MockQuestions

JCPenney Interview Questions

To help you prepare for a JCPenney job interview, here are 31 interview questions and answer examples.

JCPenney was written by and updated on August 14th, 2018. Learn more here.

Question 1 of 31

At JCPenney we like to hire strong achievers. Give me an example of a time when you went above and beyond.

How to Answer

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. We're looking for employees who display a willingness to step up to a challenge. Talk to the interviewer about a time you went beyond the call of duty for your customers, coworkers, or supervisors.

Written by Jordan Henry on August 13th, 2018

Next Question

31 JCPenney Interview Questions & Answers

  • 1. At JCPenney we like to hire strong achievers. Give me an example of a time when you went above and beyond.

      How to Answer

      Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. We're looking for employees who display a willingness to step up to a challenge. Talk to the interviewer about a time you went beyond the call of duty for your customers, coworkers, or supervisors.

      Written by Jordan Henry on August 13th, 2018

      1st Answer Example

      "At my last job, I had an idea about how we could standardize and organize the stockroom so that things moved more efficiently. One week, I spent my evenings after work coming up with a solid plan that I thought I could implement in the course of one shift, and then I took my idea and plan to my manager. She thought the idea was a good one, so I asked if I could use one of my upcoming shifts to put my plan into action and she agreed. After that, things moved much more efficiently in the stock room, and my coworkers were really appreciative of how much easier it was to find everything they were looking for. It allowed us to spend more time focusing on what our customers needed on the sales floor."

      Written by Jordan Henry on August 13th, 2018

      2nd Answer Example

      "Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

      Written by Jordan Henry

  • 2. The JCPenney culture is fueled by the Warrior Spirit. What does this spirit mean to you?

      How to Answer

      The Warrior Spirit is what guides and leads us in every area of our organization -- it encapsulates the values of loyalty, passion, courage, and service. What does the Warrior Spirit mean to you? In what ways do you identify with this spirit?

      Written by Jordan Henry on August 13th, 2018

      1st Answer Example

      "It's so interesting and unique that JCPenney takes a 'warrior' mentality to their place in the retail market. I love that that spirit has been foundational to the company culture from the very beginning. I definitely identify with the spirit of loyalty. As you can see from my resume, I have a track record for staying at each company I've worked at for at least 3 years. I'm a loyal person by nature; when I feel aligned with a company's values and culture, I become an advocate for that company."

      Written by Jordan Henry on August 13th, 2018

      2nd Answer Example

      "Courage is a value that is really personally relevant to me, and I was pleasantly surprised to see that included in the values of the Warrior Spirit at JCP. To me, courage at work means going above and beyond the bare minimum, taking initiative and being proactive in your work, and being accountable for both your successes and failures."

      Written by Jordan Henry

  • 3. Do you have reliable transportation?

      How to Answer

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

      Written by Jordan Henry on August 13th, 2018

      1st Answer Example

      "I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."

      Written by Jordan Henry on August 13th, 2018

      2nd Answer Example

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

      Written by Jordan Henry

  • 4. What do you hope to learn from this job at JCPenney?

      How to Answer

      At JCPenney, developing our leaders is not only an investment in their career progression -- it positively delivers results, drives accountability for actions and outcomes, and galvanizes a mindset that empowers every employee to take initiative. We make learning materials available through video broadcasts, virtual training, and e-Learning courses. We're very motivated to help you learn while on the job at JCP. Have you researched any of our learning opportunities?

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 5. What do you think about our online presence?

      How to Answer

      One of JCPenney's strategic priorities is to become a world-class Omnichannel retailer, so we're investing a lot of time, money, and energy to bettering our online position in the retail market. Talk to the interviewer about your experience on the JCP website, social media accounts, as well as your experience in JCP stores.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 6. What are your salary expectations?

      How to Answer

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 7. How can JCPenney motivate you on the job?

      How to Answer

      At JCPenney, we are looking for associates who are self-motivated and proactively find ways to improve customer experience, but we also want to motivate you as well. Talk to the interviewer about ways that you find motivation at work. How can JCPenney bring out the best in you?

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 8. Describe to me your ideal employer.

      How to Answer

      There's a lot to love about working for JCPenney: from our competitive pay and benefits to our commitment to diversity and environmental stewardship, we're doing our best to make our company and our world a better place. Talk to the interviewer about what you think makes a great employer.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 9. At JCPenney, we value diversity, inclusion, and equality. What makes JCPenney stand out to you as a great place to work?

      How to Answer

      JCPenney has been recognized for fostering an inclusive workplace time and time again and has received awards for top supplier diversity program. We believe that diversity promotes innovation, drives competition, and shows the company's interest in and commitment to economic growth in all communities. Talk to the interviewer about what it means to you to work for a company that values diversity.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 10. Personality fit is important to us at JCPenney. How would you describe your personality?

      How to Answer

      JCPenney is looking for people with passion and purpose. Working with us means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. Briefly describe your personality to the interviewer and talk about what would make you a unique addition to the JCPenney team.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 11. How do you handle a situation where your supervisor does not properly communicate information to you?

      How to Answer

      The culture at JCPenney is based on workers who inspire strong performance in self and others and who build positive, inclusive, and respectful relationships with their teammates. Good communication is key to putting this expectation into practice. Have you had managers in the past who didn't have strong communication skills? How did you respond to this?

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 12. What type of manager brings out the best in you?

      How to Answer

      At JCPenney, we invest time and resources into our leadership team because we know that they are the foundation for our associates to learn and grow. We believe that the key to our success is engaging our management and business leaders in their career development so that they in turn can help their supervisees learn and grow. Tell the interviewer about positive relationships you've had with managers in the past. What made these relationships special?

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 13. Why is this job with JCPenney right for you at this time in your career?

      How to Answer

      At JCPenney, we believe that developing our leaders is not only an investment in their career progression -- it positively delivers results, drives accountability, and empowers every JCPenney employee to take initiative and drive change. We take leadership and career development very seriously, and we're looking for associates who plan to are interested in being a part of the JCPenney team for many years to come. Talk to the interviewer about your career goals and how a job at JCPenney will help you achieve those goals.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 14. What is the most competitive work situation you have experienced? How did you handle it? What was the result?

      How to Answer

      This question is designed to determine if you can function well in a competitive environment. Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 15. Tell me about a time when you made a suggestion requesting change in an organization.

      How to Answer

      At JCPenney, we're looking for associates who 'proactively find ways to improve customer experience' and who 'take action with energy and urgency.' We're always looking for the next big idea, and we know that idea may come from any source in our company, including our retail associates. Talk to the interviewer about a time when you suggested a change at work. What was the outcome?

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 16. Do you have any experience with volunteer work? Are you interested in volunteer work with JCPenney?

      How to Answer

      Volunteering is one of the most important things that JCPenney does in their communities. In 2015-2016, JCP employees logged nearly 68,000 volunteer hours at local nonprofits -- that's something we're very proud of. Talk to the interviewer about your interest in being a part of volunteer teams through JCPenney.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

      How to Answer

      Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 18. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

      How to Answer

      Walk the interviewer through your career history in retail. Be sure to highlight your favorite, and most challenging, positions. Discuss what made them so challenging and rewarding.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 19. Have you researched our company values? What makes you the best candidate for JCPenney?

      How to Answer

      At JCPenney, the Golden Rule and our values of loyalty, passion, courage, and service are the foundations of our business. Talk to the interviewer about which of these values stand out to you most and which you most identify with.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 20. What would your most recent employer say about your character and honesty?

      How to Answer

      At JCPenney, one of our defining values is loyalty, and we think that this value should be applied to the way our employees feel about the work, the company, their coworkers, and their customers. Talk to the interviewer about how your former employers would describe your character. Would they describe you as loyal and honest?

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 21. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

      How to Answer

      Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 22. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

      How to Answer

      Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 23. Tell me 3 qualities you possess that make you a strong fit for this position with JCPenney.

      How to Answer

      Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. Show the interviewer that you have researched what JCP is looking for in a sales associate role and describe how you are uniquely suited to meet the goals identified on their website.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 24. At JCPenney we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

      How to Answer

      At JCPenney, we invest a lot in our employees and always try to promote to management and leadership positions from within the company. Our Emerging Leaders Program is one of the best leadership development programs in the country. We've worked hard to develop a pipeline of sharp and diverse talent who bring unique perspectives and ideas to the table. Talk to the interviewer about your interest in leadership opportunities with us.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 25. The JCPenney brand promise is to provide 'style and value for all.' What does this promise mean to you as a shopper and retail associate?

      How to Answer

      At JCPenney, our goal is to make great apparel and home furnishings available to a wide market. We respect our customers' money and the effort it took to earn it. We're also committed to partnering with diverse suppliers, which means that we are able to serve a very wide range of customers with different products, services, and lifestyle preferences. Talk to the interviewer about your response to the JCPenney brand promise.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 26. JCPenney has a strict dress code. Talk to the interviewer about your feelings about having a dress code at

      How to Answer

      JCPenney employees should put in an effort to appear professional and put-together. As one of the country's largest apparel retailers, we want to send a very specific message to our customers. That means we don't allow our employees to wear athletic shoes, shorts, or shirts with branding. Do you feel confident that you can adhere to this dress code?

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 27. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

      How to Answer

      Strong math skills are an asset in any retail based role. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 28. We have a strong employee honesty program in place at JCPenney to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

      How to Answer

      At JCPenney, our foundational Warrior Spirit values include loyalty and courage. It's important to us to hire retail associates who can display courage by doing the right thing if they see or suspect that a coworker is behaving inappropriately in the store, especially if they are stealing cash or merchandise. Talk to the interviewer about how you would react to a coworker who you suspected was stealing.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 29. At JCPenney we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

      How to Answer

      As a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 30. What do you know about JCPenney? Why do you want to work for us?

      How to Answer

      The JCPenney website is full of information about their values and mission, their brand promise, and specific ways that they are contributing to environmental stewardship, responsible sourcing, and diversity. There's a lot to love about the JCP way! What stands out to you about JCPenney? What makes you most excited to join our team?

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view

  • 31. JCPenney's values are grounded in the Golden Rule. How would you apply this value to your own customer service approach?

      How to Answer

      From its founding over 110 years ago, JCPenney has been guided by the Golden Rule: treat others the way you want to be treated. Talk to the interviewer about your own model for customer service and how you would fit the Golden Rule into your own approach.

      Written by Jordan Henry on August 13th, 2018

      Answer Examples Have Been Hidden

      Please upgrade to view