question
Tell me about your customer service experience.
Anonymous Answer
I've been in the customer service industry for more than 18 years mostly as a customer service specialist where I handle customer inquiries, assisting with concerns and resolving issues either by phone, email, or chat. My recent experience as a catering business owner includes face-to-face customer service, as well as attendance at some events such as food drives and other charitable efforts. I'm excited to bring my skills and knowledge in customer service to your company.
Excellent response! This clearly highlights your customer service experience across multiple settings.
question
Tell me about your greatest work related accomplishment.
Anonymous Answer
The greatest accomplishment in my career was when I started my own catering business and become successful in the past 6 years. This achievement showed me that I could dedicate myself to my career and reach the goals that I set for myself. It felt great to accomplish so much.
Starting your own business is a significant accomplishment! I'm glad you were able to capture the importance of this.
question
Why are you the best Academic Dean for us?
Anonymous Answer
My skill sets and experience are the perfect matches for the job requirements. As a former Dean of the School of Business, my work ethic makes me an ideal candidate for the position. For example, I led my Business program through its reaffirmation of accreditation through the Accreditation Council for Business Schools & Programs (ACBSP) single handily. Upon the review of the On-site Team of Evaluators, the program was reaffirmed of its accreditation. Moreover, I upgraded graduation requirements that gave confidence to our students that they could compete on the graduate level and I also mentored junior faculty to become Major Coordinator, Department Chairs as well as Deans.
Excellent response! It is evident that your professional experience aligns very well with this role, and you're able to provide specific examples to illustrate this.
question
Anonymous Answer
Facebook's mission is to bring the world closer together, and I plan on helping businesses get closer to their customers by helping them optimize their campaigns and identifying new opportunities.
This is a great start, but I would suggest closing out your response by sharing a few more details about why Facebook's mission and values align with your interests and skillsets. You can close out your response with a quick sentence about why contributing to Facebook's mission is meaningful to you.
question
Describe an ongoing problem at your current or former employer, that you were able to overcome.
Anonymous Answer
The ongoing problem in my previous job was inappropriate documentation of total care patient positioning. Total care pts are pts that are not able to take care of or reposition themselves. However, RN & CNAs kept documenting that patient position self or pt refused, and we were getting a lot of pressure sores on the unit. So I told my assistant nurse manager to initiate a plan where the position of total pts will be documented during rounds using the full circle, L, R, B, instead of documenting, pt position self. This strategy helped to decrease pressure sores on our unit.
Excellent response! You do a wonderful job of stating what the issue was, how you worked to overcome that challenge, and what the outcome was.
question
Anonymous Answer
I've had to adapt to the needs of new clients that were more digitally oriented. Our first clients required more traditional advertising, whereas our newer clients were more focused on digital advertising. I worked on digital campaigns and learned new things along the way. This sparked my interest in social advertising at Facebook.
Great response; you provide a specific example of how you've adapted to change. You may wish to focus on the adaptability/flexibility aspect a bit more to strengthen your response. If you are naturally a highly adaptable person, this would be an excellent time to say so!
question
Anonymous Answer
I strategically plan my projects from start to finish. I have a status report for all projects that I updated regularly. I plan big campaigns via a critical path schedule and divide them into steps. That way, I remain highly organized and avoid unnecessary stress.
Your response shows a clear understanding of prioritization and project management. Since this question explicitly asks how you avoid burnout (which is a critical topic for many major tech companies like Facebook), I suggest including a sentence or two about your self-care strategies (example below.)
I strategically plan my projects from start to finish. I have a status report for all projects that I update regularly. I plan big campaigns via a critical path schedule and divide them into steps. That way, I remain highly organized and avoid unnecessary stress. When I experience stress, I take a walk or listen to music to get back on track.
question
Have you ever done any marketing for your former or current bakery?
Anonymous Answer
I just advertise what's on sale.
In the "Revised Answer" section, I have suggested a rewritten response to this question.
While I don't have any formal marketing experience, I understand that this is an important part of running a bakery, and this is an aspect that I would be eager to learn more about. I am a quick learner and I am confident that I could learn marketing skills if given the opportunity!
question
What makes you most passionate about being a school counselor?
Anonymous Answer
I have education and experience in academic and in mental-health/emotional counseling. As a school counselor, I love that I can be there for kids in both capacities, that I can be a positive influence in the lives of children.
Great response; it's evident that you're passionate about supporting students academically, socially, and emotionally.
question
Describe the work environment or culture and the management style in which you have experienced the most success.
Anonymous Answer
I thrive in an environment that embraces change, is fast-paced, supportive of its employees, and encourages learning and growth.
You do a good job of describing the workplace qualities that you find ideal, but you should also address the management style that you work best under. For example: "I am highly adaptable and I believe that I could work well under a variety of management styles, but my preference is having a manager who is highly communicative and isn't shy about giving constructive feedback."
