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Top 35 Whole Foods Interview Questions

How well do you handle customer complaints?
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Question 2 of 39
Where do you see yourself in five years?
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The interviewer hopes to hear that you will stay with the company long-term. If you are a student, tell the interviewer that you plan to stay at Whole Foods through graduation, and then share what career or further education you hope to be pursuing at that five-year mark. If Whole Foods offers careers in your field, such as management, be sure to mention that you would be open to considering a career in your field at Whole Foods if one is available upon graduating. If you are not a student, no problem! Simply share that you see yourself working at Whole Foods! You may even mention that you hope to have received a promotion by the five year mark.
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Question 3 of 39
How often are you late for your responsibilities, such as school or work?
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Never. The interviewer needs to know that they can count on you to be at work by your assigned time every day. Start off by telling the interviewer that you are a punctual person, and you are always a couple of minutes early when arriving at work. Be sure to mention that you plan ahead for traffic, and if you live somewhere with snow, be sure to mention that you watch the weather ensuring you leave enough time to clean off your car and drive a little more cautiously when necessary. If you have children, be sure to mention that you have backup plans in place for childcare should something fall through with your typical plans.
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Question 4 of 39
Why would you like to work at Whole Foods?
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The interviewer wants to hear that you are passionate about working at Whole Foods. Whole Foods prides itself on providing the highest quality natural and organic products to its customers. Tell the interviewer why you look forward to being a part of something as an employee of Whole Foods. Recognize that you would be helping families make healthy choices. Be mindful that you would be hosting a place where people would pick out their Thanksgiving dinner. And, acknowledge that you would be the setting for many people to talk, laugh, and share company with one another. Be excited to share that you would get to be a part of something great by being an employee at Whole Foods!
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Question 5 of 39
What is your best personal trait?
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Question 6 of 39
What's your favorite meal?
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Question 7 of 39
Name your three best qualities?
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Question 8 of 39
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
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Question 9 of 39
Why do you feel you will be better suited for this job than the other applicants?
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Question 10 of 39
Do you need a job at Whole Foods or just working for fun?
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Question 11 of 39
What would you do if a coworker asked you to help steal?
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Question 12 of 39
Do you prefer working in a team environment or alone?
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Question 13 of 39
What do you know about the quality of products we sell?
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Question 14 of 39
Tell me about a time when you had to be a leader. How was the outcome?
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Question 15 of 39
Tell me about a time you received good customer service.
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Question 16 of 39
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
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Question 17 of 39
Do you have any friends or relatives that work at Whole Foods?
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Question 18 of 39
Tell me about a time you had a difficult customer and what you did to difuse the situation.
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Question 19 of 39
How would your references describe you?
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Question 20 of 39
What do you like most about Whole Foods?
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Question 21 of 39
Have you shopped at Whole Foods before?
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Question 22 of 39
Why do you think you will like working at Whole Foods?
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Question 23 of 39
When was the last time you contributed to a team effort and what was your role?
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Question 24 of 39
Do you have an interest in learning about the products we sell at Whole Foods?
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Question 25 of 39
Have you ever called off from work before?
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Question 26 of 39
Would you say you are a sociable person?
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Question 27 of 39
Describe a time when you disliked company rules in your last job?
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Question 28 of 39
What do you know about Whole Foods?
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Question 29 of 39
What is your philosophy on eating well?
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Question 30 of 39
How would you deal with an angry customer while you were busy completing tasks?
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Question 31 of 39
Have you noticed our employees give excellent customer service, will you be able to do the same?
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Question 32 of 39
Why should we not hire you?
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Question 33 of 39
What is your favorite food at Whole Foods?
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Question 34 of 39
If you could prepare and share a dinner with anyone, who would it be and what would you make?
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Question 35 of 39
How would you handle an irate customer that has screamed at you for three minutes straight?
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Question 36 of 39
Tell me about your experience working in retail?
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Question 37 of 39
Tell me about a time when you went above and beyond for customer service?
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Question 38 of 39
What are some of your weaknesses?
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Question 39 of 39
How can I trust you not to steal?
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User-Submitted Interview Answers

Question 1 of 39
How well do you handle customer complaints?
User-Submitted Answers
1.
TRY to solve the problem . Atherways call maneger.
2.
Yes I handle all customer complane good and bad.
3.
With a grain of salt, bite my tongue and take care of their needs and hear what they are actually saying and just not the tone of their voice.
4.
With no problem , listen calmly & try to resolve issue myself, with team member or manager.
5.
Very well I take the complaint and work on ways we can make in a pro. I care very much of what customers say to help us grow.
6.
I handle them with the upmost standard meaning the customer is always right.
7.
Very well, I listen not only to what they are saying and tone - but try to understand what they want and what might make them happy.
8.
I am fairly seasoned as a former restaurant manager.
9.
Listen, find a solution and carry out the solution to suitable end.
10.
I try to figure out what the customer needs and try my best to help.
11.
I keep a fresh open mind and listen, react, follow through, and to a sucessful concuclusion.
12.
Very well. I listen, dont argue and do whatever I need to do to resolve any issue.
13.
I listen to the customer and try to find a way to solve it to the best of my ability.
14.
I always listen to them completely, and agree that we may have made a mistake but to please let us fix the situation. If need be I would have store leadership involved.
15.
I handle customer complaints pretty well I listen to the complaint and note it in my mind that "Hey you need to improve this or that" and then do my best to do better the next time and improve.
Question 2 of 39
Where do you see yourself in five years?
User-Submitted Answers
1.
I would love to master the Whole Body Associate Team Leader position and eventually work my way up within the company.
2.
I see myself graduating from the Nutritional science degree if I get accepted to this program this year. I'm hoping to produce my own product for whole foods market.
3.
I like being middle manager type. I wanna help people, including staff.
4.
Hopefully mastering position leading into the next management stage.
5.
Teaching middle school science focusing on environmental solutions.
6.
I understand Whole Foods Market is looking at property in St Pete. If I am chosen for FE supervisor, I would use this time to learn from a seasoned team, with a seasoned team leader. From there, I would love to apply for customer service associate team leader.
7.
I have a ablity to learn and a desire to susecced I would like to find out just how far I can do both with this company.
8.
I would like to see my self in an education type of setting so I can be can be part of the next generation of food service workers sucess.
9.
In five years I see my self being a team learder in the bakery.
10.
I see myself in a leadership position where I have been taught, can continue to be taught and in turn educate my team members and customers.
11.
With a baking and pastry degree and working as a bakery team member.
12.
In five years, I would have like to be a Team Leader and have developed many supervisors, cash office team members, and ATLs as possible before taking the my journey to regional.
13.
I see myself working as an event planner for Whole Foods.
14.
I like the meat department I would like to see my self as a high functioning team leader in 5 years.
15.
I definitely want to be in the design world, but my dream location is Seattle, WA.
Question 3 of 39
How often are you late for your responsibilities, such as school or work?
User-Submitted Answers
1.
No I dont like to be late wherever.
2.
I was late for work about 3 times due to snow or traffic. I always made sure to call in advance to let my manager know I would be late.
3.
I'm not late. I think it's very important to be on time and lead bu example.
4.
Honestly, I am seldom late to school or work. In fact, I hate to be late, I hate it!
5.
I hate being late. I am usually the one that shows up early for stuff.
6.
I rarely or if ever late, I like being on time and as a leader I feel that is important to lead by example and be on time. I try to always leave 1 hr in advance of the time it take me to get there just incase of any traffic.
7.
I am never late . I set my clock 15 minutes ahead just so I am on time or early for any appointment.
8.
Never late, My clocks are sent 15 minutes fast for that reason .
9.
Never late I have all my clocks and watches set 15 minutes ahead so I will not be late.
10.
I am rarely ever late. I usually leave earlier than needed just in case of any unforeseen events.
11.
I do not like to be late for anything and will do whatever it takes in order for me to arrive prior to any time commitment.
12.
Rarely, unless there is an unforeseen situation IE traffic/construction/accident.
13.
I have been late before. The cause has always been unexpected, for example if I am scheduled right after school, and there is traffic, or my teacher kept us late. In those cases, I always notified the employee working before me. Other wise, I make sure to factor enough time to get there with enough time to spare.
14.
I am never late, I love to be on time or even a little early. That way I can get settled in before I start work or have to go to class, instead of rushing.
15.
Rarely. And if I ever am, I either call ahead the day before or as soon as I find out.
Question 4 of 39
Why would you like to work at Whole Foods?
User-Submitted Answers
1.
I would like to work for whole foods because I hVE A PASSION TO SELL it is a great company.
2.
I would like to work at whole foods because I love the environment, the variety of choices and the focus on team work.
3.
I would like to work at Whole Foods mainly because I have a tremendous passion to help the customers with their needs. Especially if is about eating well.
4.
I admire Whole Foods dedicated commitment to making a positive difference in the lives of consumers through offering the healthiest foods available.
5.
I have a passion for healthy eating and want to have fun at my job.
6.
I like working with like minded people who have a passion and desire to share, create and explore new ideas and grow both personaly and professonaly.
7.
I think that whole foods will allow me to grow professonaly and personaly and not stifle my potenaial or creativity.
8.
I think whole foods is a place I can grow professonaly and personaly and I get to share Ideas in a open forum.
9.
The company has core values which I believe in. Working towards a healthier world community and earth itself.
10.
I would like to get more experince in cakes and decorating and with such a wide variety I could learn a lot of techniques.
11.
I love Whole Foods, and I have skills to guide and have the product knowledge to go along with it; and it would only be right if I got to share my love with the customers and my team members.
12.
It would be an interesting, stimulating, fun environment that would allow me to feel that I was a part of making a positive impact.
13.
Because I respect the policies and values that whole foods maintains in their quality of healthy food and products. I enjoy working with like minded people who are also passionate about the same things. I would be happy to represent a company that has such high standards, and supports people from every walk in life. The quality of our life is built on the quality of our food.
14.
Wholefoods is a great environment for growth and education.
15.
I would like to work whole food b/c good environment and good customer.
Question 5 of 39
What is your best personal trait?
User-Submitted Answers
1.
I get along well with others.
2.
I am good at working with people.
3.
I make people happy.
4.
I'm never lacking in creative ideas.
5.
Being able to work with my different people with many different backgrounds.
6.
Knowlege of merchandising meat & siezing oppertunities .
7.
I love being sociable and finding solutions for people.
8.
My sunny disposition and ability to create serenity out of chaos.
9.
I am very willing to help and support my fellow team members.
10.
I would say my best trait would be compassion. I try to find a love and appreciation for everything in this world. I believe being kind to someone can make their day.
11.
I am extremely strong-willed. Once I put my mind to something there is no way you can stop me. I see my end goal and you better believe I am getting there !
12.
I would say my maturity. I pay as many of my own bills as I can, I worked two jobs and went to school, I volunteered at the hospital for some time, and I kept a good work life balance. I had no problem coming in to work on holidays or weekends because I knew the store needed me, and I needed the hours.
13.
I would have to say my best trait is to make people laugh. I feel like if I can make you smile then I have done my job.
14.
My best personal trait would be that I am able to adapt to a changing environment wether it be a conversation or a fast paced food line.
15.
My best personal trait is my dependability. You can always depend on me to do whatever you need me to.
Question 6 of 39
What's your favorite meal?
User-Submitted Answers
1.
My favorite meal righ now is salmon withe a grapefruit sauce and coucous with spinach and sundried tomatoes and garlic broccoli.
2.
Torn between a nice steak and mexican. If I combine them....YUM!
3.
I would have to say.............. Baked ziti.... I liove pasta lol.
4.
A nice juicy stake, along with roasted vegetables and garlic mash potatoes.
5.
Sea bass with grilled asparagus and spinach salad.
6.
My favortie meal when I can make something that please all of the senses and can get be consumed at leisure.
7.
I love homemade meatballs and fresh homemade pasta sauce. With anykind of pasta.
8.
I love homemade pasta sauce and homemade meat balls with any pasta.
9.
Right now, Id have to say arugula with sunflower seed dried cranberries grapes and a delish raspberry vinagrette. To make it heartier, add some chopped chicken.
10.
Medium rare filet migon topped with a Bearnaise sauce with a side of red skin mashed potatoes and roasted vegetables.
11.
Anything mexican but also I love a meal of just sliced pears, apples and grapes a nice artisan bread and a yummy triple cream brie.
12.
My favorite meal is a roasted chicken, rubbed with a special herb mix, either of curry, or a spicy chipolte blend. A side dish of spinach rice, and grilled peppers. I would also enjoy a romaine salad, with crumbled blue cheese, olives, apples and green onions, topped with a smoky tomato dressing.
13.
I enjoy most items on the grill I am a real fan of the bbq get together.
14.
My taste for food changes very often. I enjoy a variety of foods and find myself exploring a lot, especially working at whole foods. It makes it easy when you work here. I can eat something different everyday.
15.
Homemade gnocchi and tomato sauce with shredded Parmesan.
Question 7 of 39
Name your three best qualities?
User-Submitted Answers
1.
I am good at working with peope, honset, resposible.
2.
I am good at working with people, I am reliable and resposible.
3.
I am extremely hard working, personable and very driven.
4.
Honest, sociable, and making people happy!
5.
Knowledge of meat operations, great cutomer service & being resourcefull when oppertunities arise.
6.
Dependable, willing to learn, Desire to perform at a top level.
7.
Personable, friendly and have great customer service.
8.
I am honest, knowledgeable of our products and approachable.
9.
I am determined, ambitious, and definitely an over-achiever.
10.
I am a quick learner, I am social and very enthusiastic to help others.
11.
1)I am a very compassionate person. 2)I am able to show empathy- I show a customer that I understand how they feel, and I mirror their body language to make them trust me. 3)I have a great sense of humor- I am able to make light of every situation, and make something positive out of it.
12.
Educated Experienced well Mannere.
13.
Friendly, fast learner, and able to work under pressure.
14.
Friendly Team player Works well with others.
15.
My 3 best qualityies are Hard worker, thinking outside the box, and my personal favorite being a team player.
Question 8 of 39
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
User-Submitted Answers
1.
Yes to give good advice , helped by diffrent the person what ever needs , clothes money, and food to go to school.
2.
Yes, I helped many people with their diet. I do believe eating healthy is important, so I love helping people with diet. My major is Nutritional science, that's how much I love it!
3.
Enrolling students at UOP
4.
I picked out my replacement. I trained her.. And gave her the confidence to know that she could do the job!
5.
I have helped a TM reach his goal, he was once a boothie and the got stepped down and them came over to our store to be a boothie! I seen his potential and ask him his future goals he wanted to move up and I prepared him for the next step helping him run his floor and learning back of the house work he went for a supervisor a=interview and got the job.
6.
By asking good questions. I ask them what they think is going well and what is not going well. How they are planning to do something and if they would like some input from me.
7.
I have built teams of workers who through hard work a dedication went on to become sucesful chefs at other hoetels and restaurants and hotels as well as retained a core group of team mambers who continue onsome for over 15 years.
8.
As a Chef I help many people move on in that role and have created teams of workers with longegvety in their position some have worked with me for over 20 years now.
9.
As a chef I have mentored many people to go on and become chefs and pride myself on my team building to bing out the best in my staff.
10.
Yes by giving them positive reinforcement and helping them to believe in themselves.
11.
Yes I try everyday to help somebodyand help myself I set different goals each day when I come to work and I try to complete them all.
12.
I have been personally training one of our night Team Members who was struggling to become our new sausage meister and watched as he has grown and become a more efficient Team Member.
13.
Yes. Sometimes all a person needs is a listening ear. I felt I was that support for Allison when she was up for the position she has now.
14.
Yes, my friend is not the best at math and she calls me day and night for help and I go out of my way to help her however I can.
15.
I do it everyday because I am a team trainer and I love to share the knowledge.
Question 9 of 39
Why do you feel you will be better suited for this job than the other applicants?
User-Submitted Answers
1.
I feel like I know a lot about Nutrition, hence, food, etc. I've read some books about Nutrition. I pretty much know almost all the name of plant-based food. I'm always smiling and I make people happy. Also, I make my boss look good because I work hard.
2.
My outgoing personality and my joy of working with food.
3.
Because I work hard. I know that by doing to effects everyone. And even makes the managers look better!
4.
I am a hard worker never late dont call out and no job to small or to big that cant be done.
5.
I am outgoing, I am responsible, I am organized, professional, MY Joy of working with TMs and mentoring and always giving my customer 100% satisfaction.
6.
I am passionate about healthy eating and enjoy working with people.
7.
I have a passion for cooking and have been involved with special diets for the past 10 years. I know the importance these diets play in a person heath. I also have the skills to guide and product knowlege to help in the perperation.
8.
I love people and doing wait I can to make my team members happy and my customers.
9.
I like team building and I like working with people who share the same passion as I do.
10.
My passion for my craft and my desire to grow both personaly and professonaly.
11.
I have a passion for people, learning daily and in turn educating customers on the benefits of a healty lifestyle.
12.
I am a self taught baker and pick up on thing quickly.
13.
I would be perfect for this job because my team needs more out of me and I am willing to offer more of myself to them and to make sure that our customers are cared for properly.
14.
I have experience in retail, a passion for customer service, incredible work ethic and am a creative problem solver.
15.
I have experience with the current team. I know the expectations of the team leaders. I have earned their respect.
Question 10 of 39
Do you need a job at Whole Foods or just working for fun?
User-Submitted Answers
1.
No I will not be working for fun.
2.
I need to work but I like to have fun while I am working.
3.
Yes, I've been trying to apply at Whole Foods because it will benefits me!
4.
Of course I need a job, but I like to make it as fun as possible while doing the right stuff.
5.
Yes want a job at whole foods and hear its a fun place to work.
6.
I need a job at Whole Foods, but thrive in an environment where everyone including the customers are having fun.
7.
My overall goal here at whole foods is to grow and have fun while growing.
8.
I need a job but I am also looking to have fun at work.
9.
I am working to better myself & do the company proud.
10.
IYes, I need a for whle whole foods becuse I like working withn and sharing ideas with like minded people.
11.
I do need a job at whole foods and one of the reasons I do is because I think it will be fun.
12.
Both! I love the fact that I would be able to constantly educate myself on health while working with exciting and enthuastic people whos passion makes a fun working environment.
13.
Yeah I feel like Whole Foods can teach me so much more about healthy living healthy eating I also try to make everything I do fun and enjoyable.
14.
I need a job so I can get experience to advance in my career but baking is fun to me.
15.
I need and want a job at whole foods, it would be such a privilege to work in an environment that is ethically linked and is at the same time a fun place to work.
Question 11 of 39
What would you do if a coworker asked you to help steal?
User-Submitted Answers
1.
I'd ignore his request and just keep doing my job.
2.
Tell them no... Go about my job. I would also alert management.
3.
Say no and go about my work, then report the suspicious behavior to management.
4.
I would say no and then contact Store leadership immediatly.
5.
I would tell them no, go about my work activities and repot it to my manager.
6.
I would respectfully decline and continue my work. Then inform management.
7.
I would say no, and I would suggest he/she will be caught and get in trouble. If I found out that person steal from the company, I would report to leadership.
8.
Be appalled, disgusted, refuse, enlighten management.
9.
Tell them no I will not help and report any suspicious activity.
10.
I would report this activity to the store manager, team leader or call the team member tip line.
11.
Say no thanks and report the conversation to my supervisor.
12.
No. I would also try my best to talk them out of it.
13.
Say No thanks and document and report it to my supervisor.
14.
Sat no thank you and document and report it to a supervisor.
15.
Absolutely not! I have too much integrity to steal. I also would have to report it to management.
Question 12 of 39
Do you prefer working in a team environment or alone?
User-Submitted Answers
1.
I prefer working in a team.
2.
I prefer working as a team, that's for sure!
3.
Team environment, think we could learn from each other.
4.
Team ! if you work in a team more stuff can be done faster.
5.
I love teams since they can come up with more ideas for how to accomplish a task.
6.
Having done both, I can say I enjoy team environments more.
7.
Working as a team, we can always learn/teach from others.
8.
I am a team player I like reaching solution through group particapation.
9.
I love working with a team . It contributes to everyone personal and professianl growth and fuels the passion of exclance.
10.
I like working on a team with people who share the same values as me. I feel or passion and creativity will lead to sucessful out come.
11.
I prefer a team because multiple heads of ideas is better than one, but only one can lead. Therefore the group must have a leader to corporate all these ideas to help benefit the group.
12.
I am definitely a team player and love working with others.
13.
Definatly a team environment as its nice knowing you have people who have your back and who can help you out when you cant figure out something or need help in general.
14.
Team environment for sure, the more you can learn.
15.
I absolutely prefer to work with a team. There is a lot of learning that can be done in a team environment, and a lot more can be accomplished.
Question 13 of 39
What do you know about the quality of products we sell?
User-Submitted Answers
1.
I know that you have strict standards about what you carry. Every product that I have bought has met my standards. I like the fact that you offer both natural and organic versions of everything.
2.
This store carries the best product. I love how this store sells a lot of vegan products which is very nice! Also, this store don't sell harmful products that contain bad chemicals.
3.
I know that they are all natural and organic, non-GMO foods. They are grown ethically and packaged with an emphasis on sustainability. They are healthful and nourishing.
4.
I know that they are all natural and organic, non-GMO foods. They are grown ethically and packaged with an emphasis on sustainability. They are healthful and nourishing.
5.
Everything is fresh, organic, preservative free, dye free. Inspection is vital for all products on the shelves.
6.
Very well. Always more to learn. I like the commitment to give the customers the best possible product.
7.
Very high quality, non-GMO products, and its not only products but whole foods reaches out to the community.
8.
The products sold are both natural and oragance and GMO free. When ever possible grown in our own valley.
9.
Cage free eggs no artificial Flavors are color no added preservatives.
10.
I know through my research that whole foods has and does business with local growers to bring the best quality localy grown goods to the consumer.
11.
Great quality. Natural and organic healthy products.
12.
I know that the products are GMO free, natural and some come the community.
13.
We sell the highest quality of organic and natural products available. We offer non-GMO, gluten-free, kosher, and vegan products.
14.
I have been a whole foods shopper for over 20 years and love that I can depend on the integrity of the products.
15.
The best quality products you can find, when it comes to the food sold I know that Whole Foods has quite a reputable reputation serving the highest quality organic products available.
Question 14 of 39
Tell me about a time when you had to be a leader. How was the outcome?
User-Submitted Answers
1.
When my Manager and Assistant Manager were on vacation, I was the MOD and there was no schedule made and none of the department managers had access to the schedules, so first I had to quickly draft a schedule and informed all employees of their breaks and lunch times.
2.
I created a club called the Holistic health which is about eating healthier. I was the leader since I created this club. My duties were to help the students eat healthier and what are the benefits of healthy eating, etc.
3.
Being a manager at my job meant being a leader each day. I had to effect each person in a positive manner to make things work well. And usually they did!
4.
Had to train an experince meat cutter how to mercahdise pruduct for better yeld. Outcome better looking product with less waste.
5.
Working at Menards, I had to be a leader everyday and I really enjoyed pumping up all the other employees for their shift.
6.
Being a leader is part of my routine at work. I present ideas to make the food look better and get people to agree with it and to help me accomplish the task.
7.
Stuck in dew with many people had to organize hotel room, transportation, etc.
8.
Everytime a manager or a supervisor went on his lunch break, I was given the walkie talkie and keys and I had to make sure everything was stocked and everyone was doing their job correctly.
9.
I met with the production team to find out why they were so unhappy with IT support. After listening to them and explaining what our process is and what we can adjust to help them, we all left the meeting meeting very happy.
10.
I was a chef on a very large banqeute for VIP account at our hotel. It was a 7 course meal for 75 peopel . The customer requested medium rare steaks. As chef I was incarge of the all the cookin and timeing of the plate up . With the proper communication with the Banquite captain we were able to have a succesful out come with great results .
11.
I was the banquete chef for a VIP party at our hotel. The service and food was a big part of this event . The meal was medium rare NY steaks only . It was written in the contract that way . With collaberation from the Baquete captain and team memebers we were able to make this event a yearly booking for our property.
12.
Our hotel had two fucntion going at the same time. We had to keep both parties sepaerated. I was the counter and expiditor of the parties and made sure each party was served the right menu.
13.
I have been a leader many times! Working with my team, listening to them and having group discussions brings great morale and a much more positive environment.
14.
Once my manager told me to make sure everyone got on brake on time instead of me just watching him work I jumped in to help so my crew can go on break together.
15.
I had to train a new employee how to take off rotisseries and packages them. It went well, I should her how to do to twice and then had her do it by her and she did it correctly.
Question 15 of 39
Tell me about a time you received good customer service.
User-Submitted Answers
1.
I was checking out at Whole Foods and the cashier noticed that my cloth bag had a few tears at the bottom, so the produce might fall out. He gave me a new cloth bag for free, because he didn't want me to lose any groceries but he also didn't want me to have to use plastic! This showed great consideration and an emphasis on sustainability.
2.
One time a cashier saw my torn bag and gave me a new one for free.
3.
When I needed some plumbing supplies I was shown where product was & suggested other alternitives.
4.
At Whole Foods, there was a product not in stock. The associate showed me similar products and then took my name and phone number down. Theyd call me when the product was in stock and would set aside the amount I wanted to buy.
5.
One time I was shopping at a wholefoods location and my back was ripping at the bottom the team member that was checking me gave me a new bag so that my stuff will not fall out .
6.
At whole foods everyone is very helpful in helping you find what youre looking for.
7.
Waitress in restaurant recognized that the food had been in the window a long time and cheerfully removed it and brought new items out.
8.
I was dinning out and my order was not right. I asked my the wait staff for help. I recived the right order and an a apology by the resturant manger.
9.
I was at ACE hardware store because I had to fix a pluming problem. Ias soon as I walked in I was greeted with a smile and escorted to all the parts I needed to fix the problem and given helpful tips on how best to fix the problem.
10.
I had a plumbing problem at home to fix it I needed parts . I went ACE hard ware and was greeted not only with a smile but an escort to the parts I needed and advise on how best to fix my problem.
11.
I was looking for a product which I knew little about and an associate walked me to that product and explained to me more about it.
12.
Once I couldnt find toothpick and a sales associate walked with me to the aisle and even helped me look for it on the shelf until we found.
13.
I once had a retailer call me at home to tell me of an error on my bill and to let me know they immediately credited my account and would like to buy me a beverage for the mistake the next time I was in the store.
14.
I was looking for a product which was out of stock but an employee referred me to an alternitive.
15.
Last time I was at Whole Foods. I was quickly trying to find my items and, of course, over-looking a few things I needed. The associate that helped me seemed to actually want to help, which is rare now a days.
Question 16 of 39
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
User-Submitted Answers
1.
When our ordering systems were down and the orders were due by 12, my assitant had called in and I had to manually record my orders and I enlisted the help of another employee to cover the floor while I places my order.
2.
If I found myself without enough time.. And lots of things to do. I asked for assistance.
3.
Things that can be delegated I delegated, and I would to the rest.
4.
I did the most important items first and sought out help to complete everything else.
5.
As a receiver, I am often getting multiple deliveries at the same time. We run our business as a first come first s.
6.
I had a group of peopl who needed to get to th airport at 7:00 am and a group of people who had a breakfest meeting both going at the same time . I choose to get the people to the airport and delay sevice to the breakfest meeting by 5 minutes.
7.
I had a group leaving for the airport who needed to out in a hurry and a brakfest metting both at tyhe same time . I called another chef from the line to to put out the meeting while I served the the group who had to be the airport. Both completed to satisfaction.
8.
I had an early morning group going to the airport and a business continatal breakfest going out at the same time . I had to call the captain of the baquets to pick up the conteinatal braekfest and as took care of the group going to the airport.
9.
I would usually ask a team member for help. I would prioritize by working on the most important tasks first.
10.
I delegated the tasks according to available strengths, interests and talent and completed the remaining tasks myself.
11.
I focused on the big picture, and what I was trying to accomplish. I started at the top and tried to complete what I felt was the most important.
12.
There are tasks that 100% need to get done and there are tasks that can wait for another day you need to know how to tell them apart.
13.
I have to look at the big picture rather than the little tasks. That way, I can get as much done as I can while making it easier on the associate taking over for me.
14.
I go for the most obvious. What is the most important, what is the dirtiest? Can we get by without this being done? I work with speed but also make sure I am doing a good job.
15.
At my job, I always prioritize providing my best customer service first, even if that means leaving other tasks behind. I must say, though, I always am able to squeeze in my other duties, as I am a quick worker and it is very important to me as a lead to make sure my manager is satisfied with my efficiency. Also I want to be a good role model by staying later if needed to complete all tasks.
Question 17 of 39
Do you have any friends or relatives that work at Whole Foods?
User-Submitted Answers
1.
No, I don't have any friends on relatives, but I get along with all of the employees! I'm always smiling and I tend to be thrilled when I see them.
2.
I had one friend working in Jacksonville. He has since left employment.
3.
My owner at my last job was a Whole Foods regional manager and my store team leader was a sign artist for Whole Foods.
4.
I have grown closely with my leadership and team members.
5.
I have people I consider friends. No relatives thus far though.
6.
I did not have any friends when I started, but I do now.
7.
No, whole foods is new to our area and region of the country.
8.
No I do not whole foods is new to our area and region.
9.
No whole foods is very new to our area and region.
10.
I do not however, I have many friends and family who shop here!
11.
I do not have any friends or relatives at whole foods, but I have made many smiling acquaintances.
12.
I have made many friends over the years working for this company.
13.
Yes, my younger sister Melia is a current team member here. I hear alot about what its like to work here, and ever since she started, I have been waiting for the right time to apply!
14.
Yes, I have a friend named Marixsa who works here.
15.
Yes I have 4 friends at this current store.
Question 18 of 39
Tell me about a time you had a difficult customer and what you did to difuse the situation.
User-Submitted Answers
1.
I always listen to what the customer has to say. Let them know I understand... And apologize.
2.
Getting ready to leave when customer ask if we had more steak in back did not like the ones in case so I stayed a few minutes over & cut some to his order.
3.
We ran out of decaf coffee beans. A regular customer could only drink decaf so I suggested other alternatives one of which she was surprised we offered and ordered it.
4.
I had a customer who wanted to return something that was over 50 dollars however the customer did not have a receipt and no id, I let the customer know the policy that we are not allowed to do returns with out one or the other I told her that I would have to get approval I called the shifty on duty and they where okay with the return I apologized to the customer and let her know next time she would have to have the receipt and or state id.
5.
I dealt with difficult customers on a daily basis at my previous job and the best thing to do is figure out any way to make that customer leave with a positive attitude.
6.
I talked calmly and slowly. I repeated what they said in different words to make sure I understood the issue and also told them I would work to correct the situation.
7.
I had a cousmter who was unstaisfied there food. I replaced there meal and personaly aplogized about the situation and offered them a complimentary meal on there next visit.
8.
I had a customer that asked another employee about breakfest at lunch time I happen to be in the dinning room just as the employee was getting ready to respond by telling the customer that I hope was open down the street. I introduced my self as the chef and told that yes I could accadate that request. They were happy and stopped in our restaueant many times ther after.
9.
I had a customer who did not like his order instisted on a new plate instead of the srver bringing out the new order I did and introducted myself as the chef and would be happy to make what ever he wanted the way he wanted . The customer was happy that I took the time to make it right he became a regular customer.
10.
I listened, stayed calm and focused, emphasized and resolved the issue by remaking the smoothie.
11.
I listen to what the customer was saying and tried everything in my power to make their experience an enjoyable one.
12.
I was told by the acting manager that if the meat was not in stock that could not take meat out of the display case. The customer stared to get angry so I went to ask if I could get the meat out of the case and explained the situation. She said I could so I got it from the case and apologized.
13.
I had a customer come in the store and shop until 30 mins after closing and she gets outside and leaves a bag behind. I let her back in to retrieve the bag and she got to the door and said I would like to return it all. I had already spoken to the cashier and learn that she was upset and living below the poverty line so she says. I offered the groceries to her and she declined multiple times. I told her to have a great night as I let her out the door. She calls the next day and apologizes for her behavior. A few days later she made sure to find me and to apologize.
14.
I listened without interruption and when they were finished, I acknowledged what I had heard and offered a couple of viable solutions and engaged the customer in choosing which option they preferred.
15.
I listened carefully to make sure I understood the issue, I made sure we were communicating in a calm and peaceful manner. I then offered a few positive ideas and solutions to resolve the matter.
Question 19 of 39
How would your references describe you?
User-Submitted Answers
1.
I real outgoing person willing to go above and beyond.
2.
Hard working, focused, driven and personable.
3.
My references would say I'm extremely hard working, driven, persistant and fun.
4.
Personable, honest, outgoing, determined, funny.
5.
Outgoing, fun, loyal, dependable, smart... And the list goes on!
6.
A great responsible person, very easy to work with, caring professional ,
7.
A very loyal hard working person who is passonate about his work and the job he does.
8.
Dependable, happy, outgoing, willing to do much more than what is asked or needed.
9.
Considerate, compassionate, hard working, creative, talented, fun.
10.
Intelligent, friendly, hard worker, conscientious.
11.
They would describe me as a diligent worker who really pays attention to details, works well in and team and independently, and is always kind to others.
12.
Dependable, punctual, and hard-working... Perfectionist.
13.
Positive, enthusiastic, hardworking, responsible, willing to learn and take on whatever is asked of me.
14.
They would tell you I am very hardworking, caring, and unique. I always get along with co workers and am never involved in work drama.
15.
Honest reliable and adaptable.
Question 20 of 39
What do you like most about Whole Foods?
User-Submitted Answers
1.
So many vegan food choices!
2.
The fact that all the food is delicious and nutritious.
3.
The quality of the products and the employee interactions.
4.
I like how whole foods is not a regular grocery store. Whole foods is unique in that they work with local vendors to make better living choices and they strive to make employees happy.
5.
The quality of the merchandise carried, and the care for the customers.
6.
I like that they really make an effort to provide great quality foods as well as locally grown foods to their customers. After all, you are what you eat.
7.
Whole foods has very quality food and it is healthy.
8.
Reasonable priced, and more healthier options.
9.
The warm and welcoming environment from shopping here to working here its all around a great atmosphere to be in.
10.
The Option To Pick Healthy Food With Great Taste !
11.
What I like the most is the peace of mind I get when buying any of your products.
12.
I like the reasonably priced organic healthy foods and customer service.
13.
I really like the diversity of foods that the market has I really enjoy coming in and finding anything from organic and agriculture foods.
14.
Win win environments that cares about health.
Question 21 of 39
Have you shopped at Whole Foods before?
User-Submitted Answers
1.
I love shopping at Whole Foods it is a sensory experience, involving sight sounds smells and best of all taste.
2.
Yes. I shop at Whole Foods all the time. I love the variety of choices. I love the friendliness and knowledge of the staff.
3.
Yes, I literally spend my whole pay check at whole foods. They sell many vegan food choices which I love! Also, it smells good and it just beautiful.
4.
Yes, I shop at Whole Foods regularly. I'm a vegetarian and there's just no other store where I can find fresher produce and more vegetarian options.
5.
Whole foods is new to our area and I have never shopped at their stores but I am familer with the operation through web searches and I like their business concepts.
6.
No whole foods is very new to our valley and our region.
7.
Until nowa lot of my friends and family have told me a good things about the company in the store.
8.
No I have not because we dis not have a whole foods near my home.
9.
On occasion. I just moved back to the Dallas area.
10.
Yes. Not every week, but if I am preparing something special or looking for something really specific I do.
11.
I have. Whole Foods is my favorite place to buy vegan products and produce as well as bath products.
12.
Yep, the hot bar is my favorite for lunch.
13.
Yes, many times at the grocery and also the prepared foods section.
14.
Yes, this is pretty much the only place I've shopped for for the past 8 years. I've been a vegetarian.
15.
Yes I shop very often. It is my favorite supermarket.
Question 22 of 39
Why do you think you will like working at Whole Foods?
User-Submitted Answers
1.
It's one of the best companies to work for. I enjoy helping customers.
2.
I've heard very good feedback about the store and I love the environment when I come in.
3.
I heard a wonder full things about Whole food . I would like to be the part of whole food worker whole food is a good place.
4.
I think the single most important factor for happiness at a job is how you feel about the team you're working with - and I get the sense that I would fit in very well with this team. It seems to me that your staff is very friendly, enthusiastic, and talented.
5.
Goes back to prior answers really. I like the commitment.
6.
I love the store experience and healthy life style. I also like to have fun at my job.
7.
I like working with like minded people who share Ideas and knowlege to achive good resluts.
8.
I love working with people who share the commitment and passion as desire I do.
9.
It will a joy working with peopel who share my passion and desire to create and explore new ideas.
10.
I would like to some day open a bakery cafe with high end but affordable food and baked goods. Whole foods does this and I could learn so much for the future.
11.
I feel that is a caring company that actually cares about their clients like I do.
12.
I think I could learn a lot from the team members as well as the customers. I also, value being around like minded people. It is an opportunity to learn and share ideas about the things we are passionate about.
13.
Learning more about food and discovering new foods. Also, it will be fun to teach people about food and give them ideas.
14.
I will like the atmosphere of working at such a beautiful store. There is so much excitement and the environment is social and fun. I love the fact that employees seem to get along together and hang out, and I would be very excited being able to shop for my groceries with a discount! Also, Whole Foods makes sense for me. I care very much about my health, and very much want other people to be more involved in healthful choices.
15.
I will love working at whole foods because my life is centered around whole foods. Not only will I learn more than I ever could imagine, I will meet amazing coworkers and customers, and be e erased in a high vibrational working environment.
Question 23 of 39
When was the last time you contributed to a team effort and what was your role?
User-Submitted Answers
1.
Last year and I had to package ribs to put out in the case.
2.
I contributed by getting all employees to work as a team and praised them after they did a good job.
3.
Leader ship was I role.
4.
Getting shoping carts role doing it in a timely manner.
5.
Whole planet I contributed with my marketing team helping design and put up signs as well as coming up with ideas to help raise money............
6.
We had to discuss plans for company merge. This called for technical people, end users and regional employees. I setup meetings and setup brief agenda for meeting and then we discussed as team follow up items and who was going to do what.
7.
Everyday in the kitchen is a team effort, from prepping the food to washing dishes, we all work together as a unit.
8.
Two years ago when I played football. I was there to help the team win.
9.
Our team was assisgned to a banquete for passover special diets . Which included vegan enteris our task was to prepapre and present these in an apllieling was . It was a total team effort which included everyone. My role was plate set up and production and service .
10.
I work for a kosier passover group as a prep cook for special and vegan diets. Our team did the whole meal including plate presintation. It was a total team effort we all just clicked and got the job done .
11.
I was a chef of a banquet luchen and my role was the chef in charge . My role was cordinate the food service with the plate up to be timed together . My team plated the baquete staff servred . I had to be in sinc with the captain so the food was served at jusyt the right time.
12.
Our sales were down so as a group we discussed strategies to change this. My role was to come up with new menu ideas while keeping food costs down.
13.
Helping my store sells go up im the take out specialist I walk the parking lot handing out cards letting people know people know that we have faster ways of ordering food.
14.
Getting the hot bar ready for 11 am and I was in charge or frying the chicken.
15.
I was in charged of our Whole Planet Foundation for our store. Our goal was a little higher than the previous year, and I encouraged the team with many aspects and had plenty of events to help out with the donations.
Question 24 of 39
Do you have an interest in learning about the products we sell at Whole Foods?
User-Submitted Answers
1.
Yes I am very interested in learning about all products whole food sells.
2.
Very much I even eat like this.
3.
Yes intrested in learning more about organic & healthier foods.
4.
Yes I feel in order to give great customer service you must have knowledge on the products you sell. As a cashier you are the last impression that we give the customer.
5.
Of course, I am currently studying nutrition so I would love to learn more about what whole foods products are all about.
6.
Absolutely, its an amazing very interesting category.
7.
Very much so I always what to learn more about health and a heathly live style.
8.
I love learning about and using new products. I have lost 30 pounds through healthy choice in my diet. Learning about those products are the only way I did that.
9.
I am very interrested ,I have lost 30 pounds by watching my diet as well as my porton sizes I know that a healthy eating and excerse leads to a way better lifestyle.
10.
Absolutely! I have a thirtst for knowledge where it benefits me and I gan pass this knowledge on to others.
11.
Of course I feel more comfortable telling the customer to buy something or try some especially when I know what is about.
12.
Yes, I would love to learn more about organic food and baking.
13.
Of course, this is WHOLE FOODS we are talking about. There are so many different products that its hard to keep up with them, but you do your best to at least learn about them.
14.
Yes, I am so excited about the prospect of learning more about all of the farm to table/home products and am currently enrolled in a course titled "what a plant knows" that is about how sustainable agriculture will evolve.
15.
Yes, knowledge will benefit both myself and customers.
Question 25 of 39
Have you ever called off from work before?
User-Submitted Answers
1.
No I have never called in sick at any job I have had.
2.
I have called off from work twice in the 2 1/2 years that I worked with Vitamin Cottage. Once I had pneumonia, the other time I had the flu.
3.
Yes, but I used to rarely call in sick. I work at UPS which is all about lifting packages, etc so you can get hurt if you don't work safe. If I work at a store, I don't think I will ever call in sick because I eat very healthy and take care of my self!
4.
On rare occassions. If feeling bad...I come to work and buy something that will make me feel better.
5.
I never have. I once had to leave early due to an aura migraine and felt really bad about leaving my team members behind.
6.
I have on critical occasions, but it is not frequent.
7.
Yes, I have but I always have given my manager plenty of notice at least 8 hours of that call off. I do not come to work to infect other people or under perform.
8.
I have called off work but given my supervisor at least 8 hours notice before hand so my postion could be filled.
9.
Yes but I have alwatys given my supervisor at least 8 hours notice so he could cover my place.
10.
I have but rarely. Working in the food business, if I was contagious, I feel it best not to come in.
11.
Once for a chest strain from picking up heavy boxes of chicken. Other then that I did not call in sick because I am not a sickly person.
12.
I have called out once because I had a personal issue that took me away from the job, but made up for it another day.
13.
I have called in sick when I had the flu and would have posed a health risk to my co workers and customers.
14.
I have but very rarely do. I call out ill about once to twice a year due to allergies.
15.
I have called out from work before, when I was younger and had something I wanted to do. I would say in over a year at my current job, I have gotten work off for an emergency. But the way my job works, is you have to find a cover, as only one employee works at a time. I found a cover at least 3 hours before my shift. I have absolutely never not showed up to work or called out last minute.
Question 26 of 39
Would you say you are a sociable person?
User-Submitted Answers
1.
Yes, I love to be around people. I am very friendly toward them.
2.
Yes. I love talking to strangers and hearing their stories. I especially love finding the one topic they get very excited about and asking them questions about it.
3.
Appropriately sociable. It depends on context. I do a lot of code switching.
4.
Yes, I love people and enjoy learning from people.
5.
Absolutly, I believe I can fit into most social moments.
6.
I like to meet and grett all people with a warm open smile and an extended hand.
7.
Yes very socialble I always greet evryone with a hand shake and a extended hand.
8.
Yes I am I always greet people with a warm smile and an extended hand.
9.
Very I love talking to new people getting to know everyone.
10.
Yes, I love people, meeting all kinds of new people is a joy for me.
11.
Yes, very much so. I am interested in people, and enjoy the exchange of life stories and how they perservere.
12.
I am a very sociable person and try to make myself available to TM and Customers as much as possible.
13.
I would say I am a sociable person. Although, I can withdrawn at times. It is important for me to have time to absorb and analyze the things that are happening around me.
14.
I would have to say honestly that I can be somewhat awkward of a person. I can be an introvert sometimes. This is something I have been working on my whole adult life, and have noticed a great improvement, especially working in customer service. I could say that now I enjoy being social as I have gotten a lot of practice, and I continue to grow. This job would definitely aid in that aspect of my personal growth.
15.
Yes I love being around and socializing with people. Every day is a class room day and people you interact with are your teachers.
Question 27 of 39
Describe a time when you disliked company rules in your last job?
User-Submitted Answers
1.
If I thought a rule was not fair I spoke with the manager about it.
2.
The rule was not fair.
3.
If there was a rule I didnt agree with I would speak with manager with my concern.
4.
Company rules! rule! it keeps every thing consistant.
5.
Employee lost sister in law in death and company rules were to only get one day off. I went to HR and asked that he get two days since the funeral and the death were all during the work week. It was granted.
6.
I understand that their are rules and they are in place for all to have equal and fair undiscriminted work envirorment for all.
7.
I did not like the limted budget set by the company but I did adhere to them .
8.
I worked at a coffee store within a big conglomerate. Management and rules in how things were to be done of each of these places sometimes conflicted.
9.
That we could not sample product to tell a customer what it was like.
10.
During a team meeting, time was called before everyone had an opportunity to voice their opinion.
11.
I am an inspirational writer, with over 8,000 readers.
12.
Not applicable as I made the rules.
13.
The rules is very good and easy to work in the company.
14.
I had worked at papa johns in the back before and I did not like how we could not communicate with other employees even though we were making sure the store work is done.
15.
Not being able to workout or manage paperwork in a more organized manner.
Question 28 of 39
What do you know about Whole Foods?
User-Submitted Answers
1.
Whole Foods is a grocery store that sells high qualities food. They sell almost everything, you name it, it is there. Also, they care about health, so they sell a lot of organic food and I've read how whole foods would eliminate bad food if people vote it out.
2.
Lots! I have read over the standards. Shopped at the stores.
3.
That they high standards for thee organic & natural food they sale.
4.
Whole foods sells the highest quality of products.
5.
I know that it is a company that sets high standards for their food. Only organic or all natural foods make the cut. Environmentally friendly as well.
6.
They have many programs that deal with helping the local community, cities(one of them being the south side of Chicago) and food programs in about 60 countries.
7.
The company is a company wants their employees to grow both personaly and professionaly in a friendly envirormant of like minded people.
8.
I researched whole foods web site throughly a found out history and all about the work enviroment and the fresh healthy products they carry.
9.
I have done some research on line and found out about the history and how employees felt about their careers with whole foods.
10.
I know Whole foods cares aboutits customers health and happiness the environment, the communities and where and how it gets its products.
11.
I know you guys are gmo free, you use resources from the community which I like a lot.
12.
That all the products are fresh, organic and have no GMO. The customer is treated like family and the associates are always eager to help.
13.
Innovative organic grocer, paved the way for generations of consumers to lead a cleaner, healthier lifestyle and feel good about doing so.
14.
I know a lot about Whole Foods, since I am there several days a week and spend a huge amount of money feeding my hungry teenagers. It is the main source of our food/personal health purchases.
15.
Whole Foods strives to positively promote healthy living not only for people, but in the community as well.
Question 29 of 39
What is your philosophy on eating well?
User-Submitted Answers
1.
I like to eat more vegetable and I like to go gym to make burn my calorries.
2.
Eating well is vital and we must eat well to function fully.
3.
Its a game really. Everyone says... You are what you eat. My body tells me that its so. I like to eat as clean as I can... Even if going out to a restaurant.
4.
I believe in the 80/20 well. We need to take good care of our bodies most of the time and occasionally indulge on things we know are not as good for us.
5.
I have lost 30 pounds by watching my diet I enjoy eating good things and try to moderate my portion sizes so I am able to enjoy the foods I like to eat.
6.
I have lost 30 pounds with proper diet and excercise .
7.
Eating clean and training dirth leads to a longer happier healthier life.
8.
I like to eat as close to the source as possible as well as eating seasonally, I also believe in eating the healthiest, cleanest products possible and would rather eat a small amount of something within those lines rather than a bunch of something else.
9.
Eat what you enjoy in balance with what you should.
10.
My philosophy on eating well is that when you eat well you are helping your body stay healthy.
11.
I believe in a nutritous, well-balanced meal with protein, vegetables, strach and the ocasional sweet.
12.
I myself eat well and believe that eating well whole foods balanced diet can invade other aspects in life in healthy ways.
13.
I think many people have many different definitions on what it means to eat well, but I think it is very important to nourish your body with good quality and tasty foods that make you feel good, whatever that may mean for you.
14.
I am a Vegan, and diet is a very big part of my life. I spend a lot of time looking for new things to eat, and researching health and nutrition. I believe a wholesome diet is the basis of good health, and Whole Foods embodies this philosophy.
15.
My philosophy on eating well is personally to balance a consumption of organic greens and whole foods (carbs, etc.)
Question 30 of 39
How would you deal with an angry customer while you were busy completing tasks?
User-Submitted Answers
1.
I would stop and give the customer why attention. Depending on the issue, I would either attempt to resolve it myself or find a Team Leader to assist the customer.
2.
I would stgop my task and talk to the customer and help them find whatever they were looking for and listen to them.
3.
Working at the brewery is always a team effort, everyone on the packaging line has a specific role and contributes to success.
4.
Customers come first so I would stop the task that I was doing and do everything I can to understand why the customer is angry and make it right.
5.
Apologize for the inconvenience and assure customer that you want to make it right and that it will not happen again.
6.
I would try and help them come to an agreement and if not I would let management know.
7.
I would certainly stop with what I am doing to help an angry customer. I would listen carefully and ask them what I can do to make them happy and then I will try my best to help.
8.
I stop my task. Listen to the customer... They are why we have a job.
9.
I stop what I was doing listen & try to resolve issue.
10.
I would stop doing what I am doing give my customer my 100% attention.
11.
I would stop and give the customer my full attention, listen carefully and make sure I understood their issue so I could resolve it or bring it to the attention of management.
12.
Stop my task find out the problem and refer them to a person who could resolve the issue and go back to my task and follow up at a later time.
13.
I would ask how I could help then ask another assoitae to help.
14.
I would stop what I am doing and address the customers needs.
15.
I would stop what I was doing, listen to the customer, acknowledge what I heard and offer at least two solutions if possible that the customer would find as a viable option.
Question 31 of 39
Have you noticed our employees give excellent customer service, will you be able to do the same?
User-Submitted Answers
1.
I have noticed and believe that with my skills and experience that delivering excellent customer service would be natural for me.
2.
That and more. Like I said earlier.. Anyone wanna up their game?
3.
Yes I use that experence to help me grow my own knowledge and promote a better service.
4.
I learn better from examles and I take each part of service as learning experence.
5.
I learn better from examles and I take each part of service as learning experence.
6.
I learn by example and I think watching someone interact is a great teaching tool to learn from. Yes I know I can.
7.
Absolutely! This level of customer service is one of the many attractions of whole foods stores.
8.
Yes I Would, Customer Service Is Very Important And Thats What Whole Foods Is All About.
9.
Yes, I am one of those people who comes to work with a smile on. I get along with almost everyone I meet. In my experience in service I have found I have a real talent for find what people want and making them happy. Customers want to feel special, like they are worthy of your attention and time and like their problems are important and worth solving promptly.
10.
Yes, I would really give this my all. The company prides itself on its customer service and how it treats the community and I can really stand behind that.
11.
Yes. I notice every time I shop at this store, employees are vibrant and work with energy. I always feel welcome here, and never feel neglected. Employees go out of their way to ask if I need help finding anything and even give product recommendations. I would be able to continue this excellent service if I was employed here at Whole Foods, with my experience of giving intimate customer service in a tanning salon.
12.
Yes I will be able to give excellent customer service.
13.
Yes, and yes I think I would be able to do the same, my goal is to make this guest feel as comfortable as possible and make them wanna come back to the store.
14.
Yes I have a big experiences to work wi5h the customers.
15.
I will be able to match the customer service and strive to go beyond that which has already been set.
Question 32 of 39
Why should we not hire you?
User-Submitted Answers
1.
There isn't any good reason not to hire me.
2.
Missing out on me becoming an asset for this company.
3.
Unless there is no available employment or no growth for hard and industrious workers.
4.
I can not think of any reason why you should not hire me.
5.
I can not think of reason why you should not hire me.
6.
You should hire me! I share whole foods passion for healthy living, my community and the environment.
7.
There is no reason to not hire me, unless Rod Serling shows up and Whole Foods is no longer the unique, innovative company it has always been.
8.
I absolutely believe with all of my heart that you SHOULD hire me! I think I would fit in very well here at whole foods, and I know that you will be very satisfied with your decision when you see how hardworking I am!
9.
There is no reason why you should not hire me.
10.
It would make my life more difficult to manage my time.
11.
Well in truth, I'm here because I believe you should hire me. I wouldn't want to waste your time if I didn't believe that.
12.
I have no reason to not be hired, I am never late, my priorities are to get my job done and make sure it is done to the best extent, on top of great customer service.
13.
You shouldnt hire me if you are looking for someone with low energy and doesnt do everything they can to ge tthe job done.
14.
The only problem I would see would be that I have no experience with grocery bagging.
Question 33 of 39
What is your favorite food at Whole Foods?
User-Submitted Answers
1.
Big doughy pretzels, mt. Tam cheese and chantilly cake.
2.
Chantilly cake,Brussel sprouts and pumpkin cheesescake.
3.
I always gravitate toward seasonal produce. I am especially fond of ripe berries. I like them in cereal, in a smoothie, as a snack. I am also a big fan of Almond Coconut Milk.
4.
My favorite food at Whole Foods would definitely be the whole Vegan meat/ cheese section! I am like a kid in a candy shop there. OTher than that, I would say the organic apples!
5.
Its probably a tie between the sushi and the pizza.
6.
Haven't tried anything looking forward to though it's much more interesting them my own super market.
Question 34 of 39
If you could prepare and share a dinner with anyone, who would it be and what would you make?
User-Submitted Answers
1.
Hmmm...I would share a meal with Dolly Parton, love her. And I would make shiskabas. Nice selection of both beef and chicken, potatoes, peppers etc on the grill.
2.
It would be with my family and I would make a turkey on the grill.
3.
I would share dinner with my dad who passed away he loved Italian Bean soup and homemade fresh bread. We would prepair it together and enjoy each others company. Then enjoy our time as family eating at the table as whole family.
4.
My Mom and Dad. We would all make something my Mom would bake bread and cherry pie my Dad would make his own feash Chicken soup and Green Salad and I would make Beef Stew with Biscuit top.
5.
My famil. I would make macaron, rice and gravy, fried chicken, mashed potatoes and rolls.
6.
Veggie shish kabobs on top of quinoa with a nice glass of malbec.
7.
I dont know the person but I would my salad, steak, rissoto, and raspberry sorbet.
8.
My mom, red beans and rice, cornbread and brownies.
9.
It would be woody allen and I would make bean soup.
10.
Sould be something that weboth like and that will go well with the occasion.
11.
I would probably make it for my family and ask them what sort of things they were craving to eat.
12.
My nana is very sick right now, and is in a nursing home. Her and my grandpa have always had a very bad diet consisting of salty, fatty fried foods, including alot of frozen and fast food. I would make a delicious vegan meal of pasta with home made marinara sauce, a salad with lentils, bruschetta, etc.
13.
The Dalai Lama because I love him. He has to be the one of thr most wise, loving, and kindest human being on this planet. I would make pumpkin red curry because that is my favorite food.
14.
The dalai lama and it would be a Thai chili broccoli salad.
Question 35 of 39
How would you handle an irate customer that has screamed at you for three minutes straight?
User-Submitted Answers
1.
I try to solve the customer problem.
2.
I would listen calmly, I will not obviously scream back at the customer. To solve his/her problem, I would listen carefully and try to solve it. If I am not able, I will ask a team leader to assist this person.
3.
I would stay calm and first and foremost acknowledge their anger/disappointment. I would not take it personally, because you never know what his/her day might have been like. I would apologize and take steps towards solving the problem at hand immediately.
4.
I apologize.. And ask them what they would like me to do for them.
5.
Listen calmly and try to resolve problem & or call manager for assistance.
6.
Calmly listen to their entire situation, apologize that the problem had to occur, explain what solutions are available and help them from there.
7.
I would just listen to hear what she/he has to say and then just give a deep and sincere apology and try to fix the problem.
8.
Apologize and listen to the customer, listen to their problem air situation and have a team ember assist me.
9.
I would calmly listen to what they have to say, try to solve the issue and if all else fails get a manager to help.
10.
I would get support from courtesy desk and if no solution is possible, ask team leader or shifty to help customer.
11.
Listening, apologizing and offering to make it better.
12.
I would try to empathize with them, apologize and see what they wanted in order to be happy again.
13.
Call for a supervisor who can reslove the issue with a succseful out come.
14.
I would have my supervisor intervien in the matter and follow up with them to see if the problem was resloved.
15.
I would call for my supervisor and hopefuly he will be able to defuse the situation anf tenson.
Question 36 of 39
Tell me about your experience working in retail?
User-Submitted Answers
1.
I have work at publix for 12 years.
2.
Its was a good learning experience.
3.
Well I have had good experience with my jobs.
4.
I don't have experience as I've always worked at warehouses, however, I shop at retail stores a lot and so I know how it works. I am a fast learner and I know what it takes to work as a team.
5.
Been in retail for the past 7 years. All front of the house, customer service stuff.
6.
I worked in a few restaurants. It was fun, fast paced and always different.
7.
My retail experience has been positive. Daily interactions with people, challenges and learning to work as a team has taught me and given me a wealth of knowledge to be successful in this field.
8.
My experience working in retail has been a lot more pleasent them I thought.
9.
I have worked at a drugstore, a couple of department stores, a couple of specialty store/boutiques, an artisan candy shop and grocery store.
10.
I learned a lot from working various stores. In each store you experience different customers and learn to deal with lots of scenarios and how to deliver good customer service.
11.
I have experience on Newbury Street in Boston, which is a highly competitive retail market for Athleta a brand that I completely believe in their customer service policies.
12.
I have worked for over two years in retail. All my jobs have been positions as a barista where I had face to face and personal interactions with customers that have allowed me to really grasp the art of interacting with customers and provide service that surpasses their expectations.
13.
I have worked at the tanning salon for two years. I have gained a lot of experience with sales, customer service and juggling many tasks at once. Most of all, I have honed the skill of going above and beyond to make a customer feel special. I have often been told I am the most caring/ thoughtful/helpful/friendly employee, and am thanked for it.
14.
28 years of every aspect of retail.
15.
I have no formal experience in retail, in truth, but luckily my experience in customer service and organic foods makes me completely confident in my ability to perform exceptionally in a retail position.
Question 37 of 39
Tell me about a time when you went above and beyond for customer service?
User-Submitted Answers
1.
I focus my responsiblity.
2.
I get befor 10 minte and I will talk alitel with my co workrs and ready to work.
3.
I prepar my self for the next day.
4.
I follow my duties. I don't go beyond unless necessary, such as a customer who needs a product that is out of stock. I'd suggest that person to order it online. You can get anything online!
5.
Student didn't have access to computer, or know how to work a computer. Walked him through the process of conducting an email, to attaching a file in an email. Spent about 10 hours working with him before he even started his first class.
6.
I think that good customer service is never about going above and beyond. I mean...I walked someone to their car in a storm holding an umbrella... Does that count?
7.
There was a time that a customer was very angry because she had lost something that was very personal to here, she came to the customer service desk and was crying she had lost her glasses and she said she had looked every where and couldnt find it I told her I would write down her name and number and I gave her the store card and told her I would look for it. I found it upstairs in the cafe I called her and she was so delighted. When she came and picked the glasses up I was not at work but she wrote a rave and rants card out for me. She was very happy and delighted.
8.
I knew a site had an issue. I personally went there and walked around with staff to correct all issues, no matter how long it took.
9.
I found out it was a customers birthday and our team of servers and cooks joined in at preparing that cusomter and their guests with a VIP meal and service. It rewarding to everyone who took part .
10.
I knew it was going to be one our regular customers birthday so our staff organized a surprise party for them.He was very surpised by our guesture and we all felt a little better by doing it.
11.
We had a customer who had birthday coming I planed a surprise party for him and a VIP lunch. The whole team was there we not only surprised our customer but we felt good about it too.
12.
I do this all the time. A customer is the rock of the foundation so giving them excellent customer service always is what keeps the rock from crumbling!
13.
I made sure that everything was in place for the next shift.
14.
I pride myself on giving the best possible service and going the unexpected mile that will make the day for someone.
15.
I drove to the office on my day off, an hour travel time, to pick up some papers my employer was needing for an important meeting.
Question 38 of 39
What are some of your weaknesses?
User-Submitted Answers
1.
I've always striven to give the customers I've helped exceptional customer service.
2.
Neither, I want a career where I can learn and grow within the company.
3.
The Dali Lama and if he didn't have any special dietary restrictions I would make red pepper gnocchi with buffalo chicken and bleu cheese alfredo sauce.
4.
Every time a customer is looking for a product I walk them directly to it on the shelf. It saves time because I've had customers that didn't see it when it was right in front of them.
5.
I see myself working for whole foods.
6.
I would stop and listen to the customer. I would either resolve it myself, or find a Team Member or Team Leader to fix the issue.
7.
The rules were fuzzy, but I came up with a possible solution, which I took to my manager before implimentation. He approved of it.
8.
Very rarely, as I think it's important to be on time. If I know that I'm going to be late, I call immediately.
9.
I am not very good at communicating directly to customers. I'm always trying to improve my communication skills. But don't misunderstand, I like to help people and I try my best to communicate.
10.
I have come trying to be the person who always hits the home run I learned to rely on my teammates to accomplish goals and allow them to grow with the team.
11.
I have had to overcome a weakness that I am not the only memeber of the team and to allow othern people the chnace to grow in their jobs as well.
12.
I have had to over come wanting to be the star of the team.I did so by allowing my team members to share their ideas and thoughts and expereneces our grew faster and better that way.
13.
Asking for help on a project, sometimes I focus too much on small details and I occasionally procrastinate. I have learned though, there are times when asking for help will get me better results, in making a plan I can get more done and starting projects sooner instead of waiting helps.
14.
Chocolate, animals (especially cats) and cheese (especially triple cream brie)
15.
I can be a perfectionist, and overly conscious of what others think about me.
Question 39 of 39
How can I trust you not to steal?
User-Submitted Answers
1.
I 'm honest and reliable person.
2.
I'm an honest person and I would never do anything to jeapordize my career.
3.
You would have to trust in me. Given the chane I will prove your trust was valid!
4.
I am a leader and I lead by example. I would not steal from a company that I wlove.
5.
I only come to a work place with what I came in with.
6.
My work etic is honesty and leave my job the way I came in that day.
7.
I dont believe in stealing. A person without integrit has little inside worth. I strive to be as positive and good as I possibly can.
8.
Fair wages for fair work, treat me like a human with feelings and emotions, and I will not feel compelled to steal. Trust is a two-way street. I give you trust to secure a safe, fair, inclusive work environment and you trust me to not steal.
9.
You can trust me not to steal by setting me up with little things to watch over.
10.
I have great integrity and have never thought of stealing as anything but a dishonest act that shows weakness and disrespect for self and community.
11.
I have great integrity and have never thought of stealing as anything but a dishonest act that shows weakness and disrespect for self and community.
12.
I have great integrity and have never thought of stealing as anything but a dishonest act that shows weakness and disrespect for self and community.
13.
I have great integrity and have never thought of stealing as anything but a dishonest act that shows weakness and disrespect for self and community.
14.
I have never stolen in my life. I feel something deep inside me that tells me I could never steal. I have had many opportunities to take something for example when someone leaves their wallet or phone, I always look for the owner, and keep nothing for myself. If a co worker leaves her tips in the tip jar, I take them out and leave them in an envelope for her. I do this because I would want someone to do the same for me. A guilty conscience weighs on a person, it is not worth it.
15.
I guess only time could tell, but I promise you I wont.

About Whole Foods

Whole Foods Market, Inc. (Whole Foods Market) owns and operates a chain of natural and organic foods supermarkets. As of September 27, 2009, it operated 284 stores: 273 stores in 38 the United States, states and the District of Columbia; six stores in Canada, and five stores in the United Kingdom. This includes 53 stores acquired from Wild Oats Markets, Inc., 51 stores in 20 the United States, states and two stores in Canada. It owns 11 stores, three distribution facilities and land for one store in development, including the adjacent property. It also owns a building on leased land, which is leased to third parties, and has three stores in development on leased land. Its product selection includes, but is not limited to produce, seafood, grocery, meat and poultry, bakery, prepared foods and catering, specialty (beer, wine and cheese), coffee and tea, nutritional supplements, vitamins, body care and educational products such as books, floral, pet products and household products.

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