At Office Depot, we know that healthy competition can lead to an even stronger team -- and we want each of our employees to feel challenged to exceed their own expectations at work. That's why we have programs and rewards to encourage hard work. Talk to the interviewer about your feelings regarding performance incentives.
"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes."
"I do not require performance incentives, to do a great job; however, small perks are always nice to have!"
Office Depot offers competitive salaries, a benefits package -- which includes a 401k and more -- along with plenty of opportunities to move and grow within our organization. We believe that nothing is more important than our employees' happiness and health: their wellbeing is our wellbeing, their health is our health. We want them to be the best version of themselves at work and at home. What kind of salary and benefits expectations do you have?
"I expect to start out at minimum wage with opportunities to earn promotions and advance in my career once I prove my dependability. I'm really impressed by the emphasis that Office Depot puts on balancing physical health, financial security, and long-term goals through their benefits package."
"I'm really excited about the amazing employee discounts that employees at Office Depot have. I'm currently in the planning phases of opening my own small business, so I'm going to need a lot of office equipment and supplies in the coming months -- that discount is really going to come in handy!"
At Office Depot, we want to motivate all of our employees to do their best work by creating an environment that fosters teamwork, respect, and innovation. We know that individual commitment to a group effort is what makes a team function well, so we want to inspire each individual to be committed to Office Depot's vision as a company. Talk to the interviewer about ways that you find motivation on the job, and describe how our management team can motivate you to do your best work.
"I feel most motivated when I'm working for a company and on a team that really values my unique contributions and treats me like a human being instead of just a means to an end. I like that Office Depot encourages this spirit of teamwork and respect; if the environment is truly as well-balanced and wonderful as I think it is, I won't have any trouble staying motivated here."
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
There's a lot to love about working for Office Depot: from our extraordinary company culture, to our commitment to sustainability, the environment, and encouraging diversity in our leadership organization. What do you look for in a company? What kinds of organizations get your attention?
"I'm only interested in working for companies that have a strong environmental strategy that they implement across all areas of their organization and supply chain -- I just can't work somewhere that doesn't proactively value the environment and take steps to reduce their carbon footprint. I'm really impressed with the actions that Office Depot takes to make their company environmentally-friendly, like their GreenerOffice assortment of products so that small business can be more environmentally-responsible, too. Office Depot is really taking advantage of the huge impact they can have on the environment, which is why I'm so excited to work here."
"My ideal employer takes active steps to support diversity and promote women and POC into positions of leadership. I like that Office Depot has been repeatedly voted one of the best places to work for women and for the Latinx, Black, and LGBT+ communities. That's the kind of company I'm excited to work for."
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
The environment here at Office Depot is fast-paced; no two days are ever the same here, which keeps all of our team members on their toes. If you're ready to turn the 'business as usual' paradigm upside down, we're ready to meet you -- but some people aren't suited for the fast-paced, energetic atmosphere here. Talk to the interviewer about any work environments you've had trouble with in the past.
"I've been working in IT for the past few years, and I'm definitely ready to make the transition to a retail environment. My work in IT has been pretty solitary and stationary, so I'm looking for a job that gets me up on my feet, where I can release my energetic, fun personality and work together with other people instead of being stuck in a cubicle all day. I'm definitely not interested in a job that's mundane, so I'm excited about the possibility of working on the team here."
"I've been in retail for a long time, and I love the fast-paced atmosphere! The only environment I haven't enjoyed was at a store where I worked a few years ago. The work itself was great, and I loved the company -- but the store culture was very toxic. The employees were always sniping at each other, and everyone was constantly in competition. I'm definitely looking for an environment of mutual respect and teamwork, which is what I'm hoping for with a job at Office Depot."
At Office Depot, we're looking for employees who embody our core values -- but personality fit is just as important. Our stores are built on strong teams, so personality is a vital element for the interviewer to see if you'd be a good fit with us. Briefly describe your personality by highlighting one or two traits that you think would make you a good fit for the team at Office Depot.
"First and foremost, I'm a major team-player: I'm a huge extrovert, so I love to work with others for that reason; but I've also found that I do my best work when I'm on a team of like-minded, positive, happy coworkers who enjoy their work. I have a positive outlook on life that fuels my work ethic, so I'm hopeful that I can bring my fun, creative energy to the team here."
"I would describe myself as action-oriented. I love to be efficient, find the best and fastest ways to complete tasks, and put a lot of passion into my work. I'm definitely a friendly person, and I enjoy making connections with the people I work with."
Our leadership team at Office Depot is responsible for taking the time to listen to their team -- that's the basis of great communication. However, miscommunication is bound to happen from time to time. Talk to the interviewer about how you have handled miscommunication with your supervisors in the past.
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
The leadership team at Office Depot is responsible for fostering on open environment where associates feel free to ask questions, feel excited about coming into work every day, and are inspired to do their best work as a team. Our managers are in charge of inspiring their team to truly embody our company values of integrity, accountability, teamwork, innovation, and respect. Talk to the interviewer about positive relationships you've had with managers in the past. What made these relationships so unique?
"When I first started out in retail, I didn't expect to make it a career -- it was just a summer job in between college semesters. But my manager at that first job was so engaging, so excited about the work that I really started to fall in love with it, too. She inspired a shared vision for our team, had an open-door policy for ideas as well as complaints, and asked for our feedback on her work as a manager just as often as she gave us feedback on our work. That first experience helped cement retail as my chosen career path, and I haven't looked back since."
"I've worked with incredible managers throughout my career, but my best experience was with my manager at my last job. She took the time to get to know me as an individual -- she took me out for coffee my first week, which was her common practice with new employees. By getting to know me on a personal level and watching the way I did my work, she understood what I was good at and what I could improve on, so she started to assign me tasks where I would thrive or be challenged. She always pushed me to do my best by believing in my potential, and I've always appreciated the way she approached her work as a manager."
Every day at Office Depot, we work hard to give our employees the freedom and support they need to turn their professional dreams into reality. With our leadership development programs, trainings, and other developmental resources, we want our employees to know that we are invested in their careers. What are your personal career goals? How can Office Depot help you meet those goals?
"I'm excited about getting started at Office Depot because there are a lot of things I would like to do in my career, and I'm in the process of narrowing down some options. I'm interested in learning more about store management and development -- I love to organize things and people, so I'd like to develop my interpersonal communication skills as well as learn more about the other responsibilities inherent in store management. I'm also interested in expanding my career in sales to be a sales representative, so I'm curious to find out more about what that career path looks like. I'm excited about all of the learning opportunities at Office Depot -- I think this will be a great first step in my career with the company."
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
In our industry, speed is the key to success. If we don't act on our big ideas at Office Depot, someone else inevitably will. The retail industry is a competitive place, so we need employees who are able to work quickly and efficiently and who bring their big ideas to work with them. Talk to the interviewer about your experience in a competitive environment, how you respond to competition, and how you would bring a competitive spirit to work with you at Office Depot.
"I'm a competitive person by nature, so I feel very engaged by competing with other companies in our market. I do my best work when I'm on a team that has a common goal, especially on a team with people I care about who have a vision that I feel aligned with. I'm definitely prepared to bring my quick-thinking, strategic mind to my job at Office Depot."
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
At Office Depot, we encourage originality and promote thinking in ways that are truly 'out of the box.' In order to grow, experimentation is necessary, and we're not afraid to take the leap as we continue to learn and develop as a company. Big ideas deserve to be heard, so talk to the interviewer about a time that you suggested a change to an organization. How as it received? What was the result?
"I very much appreciate that Office Depot works hard to foster an environment of innovation where ideas are freely exchanged without fear of challenging the status quo. It makes me really excited about the possibility of working here. Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and took it to my manager. The changes were implemented, and I was very proud of the suggestion I made."
"When I first started at my current job, I noticed that the waste levels were through the roof, and we didn't have a system in place for reusing or recycling. I did some research on local recycling programs and then came up with an idea to get my coworkers involved in volunteering to sort recyclables during work. I set up a point and rewards system, took the plan to my manager, and she was thrilled. We implemented the plan and were able to reduce our waste by 27% in just a few months! It was great to see my team working together, too -- I feel like the friendly competition for points actually made us much closer as a team."
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
We make an effort to recognize and appreciate hard work at Office Depot -- we believe in our employees, and we show it. We understand that the contributions of our sales associates are the foundation of this company and what drive all of us to succeed. We're looking for employees who can accept responsibility for delivering results. Talk to the interviewer about any times you've embodied this spirit of high achievement at work, whether it was going out of your way for a customer or taking responsibility for a major project.
"A few years ago, I started working for a very small company that didn't have any kind of marketing strategy, and their website was very outdated. They had a strong base of customers but weren't experiencing the growth they were hoping for. Without being asked, I spent several evenings after work doing research on successful marketing campaigns and websites, then I put together a strategy for the owners. I scheduled a meeting, presented my ideas to them, and they were super enthusiastic. We implemented the strategy and revamped the website, and new customers started pouring in. It's one of the things I'm most proud of in my career."
"I was recently cleaning up a section of the store where I currently work when a customer came into my section with three small kids who were all screaming and crying. He looked totally overwhelmed! I smiled and greeted him, then I asked if his kids might enjoy something to keep them occupied -- we keep coloring books and crayons in the break room for just this kind of situation. He looked so grateful and relieved, so I went and grabbed the coloring supplies, told my manager the situation, and sat on the floor with the kids for about fifteen minutes while the customer finished up his shopping. It was a small thing for me to do, but I know it made a huge impact on his day. That's what customer service really means to me: finding small opportunities to make big impacts."
Walk the interviewer through your career history in retail. Be sure to highlight your favorite, and most challenging, positions. Discuss what made them so challenging and rewarding.
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
"My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."
At Office Depot, our Code of Ethical Behavior guides our expectations for what associates are expected to do, what activities we should avoid, and what questions we need to ask ourselves before we act. The foundation of our Code is our Core Values: Integrity, Accountability, Innovation, Teamwork, and Respect. Which of these values stands out to you most? How would you make these values your own as an associate at Office Depot?
"I'm really appreciative that Office Depot values innovation and teamwork. I want to work for a company that is receptive to new ideas from its associates and also encourages teamwork over competition. I consider myself to be a creative problem-solver, and I do my best work when I'm on a team with other people, so I'm definitely excited about the possibility of working on the team at Office Depot."
"I like that Office Depot puts Accountability on their list of core values -- it means that this is a company I can trust to take responsibility for their actions and accept responsibility for delivering on their goals as a company. That's something I'm really looking for in an employer. I would bring this spirit of accountability to work with me by proving that I can take on more responsibilities and by taking initiative on tasks and projects that need to be done around the store."
At Office Depot, we only hire employees who display a deep-rooted since of integrity and honesty: those who tell the whole truth, deliver on their commitments, and always do what they say they will do. How can the Office Depot team know that they can trust you with the expensive merchandise and cash?
"My most recent employer would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."
"In my last two retail jobs, I've been promoted to leadership positions within a few months and have frequently had access to the merchandise and cash drawers after store hours. I continue to earn positions like that because my managers know that I have a proven track-record of integrity, so they know that they can trust me to treat the cash and merchandise"
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."
"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Office Depot."
Just like the company itself, each Office Depot team is built around the core values of the company: integrity, accountability, respect, teamwork, and innovation. We expect our employees to embody these qualities, but we also know and appreciate that each employee is unique and has their own approach to living these values. Talk to the interviewer about three qualities that you possess that make you uniquely suited for a job at Office Depot.
"I would describe myself as an efficient, passionate, self-motivated learner. I have a strategic mind that loves to work out the best way to solve a problem or complete a task, and I balance that with my natural passion for customer service and team work. I have an innate love of learning, so I'm excited to take advantage of all of the great learning opportunities here."
"I'm a huge team-player: as an energetic extrovert, I do my best work when I'm with other people who have the same intensity and passion for work as I do. I love a challenge and am always setting new goals for myself so that I can exceed my own expectations for what I can accomplish in a workday. Finally, I'm a very creative person who loves to solve problems and strategize."
At Office Depot, we do a lot to make sure that our leaders are well-equipped to live our company values, adhere to the Code of Ethical Behavior, and, most important, lead their teams by example. Our leaders serve as role models to our teams and, in effect, set the expectation for what is right and wrong. We have plenty of leadership development programs, trainings, and other development resources to help you move into a leadership position if that's what you want. Talk to the interviewer about your interest in taking on leadership responsibilities with Office Depot.
"I would be very excited about obtaining a role in leadership within Office Depot in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Office Depot would be a great next step in my career."
At Office Depot, you will be expected to wear our company uniform: a store-provided polo shirt with jeans, khakis, or black pants as well as black shoes. Can you commit to adhering to this uniform policy?
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Office Depot and see that it adds a strong level of professionalism."
"I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"
Sales associates at Office Depot must possess the ability to use technology applicable to the role and to assess information necessary to complete daily responsibilities. You'll be expected to process information and merchandise through our POS register system. Have you worked with a POS system before? How comfortable do you feel committing to using technology like this at work?
"I've worked for large retailers for a number of years, so I feel very confident about my ability to use the POS system and any other technology."
"I haven't worked in retail before, so I've never used a Point of Sale system. That being said, I know how important it is in our modern workforce to be fluent with tech, apps, and any other equipment necessary to serve customers. I'm confident I can quickly learn all of the required technology for the store."
Employees at Office Depot enjoy amazing discounts on products throughout our store, and we're very serious about preventing employees from reselling items bought with their discount to others for a profit. That behavior goes against the integrity and honesty that our company was founded on. Talk to the interviewer about what you would do if you observed or suspected a coworker of breaking this company policy.
"Breaking this policy ultimately equates with stealing from the company, and I have a huge moral problem with that. I know that Office Depot values integrity and accountability, and I know I would be expected to always tell the truth in my role here. If I noticed a coworker stealing from the company in this way, I would immediately take it to my manager. There's no excuse for that kind of behavior."
"The employee discount here is amazing, and I would be really angry if I found out that a coworker was abusing it. If I only suspected that a coworker was doing this, I would first go to them directly and ask if it was true. If they denied it but didn't convince me that they were telling the truth, I would go to my manager immediately. It would be hard to know that I was involved in a coworker being fired, but I also know what the right thing is in that situation."
At Office Depot, we have a 100% Satisfaction Guarantee for all of our Office Depot-branded products, which may be returned or exchanged for a full refund at any time for any reason. There are certain exceptions to these rules, and sometimes customers may argue that they should be allowed to return these excluded items. Talk to the interviewer about how you would explain our return policy to an upset customer, and how you would turn the interaction into a positive experience for the store and for the customer.
"That 100% Satisfaction Guarantee is hard to beat -- it's hard to imagine a customer complaining or arguing with the policy! If a customer was trying to return an excluded product -- like a custom-made item, for instance -- I would explain to them the reasons behind the company's policy so that they understood where the company was coming from. If the customer was still upset or frustrated, I would check with my manager to see if we could offer the customer a one-time 'peace-offering,' such as a small coupon or merchandise card, so that the customer leaves the store feeling cared for and like their frustrations were heard."
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
At Office Depot, we offer our customers the tools and resources they need to focus on their passion for starting, growing, and running their businesses. We've put in the effort to make sure our company culture is positive, encouraging, and built around teamwork so our sales associates can really focus on what matters: helping our customers take their businesses to the next level. Talk to the interviewer about what attracts you to working for Office Depot.
"I want to work for Office Depot because you have a reputation as a great place to work. I want to work for a company that proactively values what I bring to a team and where I feel like I have a genuine connection to the people and company values. I love that Office Depot's foundation is integrity, accountability, and teamwork -- those are the qualities I've been missing in my workplaces throughout my career, so I'm very excited about the possibility of working in such a healthy environment."
"I've been curious about working at Office Depot for awhile, but what really solidified my desire to work here is reading about their dedication to their local communities through donations and community service. I come from a long line of small business owners, so I also really appreciate that Office Depot does so much to make the shopping experience seamless for business-owners. I'd love to be a part of helping business owners take their company to the next level."
Whether they're business owners or back-to-school shoppers, Office Depot customers have one thing in common: they're people with big plans and ambitious dreams. When you're an Office Depot employee, you play a role in helping those dreams become a reality. As far as we're concerned, there's no better way to spend the day than inspiring people to do their best. Talk to the interviewer about your approach to customer service and how you would help our customers turn their big dreams into reality.
"I love the way that Office Depot talks about their customers -- it really inspires me to take a proactive, energetic approach to customer service. I'm really passionate about helping my friends achieve their goals, so I would bring that same passionate, friendly approach to helping customers achieve their goals as well. Even if it's just providing a customer with the information they need to make an informed decision about a product, I know I can have a huge impact on the way they run their business and achieve their goals."
"My customer service approach is to put myself into the shoes of the customer -- I ask questions that help me better understand the customer's business goals so I can tell them what choice I would make in their situation."
Office Depot, Inc. (Office Depot) is a global supplier of office products and services. The Company operates in three business segments: North American Retail Division, North American Business Solutions Division and International Division. The Company?s sales are processed through multiple channels, consisting of office supply stores, a contract sales force, an outbound telephone account management sales force, Internet sites, direct marketing catalogs and call centers, supported by the network of supply chain facilities and delivery operations. Office Depot operates wholly owned entities, majority owned entities or participates in other ventures covering 40 countries and has alliances in an additional 11 countries. As of December 26, 2009, the Company sold to customers in 51 countries throughout North America, Europe, Asia and Latin America. As of January 23, 2010, Office Depot had 21 North American supply chain facilities in the 15 states of the United States.