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Deloitte Interview Questions

To help you prepare for a Deloitte job interview, here are 60 interview questions and answer examples.

Deloitte was written by and updated on November 28th, 2022. Learn more here.

Question 1 of 60

Tell me about a recent project you completed ahead of schedule.

How to Answer

Because Deloitte is a very client-facing organization driven by results. The ability to deliver by a deadline is critical or before a deadline is exceptional and will drive the business forward faster. Speak about your experience working on projects with deadlines and give examples of times you've completed them ahead of schedule. Describe what you feel contributed to this accomplishment.

Written by Jaymie Payne on November 28th, 2022

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60 Deloitte Interview Questions & Answers

  • Behavioral

    1. Tell me about a recent project you completed ahead of schedule.

      How to Answer

      Because Deloitte is a very client-facing organization driven by results. The ability to deliver by a deadline is critical or before a deadline is exceptional and will drive the business forward faster. Speak about your experience working on projects with deadlines and give examples of times you've completed them ahead of schedule. Describe what you feel contributed to this accomplishment.

      Written by Jaymie Payne on November 28th, 2022

      1st Answer Example

      "In my current position, I am expected to cold call 100 customers per week. Most of our associates will break this down into 20 per day, five days per week. I call 50 customers each day for the first two days and then have time to make additional calls throughout the week. This effort generally equals a 25% surplus of cold calls to my portfolio. I am always ahead of target by going over and above that cold calling schedule."

      Written by Jaymie Payne on November 28th, 2022

      2nd Answer Example

      "In my current position, I was tasked with migrating our payroll system to a new provider. Happily, I completed the project two weeks ahead of schedule, allowing us to start the new service sooner. I attribute this success to strategic thinking, prioritizing tasks, and staying well organized."

      Written by Jaymie Payne on November 28th, 2022

  • Behavioral

    2. A core value of Deloitte is integrity. What does it mean to you to serve with integrity?

      How to Answer

      Deloitte has built a strong reputation based on honesty and integrity. By acting ethically and with integrity, Deloitte has earned the trust of clients, regulators, and the public. Their website notes that "upholding that trust is our single most important responsibility." Consider ways you demonstrate integrity in the workplace and share them with the interviewer.

      Written by Jaymie Payne on November 28th, 2022

      1st Answer Example

      "I always do the right then, even when no one is watching. That's a value I've always lived by and would bring to Deloitte. I would serve the organization and my clients with integrity by preserving the trust of those I work with and speaking up when something isn't right. I would comply with all policies and procedures to ensure the highest quality of service to all."

      Written by Jaymie Payne on November 28th, 2022

      2nd Answer Example

      "I would consistently serve with integrity by being professional and honest. Transparency is important when maintaining a trusting relationship, and I would be honest with my manager, team, and client. If we made a mistake, I would take ownership and go above and beyond to fix it and make things right. I would never falsify or hide something. The reputation of the company and myself is important to me, so I would do everything possible to protect it."

      Written by Jaymie Payne on November 28th, 2022

  • Behavioral

    3. Describe your communication style.

      How to Answer

      Deloitte Consulting seeks to hire those with above-average communication skills who can effectively represent their brand when interacting with their clientele. A person with above-average communication skills will be able to adapt their communication style to those whose skills are less skilled. To demonstrate your skill level, communicate your answer as articulately as possible. Study Deloitte's website and integrate their keywords into your answers whenever possible. Refrain from using any speech crutch words such as "like," "um," and "you know," among others. You may also mention your ability to mirror, validate, and empathize, active listening, and non-defensive communication skills.

      Written by Jaymie Payne on November 28th, 2022

      1st Answer Example

      "I'm direct in my communication and typically try to communicate important information face to face first, then follow up with an email recapping the conversation and highlights. I always maintain a professional and positive tone and never raise my voice or curse in the workplace. I'm bilingual, so I can communicate with a diverse group of people. I am confident that my communication skills will work well here because I focus on simple solutions, easy-to-understand language, and a friendly tone."

      Written by Jaymie Payne on November 28th, 2022

      2nd Answer Example

      "Having worked in customer service for the last ten years, I've sharpened my communication skills. I'm a good listener, often practicing active listening techniques in everyday conversations. For example, when a customer explains the type of item or product they are looking for, I repeat what I think I hear as their description to ensure I understand exactly what they are looking for. I always maintain a professional tone, whether in verbal conversations, email communication, or instant messenger applications at work."

      Written by Jaymie Payne on November 28th, 2022

  • Behavioral

    4. Collaboration is a core value of our leadership at Deloitte. How do you promote collaboration in the workplace?

      How to Answer

      At Deloitte, collaboration is a core value. They approach their work with a collaborative mindset, teaming up across businesses, geographies, and skill sets to drive measurable impact. Whether you have been an individual contributor or a people manager, describe ways you have promoted collaboration. Perhaps you encourage others to have a voice, or you recognize the strengths of others and encourage them to use them to benefit the team.

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  • Behavioral

    5. Deloitte has detailed procedures for client technical support. What would you do if those procedures stopped working?

      How to Answer

      The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. How you answer this question will tell them how resourceful you are and whether you exhibit 'outside-of-the-box thinking. They seek to measure your preferred working style and whether it meets their required criteria. Discuss the steps you would take if this situation happened to you while working at Deloitte.

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  • Behavioral

    6. How do you explain complicated concepts to those who may not understand?

      How to Answer

      The interviewer wants to know that you can explain complex ideas without being condescending to your co-workers or talking over their heads. Give the interviewer an example of how you break down information to make it easier to digest for the average person.

      Think of a presentation about a complex topic as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching their heads, trying to figure out what you're saying. When you can define key terms and phrases to make them more relevant to your audience, you have skills! Not everyone can do this.

      Prepare an example that demonstrates your communication skills and ability to convey complex information in easy-to-understand terms.

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  • Behavioral

    7. What sources do you look to when you need to solve a complicated problem?

      How to Answer

      Part of the Deloitte business offering is to be a solution provider. The interviewer wants to know that when you are faced with a complex problem, you persevere. Maybe you refer to a company handbook or manual or ask a peer or manager for advice. If you work in the medical field, you may turn to textbooks, online research, colleagues, or even a patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem. Demonstrate that you know how to utilize available resources. Offer relevant examples that showcase that you are a critical thinker and resourceful!

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  • Behavioral

    8. At Deloitte, we strive to "lead the way." How would you live out this value if you joined our team?

      How to Answer

      In the company's words, Deloitte is not only leading the profession but also reinventing it for the future. Their core value of "leading the way" focuses on making bold choices, delivering the best for clients, being future-focused, and being a champion for societal impact. Whether you will be an individual contributor or a people leader, describe what you bring to the table that will drive the mission forward.

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  • Behavioral

    9. As a leader of Deloitte, how would you foster a culture of inclusion?

      How to Answer

      Fostering inclusion and embracing diversity are core values of Deloitte. This allows them to attract top talent, promote innovation, and deliver well-rounded client solutions. Consider your role as a leader and describe how you foster inclusivity in the workplace and among your team.

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  • Behavioral

    10. What is the most competitive work situation you have experienced? How did you handle it? What was the result?

      How to Answer

      Deloitte is a part of a very competitive industry. Think back to when you were racing others to achieve the best sales, working towards a promotion, eagerly trying to win a new contract, or other situations that pushed you to rise above your peers.

      Be sure to tell the interviewer that you rose to the challenge and were excited to see what you could achieve! Tell the interviewer about how you kept yourself calm while pushing yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention your successful outcome.

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  • Behavioral

    11. When have you had to change a major component of your project due to new information?

      How to Answer

      When faced with high-pressure decision-making, an old expression applies - 'A good plan today is better than a better plan tomorrow.' Being able to swivel the focus of your project is a necessary skill for your success in most careers. The ability to react calmly under increasing pressure in a high-pressure situation requires high emotional intelligence and adaptability. Provide an example that exhibits sound judgment while thinking fast on your feet. Discuss the results of your course of action, what you learned, and how you've grown from your experience.

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  • Behavioral

    12. This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with Deloitte while setting a strong groundwork of trust with your new team members?

      How to Answer

      The interviewer would like to hear more about your action plan should you be accepted for the position with Deloitte. Think about the skills gap you could fill or any internal struggle that Deloitte is trying to resolve by hiring someone like you.

      Tell the interviewer how you will make a fast impact, but also address how you will ensure acceptance by your new team members.

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  • Behavioral

    13. Have you ever broken a confidentiality agreement?

      How to Answer

      Confidentiality agreements or non-disclosure agreements are commonplace at Deloitte, given the client base that they serve. Demonstrate your experience and professionalism by validating why they're necessary and the value you see in them for protecting the interests of all stakeholders. Assure the interviewers you have no issues with signing and adhering to them and have never broken any such agreements in the past. Reassure them of your honesty and integrity.

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  • Behavioral

    14. How do you manage your time?

      How to Answer

      Deloitte values productivity and accountability, so this question is designed to understand your ability to prioritize, organize and time manage your projects. Your answer provides insight into your decision-making skills and how you react under pressure.

      Be clear and concise when giving your answer, and don't be negative or complain about colleagues or your manager in the response. Use this opportunity to highlight your ability to multi-task and explain your techniques for staying organized and setting realistic expectations. You can also focus on how you may have gotten other team members involved and delegated tasks to be more effective. Use this opportunity to showcase your communication skills!

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  • Behavioral

    15. We have a very specific personality type that fits well with the strong corporate culture at Deloitte. Describe your personality in three words.

      How to Answer

      This question can be stressful if you are not prepared to discuss your personality and characteristics. Rather than freezing up during your interview or saying something you regret, take a few minutes to jot down some ideas before your meeting.

      Review Deloitte's website and see if you can source any recurring keywords in their job postings, core values, mission statement, or 'About Us' section. Any recurring themes or keywords will give you a great idea of the type of personality and characteristics that Deloitte is looking for.

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  • Behavioral

    16. How do you prioritize multiple tasks?

      How to Answer

      Your interviewer is trying to ascertain your ability to assess the urgency, timing, and commercial importance of competing priorities. Your answer will demonstrate your ability to cope with stress, flexibility, adaptability to change, resourcefulness, and propensity for outside-of-the-box thinking. Talk about the tools and resources you use to plan your work and keep track of your progress while preventing rework and staying organized on the job.

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  • Behavioral

    17. This position with Deloitte requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?

      How to Answer

      The interviewer would like to know that you can source information when and where you need it. In this industry, and with Deloitte, you must be in the know and on top of your client's needs at all times. Talk about where you first go for information when you need it the most.

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  • Behavioral

    18. Tell me about a time you had to work with a difficult colleague or customer.

      How to Answer

      Working within a complex organization like Deloitte, you will likely interact with several people daily, including colleagues, senior leaders, clients, and public vendors. Possessing the skills to handle difficult situations and people in the workplace is essential. Think about a time you had a challenging coworker or customer and what made it difficult. Describe the situation and how you handled it. Avoid speaking negatively about a former employer or colleague when answering.

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  • Behavioral

    19. Tell me about your last performance review.

      How to Answer

      Deloitte is focused on hiring top talent, and this question provides the interviewer with some insight from your most recent performance feedback. Think about your last formal appraisal; if your company did not conduct them, think about conversations you may have had informally with your manager or supervisor. Discuss what strengths your manager recognized and what significant milestones or accomplishments were highlighted. Deloitte values customer service, collaboration, and integrity. Think about how you can tie your areas of strength and achievement to the role you're applying for and the company's core values.

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  • Customer Service

    20. At Deloitte, we seek to hire employees who can read between the lines to uncover our client's potential needs. Give me an example of how you have successfully done this.

      How to Answer

      The interviewer would like to know that you understand the nuances of this job. When you work for Deloitte, you must be able to think independently. This type of thinking will increase client happiness and sales results and expand your portfolio. Give one real-life example of how you helped a client by reading further into their potential needs.

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  • Customer Service

    21. What would you do if a client asked you about a product or service and you were unsure of the answer?

      How to Answer

      Deloitte offers a wide range of products and services, so you will likely run into a situation where you're unsure how to answer a question. The interviewer wants to discover more about how you would react under pressure and when you lack the knowledge necessary to answer a question. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.

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  • Customer Service

    22. How will you contribute to the high customer service standards Deloitte Consulting prides themselves on?

      How to Answer

      Deloitte's survival depends on client satisfaction and exceptional service and performance. This question allows you to speak to your work ethic and commitment to the team and customers and provides insight into whether you do the bare minimum or are willing to put forth some extra effort when called upon. The interviewer wants to understand who you are, your approach to customer service and whether you will effectively represent their brand.

      Before your interview, dedicate time to researching Deloitte's website, media coverage of the company, interviews with the executives, how they compare to their competitors, and client and employee reviews. What are their clients saying? Note recurring keywords on their website regarding their customer service standards and core values. Speak confidently about how you plan to uphold their strong customer service standards if given the opportunity.

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  • Customer Service

    23. At Deloitte, we do everything to ensure that our clients are satisfied. What is your client service philosophy?

      How to Answer

      Because Deloitte puts so much effort into their customer service reputation, the interviewer needs to be confident that your client service values align with theirs. Research the Deloitte website and note any keywords they use regarding their clientele. In your response, use examples to demonstrate that you value and prioritize your customers.

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  • Customer Service

    24. How do you ensure your clients understand the contracts they are signing?

      How to Answer

      Deloitte offers products and services in taxes, consulting, audit and assurance, risk assessment, and more, so it will first be essential to demonstrate your desire and ability to understand and be knowledgeable about the products and policies you may be selling. Next, demonstrate that you possess the necessary communication skills to help your customers understand the language and coverage of what you're selling.

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  • Discovery

    25. What made you consider leaving your current job?

      How to Answer

      The interviewer is trying to learn more about why you've decided to pursue new opportunities. Discuss your reason for leaving, then explain what makes the role at Deloitte appealing to you. Maintain a positive and professional tone. Avoid complaining about your current or previous company, manager, or team, as hiring managers usually see this as a red flag. Instead, give a more general reason like "I'm looking for more opportunities for growth," "I'm ready to explore new industries and expand my skillset and experience," "I'm looking for a shorter commute, etc., "

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  • Discovery

    26. What would you consider your most significant professional accomplishment to date?

      How to Answer

      This question aims to evaluate what "putting your all in" means to you. How you answer will help the Deloitte interviewer assess your work ethic, motivators, and career goals while gaining insights into your personality, enabling them to compare you to the other applicants in the interview pool. Even if your example is on your resume, feel free to use it and explain why your accomplishment stands out. Detail everything that went into it and how it aligns with the career milestones you're working towards. They want individuals who are enthusiastically engaged and driven to make a lasting impact.

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  • Discovery

    27. What are your salary expectations?

      How to Answer

      Provide the company with a target range you would like your salary to fall within, given your experience and the position you are applying for. By providing a range, you are demonstrating flexibility while also voicing what you feel your contributions are worth. The Deloitte website mentions a comprehensive rewards program, which includes work-life balance, health benefits, mental health services, retirement plans, and more. If these or other benefits like employee discounts, tuition reimbursement, etc., are important to you, also share that you would consider those when considering a compensation package.

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  • Discovery

    28. Would you be willing to work over 40 hours a week?

      How to Answer

      With this question, they gauge your overall flexibility and expectations for the role. Depending on the position you are applying for, there may be a high demand for overtime or weekend hours, less desirable shifts, or on-call coverage when experiencing staff shortages.

      You'll want to showcase that you are fully prepared for the interview and answered all the questions you could. If their expectations surrounding availability are still unclear after researching the company and the position, then it is worth clarifying this now. Both an employee and an employer should learn that the job isn't a good fit earlier rather than later.

      Be honest. If you have other priorities or demands on your time that aren't conducive to working lots of overtime or covering different shifts, it's better to discuss these things in an interview than commit to a schedule that won't work for you. Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week.

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  • Discovery

    29. What drove you to pursue a position at Deloitte?

      How to Answer

      Most career-minded individuals have a career plan that they adapt and modify throughout their careers. The interviewer wants to know what compelled you to pursue this position and how working with Deloitte Consulting will advance your career. Share with them how this opportunity aligns with your career goals and ideal working environment. Tell the interviewer what you feel Deloitte is doing right and how their values and culture align with your personality and professional ideals. Do your homework on the company and yourself to see how well the two align.

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  • Discovery

    30. What are your thoughts on web-based, click-to-chat support solutions?

      How to Answer

      Whenever you are asked your opinion on an industry-related topic, unless you are familiar with their position, you should showcase your diplomacy, use discretion, and avoid presumption. Whether or not you have had positive experiences with web-based, click-to-chat support solutions, you should focus your answer on objectivity. If Deloitte offers a service like this, ask them questions about that service and how it has benefited them.

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  • Discovery

    31. Walk me through your educational experience and how it would aid you in a career with Deloitte.

      How to Answer

      This question goes deeper than what you've detailed on your resume or the strength of your academic record. It explores your ambition and professional growth while revealing your commitment to your career path. Discuss what you learned from your college experience, mentors, and professors who helped prepare you for your career. Anything that aided your professional growth during that chapter can be considered part of your educational history. Display your commitment to your career path, then and now, exhibiting a passion for your field and enthusiasm for where it continues to lead.

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  • Discovery

    32. What questions do you have about Deloitte?

      How to Answer

      It's always a great idea to have questions ready for the interviewer. Review the Deloitte website and other online resources to ensure you ask questions that are not mundane or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to by watching a video on their company site!

      Actively listen during the interview and ask any follow-up questions you might have based on what the interviewer has said. Consider asking follow-up questions about the interviewer, the company, the position itself, and when you can expect feedback from the interview.

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  • Discovery

    33. Why is this job with Deloitte right for you?

      How to Answer

      This question aims to reveal how Deloitte fits into your career plan, how developed your professional skills are, and whether you are ready for this opportunity. Give a more in-depth answer than the typical 'I am looking for growth' that many interviewers hear. Anyone bringing on a new employee wants to ensure they'll fit into the culture and work well with the rest of their teams. Be thoughtful and draw upon your research on the company. Be sure to incorporate their language into your own. Express that you've imagined yourself in the role by detailing what interests you the most about working with them. Answer with sincerity and in a manner according to your nature.

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  • Discovery

    34. What is your long-range career objective?

      How to Answer

      Onboarding new employees is time-consuming and costly, so the interviewer wants to ensure that this role will be a long-term fit for you. Be open with the interviewer about your dreams within this company on a long-term basis. Share what promotions you hope to eventually receive and discuss what you wish to learn from being a part of their organization. The key to answering this question is to express to the interviewer that you plan to be employed by the company for many years.

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  • Discovery

    35. We have many strong competitors. What makes Deloitte stand out, and how could we improve?

      How to Answer

      Research Deloitte before your interview, and learn about its business landscape. Be able to speak to a few competitors, their service offerings, and what their customers and employees are saying online. Check out some review sites to get an idea of what the public is saying about Deloitte vs. their local competitors. Keep your answer positive and complimentary.

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  • Discovery

    36. How do you balance life and work?

      How to Answer

      Burnout is a real issue for employers, so Deloitte is proactive in preventing this among their teams. Give examples of how you try to maintain a healthy work-life balance. Examples could include taking breaks, shutting off your work phone/email where appropriate, prioritizing health and wellness, exercising, and open communication with your manager.

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  • Discovery

    37. Occasionally, we ask that you travel to meet with a client. What are your limitations to travel requests?

      How to Answer

      The job description should say if travel is required for the position and, if so, what percentage of time it would be required. If it doesn't, don't be afraid to ask follow-up questions here to determine the frequency of travel and distance required. Knowing all the details will allow you to answer more honestly. Think about whether you would be able to travel and if you would need advanced notice each time. If you have limitations that restrict your ability, be upfront about it. If you have some flexibility speak openly about the circumstances.

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  • Discovery

    38. What do you know about Deloitte's clients and the types of services we offer?

      How to Answer

      The interviewer wants to know that you have put some effort into getting to know their business and the types of clients that Deloitte services. You can find this information online by reading the company website or doing a Google search. Discuss with the interviewer what you discovered during that research. It is okay to ask the interviewer more about the services and clientele at Deloitte.

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  • Discovery

    39. What are some of your hobbies outside of work?

      How to Answer

      The interviewer would like to know more about you. Give an example or two about things you enjoy doing outside of work. Avoid giving too many personal details (marital status, how many children you have, your religion, etc.), and keep your answer brief (no more than a couple of minutes).

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  • Discovery

    40. Are you currently interviewing with any of our competitors? Why do you want to work for Deloitte over those companies?

      How to Answer

      Be honest about your status and if you're passively or actively job searching. Be open about whether you are interviewing with other companies, and if so, the stage of the interview process you are in and if you have any pending offers. This gives the interviewer a better idea of how seriously you're pursuing other opportunities, how soon you're looking to make a move, and how quickly they need to make a decision. If you are interviewing elsewhere but Deloitte is your preferred employer, don't be afraid to share that information.

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  • Discovery

    41. What type of manager brings out the best in you?

      How to Answer

      The interviewer is trying to understand your preferred style of management. The person interviewing you could be your potential manager, so this question will tell them if you would align well with them. Be sure you research Deloitte's culture and, if possible, research the background and education of the person you're interviewing with.

      Consider past employers and the best leader you had. Think about their traits or habits that made you enjoy working with them. In your response, explain some of the qualities you're looking for in a leader but demonstrate that you're flexible and work under different management styles.

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  • Experience

    42. Deloitte operates in a number of industries. Can you describe your experience in those industries?

      How to Answer

      First, you will need to understand what industries Deloitte operates in. Research on their website would show they are active in financial services, life sciences, healthcare, government and public services, energy, resources & industrials, consumer and technology, media & telecommunications. Give a high-level overview of the industries you have experience in, the number of years, and various positions held.

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  • Experience

    43. How do you prospect new leads or clients?

      How to Answer

      Certain Deloitte employees may be expected to generate a portion of new clients, so this question will likely come up in some form. The interviewer would like you to take them through your prospecting process. Because this question is open-ended, it can be easy to go on and on about every tiny step you take. The primary purpose is to show the interviewer that you can build a strategy and execute it to build your business and meet goals.

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  • Experience

    44. In this role with Deloitte, you will be required to make regular presentations to our clients. How comfortable are you with public speaking and creating PowerPoint presentations?

      How to Answer

      At Deloitte, you could be expected to plan, prepare, and deliver presentations to clients or other stakeholders. As most of us know, public speaking can be intimidating. It's okay to be nervous; however, the interviewer wants to see that these nerves do not hinder your preparation and ability to communicate well.

      If you know ahead of time that presentations will be a part of this position, feel free to bring a previously crafted PowerPoint presentation with you on a tablet or iPad. Otherwise, be prepared with examples that include the number of people you have presented to, the range of topics, and the outcome.

      You can also make your answer very clear by rating yourself from 1-10 on your PowerPoint and public speaking skills. If you have any formal training in public speaking, be sure to mention that.

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  • Experience

    45. Deloitte is a global organization. What experience do you have working with coworkers or clients outside of the US?

      How to Answer

      Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. Over the years, the organization has grown in scale and diversity--approximately 312,000 people in 150 countries and territories providing these services. Deloitte serves four out of five Fortune Global 500(R) companies, so global experience with clients and coworkers will be a huge plus! Share with the interviewer your years of experience working with international clients, and be specific with what countries, regions, or cultures you have supported.

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  • Experience

    46. Tell me about your relevant experience to this position.

      How to Answer

      Depending on the job description or position you're interviewing for with Deloitte, when asked questions about your relevant experience, research the job posting, the position, and the company. Then perform comparable research on yourself, aligning your goals with theirs. Highlight the most relevant soft and hard skills you've gained through your career. Exhibit passion for your field and enthusiasm for where it'll lead you. List some of your more noteworthy transferable skills. That can include creative problem-solving and innovation, above-average communication skills, active listening skills, time management skills, a growth mindset and an eagerness to expand your comfort zone, emotional intelligence and maturity, interpersonal and collaboration mindsets, flexibility, and adaptability.

      Written by Jaymie Payne on November 28th, 2022

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  • Experience

    47. We have a healthy yet competitive culture at Deloitte. How do you track your successes and metrics? How often do you look at your KPIs?

      How to Answer

      At Deloitte, leaders set ambitious goals and evaluate performance by measuring what they achieve and how they achieve it. They are committed to an inclusive and equitable workplace where rewards and promotions are based on results and ability.

      Describe your goals in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company has no set goals or key performance indicators, be honest and give examples from a previous job or any relevant personal goals you may have set. Be sure to discuss your ability to attain those goals as well.

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  • Experience

    48. What is the highest revenue-generating account you have managed?

      How to Answer

      Deloitte serves clients in various industries, including finance, healthcare, technology, energy, government, etc., and the account sizes and revenue vary. The interviewer would like to understand the size and value of the account(s) you've supported or managed as they consider possible alignment within their organization. If you launched a new account and scaled it over a period of time, use that as an example and share the revenue growth. If you've managed a high-profile account, share that example as well. Be sure to honor current NDAs, and remember, you don't need to share specific client names, just general overviews are acceptable.

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  • Experience

    49. When have you worked with a diverse group of people?

      How to Answer

      At Deloitte, you will work alongside other employees and likely be client-facing, so it's essential to have experience working with a diverse group of people to be successful. Describe the customer demographics you have experience working with and who you connect with most easily. Take this opportunity to discuss your experience working with diverse groups of people and refrain from speaking negatively about customers and coworkers.

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  • Experience

    50. What CRMs do you have experience with and to what extent?

      How to Answer

      Deloitte is a customer-centric organization, so it's likely they use CRMs. CRM stands for customer relationship management, and many companies use these systems to manage customer information. The interviewer is trying to understand what software you've used and your experience level. Speak about your experience with systems like SAP, Salesforce, Oracle, OnContact, Prophet, etc. If you do not have experience with CRMs, be honest, but also speak to your willingness and aptitude to learn.

      Written by Jaymie Payne on November 28th, 2022

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  • Experience

    51. What experience do you have negotiating contracts with clients?

      How to Answer

      As a Deloitte employee, you will likely need to possess exceptional communication and negotiation skills to succeed. Give an example of a time you had to utilize these skills to sell a product or service, renegotiate contract renewal terms, or influence the outcome of an internal process.

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  • Experience

    52. What decisions did you routinely make in your last position?

      How to Answer

      The interviewer would like to know more about the types of decisions you are accustomed to making in the workplace. How you answer this question will give them a good idea of your level of experience, seniority, and ability to handle the decision-making requirements in this position.

      If the job you are interviewing for requires you to be decisive and quick on your feet, you will need to be able to provide examples of how you have done these things in the past. If you worked in tech support, you faced problems you needed to find solutions for regularly. If you worked as a sales rep, you might have been required to know how to negotiate and make decisions on prices and benefits you can give your customers.

      You may have faced decisions that became so routine you didn't think twice! Refer to these types of decisions and be sure to highlight how these types of decisions have prepared you for a role like this one.

      Written by Jaymie Payne on November 28th, 2022

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  • Leadership

    53. How do you evaluate success among your team members?

      How to Answer

      You must know each member's strengths and growth opportunities when leading a team. Balancing their self-management with your supervision takes trust while ensuring their professional needs are met. One underperforming team player can drag down the entire group. One overburdened star employee can result in dissent and burnout. Describe how you would evaluate and manage your team's performance at Deloitte.

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  • Leadership

    54. How do you deliver difficult feedback to your team?

      How to Answer

      To be an effective leader within Deloitte, you must be able to deliver difficult or negative feedback as it arises. Providing difficult feedback can be a delicate situation, so the interviewer is trying to learn more about how you approach this type of situation if you demonstrate understanding and empathy and if you can also motivate your employee in the same conversation. When responding to this question, give specific examples of what led to the discussion with the employee and how you handled it. Consider discussing how you gathered facts before the conversation and how you prepped to have the difficult conversation. Also, include any positive outcomes from the discussion with your employee.

      Written by Jaymie Payne on November 28th, 2022

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  • Leadership

    55. When do you feel your leadership skills are most effective?

      How to Answer

      Your leadership skills will be the most effective when you have a great relationship with the individuals you lead. Show the interviewer that you recognize a great relationship starts with clear communication, trust, and honesty. Tell the interviewer that you spend time genuinely getting to know your team.

      For instance, perhaps you like to understand what activities they have going on inside and outside of work, their kids' names, or if they have any pets. Building a relationship with your team will ensure that you can frequently and genuinely ask them how they are doing. The more comfortable they are, the better chance they will come to you for help in the workplace when they need it.

      Written by Jaymie Payne on November 28th, 2022

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  • Leadership

    56. Have you mentored anyone, and if so, how did you help them progress?

      How to Answer

      This question evaluates your leadership potential and coaching abilities. Deloitte wants to know whether you recognize that you contribute to your success and development by contributing to the company and the team. How you answer will potentially reveal your scope of that big picture.

      Some strive to develop themselves, driven by their ambitions to accomplish their personal and professional goals, and hold a more narrow short-term view, checking off a list of accomplishments as they try to climb the ranks. There's nothing wrong with ambitiously trying to climb the ladder while prioritizing the team's success. When delivering your answer, balance your personal and team goals.

      Written by Jaymie Payne on November 28th, 2022

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  • Leadership

    57. To what do you accredit your success as a leader?

      How to Answer

      This question is nuanced and tests your emotional maturity and perspective. How you answer will inform the interviewer of your self-awareness, confidence, and humility. Share what you believe has contributed to your success. Offer insights into the values and principles that contribute to your character. Out of the five main leadership styles, share which you most identify with. Provide relatable examples of leaders who influenced your character, a character from a book, a professor, a mentor, a family member, or a former manager. Explain how they impacted the shaping of your personality The more friendly and forthright you are, and the more you open up and let them know you, the more successful you'll be in your answer.

      Written by Jaymie Payne on November 28th, 2022

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  • Leadership

    58. How do you make tough decisions, knowing they may affect your entire team?

      How to Answer

      The interviewer wants to understand your thought process and what you consider when facing challenging decisions that could impact your entire team. Think about how you weigh the pros and cons when facing a no-win scenario and the measures you take towards damage control to reduce the impact as much as possible. How you answer will help them determine whether you would be an asset or a liability.

      Written by Jaymie Payne on November 28th, 2022

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  • Leadership

    59. As a new leader at Deloitte, how would you evaluate your team’s abilities?

      How to Answer

      Deloitte hires many employees every year, new leaders included, so the interviewer needs to understand your experience in this area. Provide the interviewer with an overview of your background evaluating a new team and give specific examples and approaches or techniques that you used. Speak about what you've found to be effective in this process.

      Written by Jaymie Payne on November 28th, 2022

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  • Leadership

    60. How would you motivate your Deloitte team members?

      How to Answer

      You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can make a difference.

      If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share how you have encouraged others to keep up the good work!

      Written by Jaymie Payne on November 28th, 2022

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