30 Best Buy Interview Questions & Answers
1. What would you do if your supervisor did not properly communicate information to you?
How to Answer
Managers oversee multiple employees, sometimes entire shifts, and things can get lost between the cracks. Best Buy wants to hire proactive employees who will take it upon themselves to seek out the information they need to do their jobs.
Tell the interviewer what you would do if your manager neglected to give you the necessary information to complete a task. This might involve approaching your manager to ask for the missing information, asking more experienced coworkers, or doing some research. Whatever your approach, the interviewer will be most impressed with an active response rather than a passive one.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"When I start a new job, I learn my supervisor's communication style and do my best to copy it. That way, we have a better chance of understanding each other. If I was still missing information that I needed, I would approach my supervisor directly and ask about it. I've found that a direct approach is the best way to avoid miscommunication."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"If faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Written by Kimberly Hallman on April 27th, 2023
User-Submitted Answer
"I would reach out to clarify and try to solve any miscommunication that was had."
Written by an Anonymous User
Our Professional Interview Coach
Jaymie Payne Reviewed the Above Answer
This is a great strategy and is pretty straightforward. If you wanted to add more detail you could focus on specific communication skills like active listening, asking probing or clarifying questions and repeating back information, or taking notes.
2. Tell me about your greatest work-related accomplishment.
How to Answer
Your resume will tell your interviewer a lot about your professional experience, but it does not tell them what you value. The accomplishment that you are most proud of says a lot about what you value and how hard-working you are. Choose an accomplishment that positively impacted you, your team, or your employer. Describe the actions you took to achieve success. It is okay to brag a bit. Remember, your interviewer wants to know what kind of work they can expect from you if Best Buy hires you.
Written by Kimberly Hallman on April 28th, 2023
1st Answer Example
"My greatest achievement was being promoted to sales manager at Company ABC after only 18 months. I was very new to the field, but I worked hard and learned everything I could from my colleagues and supervisors. I showed extreme dedication to my job and my company, and my hard work paid off."
Written by Kimberly Hallman on April 28th, 2023
2nd Answer Example
"My greatest accomplishment was being named Employee of the Year last year. My store names an Employee of the Month each month, and the person who wins the most monthly contests is named Employee of the Year. To achieve this, I worked hard to reach and exceed every sales quota. I made sure every customer had a wonderful experience in our store, and I went out of my way to help my coworkers and managers whenever I could. I won Employee of the Month eight times, and my coworkers and managers all agreed that I deserved the Employee of the Year award."
Written by Kimberly Hallman on April 28th, 2023
3. What role do you usually take in team projects?
How to Answer
Best Buy's store employees work together as a team to get everything done. Best Buy's website describes the workplace culture as supportive and encouraging. The interviewer wants to know if you will fit in with their company culture.
There are many roles you can take on in a team project - leader, administrator, builder, planner. Talk to the interviewer about what role you are most comfortable in. Answer honestly, but keep in mind that the more flexible you are, the more appealing you will be to the interviewer.
Written by Kimberly Hallman on April 28th, 2023
1st Answer Example
"When I work with a team, I tend to take on a leadership position. I'm a go-getter, and when there's a project in front of me, I step up to get things done. I'm usually pretty good at determining others' skills and talents, which makes me a good delegator, and I know how to look at the big picture and figure out how all the pieces fit together."
Written by Kimberly Hallman on April 28th, 2023
2nd Answer Example
"When I work with a team, I tend to be the organizer. I'm a very organized person, and I find that I work best when I have my tasks categorized and prioritized. When multiple people are working on a project, someone needs to keep track of who's doing what and when each piece needs to be finished, and I'm usually that person. I set up a schedule and make sure everyone knows what they are responsible for, when we need to meet, and when every part of the project is due."
Written by Kimberly Hallman on April 28th, 2023
4. Tell me about yourself.
How to Answer
This is usually the first question asked in an interview. The interviewer is hoping for a brief introduction to who you are. They've had a chance to read your resume, but they want to know what you think is important to know about you.
A great way to answer this question is to walk the interviewer through your professional history. Tell the interviewer where you have been - your educational and professional background. Then, tell the interviewer where you are now. Explain what you are looking for at this point in your career. Finally, tell the interviewer where you would like to go. Tell them about your career goals and how this job will help you reach them.
Written by Kimberly Hallman on April 28th, 2023
1st Answer Example
"I graduated high school last year and am now a freshman in college studying IT. I'm looking for a job that could serve as an introduction to the field, and I think Best Buy fits that role perfectly. I'd like to stay with Best Buy throughout my college years before moving on to a job in IT. I'm a straight-A student and have been interested in computers my whole life. I've built two of my own. In my spare time, I love playing video games, and I just recently joined my college's intermural volleyball team."
Written by Kimberly Hallman on April 28th, 2023
2nd Answer Example
"I started working for Company ABC as a sales associate five years ago and was promoted to assistant manager last year. I'm looking for a job that offers more chances to explore different departments and other areas of the business, which is one of the reasons I applied to Best Buy. My goal is to eventually move into an executive role. Outside of work, I enjoy cooking and spending time with my family."
Written by Kimberly Hallman on April 28th, 2023
5. What is your greatest weakness?
How to Answer
While Best Buy is looking for skilled, confident employees, your interviewer realizes that no candidate will be perfect. It is more important to them that they find an employee who recognizes their shortcomings and is willing to work on them.
Identify a weakness related to the job and explain how you plan to work on it. You can mention a specific hard skill that you can improve by taking a course or seeking training, or you can discuss a soft skill that can be improved with practice and determination.
Written by Kimberly Hallman on April 28th, 2023
1st Answer Example
"I have a lot to offer Best Buy's customers regarding computers, tablets, phones, and other smart devices and appliances. I have a lot of experience working on those devices and am very comfortable answering questions about them and providing tech support. However, my video game knowledge is lacking. I didn't grow up playing video games, so I don't have experience with different consoles and games. That said, I know Best Buy sells consoles and games, and, if hired, I will likely work in that department at some point. I've already started exploring different video game consoles and becoming familiar with how they work. Several of my friends play video games regularly, and I've asked them to teach me how to play their games on their consoles. It's been a lot of fun, and I plan to continue learning more from them so I can be just as knowledgeable in this area as I am in others."
Written by Kimberly Hallman on April 28th, 2023
2nd Answer Example
"I would say I struggle with being concise, especially when giving instructions or teaching. I really enjoy teaching others about my area of expertise, and sometimes I get carried away talking about things that aren't relevant. In some situations, that's okay, but if I'm working with a customer, my rambling can annoy them. To work on this, I've started limiting myself to one-sentence answers when a customer asks me a question. Then, I ask the customer if they need more information. This has taught me how to give the needed information in a shorter answer, but it also allows me to elaborate if the customer asks me to."
Written by Kimberly Hallman on April 28th, 2023
6. What recent or upcoming technology are you excited about?
How to Answer
Best Buy encourages their employees to have fun at work. This means that they are interested in hiring employees who enjoy working with technology. As an employee, you will be expected to know enough to be able to answer customers' questions, so you should at least have an interest in the types of technology that Best Buy sells.
Let your enthusiasm shine through your answer. Don't just give a one-word answer; show off your expertise and explain the reason behind your answer.
Written by Kimberly Hallman on April 28th, 2023
1st Answer Example
"I have been reading a lot recently about AI-generated content. There have been amazing leaps in that area, so much so that many industries are struggling to keep up with it. I'm excited about the advances, and I look forward to seeing how AI can be used productively."
Written by Kimberly Hallman on April 28th, 2023
2nd Answer Example
"Video game consoles have advanced by leaps and bounds in the past few years. I recently bought a PlayStation 5, and I love it. The loading speed is unrivaled by any other console, and I love playing with the new controller. The lack of storage space is frustrating, but the great games that have been released for the PlayStation 5 definitely make up for it!"
Written by Kimberly Hallman on April 28th, 2023
7. What would you do if you were going to be late or miss work?
How to Answer
Best Buy is looking for reliable employees, but even the most reliable people get sick and run into traffic. A truly reliable employee will have a plan to enact when an unavoidable situation occurs. Tell the interviewer what you would do if you had to miss work or knew you would not make it to your shift in time.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"I'm a mom, so I constantly have strategies running through my head to respond to the unexpected. I believe you should always be prepared for something to go wrong. Since I'm constantly strategizing how I'll react to a problem, I usually have a good plan in place when the unexpected does happen."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"I'm a very cool-headed, even-tempered person, so I don't panic when unexpected things happen on my way to work. I recently had a flat tire on my way into the store where I currently work, but I always leave for work earlier than necessary. I called my manager as soon as I could and let her know what was going on, and then I changed my tire. I only ended up being about fifteen minutes late for my shift, and it was no big deal because I had let my manager know what was going on."
Written by Jordan Henry
8. What do you hope to learn from this job?
How to Answer
Whether you are just starting your professional career, or you have spent years working towards promotions and upper-level positions, you can always learn something. Consider what this job at Best Buy might teach you. Discuss your career goals and explain how this position will help you reach those goals.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"I hope to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and interviewed with some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of inside sales before moving into outside sales."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with daily. I believe this will improve my confidence and my sales skills."
Written by Kimberly Hallman on April 27th, 2023
9. How do you feel about performance incentives?
How to Answer
If you're asked this question, chances are Best Buy offers performance incentives or the job they have in mind for you comes with performance incentives. Best Buy also offers an Employee Stock Purchase Plan, which allows their employees to buy Best Buy stock at a fifteen percent discount. Answer honestly, but keep in mind that this will likely be a part of your compensation package, so speaking negatively about it isn't wise.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPIs. The majority of people are very enthused about being rewarded for their successes."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"I do not require performance incentives to do a great job; however, small perks are always nice to have!"
Written by Kimberly Hallman on April 27th, 2023
10. What are your salary expectations?
How to Answer
If you aren't sure what to expect from Best Buy in terms of financial compensation, explore their website. When discussing salary, it is best to give a range instead of a specific number to avoid undervaluing or overvaluing your work.
Written by Kimberly Hallman on April 27th, 2023
Answer Example
"I currently make minimum wage, so anything higher than that would be a huge improvement! I would like to get to a place where I can quit my second job and focus my attention and energy on doing my best work at Best Buy."
Written by Kimberly Hallman on April 27th, 2023
11. How can Best Buy motivate you on the job?
How to Answer
While Best Buy offers competitive pay and good benefits, now is not the time to discuss financial compensation. Your interviewer understands that money is a factor in your decision, and if you are among the top candidates, they will bring up the topic of salary. However, Best Buy wants to hire employees who are interested in more than money. This company prides itself in supporting its employees and inspiring their best work, so they will want to know how best to do that for you. This might include opportunities to advance within the company, public recognition, or sales competitions.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"If I feel valued, I'll stay motivated. I want to know that my managers see me and my unique contributions to the team. It can be anything from a simple word of appreciation to an award or public recognition. The type of recognition itself doesn't matter as long as I'm treated with respect and appreciated for my hard work."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Written by Jordan Henry
12. Describe your ideal employer.
How to Answer
Best Buy is not perfect, and your interviewer knows that. However, if you are truly interested in working for Best Buy, your ideal employer should at least be similar. Be honest, but try to incorporate information that you've learned about Best Buy in your answer. By describing a work environment that is similar to Best Buy, you indicate that you would be a good fit for Best Buy and would likely stay long-term.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"I need to know that I'm a part of something bigger than myself, that my work is contributing to an important goal. My ideal employer has a strong vision that they communicate to all of their employees. As long as I feel like I'm a part of a team that is working toward a common goal, I'll be happy."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"Environmentally-ethical actions are extremely important to me. I just can't work for a company that isn't doing its part to decrease its carbon footprint and make the world a better place. I'm excited about Best Buy's dedication to renewable energy and helping its customers live sustainably; they're making a huge impact on the world both inside and outside their organization. That's the kind of company I'm excited to work for."
Written by Kimberly Hallman on April 27th, 2023
13. Would you say that you are reliable?
How to Answer
Best Buy wants to hire reliable employees. To answer this question, it's not enough to simply say, "Yes." Give examples to demonstrate why you are reliable. Actions that prove reliability include consistently coming to work on time or a few minutes early, rarely calling out, and stepping up when someone is needed to cover a shift or complete a task outside your purview. If you've been described as reliable by previous managers, share that as well.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"Yes, I am a reliable employee. I had zero unexcused absences last year, and I always try to arrive ten minutes early for my shift. My manager once told me that he appreciated having me as an employee because he knew I would always show up for my shift."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"Yes. My employers can rely on me to be present for every shift, both physically and mentally. I aim to arrive at least ten minutes early for every shift so I am prepared for the day. When I am at work, I am there to work. My managers know that I am always ready for any task they might need me to do. I am always willing to step in and do whatever needs to be done."
Written by Kimberly Hallman on April 27th, 2023
14. What type of work environment do you dislike working in?
How to Answer
Best Buy fosters a competitive yet friendly and fun work environment. Before they hire you, they want to make sure that you will thrive in that environment. Answer this question honestly, but be flexible. If you have an example of a work environment that you didn't enjoy, you can use it, but avoid speaking negatively about previous coworkers or supervisors.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"Though I've never worked remotely, I don't think I would do well in that environment. I prefer to be around others, and I like to be on my feet. I don't like solitary, inactive work. That's one of the reasons I applied to Best Buy. Your website describes this as an exciting and fun place to work, and I think I would thrive in a company like that."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"My last company was very rigid. We were instructed to follow strict protocols for nearly every task. While I understand why that was necessary, I didn't fit in well there. I prefer to have more freedom to use my skills and talents to do the work in my own way. I know that Best Buy believes in unleashing their employees' power, and that is the kind of company I want to work for."
Written by Kimberly Hallman on April 27th, 2023
15. How would you describe your personality?
How to Answer
Best Buy wants to hire passionate, honest, hard-working overachievers. Research Best Buy and learn as much as possible about their culture. Then, identify your personality traits and how they will benefit the company. To enhance your answer, include examples of those personality traits in action, specifically in the workplace.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"I think the word that best sums up my personality is Intentional. I'm intentional in my relationships, my interactions with customers, and my tasks. I don't like to go into 'auto-pilot.' I think mistakes are made when we take our focus off of what we're doing. When I'm talking to a customer, I want to be present and truly listen to what they're asking for; when I'm working on a task, I want to do my very best and execute everything to perfection."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"I would describe myself as friendly and outgoing. I love meeting new people and work best when I'm a part of a team. I also love to help people. I truly enjoy seeing a person's face light up when I offer to do something for them. I would also say I'm hard-working. I refuse to stop until the job is done."
Written by Kimberly Hallman on April 27th, 2023
16. What is your availability?
How to Answer
Like most retailers, Best Buy is open evenings, weekends, and holidays in addition to typical business hours. Best Buy's employees may also be asked to work overtime or split shifts. Be honest about your availability, but remember that the more flexible your availability, the more likely they are to hire you.
Written by Kimberly Hallman on April 26th, 2023
1st Entry Level Example
"I am willing to work any hours you have available. I understand I will be required to work holidays, and that is okay with me."
Written by Kimberly Hallman on April 26th, 2023
1st Answer Example
"I am happy to offer a flexible schedule and work overtime as needed. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Written by Kimberly Hallman on April 26th, 2023
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry
17. What type of manager brings out the best in you?
How to Answer
Best Buy believes in 'Unleashing the Power of our People.' They are committed to supporting their employees and giving them the tools necessary to thrive. Your answer to this question will tell the interviewer where you will fit in. If possible, they will want to pair you with a manager who will inspire your best work. Different people prefer different styles of management. Be honest in your answer, but show flexibility. The more management styles that you can work well with, the more appealing you will be to the hiring manager.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"I can work well under most management styles. I work best with an encouraging, supportive manager. I like when my manager gives me the training and tools to succeed and then steps back and lets me shine. I prefer to work with a manager who lets me take ownership over my work but still makes themselves available when I have questions or run into a problem."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"I appreciate managers who take the time to get to know their team members on a personal level. I know that retail is fast-paced and there's not always time to form close relationships, but I think that makes a big difference in how a team functions. Even simple gestures go a long way in encouraging teamwork and a great store culture."
Written by Kimberly Hallman on April 27th, 2023
18. Why is this job with Best Buy right for you at this time in your career?
How to Answer
Interviewers ask this question to determine why you are interested in a job with Best Buy. Your answer can indicate how seriously you will take the job and how long you intend to stay. For example, if you tell the interviewer you are looking for a steady job while you work toward your college degree, the interviewer will know that you will likely be a strong employee for the next few years. However, if you seem unsure, the interviewer may assume you won't last long or that you won't be a dedicated employee.
Explain to the interviewer exactly why you applied to Best Buy and what you hope to gain from this job.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"Right now, I'm working to earn my degree in Information Technology; that's where I see my career headed. I'm hoping that this sales position will increase my communication and customer service skills because those are valuable tools for workers in IT. I'm also hopeful that, after I earn my degree and prove my dependability and work ethic to the team at this store, there will be opportunities to pursue a job in the IT department in the Best Buy corporate offices."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"After three years at my current company, I am ready to take on a management position. However, my company does not have any open management positions and likely won't for several years. I've heard so many good things about Best Buy, and I believe this is the right company to start advancing my career. I'm looking for long-term employment, and I hope to eventually become a store or even district or regional manager."
Written by Kimberly Hallman on April 27th, 2023
19. Give me an example of a time you went above and beyond.
How to Answer
Best Buy encourages its employees to have fun while being the best. They expect excellence from their employees and hard work. Confidently recall a story when you went above the expectations of a customer. You can discuss a time you faced a rude or angry customer and how you handled their complaints successfully. Or, you might talk about how you helped a customer with a unique or especially dire need. Whatever example you choose, let your compassion and heart for customer service shine through.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"In my current position at a home furnishings retailer, I had a customer who had just purchased her first home but had no idea where to start with furnishings. She had always relied on roommates and partners for home decor. I spent some time getting to know her personality and interests; then I went around the store and collected some items I thought she might like that would suit her home and get her started. She was excited about the items I chose, and we had a great time."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"Last week, a customer called the store sounding extremely upset. He insisted that the tablet we sold him wasn't working right. I listened to his complaint and sympathized with his frustration. Typically, we instruct customers to come in and speak to our techs when issues like this occur, but this customer wanted a more immediate solution. Even though I am a sales associate and am not usually responsible for helping customers with problems like this, I knew the customer wouldn't want me to transfer them. I am familiar with the brand of tablet he purchased, and after he described the problem, I realized he hadn't set it up correctly. I explained the problem and talked him through a simple solution. When his tablet started working correctly, he thanked me for working with him despite his anger."
Written by Kimberly Hallman on April 27th, 2023
20. Tell me about your retail experience. What was the most challenging position you have held? Which was your favorite and why?
How to Answer
Best Buy prefers three months or more of retail experience to work at their stores, so they will expect you to have at least one retail job under your belt. When discussing your most challenging position, avoid speaking negatively about previous employers. If the challenge you dealt with had to do with colleagues or management, discuss the environment or culture of the company broadly instead of individual people. Don't forget to describe what you did to overcome the challenge you faced.
Written by Kimberly Hallman on April 26th, 2023
1st Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it challenging because it was a different industry than I was accustomed to. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Written by Kimberly Hallman on April 26th, 2023
2nd Answer Example
"My most challenging position was my job as a sales associate for a home goods store. It was an extremely competitive environment, and we were encouraged to do anything to make the sale. I found it challenging because I am not an aggressive salesperson, but I learned a lot about sales. While I eventually decided that I didn't fit well in that environment, I'm grateful for the experience.
My favorite position was my previous job as an IT technician. I enjoyed helping our clients solve their tech problems and teaching them how to avoid future issues. I look forward to combining my love of fixing and teaching about technology with my sales experience."
Written by Kimberly Hallman on April 27th, 2023
21. What do you know about our company values? Based on those values, would you say you are a good fit for Best Buy?
How to Answer
Best Buy's core values are unleashing the power for their people, learning from challenges and change, showing respect, humility, and integrity, and having fun while being the best. Your interviewer may not expect you to know every one of the company's core values word-for-word, but it is still a good idea to research the company and familiarize yourself with Best Buy's values before your interview.
Identify the qualities that will help you fit the environment that Best Buy's values create. Tell the interviewer how you intend to support and uphold those values.
Written by Kimberly Hallman on April 26th, 2023
1st Answer Example
"I appreciate that Best Buy sees challenges and changes as opportunities for growth. That's exactly how I operate in my life and my career. I love new challenges because I've had my best ideas when amid challenges and change. I bring this value wherever I go, so it would definitely be a part of my work-life at Best Buy."
Written by Kimberly Hallman on April 26th, 2023
2nd Answer Example
"After reading through the Best Buy website, it's clear how much they value their employees, and I love that their very first value is unleashing the power of their employees. I want to feel empowered at work to do my best, meet challenges head-on, and take ownership of my career. I would bring this value into my role by finding ways to empower my coworkers and unleashing my own potential."
Written by Kimberly Hallman on April 26th, 2023
22. What would your most recent employer say about your character and honesty?
How to Answer
Integrity is extremely important to Best Buy; that's why it's one of their foundational values as a company. Best Buy's stores are filled with expensive and highly sought-after pieces of technology, and the company depends on its employees to handle its merchandise carefully. Use your past work experience to demonstrate your integrity and trustworthiness. Use examples of situations when you handled large amounts of money or assets. If this is your first job, discuss a situation in which you were trusted with money or something else of value.
Written by Kimberly Hallman on April 27th, 2023
1st Answer Example
"I've taken some time off of work over the last few years to raise my kids, but I had a long retail career history before that where I was consistently promoted into leadership and management positions. I was a department lead in my last retail job about five years ago, and I was in charge of the cash registers at the end of the night when no one else was around. My managers consistently trusted me, and I know I can earn your trust as you get to know my work, character, and integrity."
Written by Kimberly Hallman on April 27th, 2023
2nd Answer Example
"The best way to learn about my character and honesty is to talk to my references, who are my managers from my last three retail positions. I know that they would all say that they trusted my character and integrity. During my exit interview from my last job, my manager made it a point to let me know that she would hire me back in an instant if I decided I wanted to return to the company because she knows that she can rely on me."
Written by Kimberly Hallman on April 27th, 2023
23. What would you do if your coworker did not show up for their shift?
How to Answer
Sick days, unexpected delays, and no-call, no-shows happen in every industry. In retail, unexpected absences can cause managers to scramble to find coverage. If you are not a manager, finding coverage will not be your responsibility. However, your interviewer would like to know they can depend on you to step up if the situation calls for it. This may mean covering a shift that wasn't originally yours or working in a department or covering a duty you usually don't. Express your flexibility and willingness to step in where you are needed.
Written by Kimberly Hallman on April 26th, 2023
1st Answer Example
"I am more than willing to cover a shift for a coworker if I can. I don't mind accepting overtime hours. I consider myself a team player and am willing to step in where I'm needed."
Written by Kimberly Hallman on April 26th, 2023
2nd Answer Example
"If a coworker failed to show up for their shift, I would step into whatever role the store needed me in. If they asked me to cover the shift and I was available, I would. If they asked me to cover a department or duty outside of my normal responsibilities, I would volunteer. I've found that businesses run more smoothly when their employees are flexible and willing to step up."
Written by Kimberly Hallman on April 26th, 2023
24. How would you handle a rude or angry customer?
How to Answer
Angry and rude customers are a sad reality that retail workers face every day. However, Best Buy expects their employees to treat their customers with kindness, respect, and humility, and this expectation applies to all customers, no matter their disposition.
When dealing with a difficult customer, it is natural to feel stressed, upset, or overwhelmed. Tell the interviewer how you would reign in your feelings while giving the customer the best possible customer service.
Written by Kimberly Hallman on April 26th, 2023
1st Answer Example
"I don't think it's ever okay to treat a customer with disrespect, even if the customer isn't respectful toward me or my coworkers. Everyone has bad days, but integrity means treating every customer with the same kindness, respect, and service. If a customer was directly rude to me, I would continue to be friendly and hospitable but would probably give the customer a little space so they felt more comfortable."
Written by Kimberly Hallman on April 26th, 2023
2nd Answer Example
"I believe in being a brand ambassador at work, so I always do my best to meet customers' needs regardless of their attitude. If a customer is rude or aggressive toward me, I treat them with kindness and hospitality. It's never okay to react negatively toward a customer who is upset or having a bad day. Being a brand ambassador sometimes means swallowing your pride when a customer is rude to you."
Written by Kimberly Hallman on April 26th, 2023
25. What three qualities make you a strong fit for this position with Best Buy?
How to Answer
Best Buy values employees who prioritize customer service, take ownership of their actions, and act quickly and decisively. Pick three skills that delve into those core values. Some examples include passion, determination, pride in your work, a positive attitude, or an approachable demeanor. Consider the qualities that would aid in your success in this role. When giving your answer, explain how the qualities you name will benefit you in this role.
Written by Kimberly Hallman on April 26th, 2023
1st Answer Example
"I would describe myself as an energetic life-long learner who loves helping people. I have a friendly, bubbly personality and enjoy being active at work, which is partially why retail is a good fit for me. Learning new things is my favorite part of any job, and it doesn't matter what I'm learning; as long as I have opportunities to share my new knowledge with others, I'm happy. I also love to be helpful; I get satisfaction from helping a customer find exactly what they're looking for and feeling like I made a positive impact on their day."
Written by Kimberly Hallman on April 26th, 2023
2nd Answer Example
"First, I love technology. Learning about new tech is a hobby of mine, so I already have a working knowledge of many of the products you sell here. Second, I have a talent for converting complicated information into something easy to understand, so I'm looking forward to having a job where I can share complex information with customers in a way that they can grasp and make the best decisions for their needs. I'm also very adaptable and flexible; it's easy for me to transition between tasks or multitask without feeling flustered."
Written by Kimberly Hallman on April 26th, 2023
26. Are you interested in one day pursuing a leadership position with us?
How to Answer
Best Buy believes in unleashing the power of their employees and utilizing their unique talents, life experiences, beliefs, and backgrounds to create incredible experiences for their customers. According to their website: "We don't just want to attract top talent -- we want to invest in our employees and empower them to take control of their careers, which means that we always want to provide opportunities for our most enthusiastic, talented employees to move into leadership positions." Talk to the interviewer about your interest in taking on a leadership role.
Remember, wanting a leadership role is not a requirement for employment at Best Buy. Leadership is not for everyone, and if you love tech and just want to talk tech with customers, say it.
Written by Kimberly Hallman on April 26th, 2023
1st Entry Level Example
"Yes, I would love to pursue a leadership role in the future. Currently, my plan is to get my foot in the door and learn as much as I can as an associate. If I excel at my job and my managers believe the next best step for me is in a leadership role, I'd be happy to consider it."
Written by Kimberly Hallman on April 26th, 2023
1st Answer Example
"I enjoy being in leadership positions because I have a natural gift for understanding how teams work and can easily pinpoint which person will do the best work in a particular role or accomplishing a particular task. I've been in leadership positions at work in the past and enjoyed it; I'm interested in taking on more responsibility in the future as you feel I'm ready to move forward."
Written by Kimberly Hallman on April 26th, 2023
2nd Answer Example
"At this point in my career, I am not looking for a leadership position. I want to work for Best Buy because of my love for technology and desire to help others. That said, I wouldn't be opposed to exploring leadership opportunities in the future. I don't want my career to be static. If I am ready to take another step forward in my career a few years from now, I might be open to taking on a leadership role."
Written by Kimberly Hallman on April 26th, 2023
27. What drew you to a job in tech sales? In what area do you think you'd be most useful?
How to Answer
Best Buy has a huge selection of technology to suit every customer's need, including home appliances, entertainment, and security to cameras, video games, and wearable technology. Think of the area you are most interested in and relay that to the interviewer.
Show your enthusiasm when answering this question and show off your expertise. However, your interviewer will appreciate it if you also express a willingness, and even eagerness, to explore an area of technology that you are not as familiar with.
Written by Kimberly Hallman on April 26th, 2023
1st Entry Level Example
"I've always had a passion for computers and laptops. I would love to work in that department. However, I am flexible and willing to work wherever your greatest needs are. I love describing to my friends what computer has the best specs and where the best value is for your dollar. I think I would excel in sales in this area."
Written by Kimberly Hallman on April 26th, 2023
1st Answer Example
"I've been playing around with computers since I was about five years old, taking them apart and putting them back together again. I'm an engineer at heart and love figuring out how things work. Video games are my primary hobby, so I have a lot of product knowledge to offer customers about the best gaming machines and the most exciting new game releases. I'm interested in learning about some of the other departments as well, but I think I can bring the most to the computer and games sales team."
Written by Kimberly Hallman on April 26th, 2023
2nd Answer Example
"I've always enjoyed playing with any new technology that comes onto the market, from smart appliances to smartwatches. I'm fascinated by the huge leaps technology has made in the last decade to make our lives easier and more exciting. I don't have a specific department I'm most interested in; I love learning new things, so I'm excited to dive into product knowledge across the board. I'll be happy to work in any area of the store."
Written by Kimberly Hallman on April 26th, 2023
28. Best Buy employees are not allowed to resell items purchased with their employee discount. What would you do if you discovered a coworker breaking this rule?
How to Answer
One of the many perks for Best Buy employees is their generous employee discount on a wide selection of their merchandise, but employees are strictly prohibited from reselling items that they've purchased with their discount for a profit. Best Buy not only wants to hire employees who act with integrity themselves; they want to hire people who will hold their coworkers accountable for their actions. Talk to the interviewer about how you would respond if you suspected or discovered that a coworker was abusing their employee discount.
Written by Kimberly Hallman on April 26th, 2023
1st Entry Level Example
"I would bring this to the attention of my manager. It isn't fair for an employee to abuse company policy, which is essentially theft in this case."
Written by Kimberly Hallman on April 26th, 2023
1st Answer Example
"I want my managers to be able to trust me, so I would immediately take the issue to my manager or supervisor as soon as I discovered a coworker behaving in this way. Abusing the employee discount equates to stealing from the store, and I have a huge problem with that."
Written by Kimberly Hallman on April 26th, 2023
2nd Answer Example
"If I only suspected that my coworker was abusing their discount, I would probably approach them and ask directly. If they confirmed or denied it, but I wasn't convinced they were telling the truth, I would go directly to my manager and let her know. I don't think that kind of lack of respect and character has any place at work."
Written by Kimberly Hallman on April 26th, 2023
29. Why do you want to work for Best Buy?
How to Answer
Best Buy has a lot to offer its employees; however, this question is not the time to discuss salary or benefits. An answer like that will indicate that you are only interested in this job for the money. The interviewer hopes there is another, better reason that you specifically chose to apply for a job at Best Buy.
Best Buy is one of America's leading technology retailers. Research Best Buy if you haven't already, and identify one or two traits that appeal to you. You might choose to discuss Best Buy's commitment to protecting the environment, their focus on empowering their employees, or their exciting and rewarding work environment.
Written by Kimberly Hallman on April 26th, 2023
1st Entry Level Example
"I'm passionate about technology and love teaching others about my favorite tech. But I've worked for other tech companies, and the experience wasn't enjoyable. My coworkers were constantly competing with each other to get sales, and nobody seemed to be there because they liked the job. I saw on your website that you consider your company an exciting and rewarding place to work, and you encourage your employees to have fun. That's the kind of environment I want to work in. What's the point of being surrounded by cool tech if you can't have fun with it?"
Written by Kimberly Hallman on April 26th, 2023
1st Answer Example
"I've been working in retail for several years, and I enjoy the work. I'm energized by interacting with customers and have a knack for helping them find exactly what they're looking for -- it's very fulfilling to me. But I haven't found a company culture that aligns with what I'm looking for in a workplace, which is why I'm interested in working at Best Buy. I'd like to move into management someday, and I know the culture here is supposed to be phenomenal, that everyone works as a team, and that there's no toxic competition in the store. I'm excited about the opportunity to explore the start of a new career with Best Buy."
Written by Kimberly Hallman on April 26th, 2023
2nd Answer Example
"I want to work for Best Buy because you have a great reputation across the board - the steps you've taken to be environmentally conscious, the company culture, the way customers can trust that they're getting the best deals and services here. I've made all of my large entertainment purchases at Best Buy because I know exactly what I'm going to get when I come into one of your stores - knowledgeable and friendly salespeople and the lowest prices. I'm passionate about sales, so it just makes sense for me to combine that with my interest in the entertainment industry."
Written by Kimberly Hallman on April 26th, 2023
30. How do you plan to provide our customers with excellent customer service?
How to Answer
Best Buy strives to enrich lives through technology. The company prides itself on meeting its customers' needs by combining expertise with a human touch.
If you have experience in customer service, build your answer on that experience and talk about how you provided the best customer service possible. If you don't have experience, consider how you would want to be treated as a customer. You might mention being courteous and professional, maintaining a positive attitude and calm demeanor, or listening to customers and asking questions to clarify their needs.
Written by Kimberly Hallman on April 26th, 2023
1st Entry Level Example
"I love helping people. I have volunteered at a local thrift store since I was twelve years old, and that experience taught me a lot about helping those in need. Each time I volunteered, I would help customers find what they were looking for. I loved being able to bring a smile to a customer's face by finding exactly what they needed, and I plan to have that attitude while working for Best Buy. Great customer service is all about making the customer happy."
Written by Kimberly Hallman on April 26th, 2023
1st Answer Example
"Best Buy customers are often looking to make large purchases, like TVs, kitchen appliances, and computers, which usually means they're looking for guidance on the best choice for their needs. To provide the best possible customer service, I plan to have deep product knowledge so I can easily answer customers' questions or have information close at hand that I can share. I want each customer to feel secure and confident in their decisions regarding large purchases."
Written by Kimberly Hallman on April 26th, 2023
2nd Answer Example
"I've worked for retailers in the past that encouraged sales workers to pressure customers into buying more expensive products or adding unnecessary items that don't suit the customer's needs. I had a hard time with that; it never felt ethical. I appreciate that Best Buy never wants its customers to feel pressured because that's exactly how I approach my customer service strategy; I want to make genuine connections with a customer and earn their trust so that I can help them find exactly what they're looking for."
Written by Kimberly Hallman on April 26th, 2023