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Kmart Interview
Questions

32 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 32

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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Kmart Interview Questions

  1. 1.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

      In a service-focused role like a sales position at Kmart, you will likely encounter customers who make your job less than pleasant. Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

      Jordan's Answer #1

      "If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."

      Jordan's Answer #2

      "I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer were upset, I would be sure they felt heard and understood, and I would assure them that I would do everything I could to address their concerns. Sometimes customers just need to know that their problem is important to someone else. I would be sure to maintain my calm demeanor and positive attitude about the problem."

  2. 2.

    What do you hope to learn from this job at Kmart?

      Employees at Kmart have the opportunity to learn a wide range of skills. Share what you hope to get out of your time at Kmart. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.

      Jordan's Answer #1

      "I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about how to run a store -- someday, I hope to become a store manager or even open my own small retail shop."

      Jordan's Answer #2

      "I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."

  3. 3.

    In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

      Strong math skills will be an asset in your position at Kmart. Assure the interviewer that you are comfortable with the skills associated with handling math-related tasks.

      Jordan's Answer #1

      "I did very well in math during high school and am comfortable with the math required to accept cash, balance a cash float, and perform inventory-related tasks."

      Jordan's Answer #2

      "My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."

  4. 4.

    Personality fit is important to us at Kmart. How would you describe your personality?

      When you work at Kmart, you are one part of a larger team; your personality will play a part in whether the interviewer believes you would be a good fit for this team. Talk to the interviewer about your personality traits -- such as introverted, friendly, or confident -- as opposed to your character traits -- such as reliable, honest, or hard-working.

      Jordan's Answer #1

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Jordan's Answer #2

      "I'm a confident communicator, and I'm really friendly! I love engaging new people in conversation. My last boss, Diana, always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."

  5. 5.

    How do you feel about performance incentives?

      Performance incentives can be very motivating, and you may have opportunities to take advantage of such incentives in your position at Kmart. Talk to the interviewer about your feelings regarding performance incentives.

      Jordan's Answer #1

      "I think performance incentives are a great idea -- they keep me motivated to do a great job, and I like knowing that I'm a part of helping our team keep on top of our KPIs. I'm extremely motivated by being rewarded for my successes."

      Jordan's Answer #2

      "I've never worked in a position that offers performance incentives, but that's never stopped me from staying motivated. However, small perks are always nice to have!"

  6. 6.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

      Retail environments like Kmart may offer opportunities for friendly competition with your coworkers and other stores in your district and region. Tell the interviewer about your experience in competitive environments, whether you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Be sure to mention any successful outcome.

      Jordan's Answer #1

      "My current sales position is highly commission-based, so my colleagues and I are quite competitive. Even when we're competing,we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."

      Jordan's Answer #2

      "Last year I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so our monthly sales contests really motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."

  7. 7.

    Tell me 3 qualities you possess that make you a strong fit for this position with Kmart.

      Before your interview, take some time to find out more about what Kmart looks for in an employee, and find ways to honestly demonstrate how you meet those needs. For instance, Kmart employees must 'ensure our future by earning the trust of those we serve' and 'contribute to the success of a global retail leader through teamwork, integrity, and positive energy.' Describe how you are uniquely suited for some of the job requirements.

      Jordan's Answer #1

      "Jelisa, my team leader at my former job, recently told me how much she appreciated my hard work and my willingness to do tasks that other team-members weren't excited about, like taking out the trash or volunteering to come in for early-morning inventory shifts. I have a generally sunny disposition, and I love meeting new people -- so connecting with customers would come easily to me!"

      Jordan's Answer #2

      "I always strive to be adaptable and flexible -- I know that being in a customer-service position means being interrupted or needing to suddenly pivot to a new task. I've also had managers in the past tell me that I'm a great listener and make customers feel at ease. I'm also pretty witty and bring a lot of fun, positive energy to a workplace."

  8. 8.

    You will be responsible for a large amount of cash and valuable merchandise at Kmart. What would your most recent employer say about your character and honesty?

      Honesty is incredibly important in a retail environment like Kmart, where employees handle a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

      Jordan's Answer #1

      "I would never steal from any store, especially my place of work! I know how important it is that my managers and coworkers can trust me with the store, merchandise, and cash. During my exit interview at my last job, my manager, Ricardo, told me that he found me extremely trustworthy and would hire me again if I ever wanted to return to the company."

      Jordan's Answer #2

      "My most recent boss, Padm, told me multiple times that she considered me a person of integrity and honesty, which is feedback I really appreciated. I always want to be a person who my coworkers and employers can trust."

  9. 9.

    How do you handle situations that could cause you to be late or miss work?

      Promptness is an important quality for Kmart employees. Make sure the interviewer knows that you plan for traffic, bad weather, and other situations that could make you late for your shift. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that could affect arriving to work on time.

      Jordan's Answer #1

      "I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Winters here can make travel hard, so I always make sure to give myself extra time when there's snow or ice."

      Jordan's Answer #2

      "I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."

  10. 10.

    Describe to me your ideal employer.

      A job search isn't just a one-sided hunt. You must also feel that a job at Kmart is a good fit for you. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

      Jordan's Answer #1

      "My ideal employer is one who brings charisma and passion to their work. I work best with organizations that encourage learning and promote their employees based on performance."

      Jordan's Answer #2

      "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."

  11. 11.

    Tell me about a time when you made a suggestion requesting change in an organization.

      The most successful organizations are always growing and adapting to better serve their customers, and Kmart is no exception. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.

      Jordan's Answer #1

      "Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."

      Jordan's Answer #2

      "When I began my most recent position at a family-run shop, the owners operated based on trust and didn't have a loss prevention plan. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."

  12. 12.

    How do you like to be recognized for your accomplishments?

      The management team at Kmart is focused on nurturing a positive work environment and strong team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

      Jordan's Answer #1

      "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."

      Jordan's Answer #2

      "As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."

  13. 13.

    Do you have reliable transportation?

      If you are offered a position at Kmart, it's important that your managers can count on you to arrive to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or biking.

      Jordan's Answer #1

      "I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."

      Jordan's Answer #2

      "I take public transit and find it to be very reliable. I always plan for unexpected delays and take an earlier bus if I know it's a heavy-traffic day. I always make sure I'm at least 5-10 minutes early for my shifts."

  14. 14.

    What type of work environment do you dislike working in?

      Your interview is about helping you determine if the work environment at Kmart is right for you. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Make sure you're familiar with the environment at Kmart.

      Jordan's Answer #1

      "I can be productive in most work environments, so long as the energy is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

      Jordan's Answer #2

      "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."

  15. 15.

    Why is this job with Kmart right for you at this time in your career?

      A position at Kmart will provide you with plenty of benefits in the present while also allowing for opportunities to move up in the company in the future. Discuss with the interviewer why you are looking to make a change and how this particular role fits well with the changes that you want to make. Be thoughtful and draw upon the research you have done on the company.

      Jordan's Answer #1

      "I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, especially at this point in my career, because it offers an opportunity for me to utilize my recent education in Communications while giving me an opportunity to advance in my management skills."

      Jordan's Answer #2

      "This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for Kmart because of the flexibility you offer students, as well as the growth potential."

  16. 16.

    Have you researched our company values? What makes you the best candidate for Kmart?

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  17. 17.

    What are your salary expectations?

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  18. 18.

    How can Kmart motivate you on the job?

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  19. 19.

    We need reliable people on our team at Kmart. How many days were you absent from work last year?

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  20. 20.

    How do you handle a situation where your supervisor does not properly communicate information to you?

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  21. 21.

    What type of manager brings out the best in you?

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  22. 22.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

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  23. 23.

    At Kmart we like to hire strong achievers. Give me an example of a time when you went above and beyond.

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  24. 24.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

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  25. 25.

    In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

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  26. 26.

    At Kmart we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

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  27. 27.

    In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

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  28. 28.

    This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

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  29. 29.

    We have a strong employee honesty program in place at Kmart to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

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  30. 30.

    At Kmart we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

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  31. 31.

    What do you know about Kmart? Why do you want to work for us?

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  32. 32.

    Kmart puts customer service first. How do you ensure that you always put the customers' needs first?

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