JCPenney Mock Interview

To help you prepare for a JCPenney job interview, here are 31 interview questions and answer examples.

JCPenney was updated by on August 14th, 2018. Learn more here.

Question 1 of 31

At JCPenney we like to hire strong achievers. Give me an example of a time when you went above and beyond.

"At my last job, I had an idea about how we could standardize and organize the stockroom so that things moved more efficiently. One week, I spent my evenings after work coming up with a solid plan that I thought I could implement in the course of one shift, and then I took my idea and plan to my manager. She thought the idea was a good one, so I asked if I could use one of my upcoming shifts to put my plan into action and she agreed. After that, things moved much more efficiently in the stock room, and my coworkers were really appreciative of how much easier it was to find everything they were looking for. It allowed us to spend more time focusing on what our customers needed on the sales floor."

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31 JCPenney Interview Questions & Answers

Below is a list of our JCPenney interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. At JCPenney we like to hire strong achievers. Give me an example of a time when you went above and beyond.

  • 2. The JCPenney culture is fueled by the Warrior Spirit. What does this spirit mean to you?

  • 3. Do you have reliable transportation?

  • 4. What do you hope to learn from this job at JCPenney?

  • 5. What do you think about our online presence?

  • 6. What are your salary expectations?

  • 7. How can JCPenney motivate you on the job?

  • 8. Describe to me your ideal employer.

  • 9. At JCPenney, we value diversity, inclusion, and equality. What makes JCPenney stand out to you as a great place to work?

  • 10. Personality fit is important to us at JCPenney. How would you describe your personality?

  • 11. How do you handle a situation where your supervisor does not properly communicate information to you?

  • 12. What type of manager brings out the best in you?

  • 13. Why is this job with JCPenney right for you at this time in your career?

  • 14. What is the most competitive work situation you have experienced? How did you handle it? What was the result?

  • 15. Tell me about a time when you made a suggestion requesting change in an organization.

  • 16. Do you have any experience with volunteer work? Are you interested in volunteer work with JCPenney?

  • 17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

  • 18. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

  • 19. Have you researched our company values? What makes you the best candidate for JCPenney?

  • 20. What would your most recent employer say about your character and honesty?

  • 21. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

  • 22. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

  • 23. Tell me 3 qualities you possess that make you a strong fit for this position with JCPenney.

  • 24. At JCPenney we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

  • 25. The JCPenney brand promise is to provide 'style and value for all.' What does this promise mean to you as a shopper and retail associate?

  • 26. JCPenney has a strict dress code. Talk to the interviewer about your feelings about having a dress code at

  • 27. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

  • 28. We have a strong employee honesty program in place at JCPenney to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

  • 29. At JCPenney we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

  • 30. What do you know about JCPenney? Why do you want to work for us?

  • 31. JCPenney's values are grounded in the Golden Rule. How would you apply this value to your own customer service approach?