This question aims to get a glimpse of your mediation and negotiation skills. Your answer will offer insights into what you consider a conflict and how you confront it, defensively or with diplomacy, which attests to your soft skills. Are you part of the problem or the solution, working swiftly towards a communal end goal? But most importantly, you'll want to convey how you already work accordingly to JP Morgan Chase's code of conduct in these situations.

Often when a person recalls a conflict situation, the emotions of that moment rise to the surface and are re-experienced. That will cause them to narrow their eyes, fold their arms, and furrow their brow. The assessment vendor's algorithm will study you for those defensive cues while you recall your experience with a conflict at work. You'll want to come across as emotionally mature and not regress into the emotion of that conflict when reflecting upon it. Avoid any defensive behavior, posturing, movements, or gestures that could be interpreted as insecure, closed-off, unapproachable, hostile, or disinterested. You may think coming across as a strong figure could be beneficial, but true strength comes from within. Therefore, you want to come across as confident and relaxed.

Familiarize yourself with how they do business by thoroughly researching the materials they offer on their site. You'll find useful information, such as, "Deal with people issues; take action with non-performers. Act quickly on tough issues and have the courage to fight for what you believe in. Support people who are willing to speak up, encourage constructive challenge. Be fair, be just, be willing to do the right thing, not the easy thing. Encourage constructive, open debate and consider different approaches. Provide constant feedback, tell people when they are doing a good job and, more important, when they are not."