MockQuestions MockQuestions
Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

JCPenney Interview
Questions

31 Questions and Answers by Jordan Henry

Published August 14th, 2018 | Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.
Question 1 of 31
At JCPenney we like to hire strong achievers. Give me an example of a time when you went above and beyond.
Click to View Answers
Jordan's Advice
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. We're looking for employees who display a willingness to step up to a challenge. Talk to the interviewer about a time you went beyond the call of duty for your customers, coworkers, or supervisors.
Get More Interview Practice
Pick your topic
Ask the Interviewer
Questions you may consider asking the interviewer, about ...
Behavioral
We all have some behaviors that are typical of us and whi...
Common Interview Questions
There are some questions that employers ask at almost eve...
Leadership
If you are interviewing for any type of leadership role; ...
Telephone
Most interviews start with a telephone interview. Hiring ...
Tough
Everyone struggles with tough interview questions. Learn ...
View more interview questions
Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
1.
At JCPenney we like to hire strong achievers. Give me an example of a time when you went above and beyond.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. We're looking for employees who display a willingness to step up to a challenge. Talk to the interviewer about a time you went beyond the call of duty for your customers, coworkers, or supervisors.

Jordan's Answer #1
"At my last job, I had an idea about how we could standardize and organize the stockroom so that things moved more efficiently. One week, I spent my evenings after work coming up with a solid plan that I thought I could implement in the course of one shift, and then I took my idea and plan to my manager. She thought the idea was a good one, so I asked if I could use one of my upcoming shifts to put my plan into action and she agreed. After that, things moved much more efficiently in the stock room, and my coworkers were really appreciative of how much easier it was to find everything they were looking for. It allowed us to spend more time focusing on what our customers needed on the sales floor."
Jordan's Answer #2
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
2.
The JCPenney culture is fueled by the Warrior Spirit. What does this spirit mean to you?
The Warrior Spirit is what guides and leads us in every area of our organization -- it encapsulates the values of loyalty, passion, courage, and service. What does the Warrior Spirit mean to you? In what ways do you identify with this spirit?

Jordan's Answer #1
"It's so interesting and unique that JCPenney takes a 'warrior' mentality to their place in the retail market. I love that that spirit has been foundational to the company culture from the very beginning. I definitely identify with the spirit of loyalty. As you can see from my resume, I have a track record for staying at each company I've worked at for at least 3 years. I'm a loyal person by nature; when I feel aligned with a company's values and culture, I become an advocate for that company."
Jordan's Answer #2
"Courage is a value that is really personally relevant to me, and I was pleasantly surprised to see that included in the values of the Warrior Spirit at JCP. To me, courage at work means going above and beyond the bare minimum, taking initiative and being proactive in your work, and being accountable for both your successes and failures."
3.
Do you have reliable transportation?
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

Jordan's Answer #1
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Jordan's Answer #2
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
4.
What do you hope to learn from this job at JCPenney?
At JCPenney, developing our leaders is not only an investment in their career progression -- it positively delivers results, drives accountability for actions and outcomes, and galvanizes a mindset that empowers every employee to take initiative. We make learning materials available through video broadcasts, virtual training, and e-Learning courses. We're very motivated to help you learn while on the job at JCP. Have you researched any of our learning opportunities?

Jordan's Answer #1
"I'm really excited about all of the learning opportunities that JCPenney has available, particularly the GM Leadership Program. I love that it JCP is focused on increasing career progression opportunities for POC specifically, and it sounds like an amazing program. I'm hopeful that I'll earn a spot in one of these leadership development programs at some point in the future."
Jordan's Answer #2
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
5.
What do you think about our online presence?
One of JCPenney's strategic priorities is to become a world-class Omnichannel retailer, so we're investing a lot of time, money, and energy to bettering our online position in the retail market. Talk to the interviewer about your experience on the JCP website, social media accounts, as well as your experience in JCP stores.

Jordan's Answer #1
"I can definitely see the impact of JCPenney's efforts to increase their online presence and help customers find a shopping experience that suits their needs. I particularly like using the JCPenney app -- I love that way the Departments are organized, and I especially like having access to all of the available coupons in one place."
Jordan's Answer #2
"I'm more of an in-store shopper -- I buy things online from time to time, but to me nothing really beats being able to see and touch products before I buy them. But I'm definitely curious to check out the other available ways to shop at JCP!"
View All 31 JCPenney Questions and Answers
Sign up to access our library of 50,000+ Q&As,
plus coaches for one-on-one support, so you can interview more confidently.
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
About Our Interview Q&As
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. We do not claim they will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.