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MockQuestions

Meet the Author

AUTHOR
Stephanie Cafaro

Meet Stephanie

Stephanie Cafaro has 15 years of experience as a teacher, college and career counselor, talent recruiter, and non-profit leader.

She holds a bachelor's degree in English and secondary education and a master's degree in counseling. Stephanie lives in Chicago and currently works as the Director of Recruitment for a national teacher's residency.

In 2021, Stephanie joined MockQuestions as an interview coach. She helps our subscribers to succeed in their upcoming interviews by offering feedback and suggestions on their practice interview answers.

Read more about Stephanie Cafaro on LinkedIn.

See Stephanie's Best Community Answers
question
Tell me about your customer service experience.
Anonymous Answer

I've been in the customer service industry for more than 18 years mostly as a customer service specialist where I handle customer inquiries, assisting with concerns and resolving issues either by phone, email, or chat. My recent experience as a catering business owner includes face-to-face customer service, as well as attendance at some events such as food drives and other charitable efforts. I'm excited to bring my skills and knowledge in customer service to your company.

Stephanie's Answer

Excellent response! This clearly highlights your customer service experience across multiple settings.

question
Tell me about your greatest work related accomplishment.
Anonymous Answer

The greatest accomplishment in my career was when I started my own catering business and become successful in the past 6 years. This achievement showed me that I could dedicate myself to my career and reach the goals that I set for myself. It felt great to accomplish so much.

Stephanie's Answer

Starting your own business is a significant accomplishment! I'm glad you were able to capture the importance of this.

question
Do you know anyone who works for Amazon?
Anonymous Answer

yes, I know someone.

Stephanie's Answer

This response should be further developed to share who you know that currently works for Amazon, their role, and how this impacted your interest in the company.

question
Why are you the best Academic Dean for us?
Anonymous Answer

My skill sets and experience are the perfect matches for the job requirements. As a former Dean of the School of Business, my work ethic makes me an ideal candidate for the position. For example, I led my Business program through its reaffirmation of accreditation through the Accreditation Council for Business Schools & Programs (ACBSP) single handily. Upon the review of the On-site Team of Evaluators, the program was reaffirmed of its accreditation. Moreover, I upgraded graduation requirements that gave confidence to our students that they could compete on the graduate level and I also mentored junior faculty to become Major Coordinator, Department Chairs as well as Deans.

Stephanie's Answer

Excellent response! It is evident that your professional experience aligns very well with this role, and you're able to provide specific examples to illustrate this.

question
How do you respond in a crisis? Do you have crisis-management training?
Anonymous Answer

I do not have specific crisis training, but I had dealt with different situations both as a youth mentor and also in my work in customer service. I try my best to always remain calm, be polite, and maintain the safety of everyone involved. I would make sure to report the details of the situation to my supervisor.

Stephanie's Answer

In the "Revised Answer" section, I have suggested a slightly modified response, to improve clarity and impact.

While I haven't undergone formal crisis training, my professional experience as a youth mentor and my work in customer service settings has well prepared me to handle crisis situations. I try my best to always remain calm, be polite, and maintain the safety of everyone involved. I also make sure to report the details of the situation to my supervisor. If offered this job, I would welcome the opportunity to complete formal crisis training.

question
Anonymous Answer

Teach me and/or send me to workshops/classes that benefit my growth in my future position. When I moved from Ky to Indy, I was coming from a strictly salary position to a salary plus commission position which was completely new for me. Luckily, I attended a workshop the following month and became their top-selling trainer and more than doubled what they expected me to do by selling and retaining customers.

Stephanie's Answer

You do a nice job of clearly outlining what a future employer could do to support your professional growth. To make your answer even stronger, I suggest adding a few specific details, such as what kind of workshop/classes are you hoping to attend in the future?

question
Anonymous Answer

Two come to mind. 1 being promoted to assistant manager in my previous job. 2. running both the social media platforms and achieving new customers and club holders from promoting stock online.

Stephanie's Answer

These are both wonderful achievements! In order to strengthen your response, you may wish to share what led to these achievements. For example, "After consistently exceeding sales goals, I was promoted to assistant manager at my previous job."

question
Anonymous Answer

Facebook's mission is to bring the world closer together, and I plan on helping businesses get closer to their customers by helping them optimize their campaigns and identifying new opportunities.

Stephanie's Answer

This is a great start, but I would suggest closing out your response by sharing a few more details about why Facebook's mission and values align with your interests and skillsets. You can close out your response with a quick sentence about why contributing to Facebook's mission is meaningful to you.

question
Anonymous Answer

I believe my greatest strength is my strong communication skill and have a professional customer service skills from my experiences. I have many experiences as a sales in luxury retail. I understand how to give the best customer service experiences to people. Also, I am fluent in Mandarin and English. It gives me a chance to reach with more group of customers. It’s helpful to achieve KPI.

Stephanie's Answer

Great content! In the "Revised Answer" section, I have suggested a slight re-wording to improve clarity and detail.

I believe my greatest strengths are my strong communication skills and customer service skills. I've had significant professional experience in luxury retail settings. I understand how to give the best customer service experiences to people. Also, I am fluent in both Mandarin and English, which gives me the chance to connect with a diverse group of customers.

question
Describe an ongoing problem at your current or former employer, that you were able to overcome.
Anonymous Answer

The ongoing problem in my previous job was inappropriate documentation of total care patient positioning. Total care pts are pts that are not able to take care of or reposition themselves. However, RN & CNAs kept documenting that patient position self or pt refused, and we were getting a lot of pressure sores on the unit. So I told my assistant nurse manager to initiate a plan where the position of total pts will be documented during rounds using the full circle, L, R, B, instead of documenting, pt position self. This strategy helped to decrease pressure sores on our unit.

Stephanie's Answer

Excellent response! You do a wonderful job of stating what the issue was, how you worked to overcome that challenge, and what the outcome was.

Recent Work From Stephanie

Published New Community Answers

Assistant Principal

September 29th, 2021
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Academic Dean

September 29th, 2021
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Netflix

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Internal Audit Manager

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Lawrence Livermore National Laboratory

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Social Studies Teacher

September 23rd, 2021
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Middle School Teacher

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Biological Scientist

September 23rd, 2021
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Baker

September 20th, 2021
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Physician Assistant

September 14th, 2021
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Youth Worker

September 14th, 2021
Published New Community Answers

Pharmacist

September 14th, 2021
Published New Community Answers

Airbnb, Inc.

September 14th, 2021
Published New Community Answers

Nursing

September 13th, 2021
Published New Community Answers

Amazon

September 3rd, 2021