Analyze the situation and it it is very minor, let it go. If it involves something that could hurt Wal-Mart, such as theft, or they are being disruptive, then you need to take action. Whether that is trying to calm the employees down, or seeking a manager to help solve the problem.
When cooperating with groups of people from different backgrounds and various work styles, conflict is inevitable. Think of an example of when your team experienced a conflict. Be sure to highlight how you skillfully handled these conflict issues.
"We recently had two employees fighting over a customer. One associated insisted they greeted them first and the other insisted they did not poach. To solve the issue, I split the commission between the two of them. Neither was happy about the situation, but it made them more aware, moving forward, of the whereabouts of their customer."
"I've never had a serious conflict with my team, but if I did, I would try to talk to them in an attempt to fix wherever problem there is. If it happened to be severe, I would report to my closer manager."
These are very good action steps to take, should conflict be present in the workplace. The interviewer should appreciate your desire to help and create a harmonious work environment.
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