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Wal-Mart Interview Questions

30 Wal-Mart Interview Questions
Question 1 of 30
Rate your communication skills from 1-10 with proper examples backing your given rating.
How to Answer
The interviewer would like to know how you rate your communication skills. First, on a scale of 1-10, discuss how skilled are you in communication. Try to avoid giving yourself a 10, and nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a communication dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Use an example of your excellent communication to back your answer.

Answer Example
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
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Question 2 of 30
Tell me about a time when you went above and beyond for customer service.
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How to Answer
If you have no retail experience or job experience, tell the interviewer something amazing you did on a group project at school before. If you have job experience, tell the interviewer anything special you did that was above and beyond what you were asked to do.

Answer Example
"Going above and beyond is very important to do when working in retail. The grocery store where I currently work presents many opportunities for me to perform that extraordinary act of kindness This includes helping seniors with their groceries, offering to help customers find a product, or even show them different ways to cook some of the produce they may be unfamiliar with."
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Question 3 of 30
Tell me about a time there was a serious conflict on your team. How did you resolve it?
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How to Answer
Analyze the situation and it it is very minor, let it go. If it involves something that could hurt Wal-Mart, such as theft, or they are being disruptive, then you need to take action. Whether that is trying to calm the employees down, or seeking a manager to help solve the problem.

When cooperating with groups of people from different backgrounds and various work styles, conflict is inevitable. Think of an example of when your team experienced a conflict. Be sure to highlight how you skillfully handled these conflict issues.

Answer Example
"We recently had two employees fighting over a customer. One associated insisted they greeted them first and the other insisted they did not poach. To solve the issue, I split the commission between the two of them. Neither was happy about the situation, but it made them more aware, moving forward, of the whereabouts of their customer."
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Question 4 of 30
How would you deal with an angry customer while you were busy completing tasks?
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How to Answer
Just remember, no task is more important than the customer unless safety is on your mind. So any job that you are currently working on, you must be willing to stop and help the customer. If you have never been yelled at by a customer in retail before, consider yourself lucky, but almost everyone has. It is a simple procedure, just remember to stay calm, and try to solve the problem without getting emotions involved. It's always best to ask for help from a manager in any situation that involves an angry customer.

Answer Example
"If I had an angry customer I would treat them well by listening to what they had to say and asking what I could do to make turn them into a happy customer again. I think most people simply want to feel that they are being heard."
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Question 5 of 30
Do you prefer working in a team environment or alone?
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How to Answer
This question is not a trick one! The interviewer is trying to get a feel for your personality and how you interact with others. You may work well without the need for much management or direction, or perhaps you are better driven by a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

At Wal-Mart, you should enjoy working in a team environment, unless you plan on stocking shelves. So if its stocking shelves, that can be a plus, because most of them work in one aisle by them self. Tell the interviewer; you enjoy working in teams. Cite an example, of when you last worked in a team environment.

Answer Example
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
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Writers for Wal-Mart Answers and Questions

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
First written on: 09/29/2011
Last modified on: 07/30/2018

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About Wal-Mart

Wal-Mart Stores, is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores and grocery stores. Headquartered in Bentonville, Arkansas, United States, the company was founded by Sam Walton in 1962. Walmart is the world's largest company by revenue, according to the Fortune Global 500 list in 2014, as well as the biggest private employer in the world with 2.2 million employees.