Meet the Author


Amanda Knight

Meet Amanda

Amanda Knight is a freelance writer and editor specializing in career coaching across various industries, including healthcare, sales, and marketing.

She has assisted a diverse array of clients, from newly graduated students to senior-level executives, as they prepare to seek out their next professional challenge.

To date, she's handled more than 600 resumes, cover letters, LinkedIn profiles, and interview prep projects. Amanda enjoys helping others reach their highest potential by making sure they tell their own stories well.

Read more about Amanda Knight on LinkedIn.

See Amanda's Best Community Answers


Anonymous Answer

I started my customer service career as a server. I have worked in international reservations for a major airline, unemployment claims, customer service for two states - Texas and New York, and corporate international travel for two large travel management companies. I have an excellent customer service attitude!

Amanda's Answer

You've done a good job outlining your years of customer service and in what sectors. You can flesh out your response by sharing how you served customers - in person, online, via telephone, etc. If you're aware of the general numbers, it may also be helpful to share approximately how many customers you were able to assist each week or day in your various positions, adding greater context to your level of experience.


Anonymous Answer

Where possible a RAID analysis is always a valuable process to undertake before the project gets too far down the tracks. While this effort can sometimes be time-consuming it will result in a more informed project team including stakeholders who will have a greater understanding of the challenges that may be encountered during the project and how to effectively mitigate them. I generally make it a requirement for any project that I am managing, especially if I am leading this project from the start.

Amanda's Answer

Your answer shows the interviewer that you know what a RAID analysis is and why it's valuable. Consider strengthening your answer by sharing how often you use a RAID analysis or by estimating how many projects you've utilized to show the interviewer your level of experience with RAID analysis.

Recent Work From Amanda

Published New Community Answers

Surgical Information Systems, LLC

June 14th, 2022