Describe for me a time when you failed at customer service.

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Answer Example

Everyone has had a situation in which a customer service interaction did not go as planned. Try to think of a situation that isn't too severe or the consequences weren't vast. If you tell the interviewer, you have never had a poor experience with a customer, then chances are you are not telling the truth.

Here is an interview answer example: "At my last role, I was an usher at a local movie theatre and a customer complained that the picture wasn't in the correct screen ratio for the previews. The movie started at the point when they came to complain, so I apologized and rushed upstairs to the projector room to correct the issue. Later on, they complained to corporate and said I should have done more. I agreed, I should have stayed after the movie ended and apologized again to the patron and if they were still unhappy offered them free tickets to their next visit."

"At my last role, I was an usher at a local movie theatre and a customer complained that the picture wasn't in the correct screen ratio for the previews. The movie started at the point when they came to complain, so I apologized and rushed upstairs to the projector room to correct the issue. Later on, they complained to corporate and said I should have done more. I agreed, I should have stayed after the movie ended and apologized again to the patron and if they were still unhappy offered them free tickets to their next visit."

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How to Answer: Describe for me a time when you failed at customer service.

Advice and answer examples written specifically for a Customer Representative job interview.

2. Describe for me a time when you failed at customer service.

How to Answer

Everyone has had a situation in which a customer service interaction did not go as planned. Try to think of a situation that isn't too severe or the consequences weren't vast. If you tell the interviewer, you have never had a poor experience with a customer, then chances are you are not telling the truth.

Here is an interview answer example: "At my last role, I was an usher at a local movie theatre and a customer complained that the picture wasn't in the correct screen ratio for the previews. The movie started at the point when they came to complain, so I apologized and rushed upstairs to the projector room to correct the issue. Later on, they complained to corporate and said I should have done more. I agreed, I should have stayed after the movie ended and apologized again to the patron and if they were still unhappy offered them free tickets to their next visit."

Answer Example

"At my last role, I was an usher at a local movie theatre and a customer complained that the picture wasn't in the correct screen ratio for the previews. The movie started at the point when they came to complain, so I apologized and rushed upstairs to the projector room to correct the issue. Later on, they complained to corporate and said I should have done more. I agreed, I should have stayed after the movie ended and apologized again to the patron and if they were still unhappy offered them free tickets to their next visit."

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