JCPenney Mock Interview

To help you prepare for a JCPenney job interview, here are 31 interview questions and answer examples.

JCPenney was updated by on August 14th, 2018. Learn more here.

Question 1 of 31

At JCPenney we like to hire strong achievers. Give me an example of a time when you went above and beyond.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. We're looking for employees who display a willingness to step up to a challenge. Talk to the interviewer about a time you went beyond the call of duty for your customers, coworkers, or supervisors.

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31 JCPenney Interview Questions & Answers

  • 1. At JCPenney we like to hire strong achievers. Give me an example of a time when you went above and beyond.

  • 2. The JCPenney culture is fueled by the Warrior Spirit. What does this spirit mean to you?

  • 3. Do you have reliable transportation?

  • 4. What do you hope to learn from this job at JCPenney?

  • 5. What do you think about our online presence?

  • 6. What are your salary expectations?

  • 7. How can JCPenney motivate you on the job?

  • 8. Describe to me your ideal employer.

  • 9. At JCPenney, we value diversity, inclusion, and equality. What makes JCPenney stand out to you as a great place to work?

  • 10. Personality fit is important to us at JCPenney. How would you describe your personality?

  • 11. How do you handle a situation where your supervisor does not properly communicate information to you?

  • 12. What type of manager brings out the best in you?

  • 13. Why is this job with JCPenney right for you at this time in your career?

  • 14. What is the most competitive work situation you have experienced? How did you handle it? What was the result?

  • 15. Tell me about a time when you made a suggestion requesting change in an organization.

  • 16. Do you have any experience with volunteer work? Are you interested in volunteer work with JCPenney?

  • 17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

  • 18. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

  • 19. Have you researched our company values? What makes you the best candidate for JCPenney?

  • 20. What would your most recent employer say about your character and honesty?

  • 21. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

  • 22. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

  • 23. Tell me 3 qualities you possess that make you a strong fit for this position with JCPenney.

  • 24. At JCPenney we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

  • 25. The JCPenney brand promise is to provide 'style and value for all.' What does this promise mean to you as a shopper and retail associate?

  • 26. JCPenney has a strict dress code. Talk to the interviewer about your feelings about having a dress code at

  • 27. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

  • 28. We have a strong employee honesty program in place at JCPenney to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

  • 29. At JCPenney we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

  • 30. What do you know about JCPenney? Why do you want to work for us?

  • 31. JCPenney's values are grounded in the Golden Rule. How would you apply this value to your own customer service approach?