonstrate that you possess the necessary communication skills to help your customers understand the language and coverage of what you're selling.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I think it's vital for transparency and effective business relations to conduct a thorough contract review before entering into a new agreement. This will become the basis of how the relationship is managed and leveraged. Further, clients have an equal stake in the development of the contract. No one, therefore, should be surprised by any of the terms and conditions during the endorsement phase."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I first ensure that I know all the ins and outs of the contracts for all products I'm selling to be a subject matter expert. When working with clients, I walk them through the contract and provide them ample time to read the language and ask questions. I do not rush them or push them in the process."
Written by Jaymie Payne on November 28th, 2022
Discovery
25. What made you consider leaving your current job?
How to Answer
The interviewer is trying to learn more about why you've decided to pursue new opportunities. Discuss your reason for leaving, then explain what makes the role at Deloitte appealing to you. Maintain a positive and professional tone. Avoid complaining about your current or previous company, manager, or team, as hiring managers usually see this as a red flag. Instead, give a more general reason like "I'm looking for more opportunities for growth," "I'm ready to explore new industries and expand my skillset and experience," "I'm looking for a shorter commute, etc., "
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I work for a small company, and there aren't any career paths for advancing and moving into a leadership position. I love the company I'm with; I'm just looking to find a large organization where I can grow and develop into a management position in the next few years."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I enjoy working for my current company; however, the commute is too much. I recently moved; now, I'm commuting an hour and a half each way, five days a week. I want to find a similar role within 30 minutes or so from home."
Written by Jaymie Payne on November 28th, 2022
Discovery
26. What would you consider your most significant professional accomplishment to date?
How to Answer
This question aims to evaluate what "putting your all in" means to you. How you answer will help the Deloitte interviewer assess your work ethic, motivators, and career goals while gaining insights into your personality, enabling them to compare you to the other applicants in the interview pool. Even if your example is on your resume, feel free to use it and explain why your accomplishment stands out. Detail everything that went into it and how it aligns with the career milestones you're working towards. They want individuals who are enthusiastically engaged and driven to make a lasting impact.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"Every year, I look at my five-year career plan and revise it. Each time I look back, I consider my steps toward those goals to be my greatest professional accomplishment. Honestly, being here in this interview is my greatest professional accomplishment. Getting here was possible because of all the micro accomplishments that drove me toward this macro destination. My most recent big goals were two significant milestones - improving my delegation and communication skills. That opened the doors to so many other things and resulted in overcoming other micro goals, which just went down like dominos."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"Last year, I received the salesperson of the year award, and it was such a great honor. I have worked hard building and maintaining relationships over the years and pride myself on my reputation as a trustworthy and reliable business partner. The criteria for winning this award were based on customer satisfaction, new accounts, and retention of current accounts. There was a total of about 500 peers across the company, so winning this award was a great professional achievement."
Written by Jaymie Payne on November 28th, 2022
Discovery
27. What are your salary expectations?
How to Answer
Provide the company with a target range you would like your salary to fall within, given your experience and the position you are applying for. By providing a range, you are demonstrating flexibility while also voicing what you feel your contributions are worth. The Deloitte website mentions a comprehensive rewards program, which includes work-life balance, health benefits, mental health services, retirement plans, and more. If these or other benefits like employee discounts, tuition reimbursement, etc., are important to you, also share that you would consider those when considering a compensation package.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"Given my ten years as an account director plus my formal education in marketing, I'm looking to earn between $110,000-$120,0000 base with the possibility of a bonus plan. However, 401k and referral bonuses are also important to me, and I would consider them when evaluating compensation packages."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"Base salary is important to me; however, I'm looking for a better work-life balance and opportunities for growth. I would like to be in the $60-$65,000 range, but I'm open to negotiating based on the total rewards package and opportunities for growth and development."
Written by Jaymie Payne on November 28th, 2022
Discovery
28. Would you be willing to work over 40 hours a week?
How to Answer
With this question, they gauge your overall flexibility and expectations for the role. Depending on the position you are applying for, there may be a high demand for overtime or weekend hours, less desirable shifts, or on-call coverage when experiencing staff shortages.
You'll want to showcase that you are fully prepared for the interview and answered all the questions you could. If their expectations surrounding availability are still unclear after researching the company and the position, then it is worth clarifying this now. Both an employee and an employer should learn that the job isn't a good fit earlier rather than later.
Be honest. If you have other priorities or demands on your time that aren't conducive to working lots of overtime or covering different shifts, it's better to discuss these things in an interview than commit to a schedule that won't work for you. Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I am available for full-time work, preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours meet your expectations?"
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"If overtime is required in this role, I am happy to accommodate whenever possible. My only restriction is that I cannot work Wednesday nights, as I have an evening course those days."
Written by Jaymie Payne on November 28th, 2022
Discovery
29. What drove you to pursue a position at Deloitte?
How to Answer
Most career-minded individuals have a career plan that they adapt and modify throughout their careers. The interviewer wants to know what compelled you to pursue this position and how working with Deloitte Consulting will advance your career. Share with them how this opportunity aligns with your career goals and ideal working environment. Tell the interviewer what you feel Deloitte is doing right and how their values and culture align with your personality and professional ideals. Do your homework on the company and yourself to see how well the two align.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I understand that Deloitte has some strong competitors, but when I researched new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with Deloitte, and they had only great things to say about your compensation, culture, and growth opportunities."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I researched Deloitte and similar companies on Comparably and was pleased to see such a high CEO rating and employee reviews on culture, diversity, and growth opportunities. I'm passionate about what I do and would love to establish myself within a company I can grow and develop as I progress in my career."
Written by Jaymie Payne on November 28th, 2022
Discovery
30. What are your thoughts on web-based, click-to-chat support solutions?
How to Answer
Whenever you are asked your opinion on an industry-related topic, unless you are familiar with their position, you should showcase your diplomacy, use discretion, and avoid presumption. Whether or not you have had positive experiences with web-based, click-to-chat support solutions, you should focus your answer on objectivity. If Deloitte offers a service like this, ask them questions about that service and how it has benefited them.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I have heard mixed reviews from customers on this type of service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this solution?"
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I like the idea of click-to-chat support solutions so long as they don't become 'spammy.' The placement of the pop-up box should be convenient and be personalized, so they do not appear to be a templated after-thought to the end-user."
Written by Jaymie Payne on November 28th, 2022
Discovery
31. Walk me through your educational experience and how it would aid you in a career with Deloitte.
How to Answer
This question goes deeper than what you've detailed on your resume or the strength of your academic record. It explores your ambition and professional growth while revealing your commitment to your career path. Discuss what you learned from your college experience, mentors, and professors who helped prepare you for your career. Anything that aided your professional growth during that chapter can be considered part of your educational history. Display your commitment to your career path, then and now, exhibiting a passion for your field and enthusiasm for where it continues to lead.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. During that time, I specialized in Data Management and Analysis. I graduated with a 3.67 GPA at the top of my class. One of the biggest takeaways from my post-secondary experience was learning how to manage my time while working on multiple projects successfully. I perfected my multi-tasking skills, and I look forward to bringing those to work for Deloitte Consulting."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"Although I do not have formal post-secondary education, I have taken some courses in customer support, upselling, and a variety of software programs. I look forward to gaining even more knowledge in this role with Deloitte Consulting."
Written by Jaymie Payne on November 28th, 2022
Discovery
32. What questions do you have about Deloitte?
How to Answer
It's always a great idea to have questions ready for the interviewer. Review the Deloitte website and other online resources to ensure you ask questions that are not mundane or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to by watching a video on their company site!
Actively listen during the interview and ask any follow-up questions you might have based on what the interviewer has said. Consider asking follow-up questions about the interviewer, the company, the position itself, and when you can expect feedback from the interview.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"Thank you for asking; I do have a few questions. How soon are you looking to fill this position? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates also interviewing for this position?"
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in consulting over the past three years?
Written by Jaymie Payne on November 28th, 2022
Discovery
33. Why is this job with Deloitte right for you?
How to Answer
This question aims to reveal how Deloitte fits into your career plan, how developed your professional skills are, and whether you are ready for this opportunity. Give a more in-depth answer than the typical 'I am looking for growth' that many interviewers hear. Anyone bringing on a new employee wants to ensure they'll fit into the culture and work well with the rest of their teams. Be thoughtful and draw upon your research on the company. Be sure to incorporate their language into your own. Express that you've imagined yourself in the role by detailing what interests you the most about working with them. Answer with sincerity and in a manner according to your nature.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. This job is right for me at this point in my career because it offers an opportunity to utilize my recent education in IT while allowing me to advance in my management skills."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I love working in this industry, and I've read many positive reviews about Deloitte. I align with your core values of leading the way, serving with integrity, caring for one another, and fostering inclusion and collaboration. More specifically, it's very similar to my current role, and I meet all minimum requirements for the position."
Written by Jaymie Payne on November 28th, 2022
Discovery
34. What is your long-range career objective?
How to Answer
Onboarding new employees is time-consuming and costly, so the interviewer wants to ensure that this role will be a long-term fit for you. Be open with the interviewer about your dreams within this company on a long-term basis. Share what promotions you hope to eventually receive and discuss what you wish to learn from being a part of their organization. The key to answering this question is to express to the interviewer that you plan to be employed by the company for many years.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"While visiting your company website, I noticed that you have some leadership opportunities available in several locations. I would love to work my way into a management or leadership role with your organization and would be willing to relocate to do so. I really like what your organization stands for, and I hope to see a current fit, and future growth, here."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"That is a great question! I see myself leading a small team of like-minded and passionate individuals who enjoy the work we accomplish together. I also see myself working closely with a charity to give back to the community."
Written by Jaymie Payne on November 28th, 2022
User-Submitted Answer
"My current goal is to explore, develop skills, and better myself. In the long-range, I want to have gained experience in leading and managing projects. I will be looking for opportunities to expand my responsibilities within this role to work toward my goal."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Once again, this is a great start, but I suggest being more specific. For example, you mention a goal of exploring and developing new skills. What specific skills are you working to develop? What role would you like to be in within the next 5 years? What about 10 years? Painting a clearer picture of your career goals will help your interviewers learn more about you and your long-term goals and interests.
Discovery
35. We have many strong competitors. What makes Deloitte stand out, and how could we improve?
How to Answer
Research Deloitte before your interview, and learn about its business landscape. Be able to speak to a few competitors, their service offerings, and what their customers and employees are saying online. Check out some review sites to get an idea of what the public is saying about Deloitte vs. their local competitors. Keep your answer positive and complimentary.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"After researching Deloitte online, I found that you stand out because of the many ways you give back to your community. People are talking about Deloitte's charitable contributions and generosity on your website and third-party review sites. This factor makes your company stand out because I am serious about working for an organization aware of its social impact."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I know that McKinsey and Company, Accenture, and KPMG are among the top competitors of Deloitte. I reviewed their company websites and found the Deloitte website was very user friendly and had a modern feel. It was easy to find your mission and values statement. I think your focus on sustainability sets you apart at first glance. Without having worked at Deloitte, it is tough to give suggestions on improvement accurately."
Written by Jaymie Payne on November 28th, 2022
Discovery
36. How do you balance life and work?
How to Answer
Burnout is a real issue for employers, so Deloitte is proactive in preventing this among their teams. Give examples of how you try to maintain a healthy work-life balance. Examples could include taking breaks, shutting off your work phone/email where appropriate, prioritizing health and wellness, exercising, and open communication with your manager.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do, it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I prioritize my health and wellness by exercising regularly and attending preventative appointments. I also set boundaries for when I am on my work phone or checking email after hours; that way, I can give my family the time they deserve. Lastly, I take my designated lunch break every day to ensure I'm not skipping meals and to give myself a mental health break."
Written by Jaymie Payne on November 28th, 2022
Discovery
37. Occasionally, we ask that you travel to meet with a client. What are your limitations to travel requests?
How to Answer
The job description should say if travel is required for the position and, if so, what percentage of time it would be required. If it doesn't, don't be afraid to ask follow-up questions here to determine the frequency of travel and distance required. Knowing all the details will allow you to answer more honestly. Think about whether you would be able to travel and if you would need advanced notice each time. If you have limitations that restrict your ability, be upfront about it. If you have some flexibility speak openly about the circumstances.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"In my previous account director role, I was required to travel 50% of the time, and it was no problem. If it would be overnight travel, I would just ask that I have as much notice as possible so I can arrange my personal affairs."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I am willing to travel and understand the importance of meeting face-to-face to maintain relationships. I'm flexible during the week; however, weekends would be more of a constraint. Can you share how frequently weekends would be required?"
Written by Jaymie Payne on November 28th, 2022
Discovery
38. What do you know about Deloitte's clients and the types of services we offer?
How to Answer
The interviewer wants to know that you have put some effort into getting to know their business and the types of clients that Deloitte services. You can find this information online by reading the company website or doing a Google search. Discuss with the interviewer what you discovered during that research. It is okay to ask the interviewer more about the services and clientele at Deloitte.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"From what I understand, you provide services primarily to clients within 'ABC Industry.' Your range of services is quite broad, which was a big pull for me when applying to Deloitte. Could you tell me more about your primary client base?"
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I researched Deloitte before coming here today. I believe your product range is vast and would attract a very diverse set of clientele. Is this correct? The service that stood out to me was (name a service) because it offers exceptional value to established business owners and new entrepreneurs alike."
Written by Jaymie Payne on November 28th, 2022
Discovery
39. What are some of your hobbies outside of work?
How to Answer
The interviewer would like to know more about you. Give an example or two about things you enjoy doing outside of work. Avoid giving too many personal details (marital status, how many children you have, your religion, etc.), and keep your answer brief (no more than a couple of minutes).
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I'm an outdoors person and try to get out of the house as much as possible. I enjoy outdoor activities like hiking, swimming, fishing, and kayaking."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"Outside of work, I love to explore my creative side. I practice photography and take sculpting classes regularly. As an avid reader, I also explore writing. I also consider cooking art and try to incorporate creativity into the fun meals I prepare for family and friends."
Written by Jaymie Payne on November 28th, 2022
Discovery
40. Are you currently interviewing with any of our competitors? Why do you want to work for Deloitte over those companies?
How to Answer
Be honest about your status and if you're passively or actively job searching. Be open about whether you are interviewing with other companies, and if so, the stage of the interview process you are in and if you have any pending offers. This gives the interviewer a better idea of how seriously you're pursuing other opportunities, how soon you're looking to make a move, and how quickly they need to make a decision. If you are interviewing elsewhere but Deloitte is your preferred employer, don't be afraid to share that information.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I am actively interviewing; however, I am using strong discretion concerning the next step in my career. I understand that some of your competitors are hiring, and the positions are competitive. My deciding factor is the corporate culture and overall reputation of the company. Deloitte stands out from the rest in employee engagement and client satisfaction."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I have just started my search and applied to a limited number of companies. Rather than sending out multiple applications, I have chosen to be very targeted in my search. I want to work for Deloitte because you maintain old-fashioned values while being a fast-moving and innovative organization. I appreciated that about your organization and would be very proud to be on your team."
Written by Jaymie Payne on November 28th, 2022
Discovery
41. What type of manager brings out the best in you?
How to Answer
The interviewer is trying to understand your preferred style of management. The person interviewing you could be your potential manager, so this question will tell them if you would align well with them. Be sure you research Deloitte's culture and, if possible, research the background and education of the person you're interviewing with.
Consider past employers and the best leader you had. Think about their traits or habits that made you enjoy working with them. In your response, explain some of the qualities you're looking for in a leader but demonstrate that you're flexible and work under different management styles.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"My ideal manager genuinely cares about their employees and their success. I once had a manager who, in our one on ones, always started by asking how my family was, and that meant a lot. She would also ask what was going well and what wasn't and took a true interest in helping me succeed. I also value a manager with good communication skills. I appreciate when updates and changes are communicated, and my manager follows up when they say they will."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I prefer a manager who gives me the training, tools, and resources to be successful and then trusts me to do the job. I appreciate being given autonomy while also knowing I have the support of my manager and team if needed. I also value a manager who keeps lines of communication open, and I feel comfortable approaching if I have a concern or need assistance."
Written by Jaymie Payne on November 28th, 2022
Experience
42. Deloitte operates in a number of industries. Can you describe your experience in those industries?
How to Answer
First, you will need to understand what industries Deloitte operates in. Research on their website would show they are active in financial services, life sciences, healthcare, government and public services, energy, resources & industrials, consumer and technology, media & telecommunications. Give a high-level overview of the industries you have experience in, the number of years, and various positions held.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"After reviewing your company's website, I realized Deloitte has a very robust portfolio! Most of my experience has been in healthcare, having served ten years as the director of operations. I also have experience in life sciences, pharma, and government services in the same capacity. I'm very open to expanding into other areas and feel I have many transferable skills that would allow me to be successful."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"As I have been in consulting services for the last two decades, I have explored many different industries. I have served as an account director in the finance, government, public services, and tech industries. I have been exposed to healthcare, human services, and telecommunications over the years as well."
Written by Jaymie Payne on November 28th, 2022
Experience
43. How do you prospect new leads or clients?
How to Answer
Certain Deloitte employees may be expected to generate a portion of new clients, so this question will likely come up in some form. The interviewer would like you to take them through your prospecting process. Because this question is open-ended, it can be easy to go on and on about every tiny step you take. The primary purpose is to show the interviewer that you can build a strategy and execute it to build your business and meet goals.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I have a few techniques I utilize. First, I ensure that all of my prospects are in my CRM so that I can reach out from time to time. I ask for referrals from my clients and make warm calls from that list. More passively, I publish a lot of industry-related content on LinkedIn, which has grown my network, increased engagement, and resulted in fresh leads. Another highly effective prospecting technique has been attending networking events within a two-hour radius of my office."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"As I build my portfolio, getting my name out there through networking and referrals is important. I do a lot of social media marketing in the form of educational posts, which starts conversations online with prospective customers I may not otherwise meet. I also spend time messaging my LinkedIn connections and joining different groups on all social media platforms."
Written by Jaymie Payne on November 28th, 2022
Experience
44. In this role with Deloitte, you will be required to make regular presentations to our clients. How comfortable are you with public speaking and creating PowerPoint presentations?
How to Answer
At Deloitte, you could be expected to plan, prepare, and deliver presentations to clients or other stakeholders. As most of us know, public speaking can be intimidating. It's okay to be nervous; however, the interviewer wants to see that these nerves do not hinder your preparation and ability to communicate well.
If you know ahead of time that presentations will be a part of this position, feel free to bring a previously crafted PowerPoint presentation with you on a tablet or iPad. Otherwise, be prepared with examples that include the number of people you have presented to, the range of topics, and the outcome.
You can also make your answer very clear by rating yourself from 1-10 on your PowerPoint and public speaking skills. If you have any formal training in public speaking, be sure to mention that.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I am very comfortable with public speaking and would rate myself as an advanced user of PowerPoint. I have attended multiple Toastmasters classes to perfect my public speaking skills. In my current position, I will present to groups from three people to 90, ranging from 'lunch and learns' with my internal team to the entire department for my client. I receive consistently positive feedback on my presentations because I like to keep them engaging through analogies and sharp visuals."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I am an intermediate user of PowerPoint and have no problem improving my skills to an advanced level. My experience with public speaking is limited; however, I do not suffer from stage fright. I would very much enjoy further exposure to public speaking and the delivery of presentations."
Written by Jaymie Payne on November 28th, 2022
Experience
45. Deloitte is a global organization. What experience do you have working with coworkers or clients outside of the US?
How to Answer
Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. Over the years, the organization has grown in scale and diversity--approximately 312,000 people in 150 countries and territories providing these services. Deloitte serves four out of five Fortune Global 500(R) companies, so global experience with clients and coworkers will be a huge plus! Share with the interviewer your years of experience working with international clients, and be specific with what countries, regions, or cultures you have supported.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I have not worked with clients or colleagues outside the US. If I were assigned this type of account or project, I would first research the country and learn more about the cultural norms, especially business-related ones. I would observe meetings with colleagues, better understand how conversations and meetings flow, and learn as much as possible before jumping in. I'm not afraid to ask questions, so if I didn't understand something along the way or needed advice, I would speak to a colleague or manager for support to better serve the client or project."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I have experience working with coworkers and clients in EMEA. I know the inner workings of effectively communicating with different cultures and being mindful of the time difference when sending communication. If there is a language barrier, I make sure to speak slowly and clearly, and I can pull in a business partner if we need assistance bridging the gap. I always enjoy learning new things, and working with various clients in EMEA has expanded my knowledge base!"
Written by Jaymie Payne on November 28th, 2022
Experience
46. Tell me about your relevant experience to this position.
How to Answer
Depending on the job description or position you're interviewing for with Deloitte, when asked questions about your relevant experience, research the job posting, the position, and the company. Then perform comparable research on yourself, aligning your goals with theirs. Highlight the most relevant soft and hard skills you've gained through your career. Exhibit passion for your field and enthusiasm for where it'll lead you. List some of your more noteworthy transferable skills. That can include creative problem-solving and innovation, above-average communication skills, active listening skills, time management skills, a growth mindset and an eagerness to expand your comfort zone, emotional intelligence and maturity, interpersonal and collaboration mindsets, flexibility, and adaptability.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I bring the experience you are looking for in filling this position. In addition to being an expert user in SAP, I also bring five years of experience in desk side support and as a bilingual IT support agent."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I have ten years of experience in a consulting role, and I've worked with clients in finance, tech, and government affairs. I have a bachelor's degree in business management with a focus on human resources, and this has allowed me to support my clients holistically."
Written by Jaymie Payne on November 28th, 2022
Experience
47. We have a healthy yet competitive culture at Deloitte. How do you track your successes and metrics? How often do you look at your KPIs?
How to Answer
At Deloitte, leaders set ambitious goals and evaluate performance by measuring what they achieve and how they achieve it. They are committed to an inclusive and equitable workplace where rewards and promotions are based on results and ability.
Describe your goals in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company has no set goals or key performance indicators, be honest and give examples from a previous job or any relevant personal goals you may have set. Be sure to discuss your ability to attain those goals as well.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"My current company offers a robust tracking system where I can view my current metrics daily. I check these metrics every day because they measure me against my monthly and company average. It's important in this line of work to keep up to date on results. By keeping on top of my KPIs, I can improve my performance and results whenever necessary."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"In my opinion, the only possible option is to review my KPIs at the beginning and end of each day. I track my successes and progress through our company CRM and make a daily plan related to what I need and want to accomplish. At the end of each day, I assess my progress to prepare mentally for the following days' activities."
Written by Jaymie Payne on November 28th, 2022
Experience
48. What is the highest revenue-generating account you have managed?
How to Answer
Deloitte serves clients in various industries, including finance, healthcare, technology, energy, government, etc., and the account sizes and revenue vary. The interviewer would like to understand the size and value of the account(s) you've supported or managed as they consider possible alignment within their organization. If you launched a new account and scaled it over a period of time, use that as an example and share the revenue growth. If you've managed a high-profile account, share that example as well. Be sure to honor current NDAs, and remember, you don't need to share specific client names, just general overviews are acceptable.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"Two years ago, I launched a pharmaceutical account where we supported their recruitment needs. Upon launch, we had two recruiters assigned, and by the end of the contract's first year, we had grown the account to six recruiters, which increased the revenue by 70%! In general, most accounts I have managed have generated revenue between $200,000-$250,000 per month."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I have supported a variety of accounts, some small and some larger. My largest account was a high-profile tech startup where we provided all their tax auditing and consulting services. That account generated revenue of 1.2 million dollars a year."
Written by Jaymie Payne on November 28th, 2022
Experience
49. When have you worked with a diverse group of people?
How to Answer
At Deloitte, you will work alongside other employees and likely be client-facing, so it's essential to have experience working with a diverse group of people to be successful. Describe the customer demographics you have experience working with and who you connect with most easily. Take this opportunity to discuss your experience working with diverse groups of people and refrain from speaking negatively about customers and coworkers.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time at University. I am most comfortable and happy in this environment because it offers a great learning opportunity when you have a variety of experiences, cultures, and backgrounds."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I'm a very easy-going person and get along with almost everyone. I respect others and treat them with kindness. I often try to put myself in the other person's shoes to understand their perspective better. I've found that this bridges the gap in communication and understanding. I understand that people are diverse in their experiences, backgrounds, education, and personalities, and I accept people for who they are. I leverage their strengths so they are successful, as well as the team and organization."
Written by Jaymie Payne on November 28th, 2022
Experience
50. What CRMs do you have experience with and to what extent?
How to Answer
Deloitte is a customer-centric organization, so it's likely they use CRMs. CRM stands for customer relationship management, and many companies use these systems to manage customer information. The interviewer is trying to understand what software you've used and your experience level. Speak about your experience with systems like SAP, Salesforce, Oracle, OnContact, Prophet, etc. If you do not have experience with CRMs, be honest, but also speak to your willingness and aptitude to learn.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I have never worked with a CRM before. However, I understand that this software allows you to store prospect and customer contact information to identify sales opportunities and send out marketing campaigns. I have researched a couple, like Salesforce, and watched videos on how they work. If offered the position, I'm eager to learn more about your system and dive into the training."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"In my current role, I use Salesforce, but I've also worked with Relenta and Prophet. I'm a quick learner, so if Deloitte uses other systems, I'm willing and able to learn."
Written by Jaymie Payne on November 28th, 2022
Experience
51. What experience do you have negotiating contracts with clients?
How to Answer
As a Deloitte employee, you will likely need to possess exceptional communication and negotiation skills to succeed. Give an example of a time you had to utilize these skills to sell a product or service, renegotiate contract renewal terms, or influence the outcome of an internal process.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"In my current role, about 25% of my responsibility includes negotiating and renegotiating client contracts. I excel in this area, and I work to understand the client's needs while explaining how our services will benefit them. I'm able to tailor my communication style to my client. For example, I have one client who prefers direct conversations and brevity and another who likes to engage in small talk before getting to business. I am good at reading others and possess a high level of emotional intelligence. This and my communication skills allow me to excel at negotiating."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I have about ten total years of experience in contract negotiations. When working with new clients, I spend a lot of time getting to know them and understanding the "why" behind their needs. I ask exploratory questions to better gauge where we can support them, who makes the decisions, etc. I thoroughly review the services and SLAs so that expectations are set early on, and I also am clear on the price structure. I keep my contracts simple and easy to understand, and if there are concerns or questions, I'm readily available to talk through them and demonstrate the value we bring to the table."
Written by Jaymie Payne on November 28th, 2022
Experience
52. What decisions did you routinely make in your last position?
How to Answer
The interviewer would like to know more about the types of decisions you are accustomed to making in the workplace. How you answer this question will give them a good idea of your level of experience, seniority, and ability to handle the decision-making requirements in this position.
If the job you are interviewing for requires you to be decisive and quick on your feet, you will need to be able to provide examples of how you have done these things in the past. If you worked in tech support, you faced problems you needed to find solutions for regularly. If you worked as a sales rep, you might have been required to know how to negotiate and make decisions on prices and benefits you can give your customers.
You may have faced decisions that became so routine you didn't think twice! Refer to these types of decisions and be sure to highlight how these types of decisions have prepared you for a role like this one.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I'm currently responsible for most of the decision-making regarding personnel. I do all the recruiting, interviewing, and hiring, and I'm responsible for the budget related to our people resources. I also create the staff schedule and make decisions concerning adding or removing resources to make sure shifts are covered properly."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I was responsible for planning the content calendar: emails, blog post topics, timing, and social media posts, and executing the plans. That means everything from creating web copy to choosing images. Also, I collaborate with management to decide what promotions and sales we will run and when."
Written by Jaymie Payne on November 28th, 2022
Leadership
53. How do you evaluate success among your team members?
How to Answer
You must know each member's strengths and growth opportunities when leading a team. Balancing their self-management with your supervision takes trust while ensuring their professional needs are met. One underperforming team player can drag down the entire group. One overburdened star employee can result in dissent and burnout. Describe how you would evaluate and manage your team's performance at Deloitte.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I have a very in-depth and successful system for evaluating success among my team members. I check in twice weekly with each member of my team - on Mondays to set our goals together and on Fridays to discuss successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I typically have KPI (key performance indicators) in place to measure the success of each team member. I also manage our overall success in working together. For example - are we hitting on key initiatives within the department, developing each other for succession planning, and having fun along the way?"
Written by Jaymie Payne on November 28th, 2022
Leadership
54. How do you deliver difficult feedback to your team?
How to Answer
To be an effective leader within Deloitte, you must be able to deliver difficult or negative feedback as it arises. Providing difficult feedback can be a delicate situation, so the interviewer is trying to learn more about how you approach this type of situation if you demonstrate understanding and empathy and if you can also motivate your employee in the same conversation. When responding to this question, give specific examples of what led to the discussion with the employee and how you handled it. Consider discussing how you gathered facts before the conversation and how you prepped to have the difficult conversation. Also, include any positive outcomes from the discussion with your employee.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I once had an employee who had been a consistent and reliable team member for many years. He suddenly started missing deadlines, and I had to follow up with him to ensure tasks were completed. We had a regular one-on-one meeting later that week. Before that call, I reviewed the last month's worth of projects, deadlines, and communications I had sent him regarding missing or late information. I made a list of those examples and had them ready to discuss. I have found it's ineffective to say things like, "it seems like you've missed assignments" or "I don't feel like you're engaged in your work lately." Having real data and examples to present to the employee is often more impactful and limits the rebuttals from those subjective comments. I started my call with him by asking how things were going in his personal life and at work. I then let him know that I value him as a team member and that I have noticed a pattern of missed deadlines, so I wanted to talk through what's going on and see what obstacles he's facing or what has changed that had caused this performance issue. He opened up to me about his personal problems, which were taking his focus off his work. We discussed our employee assistance program, and I asked him to be open with me when he struggles or needs time off to address personal matters. I reassured him that I understood his situation and wanted him to be successful at work. I reassigned some of his work to another team member with capacity while he took a few days to handle his matters. When he returned to work, he was focused and able to take his workload back, and I did not have any further performance issues with him."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I always coach an employee in a private setting, face to face. A message or tone can get misinterpreted in a text or email, so I feel it's essential to provide this type of feedback in person or virtually via camera if possible. When having the discussion, I always come with facts and data to back up my concerns, and I'm clear on where the employee is not meeting expectations. I engage the employee, and together, we create a plan, and I make clear my expectations and the consequences if that expectation is not met. A direct approach is best."
Written by Jaymie Payne on November 28th, 2022
User-Submitted Answer
"I would first communicate the bad news as I have heard it, but also I will discuss with them how correct it. I will provide any feedback or suggestion as I possibly can."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
In the "Revised Answer" section, I am providing a suggestion for how you could re-state this answer to improve the clarity and impact of your response.
"Communicating bad news is always challenging, so I would be very intentional in my approach. I would find a private place to discuss the news with my colleague, beginning the conversation by checking in on them as a person, then providing the news, and also providing feedback or suggestions if needed. I would also make sure that they had the chance to ask me clarifying questions and that they felt well-supported in their steps forward."
Leadership
55. When do you feel your leadership skills are most effective?
How to Answer
Your leadership skills will be the most effective when you have a great relationship with the individuals you lead. Show the interviewer that you recognize a great relationship starts with clear communication, trust, and honesty. Tell the interviewer that you spend time genuinely getting to know your team.
For instance, perhaps you like to understand what activities they have going on inside and outside of work, their kids' names, or if they have any pets. Building a relationship with your team will ensure that you can frequently and genuinely ask them how they are doing. The more comfortable they are, the better chance they will come to you for help in the workplace when they need it.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"My leadership skills are the most effective when my relationship with the employee isn't just a surface connection. I want to have true knowledge of their life and a good understanding of their career goals. When my employees feel confident that I can help them achieve their goals, they are likelier to be an engaged part of the team."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"My leadership skills are most effective when I'm empowered to make autonomous decisions based upon the needs of the organization and our collective cultural objectives. In the past, my leadership has grown mostly in an environment based on mutual respect and inclusiveness, both in thought and practice. I lead my team by example and through thought leadership and well-honed best practices."
Written by Jaymie Payne on November 28th, 2022
Leadership
56. Have you mentored anyone, and if so, how did you help them progress?
How to Answer
This question evaluates your leadership potential and coaching abilities. Deloitte wants to know whether you recognize that you contribute to your success and development by contributing to the company and the team. How you answer will potentially reveal your scope of that big picture.
Some strive to develop themselves, driven by their ambitions to accomplish their personal and professional goals, and hold a more narrow short-term view, checking off a list of accomplishments as they try to climb the ranks. There's nothing wrong with ambitiously trying to climb the ladder while prioritizing the team's success. When delivering your answer, balance your personal and team goals.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"When I was last in a leadership position, the clutch player employee displayed real talent and leadership skills. I decided they were prime to rise to the occasion and join the management. I spent months training them, and they quickly ascended through the ranks. I often told them their drive, ambition, and ability to follow directions got them there. But they would say, and my manager seconded this, that my coaching, clear direction, and communication made reaching and overcoming their goals easy. I finally agreed that we both succeeded in our goals."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"In my previous role, I was the most senior consultant, so when we had a new employee join, my manager asked if I would let her shadow me. I tried to put myself in his shoes and think about what he would need to learn first at a foundational level. I spent the first few days letting him observe what I did daily and showing him how I organized my work and time. I showed him how to do several tasks on the computer and a lot of the software we used. I made sure he was comfortable, and when he was ready, I had him take over while I observed and was there for support and any questions he had. It felt good to be there for someone new and help them get acclimated to our organization."
Written by Jaymie Payne on November 28th, 2022
Leadership
57. To what do you accredit your success as a leader?
How to Answer
This question is nuanced and tests your emotional maturity and perspective. How you answer will inform the interviewer of your self-awareness, confidence, and humility. Share what you believe has contributed to your success. Offer insights into the values and principles that contribute to your character. Out of the five main leadership styles, share which you most identify with. Provide relatable examples of leaders who influenced your character, a character from a book, a professor, a mentor, a family member, or a former manager. Explain how they impacted the shaping of your personality The more friendly and forthright you are, and the more you open up and let them know you, the more successful you'll be in your answer.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"A multitude of factors have helped me to become a strong leader. First and foremost, I had an outstanding mentor from a young age. Secondly, I have studied leadership at great length. My personality has also contributed to my success as I am a natural coach, teacher, and leader."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
Here are some other factors that make a successful leader:
- Having a good example and replicating that example
- Working on continual development, both professionally and personally
- Being diligent when it comes to fully understanding your business
- The ability to make solid decisions, promptly
- The ability to delegate when you know you aren't the best person for the task
- Maintaining a positive attitude even when times are tough
- Admitting when you are wrong and holding yourself accountable
- Keeping your team in the loop on current and upcoming changes
Written by Jaymie Payne on November 28th, 2022
Leadership
58. How do you make tough decisions, knowing they may affect your entire team?
How to Answer
The interviewer wants to understand your thought process and what you consider when facing challenging decisions that could impact your entire team. Think about how you weigh the pros and cons when facing a no-win scenario and the measures you take towards damage control to reduce the impact as much as possible. How you answer will help them determine whether you would be an asset or a liability.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"Leaders are set apart by their ability to make tough decisions respectfully and diplomatically. Last year, we had to lay off 25% of our sales team. I knew that there would be hurt feelings. I got through it by reminding myself that I am the leader for a reason. I needed to trust my judgment but still be able to justify my decisions in the end. When tough choices are in front of me, I will back up my gut feeling with data analysis. If the data supports my intuition, I know what the answer or decision needs to be."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I believe when you work with a team, it is important to bring any questions or situations to the team before making a decision. Everyone should have input; however, the leader needs to be able to pull the trigger on all decisions in the end."
Written by Jaymie Payne on November 28th, 2022
Leadership
59. As a new leader at Deloitte, how would you evaluate your team’s abilities?
How to Answer
Deloitte hires many employees every year, new leaders included, so the interviewer needs to understand your experience in this area. Provide the interviewer with an overview of your background evaluating a new team and give specific examples and approaches or techniques that you used. Speak about what you've found to be effective in this process.
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"As a new leader, I remember that it can be an overwhelming and challenging time for employees. In my first week, I typically have a team meeting to introduce myself and meet everyone; then, I set up initial one-on-ones and reoccurring meetings. In the first few meetings, I dive in and seek to understand their past work experience, what they feel is going well, what they feel are obstacles or barriers, their career goals, projects they have worked on, etc. I typically spend the first few weeks assessing their personality, collaboration, and technical skills before I read their past performance reviews; that way, I don't have any biased or preconceived ideas before I get to know them. I also seek feedback from the team in these one-on-one meetings. For example, I might ask, "who on the team do you go to when you need help?" so I can further identify who the team views as mentors or leaders."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"As a new leader, I first get to know employees personally to build that relationship and trust. Over my first few months, I spend time with them one-on-one, getting to know what they enjoy about working at the company, what projects they are passionate about, and what they view as some of their greatest accomplishments. I like to explore how they assess themselves, and if possible, I speak to their previous manager to get feedback on their areas of strength and weakness, keeping in mind that is subjective information."
Written by Jaymie Payne on November 28th, 2022
Leadership
60. How would you motivate your Deloitte team members?
How to Answer
You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can make a difference.
If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share how you have encouraged others to keep up the good work!
Written by Jaymie Payne on November 28th, 2022
1st Answer Example
"I motivate my team members by coming to work with an exceptional attitude daily. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day more positively."
Written by Jaymie Payne on November 28th, 2022
2nd Answer Example
"I utilize several techniques to motivate my team. I'm readily available to coach, mentor, or help others brainstorm. I look for ways to engage the team as individuals, actively involving them in the decision-making process and giving them a voice to express feedback and concerns. I encourage the development of new skills by providing projects and opportunities for them to grow."
Written by Jaymie Payne on November 28th, 2022