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Whole Foods Interview
Questions

39 Questions and Answers by Rachelle Enns

Updated August 22nd, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 39
How well do you handle customer complaints?
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How to Answer
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a complaint. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation.
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1.
How well do you handle customer complaints?
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a complaint. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation.
2.
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Think about the times you have helped a friend achieve their goal. You may have run a few miles with them each day in preparation for a 10k. You might have stayed up late at night reviewing flashcards for a big test the next day. Or, maybe you watched a family's children for a couple of days to allow the parents to work on their goal of opening a new business. These types of scenarios work great to answer this question. Simply tell the interviewer a high-level overview of your scenario, and share how thankful the individual was for your contribution.
Anonymous Answer
"One of my colleagues on an Active Directory project with me wasn't very strong in PowerShell and was doing a lot of tasks manually. I showed him how he could write simple PowerShell scripts to automate a lot of the tasks. This freed up his time a bit so he could learn PowerShell, plus I gave him plenty of useful learning resources as well."
Rachelle's Answer
Wow - it sounds like you made a big difference for your colleague in their professionalism as well as productivity. Great example.
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3.
Name your three best qualities?
Think about the things that people have repeatedly commended you for. What are the common qualities that you have received praise for at work, in school, or within your family? These things make great examples! Simply share your three qualities, and tell the interviewer that other people have told you they really like these qualities in you. Some examples might include your joyful attitude, your kindhearted spirit, your ability to help others, your knack for striking up a conversation, or your patience.
Anonymous Answer
"I'm helpful, I have a positive attitude, and a strong work ethic."
Rachelle's Answer
These qualities are incredibly important, and ones that any interviewer should greatly appreciate.
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4.
What is your best personal trait?
Think about the one thing that people repeatedly commend you for; this is your answer to this question! Start off by sharing the one trait, and tell the interviewer that people often tell you this is your strength. For example, you might say, "My best trait is my ability to relate to people. My co-workers often mention that they really admire this trait. I just really enjoy helping people."
Rachelle's Answer
"My best trait is my ability to relate to people. My co-workers often mention that they really admire this trait. I just really enjoy helping people."
Anonymous Answer
"I can relate to people very well by paying attention to the person with whom I'm speaking, empathizing with any issues that are coming up, and letting the other person set the pace of the interaction so that a person feels more at ease overall."
Rachelle's Answer
Try expanding on this to give the interviewer more context. A quick example would be a nice element to add here.
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5.
What's your favorite meal?
The interviewer wants to hear that you are passionate about food. After all, it is the industry of Whole Foods. Simply share your favorite meal with enthusiasm. You might share that lemon pepper salmon with steam asparagus is your favorite in the summer. You might mention that you love grilled chicken, baby red potatoes, and steamed broccoli. Or, you may mention that you are crazy about tacos with grass fed beef and topped with loads of veggies. Whatever your favorite is, be excited to share it!
Anonymous Answer
"I am a big fan of seasoned and sautéed Argentinian shrimp over a bed of brown and red rice with a little bit of kale and quinoa in the rice. Some freshly shredded parmesan over the top, and there you have a great meal."
Rachelle's Answer
YUM! Sounds amazing! Think a bit about how you could incorporate Whole Foods brands here.
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