Tell me about a time when you went above and beyond for customer service?
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If you have no retail experience, or job experience, tell the interviewer something amazing you did in a group project at school before. If you have job experience, tell the interviewer anything special you did that was above and beyond what you were asked to do. If you can't think of a great customer service related example, then say, 'I personally do not have a specific example in mind when a customer needed something above and beyond, but I always tried my best no matter what the situation was to help any customer who came to me with a problem.'
If you find a problem going on with two different employees, what would you do?
Professional Answers Preview
Analyze the situation, if it is very minor, let it go. If it involves something that could hurt Wal-Mart, such as theft, or they are being disruptive, then you need to take action. Whether that is trying to calm the employees down, or seeking a manager to help solve the problem.
How would you deal with an angry customer while you were busy completing tasks?
Professional Answers Preview
Just remember, no task is more important than the customer, unless safety is on your mind. So any task that you are currently working on, you must be willing to stop, and help the customer. If you have never been yelled at by a customer in retail before, consider yourself lucky, but almost everyone has. It is a simple procedure, just remember to stay calm, and try to solve the problem without getting emotions involved. It's always best to ask for help from a manager in any situation that involves an angry customer.
Do you prefer working in a team environment or alone?
Professional Answers Preview
At Wal-Mart, you should really enjoy working in a team environment, unless you plan on stocking shelves. So if its stocking shelves, that can actually be a plus, because most of them work in one aisle by them self. Tell the interviewer, you enjoy working in teams. Cite an example, of when you last worked in a team environment.
Do you want to work at Walmart in hopes of advancing to a higher position?
User-Submitted Answers
1.
Yes I would like to continuously step up in my wal mart career.
2.
Yes, that is my goal. I have a plan, and I plan to move up in the world of Walmart.
3.
Yes it would be a great challenge for me .
4.
Absolutely, I wan to be successful at the role of assistant manager, and then in a year or two, apply for the position of general manager.
5.
I always strive to be in highest position available and some day I will get to that position.
6.
Yes I would like to continue work into a higher position.
7.
Yes,I would like to advance to a higher position within Walmart.
8.
Only within walmart as I want my career to be with walmart.
9.
Yes I do, Walmart has good opportunities for growth.
10.
Walmart is a temporary job for me but advancing to a higher position is something I would want to do too.
11.
Yes I do that is my goal to move up in this company.
12.
Yes I would definitely be interested in advancing to a higher position.
13.
Yes I think Walmart is a great place to move up and advance your self.
14.
Yes, I believe that Walmart offers countless numbers of opportunities for growth. I am always trying to better myself, learn new things, and take advantages of potential advancement.
15.
Yes definetley, would love to be a part of walmart for life.
Tell me about a time when you went above and beyond for customer service?
User-Submitted Answers
1.
There was one time when a woman on Food Stamps couldn't afford all of her food. There was one item left and it was of some importance to her so I payed for it out of my own pocket. I have been on Food Stamps before so I understood, and it was the least I could have done.
2.
How do you handle difficult coworkers?
3.
I helped an elderly lady carry her groceries to her car when we were getting ready to close.
4.
I've never worked in retail before. However, I assure you I would try my best to go above and beyond the requirements.
5.
While on my break, I was still able to help a customer out, because after all I was still on the primises, and still in uniform, so why not help, and helping that customer took up the rest of my break time, but anything to keep the customer happy.
6.
I was asked to pull a double shift one day because we were short on employees.
7.
Ordering specialty items for customers as well as a phone call to let them know we had their product.
8.
At one time in my previous job I left my work to help a costomer.
9.
Working in overnight during the Christmas time customer was asking me to help find brown packing paper from the stationary. I check the shelf there was empty. I check our system there was 5 box in the back. I left my work and want to the back to find item. I bring all 5 boxes. Customer was so happy and I sold all 5 box that night and bring our sales up.
10.
I have not had to work directly with customers.
11.
Anytime always treat your customers nicely as they always right.
12.
I was with a manager conducting an inspection; I notice some of the dispensers were missing safety decals; I took it upon my self to order the decals; I provided excellent customer service, help customer meet the requirements of safety.
13.
IN the DELI lots of customers want special orders. We just do it no questions ask.
14.
I had a customer that called the store to ask about a product that we sell. I took the call and gave her price of serveral sizes and also gave her the price of walmart brands that we carry so that she all the information available to her.
15.
A customer was inquiring about an item that was out of stock. After some research I was able to have that item to the customer the next day from another facility.
If you find a problem going on with two different employees, what would you do?
User-Submitted Answers
1.
I think I would leave them alone. I am never good at interfering and most people would want to handle it on their own. If it was a full-blown yelling match I would alert the closest manager, given they didn't already know then go from there.
2.
I would leave them alone unless it was serious then I would contact a manager to take care of it.
3.
Get them together and have them talk it out.
4.
I would ask them what the matter is and try to find a solution to it.
5.
Ask them to stop and follow me to office where I would ask a manager to meet us then find out what is going on and find a soultion to the problem.
6.
The answers given .... Will never land you the job ..... You are applying to be the manager .... Pull them in the office, work it out .... Be engaged with your associates prior to it getting to that level.
7.
I would inform my immd supervisr.
8.
See if there is anything I could do to help resolve the problem I would and if not I would find a supervisor.
9.
As a Supervisor I will meat with each of them separately and discus with problem and bring the best solution to fix the problem.
10.
If it was a bad problem I would report to my immediate
supervisor.
11.
Try to get out everyones business instead focus your job.
12.
Talk to each person to see what the problem was and to see what each employees wants to solves the problems is.
13.
Ask to work the indifferences by working as a team, and or to seek management assistance; seek to create a team environment.
14.
Depending on what the problem is. If the problem would be that they cant complete a task, then I will help them but if they have issues with each other then I would stay out of it.
15.
I would try to separate the two or get a manager to assist with issue.
How would you deal with an angry customer while you were busy completing tasks?
User-Submitted Answers
1.
I would stop what I was doing and give them my full attention, then do what was in my power to help them resolve whatever issue they were having, then go from there.
2.
I would halt what I was doing call him/her aside listen to him attentively and then give them the assistance they require or refer them to someone else.
3.
I would stop all tasks and help the customer the best I can because the customer comes before all and would do my best to calm them and meets their needs.
4.
I would stop what I was doing and provide them with full attention and resolve the problem the best way I can.
5.
Put aside my task and give the customer my full attention and do my best to help them to leave happy.
6.
If a angry customer approach me I would stop what I was doing and give them my full attention and help the cutsomer the best way I can.
7.
I would ask for assistance.
8.
I would talk to the customer to find out whats the matter and deal with it and then go back to the task that I was completing.
9.
First of all, I would try to calm him/her down by stopping what I am doing and giving him my full attention. If this doesn't work or makes him/her more upset, I would call over my manager; if the manager were to be busy I would call over a coworker who is available.
10.
Let the customer have the floor by listening to his problem then attempt to slove the issue.
11.
Stop whatever I was doing focus on the cutomer to get them going in the right direction to happines again, and then returning to my task later, when the customer is pleased.
12.
I would stop what I was doing and give my undivied attn to the customer and do my best to resolve the problem.
13.
I would stop the task to assist the customer. Get to the root of why the customer is upset and do my best to help resolve the issue and satisfy the customer.
14.
I would listen to them and if there was nothing I could do to help them I would find somebody who could.
15.
I would ask how I could help as well as sympathize with their frustration.
Do you prefer working in a team environment or alone?
User-Submitted Answers
1.
I much prefer, and succeed far better when on my own. I can work in groups and do make an effort to share the responsability when I have to.
2.
Alone because I can be more focused on what I have to get done but I can work in a team environment when needed or asked.
3.
Either or because I do what I were assign too do..
4.
I like doing both. I enjoy working with people or alone.
5.
I much rather work as a team because I like working with people but I can also work alone to which ever you prefer.
6.
I work best alone since I can focus my mind on what I am doing. I also work well in groups when trying to accomplish a larger task.
7.
Either or, I am a very adaptive person to any given situation.
8.
I work can work under either situation. I have the ability to work with a large diverse group of people as well as working alone. I have worked in retail for nearly 15 years, so I can handle both.
9.
I can work very well alone or in a team.
10.
I work well with a team but am comfortable working alone.
11.
I like the dynamics of working in a group, but appreciate sometimes having a part of the project that’s my own personal responsibility.
12.
It dosent mater I love working with people and learning.
13.
I prefer working with a team because if ever help is needed you have someone to back you up or vice vers.
14.
I am a good independent worker, but I can work in a
team also.
15.
A team environment, because working together gets the job done faster.
I am a perfectionist, However I know I'm not always perfect but I try my hardest to do everything right.
3.
I'm often tempted to take on too many tasks myself and have to remind myself that as a manager its my job to deligate and lead other employees when I can.
4.
I have a hard time saying no to others when asked for help, but I always make sure I get my job done.
5.
I have a hard time saying no to extra work but I make sure everything is done.
6.
I can say no to work but I end up finishing the job.
7.
Saying no to taking upon extra work; I strive to finish in a timely manner; being effective and efficient; striving to be the best.
8.
My only weakness is that I too emotionaly involed with the work that I do because I need for the work to be perfect.
9.
A fear of not living up to the expectations of the the wal mart culture.
10.
Only one, because my English is my second language and I can that thing to improve my English writing.
11.
I usually want everything done yesterday. I often take on more responsibilities than I should but always find a way to get things done.
12.
I can not say no to more work. I have learned to watch my plate and delegate things to others.
13.
Sometimes I might push myself too hard because I care so much about doing my job.
14.
Taking on more tasks when my work load is already full.
15.
I cannot say no to more work. I want to prove my skills everyday.
How do you expect to make a difference at Walmart?
User-Submitted Answers
1.
By providing quality service in my positionand always making sure th customer feels taken care of.
2.
By providing quality service to the customers and leave them feeling taken care of.
3.
Keeping up with supply and demand.
4.
By providing quality service in my position to make sure the customers leave well satisfied.
5.
By always being friendly and putting customer service first. I want to make sure every costumer is happy.
6.
Combining my best qualities with the teams qualities and needs.
7.
By learning everything I should know in my area, taking classe tomove forward, and just being in the know of what's going on in the company, always keeping the customer happy, communicating well with my fellow co-workers, being a team player, and hopefully influencing my fellow team to do the same.
8.
By providing customr service in a timely manner.
9.
By thinking about tomorrow from yesterday.
10.
Will try to represet walmart the best I can to suppoert their reputaion and goals.
11.
By putting all my effort into my postition.
12.
By providing quality work as well as great customer service.
13.
I have 15 years experience in the retail. Best place to learn about good customer services.
14.
Providing quality service in my position and making
sure the customer feels taken care of.
15.
By providing quality service in my position always making sure the customer feels taken care of.
Tell me about a time when you had to be a leader. How was the outcome?
User-Submitted Answers
1.
My manager was in the back on the phone with the DM and I was all alone on the floor. It was pretty busy and I was working very hard to help everybody while the other associates were slacking off. I saw that this was unfair so I went up to them and said that the floor is pretty busy and that they should be servicing the customers since the manager was in the back. They listened and everything was under control.
2.
At Vanity, the womans clothing store I work at. I've trained a lot of girls there.. I even got asked to come in on a day I was supposed to be off because there was a new lead working by herself and my manager said quote "I want someone there that actually knows what their doing." So basically I trained the lead as well.
3.
I'v not yet been given the opportunity ti test that skill. (For those who, like me, have no answer to this question.)
4.
The manager had to walk off and the other workers were slacking off and messing around so I told them to get in shape that we were behind and we ended up finishing on time.
5.
On my last job, the cook called in sick, no one realized this, and lunch wa approaching, so I took the iniciative to get lunhc done for the children, and my boss was very pleased with my work.
6.
My leadership style is fair, and I listen to my workers, Icompliment them on a great job done. And I handle difficult situation fairly.
7.
I've actually never been a leader yet, but given the opportunity I would be able to handle it.
8.
I was working at a drive in, and it was free movie night, the busiest night of the season. We had cars wrapped up the block on both sides of the intersection. I was working the ramp and I had 3 people under me. My job was to tell the customers which line to get into, well customers were everywhere and I see my ramp back up. I stop my line and run to the gate to see what the hold up was. One of my subordinates was not in place, she left her post because a customer went to the wrong line. So I took charge, I told my subordinate to stay at her post and not to worry about the customers going in wrong lines, the other ramp people would give, that car directions. So my out come was for the rest of the night we got every car in the drive in in a timely matter and had a successful nights of over 2500 people.
9.
I was asked to oversee the stockers bringing overstock merchandise to the back receiving. I guided them on where certain carts were to be put.
10.
The manager had left to go to the bank and everybody started slacking off. I told them lets stay on task so everything would be caught up when the manager got back.
11.
Trained other employees with patience and understanding.
12.
In the last 10 years I always work as a lead and I have daily experience. One day I had to putt all store in the good shape and make sure that everything is zone before I leave. I delight work with couple of associate. I gave them direction and we putt everything in the good shape. Next day my Store manager was imp-rest how store was look in the morning and he had me to train all other leads how to close the store.
13.
Ive actually never been a leader yet, but given the opportunity I would be able to handle it.
14.
I demonstrated to a cashier how to upsell, I lead by example by working with hers side by side, mentoring her, providing tips, leading by example, being a support for her, and than allowing her the opportunity for her to do the same; leading by example. She became an outstanding up seller; great cashier.
Have you shopped at Target before? What areas or things about Target do you like more than Walmart?
User-Submitted Answers
1.
Yes, none because they're prices are very high much more than walmart, and walmart guarantees everyday low prices, and everyone loves a low price, especially in this economy.
2.
A few times, but I can’t think of anything I like better about Target. I particularly do not care for the way the store is laid out. For example, you have to go around large departments because it is like they are boxed in, to get to the department you are seeking.
3.
I shopped at target but not as often as I shopped at walmart because I got all the stuff that I always need in every area.
4.
Wal-Mart has better customer service, and provides the best value for the customers.
5.
I have shopped for target before, but I like the prices they have to offer compared to walmart.
6.
Yes I have but honestly I live at walmart, so I cant really compare because this the only drugstore I shop at 99 % of the time.
7.
I like more walmart, they have lower prices and better products.
8.
I have just because of convenience at the time, I can not get everything I need at Target.
9.
I really like their clothing department. They have all the latest styles.
10.
I am not crazy about targets prices. I like some of the clothing brands they have.
11.
Yes, prices and customer service is best at walmart.
12.
I have and I like walmart more because they are much cheaper than target.
13.
Yes, while I have shopped at target before I believe Walmart offers a better selection at better prices.
14.
Yes, target and walmart similar but I cant say target is better than walmart cause its not.
15.
Only once in a while and usually out of state. Nothing.
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
User-Submitted Answers
1.
I have honestly never had the opportunity.
2.
Ive never had the oppertunity.
3.
I have a friend that has his own business and he wanted to organize everything for his business. I gladly offered to help him and we got it all organized and orderly for future reference too.
4.
I help my Co Worker that I train had a difficult time with her Register after being train, So When I didn't have any Customer I watch her as she was checking out the Customer.
5.
Yes, I helped a coworker get their job done they were haveing trouble with it.
6.
Yes, I help my husband to achieve good grades in his college courses. I help him with study guides and flashcards before exams.
7.
The best way to help someone better themselves is to support them the best you can. I am a very good listener and I try to give the best advice possible without judgement.
8.
Yes, I helped another employee get a raise.
9.
Yes, I helped my study and apply for college.
10.
I used to be a math tutor at school and I helped my schoolmate when they have problem with math.
11.
As a zms I helped one of the css to maintain parking lot and make sure that we always have shopping card for the customer. I train her how to look up associates schedule and plain a had if she needs back up associate on the lot during busy hours. Also helped her to train associate on the lot how to maintain cards and can room.
12.
By helping them with thing that they dont understand.
13.
When I worked overnights in the back room. There was a stocker who also wanted to work in the back room.Versus stocking freight. I came up with a plan with my supervisor at the time to allow me to train him. And give him a rotating schedule working some nights stocking and other in the back room. In the end when I transferred to another store he took over my position. My managers were very pleased with the work he was capable of after I had trained him.
14.
I would always try to help people I worked with, if I
could fix a problem in their jobs when I came across it I would.
15.
Yes I have helped someone else achieve their goal. A senior exit that a friend of mine was doing and I asked could I help out and we both got the project done and it was a success.
I will try my level vest in my job., to plese the costomar. So that they wikk come back to purchge next time.
2.
My references would probably describe me as outgoing, reliable, and a hard worker. At my other job if anybody needs covered I always cover them and ive always been on time to work. I am very negotiable with my schedule. I'll work any shift.
3.
My refrences would describe me as a devoted and hard worker who is normally cheerful and bubbly, has a tendency to over-talk sometimes but is otherwise agreeable.
4.
My references would probably describe me as diligent, reliable, hard working, and really easy going.
5.
Very outgoing and hard working reliable.
6.
They would describe me as a smart reliable person who is loyal to any task she starts.
7.
They would say I am a hard working individual how stays on task and get the job done when asked to do so.
8.
Very punctual, able to get anything done that is thrown my way, a very fast learner, easy to get along with, and they would definitly say she always has a mile on her face.
9.
Friendly, outgoing, honest, hard working.
10.
Hard worker, dependable, loyal, gets the job done ringt and on time or ahead of schedule.
11.
They would describe me as a hard worker who learns fast and is always smiling.
12.
As being punctual, always willing to help out when needed, always smiling, gets along with everyone, and great personality.
13.
Easy to get alone with alway smile hard worker.
14.
They would probably describe me as a hard worker, very
punctual and he did whatever it took to get the job done.
15.
My references would describe as a punctual person, someone who always came to class on time and always bringing a smile whenever I came into the room.
When was the last time you contributed to a team effort and what was your role?
User-Submitted Answers
1.
One year ago, when I was working as a cashier the women in my vicinity were asked to clean the aisles and straighten everything together. We all piched in, sometimes working side by side until it was all done. The turn out was great. We got everything taken care of.
2.
To clean up all the aisles and we worked side by side until the job was done.
3.
Package handling. Package work, then shrink wrap it, stack it on a pallet to be picked up, to be shipped out.
4.
In December wHen I had to be a team leader to make show they were labeling the tag right in straight.
5.
At school and I was the leader of the group I made sure everyone did what they was assigned to do.
6.
I was the lead on putting together a midnight release party for a highly antisipated movie. I was the point person in carge of putting everything together and making the tought decisions. We were.
7.
I ran the crew for a day whe and the boss needed some time off.
8.
I was working at little Caesars and we had a really big order to fill for a church. My roll was to make sure all the pizzas were labeled and take care of other customers at the same time.
9.
I was the leader of school events and fundraisers.
10.
I worked in a deli and had huge orders come in. Some of the other employees helped and we completed orders on time.
11.
In a school project. I was doing most of the research.
12.
I contribute to team effort everyday at work. Working in the Pharmacy you have to work as a team to ensure things get done in an efficient matter.
13.
Working in the pharmacy is a team effort everyday, as the pharmacist I am in charge of making sure we on track.
14.
I was working at bank as teller and had to close the bank on time.The The first week we always close late. Then I make check list what we needs to get done starting early in the day. First day using check list we close 20 min early then previous day.From that day we always use my check list and we always close on the time.
My 3 best qualities would be my overall bubbliness, my punctuality and being able to arrive within 10 minutes before clock in, and my efficiency on the clock.
3.
Hard working, I can be on time, and I can be fun and also a serious worker.
4.
Hard working, depandable, and reliable.
5.
I am dependable, committed to work, and take pride of work.
6.
Reliable; Trustworthy; Loyal.
7.
Honesty, courtesy, compassion.
8.
Very punctual, wanting everything to be as accurate as possible, love giving quality work, to keep the customer coming back, and I always have a smile on my face on time ready to get the job done at all times.
9.
Locality, motivation, organization.
10.
I am hard working, on time and dependable.
11.
On time, honesty, loyalty.
12.
Attention to detail, punctuality and strong work ethic.
13.
I am a fast learner always smiling and love to meet new people.
14.
Fast learner, Social skills are great, very positive.
Describe a time when you had to sacrifice quality to complete a job?
User-Submitted Answers
1.
I'm sure there have been times that I could have used that little extra time it would have allowed; however, I would prefer to discuss this with the customer and advise them the little extra time required to complete their job.
2.
To be perfectly honest, quality comes first. Walmart is known for their quality products and services. My motto is Quality over quanitity. I know that customers would rather have something done right than too fast.
3.
Never. Its has always been quality over quantity and thats what customers look for is something done right rather than wrong.
4.
Never I do my best at all times no matter what the problem may be.
5.
Never sacrificed quality to get a job done, because quality is definitly greater than quantity, and rules are not only for the customers protection, but also the employees as well.
6.
I believe walmart policy would be quality comes first.
7.
I would work over time to maintain the quality. I personally thnk that there is no sacrifice of the quality.
8.
I would work over time to maintain the quality. I personally thnk that there is no sacrifice of the quality.
9.
I would work over time to maintain the quality. I personally thnk that there is no sacrifice of the quality.
10.
I would work over time to maintain the quality. I personally thnk that there is no sacrifice of the quality.
11.
I painted with acrylics instead of oil so to dry quick enough.
12.
I would never sacrifice quality to complete a job. A customer would rather have a quality product rather than a a product that is rushed and half done.
13.
We were told to clean up our area but we were so busy that I had to clean in between customers but by the end of the shift all tasks were completed.
14.
Working in the eli and stocking shelves during free time.
Why do you feel you will be better suited for this job than the other applicants?
User-Submitted Answers
1.
I can't really say that i'm better suited because I don't know them. But I can say that I will do my best if I get the job, and I am a very outgoing person so I will always greet customers and try and help them, Also im a pretty fast learner.
2.
I can't for certain say that I am better, I do not know anything about the other applicants. However I can safely say for myself that I learn fast, I am efficient, and have previous experience.
3.
I cant say I am because I dont know the others but im honest and hard working and will do what I can to meet the needs of the customers.
4.
I feel that I will be best suited for this job because I am very fast at learning and work hard to increase what I experience to suceed to a better chance of assets for this company.
5.
I am a dependable person, a hardworker I also enjoy assisting the customers.
6.
I have an excellent communication and customer service skills, am energetic, I have the drive and motivation to do my best everyday and every time.
7.
I work hard and I try to do my best to finish my job.
8.
Bacasue I have good costumer love working arund people.
9.
I feel that I am better suited for the position because I am a dependable person, consitent. And hope my team players feel the same way.
10.
I dont know other applicants, but I know me. I know my skills and abilities fit in with theis position.
11.
I dont know the other applicants so I cant say I will be better suited but I can promise to bring the best quality and customer service to this company that I possibly can.
12.
I do not feel I am better suited but I will work my hardest to provide great customer service and complete my job.
13.
I dont know the other but I can say for my self I am a fast learner.
14.
I cant say im better suited coz I dont know them but if I get this job ill do my best.
15.
I can not say that I am. I do not know anything about the other applicants for this position. But I do know if you hire me you will not regret it. I am honest, hardworking, experienced and dedicated to my work. Where ever I am needed when ever I am needed.
What would you do if a coworker asked you to help them steal?
User-Submitted Answers
1.
If a coworker asked me to help them steal I would flat out refuse and tell them why. (Unethical, unloyal, dishonest, and illegal.) Then I would alert a higher up that she threatened to do so. Maybe they could help her with counceling.
2.
I would tell them no and ask why then report them to a higher up.
3.
Tell the supervisor immediately.
4.
I would refuse and report the incident immediately to my supervisor.
5.
I would say no and tell my supervisor.
6.
If a co-worker asked me to help he/she steal I would straight up tell them no because for 1 I am not taking no chances in the first place of putting my job at risk and secondly because it would make me a theif and a lier and that is one thing I am not.
7.
I would immediately say no. Tell them I value my job too much to risk it doing something so wrong and unethical. Afterwards I would privately talk to a manager about the incident.
8.
If a coworker asked me to steal I will quickly respond no because I am not about to put my job at risk and plus I am not a theif then I'll go on to explain to them the consequences about stealing.
9.
I will tell my manager immediately.
10.
I would let a manager know immediatley and try to avoid contact with the other employee.
11.
I would never ask a coworker that question because I never steal.
12.
I would try to convince him not to steal and if I can't I would tell my manager.
13.
I would simply say no and if I catch them stealing, I'd immediately tell my supervisor.
To provide great customer service so the customers leave happy and return.
2.
I have worked for the company before and had a good time. I took a lot away from my last jobs that I can use in this one.
3.
Tell the co worker no and tell the supervisor.
4.
What steps would you take to make a customer happy.
5.
If a coworker asked me to help them to steal, I would immediately refuse and explain to them why stealing is wrong and also inform them of the serious consequences for theft.
6.
Tell them no and report them to my manager.
7.
To provide good customer service and for them to want to return.
8.
To provide good service to the customers.
9.
Because I am a reliable person and I am loyal person and like I said before I feel like this is a place where I can grow.
10.
I heard its a great place to work and I love shopping there.
11.
I would politely ask whats the problem and how can I help.
12.
I hear alot of great things about working for wal mart, and I also love shopping here, so why not work here.
13.
My family has been shopping at Walmart for as long as I can remember. I enjoy shopping there myself.
14.
I enjoy working with people and walmart has great products I would enjoy selling their products.
15.
I would like to have a job at walmart because it's a friendly environment and I would love to be employed.
You should hire me because I am a fantastic worker once I get into the groove of things, and I can be an asset to the company if given the right tools and the opportunity.
2.
You should hire me because im a great worker and a very fast learner.
3.
You should hire me because I have great work ethic and I do what I am told to do. Also, when I work I keep a positive attitude.
4.
Well you should hire me because I would be a great asset to your company.
5.
I should be hired because I am a devoted, humble, trustworthy, ontime. And hardworking person. I enjoy whatever work I am doing, love making people smile, and commited to my work, and you will be pleased with my work, because I am sure to influnece my fellow co-workers to be great also.
6.
You should hire me because I am a trustworthy, hardworking, and loyal person. I can get the job done and when it needs to be done. I am a very happy person so I know I wouldn't have any trouble with customers.
7.
If your not looking for a hard worker and dependable than dont hire me.
8.
You should hire me I am a good worker and a fast learner.
9.
If you do not want a good hard worker and fast learner then you should not hire me.
10.
I think you should hire me to allow me to prove that I can be an asset to the company.
11.
You should hire me because im a positive worker who likes satisfying customers.
12.
You should hire me because im a great worker and a very fast learner.
13.
You should hire me because of my dedication to outstanding customer service, my management skills, and eagerness to be the best; effective and efficient.
14.
You should not hire me if you are not looking for a hard worker and just need someone fill the position.
15.
You should hire me because am hardworking, keen on detail and I have excellent skills dealing with customers.
Describe a time when you disliked company rules in your last job?
User-Submitted Answers
1.
Rules are generally set in place for the well being of not only the customers, but the employees of the company as well.
2.
What does integrity mean to you?
3.
I always liked the rules becuse there ther for a reason.
4.
I never dislike the rules because theyre there to set things in line for the customers and the employees.
5.
I can't say I've ever had a problem with company rules. I think they are there for a reason, especially dress code policies.
6.
Rules are there for a reason, and not only in this situation, but others as well. I feel they are there for not only the customer, but for me as an employee, so I have never disliked rules, because without rules there would be total chaos.
7.
Rules are there for the workers as well as the customers.
8.
Rules are there for the benefit of store, customer, and employees.
9.
I do not dislike rules at a job. There are rules for a reason. Without rules, there would be constant chaos and nothing would ever get accomplished. A company or business simply cannot function without rules.
10.
I have always respected company rules because they are there for the safety of the customers and the employees as well.
11.
I follow rules, they are put in place for the bebefit of the employee as well as the customer.
12.
I dislike rules everywhere but there is a reason they are there and I follow them.
13.
Company rules are made to both the employees and customers to benefit everyone.
14.
Company rules are made for the benefit of everyone,
customers and employees.
15.
Rules are there for the workers as well as the customers.
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
User-Submitted Answers
1.
I was a cashier in demand at one time and I had to clean my station but couldn't begin. So I cleaned little by little between customers. By the time my shift ended everything was finished.
2.
I had to wipe down the cash register so I cleaned up inbetween customers and got the job done.
3.
Taging alot of clothes in the shift were about to in so I had to let my supervisor no that I need help so I can finsh my assignned.
4.
This doesn't relate to me because there was never a time I couldn't get the job done I was always able to finish the task before the shift ends.
5.
I try to finish it and I stayed after school doing it.
6.
Well I did put the most important one first, and to complete that one completely before I move to the next one.
7.
I took my time to get the task done as effectively and efficiently as possible, with no errors, and have always finished my assigned task for the day, and if I was to not finish them on time I would stay later, or get them done first thing the next day.
8.
I get organized then set priorities then start with the most important areas first .
9.
When working in cash office we were running behind due to a balancing issues, after getting balanced I priotized and organized my station so that I could get dont and efficiantly and be on the next businnes day by 9, and insteading of researching the register that was short right then I finshed up an researched when we were done..
10.
I priortize first, what needs to be done first. If I am falling behind I will contact my manager that running behind, but with my work ethic I will get the job done on time.
11.
I prioritize by getting the tasks by what needs to be completed first. Which task expires the soonest. Get those done first. ;
12.
I worked in between taking care of the customers in order to finish all my work.
13.
I usually complete all my tasks on time.
14.
It was time when I have to finish associate schedule, register audits, order supplies, and price change by and of the week. The first I I signed register audits and delight with css to do every day 10 audits. Second, I order supplies then work on the price change and still have two days to work on associates schedule and all my task was done on the time.
15.
I get organized then set priorities then start with the most important first.
For me, its writing. I love writing. Writing is my passion, my outlet. Its what keeps me level at times. I write Non-Fiction based Fiction, and Fiction based Non-Fiction.
2.
My best personal trait is my smile. A smile can sometimes go further than any kind words a person may have to offer or an action a person may take. When you smile, it makes people more comfortable with you and results in less conflict.
3.
Smiling and laughing because a smile or a laugh can go a long way and create a less awkward or bad situation for all.
4.
I'm easy to talk to and get along with. I'm really just an easy going and friendly person. People seem to really open up when talking to me. And I'm always smiling.
5.
My best personal trait are straight forward, honest, and sometimes too nice to people.
6.
Always smiling, you couldn't tell I was mad or had a attitude about something if you tried. I try my best to keep my feelings inside and not let them effect the quality of my work..
7.
A good smile goes a long way with customers.
8.
I am a good people person and I also learn very fast.
9.
I am always smiling, I always have customers comment on how I always have a smile on my face.
10.
I would say my dedication. When I have a project I do not like to leave it unless it is done. I once worked almost 24 hours straight to complete a last minute project in my first store.
11.
I try to be understanding of others. And smile always
helps.
12.
My best personal trait are straight forward, honest and sometimes too nice to people.
13.
My friendliness is what stands out the most, I like to make people day, smiling, and making them feel welcome.
14.
Not being able to give up or say no to challenges or more work, knowing that it will help better me into a better person or worker.
15.
I take my seriously and a very fun person to be around. I care about who and what I work with on a daily basis.
I'm short so anything thats pretty high I have to ask for help with :p.
2.
I can get frustrated at times when I have a lot on my plate and limited time, and I sometimes over-talk with the customers when drawn to a conversation.
3.
What are your strenghts?
4.
I can't say no to more work and I sometimes take on more then I can handle but I always get it done on time and efficently .
5.
I cant say no to more work but I always end up finishing the job..
6.
I can conquer whatever comes my way.
7.
Try to handle it and try to finish it.
8.
I tend to over talk, when it is not needed, and when I am asked to complete a task, and another on top of that I will not turn them down, I'll just get the tasks done as efficiently a posible.
9.
Finishing every task that needs to be meet.
10.
Perfectionist strive to get all jobs done perfect. Extremely competitive and want to finish First.
11.
I love the pressure of meeting a dead line, thats gives me courage and confidence.
12.
I have a hard time saying no to extra work but I always do my best to make sure everything is finished on time.
13.
I have a hard time saying no, when asked to complete additional task.
14.
Only the one. Because English is my second language I always thing that I can improve my English writing.
15.
When I have a lot to do I will concentrate solely on
getting it done.
I know that retail can be a fun job, but it also has tough points such as hard work, the occasional grouch, and sometimes dealing with a lot at once. Time Management is your friend in retail.
2.
It can be fun but sometimes tough dealing with alot at once but I find a way to manage my time.
3.
I know that retail can be tough when having alot to do at one time but it can also be very helpful for time management skills which I believe is very important to have for a job.
4.
It is a position that you will have to deal with the public, good customer service.
5.
You need to manage your time effectively.
6.
It can be fun but at times you need to be able to use good management skills.
7.
Time management skills.
8.
Honestly not that much, but I can learn quickly.
9.
Retail is a fast paced world. In order to succeed in retail, You must know that first and foremost the customer is always right. The customer is the number one reason we have a job, therefore You never put the customers needs on the back burner. Retail is a repetitive job which requires patience and a sense of urgency with your work.
10.
Quality and customer satisfaction is the most important thing.
11.
Providing quality work as well as providing good customer service.
12.
I know that it can be stressful at times when it is extremely busy.
13.
I never worked retail so honestly not too much.
14.
Be a team player, listen to others, meet the needs and wants of the customer; provide excellent customer service.
15.
I know how to work with customers and associates .Prices changes inventory, Ordering, on hand . And everything else I have learned in the past 18 years.
If I am CEO of walmart , then my focus 700 crore people of world by which walmat.
2.
If I were the CEO of Walmart, I would bring back the Sunday premium pay.
3.
I would put 100% effort into my job making sure wal mart always has the lowest prices and is always clean organized and well stocked.
4.
I would try to carry on the great customer service provider by past walmart CEOs.
5.
I would put 100 percent on my job making sure walmart always has the lowest prices and is always clean organized and well stocked.
6.
I would continue to focus in meeting the needs and wants of the customer; providing excellent customer service, and making sure the store is well merchandise to meet the needs and want of the cusotmer.
7.
My making our customers save money and live better.
8.
I was the CEO of walmart then I would try to expand the backrooms of each walmart to accomadate the amount of inventory for each store based on the sales and location of them.
9.
Wal mart is a great shopping experience. You have everything under one roof.
10.
I would ensure there the quality goods at lower and affordable prices.
11.
Creating a positive experience for the shoppers as a place of choice to shop, continuous store cleanliness and organization, inventory control, lower prices, legendary service.
12.
Put my 100% effort to better costumer service quality in my job position and lowering prices.
13.
I would try my best to keep walmart as the best retailing store.
14.
Let me start by proving to you I am a great leader in the organization before I start saying what I would do to improve walmart as their CEO
15.
I would open more stores and that would create more jobs for the communities that they are built in.
Where do you see yourself in the walmart organization in two years?
User-Submitted Answers
1.
I understand that walmart promote from within therefore this gives staff the opprotunity to further their career.
2.
I am actually hoping to find a job within my career once I graduate from University. If I don't right away I know I would love to train for management.
3.
I would hope that I would get promoted or maybe even a manager perhaps.
4.
I would hopefully move up to a managment type of position.
5.
Actually hoping to graduate from high school and go to college.
6.
Finish my school work and hope to be working in the same job and go to college and get a degree.
7.
I am interested in making a career with Walmart and would like to be at the management level in two years.
8.
After succeeding in this position I will apply for store manager.
9.
Hopefully still working here in the same position, which would be great.
10.
Where I can use my skills and abilites that I have attained toh education.
11.
I see myself making a career in wal mart. I will hopefully have a manager position in two years.
12.
If the position presents itself in a lead technician position.
13.
I am interested in finishing my working career with
Walmart and will take any opportunity to learn other jobs.
14.
I am interested in finishing my working career with walmart and will take any opportunity to learn other jobs.
15.
In two years im hoping to still be working at walmart as an exceptional sales associate.
Tell me about your experience in working in retail?
User-Submitted Answers
1.
Ive been in retail for 5 years, been with target for 4 home depot for 1
2.
I have preciously worked for this compant twice. Both times a cashier but I much prefer to do something else that will keep my mind going and keep me fresh and active.
3.
I have only had one job experience with it but I packed food and ran register but id rather prefer something other than the register to keep my mind busy and focused.
4.
Working with the pubic.
5.
I have no experience working in retail.
6.
I have over five years retail/customer service experience. I am a modivated team player that enjoys retail because of my out going personality. I also enjoy the fact that working in retail changes from day to day. I prefer staying busy and work well under the demands.
7.
I have worked in retail for six years. I like working with the public it keeps my mind focused and love to hear others opinion.
8.
My experience in retail was a great on of course you will run cross rude customer and impatent people but for the most part I love it.
9.
I have over 3 years dedicated experience in the field, providing great customer service to customers, keeping a smile on my face at all times, and keeping my work area as well as my appearance sharp. I also made check out a breeze for customer.
10.
My experience in working in retail was a great experience.I leariined.
11.
If a coworker asked me to help them steal I would flat out refuse and tell them why. (Unethical, unloyal, dishonest, and illegal.) Then I would alert a higher up that she threatened to do so. Maybe they could help her with counceling.
12.
I've learned the importance of displaying merchandise properly for selling the product as well as for safety concerns as well. Also the importance of staying on top of your inventorying, making sure you have enough product in had that your customers won't shop elsewhere.
13.
It was fun at the same time it's tough because you have to deal with different people but I enjoyed doing it!
14.
I have worked in retail for about 2 years and I love it.
15.
Worked at pumping gas, convenience stores, animal shelter.
Tell me about a time when it was better to be agreeable in a situation rather than continue the argument.
User-Submitted Answers
1.
To be honest I never had to deal with this kind of situation before. I have never had a serious argument that led to this. It was always work it out or agree to disagree.
2.
Ive never ran into that kind of situation but I would agree or agree to disagree.
3.
When we had a team project at school and some people wasnt putting in as much effort in leading team players but it was better to go ahead and get the grade I worked for.
4.
In school when you have an argument with someone, sometimes I s just easier to agree with them and move on. This is only if the argument is starting to make the two people unproductive and it's not very important.
5.
Anytime when talking to a customer, because the customer is always right.
6.
When a customer is past a calm solution.
7.
Anytime you have an issue with the customer. The customer is always right.
8.
Anytime when talking to a customer. Because the customer is alwyas right.
9.
When you are dealing with a customer and/or manager. You might like what is happening but you still have a job to do.
10.
There was a difference of opinion in the completion of a specific task. Instead of continuing this difference of opinion to an abrasive level it was decided to come to an agreement to defuse the issue.
11.
When assisting a customer who was returning some goods for repair under warranty.
12.
It is most important when dealing with customers or leadership it is best to agree with their requests because you ultimately work for them and would not want to jeopardize that relationship for the future.
13.
I think the customer is always right regardless of the situation.
14.
When talking to the cuustomer because the customer is always right.
15.
Anytime when talking to a customer. Because the customer is always right.
What do you like about your present job in this field?
User-Submitted Answers
1.
For my present job ilike flexible hours.
2.
I like helping customers.
3.
I want to help out the customers.
4.
I enjoyed the people I worked with because it gave me the opportunity to discover different personalities and creat personal connections which I feel is also important to have because its good to know your employees.
5.
Enjoy training new associates and seeing them succeed and move up in the company.
6.
I like the fact that there is never a time where You have nothing to do, which makes the shift go by fast. I like work, a like to move and groove.
7.
I enjoy the people I worked with because it gave me the opportunity to discover differrent personalities and creat personal connections which I feel also important to have because its good to know your employees.
8.
Working with people, coaching them, developing them to be the best, and most important to provide excellent customer service; leading by example.
9.
BEING a leader and training new associates.
10.
Working with the general public, getting to know a lot of different people and also working with my coworkers and learning things every day.
11.
I like working in my current field, it gives me the opportunity to focus on the next phase of my career here at walmart.
12.
The ability to interact with customers and other team members to provide a quality service and retail experince.
13.
Helping customers and the challenges that come with the job.
14.
I have self satisfaction in balancing and researching issues.
15.
This job would give me the opportunity to work with people.
What efforts have you noticed Walmart doing to regain growth?
User-Submitted Answers
1.
Lowering prices everyday.
2.
I see better customer service and lower prices for the customers.
3.
Access to all levels of people.
4.
Offering quality products at a lower price, which is crucial with the economic situation in our country.
5.
Always low prices and great customer service.
6.
I see better customer service and lower prices for the customer.
7.
Continues to provide the best prices, and being the best in serving the customer.
8.
Pricing. I shop online on walmart. Com and notices that the same products that the the other companies are selling for a lot of money-walmart has it lower within my budget. GREAT CUSTOMER SERVICE-every worker has to always have a smile on their face.
9.
The efforts are that walmart stays focused on what matters most and that is their customers.
10.
More American made products, sustainability, environment, energy etc.
11.
Having a lower prices for the costumers and better costumer services.
12.
Offering a full line of Organic foods to the stores at a lower cost than other retailers, expanding by placing smaller stores such as neighboor markets and convenience stores on college campuses and home delivery.
13.
By keeping the sales floor stocked and maintain a safe shopping environment.
14.
I have noticed they have lowered their prices even more and they always have deals in the store.
15.
Walmart is involved in a lot of volunteerism and giving back to the community which I believe is desirable among consumers.
As best as I can. If I don't know how to handle it i'll find someone that can. But I myself, go into stores as a customer and have had issues so I try to be patient with them and hear them out and then work as hard as I can to resolve the issue.
2.
With an open mind. I listen closely to their complaint, then highlight it by repeating it to them to be sure I understood, then do what I can to get it resolved.
3.
As best I can I listen closely and work my best to resolve any problem.
4.
I would politely ask whats the problem and how can I help.
5.
Very well, keeping the customer calm, and my number one goal I to figure out the issue and solve it, in a timely and effective manner, to keep the smile on their face, and making them want to come back even after the mishap.
6.
To be honest if my position is stocker and I don't have experience to handle complaints from customer that's why I haven't got any experience to handle customer so if it come to me then I will solve the problem as soon as possible by talk it out.
7.
Why do you think you are person we should choose.
8.
I listen to their complaint then see what I can do to solve it and if I cant I will find a supervisor.
9.
Very well. I put myself in there shoes. A customer wants someone that will listen to them and genuinely care for their concerns. It is my duty as a customer service representative to see that the customer receives their product in a timely and easy fashion.
10.
Very well. I always listen and keep in mind that the customer is always right.
11.
I appreciate them and better myself based on the complaints.
12.
With open mind to listen and help any way I can.
13.
I handle them by listening closely to what the complaint is and apologizing.
14.
Always listen customer. Customer is always right and make right answers to make customer happy.
15.
With a open mind listen them do my best to help if I can, not help I find someone who can help.
Wal-Mart Stores, is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores and grocery stores. Headquartered in Bentonville, Arkansas, United States, the company was founded by Sam Walton in 1962. Walmart is the world's largest company by revenue, according to the Fortune Global 500 list in 2014, as well as the biggest private employer in the world with 2.2 million employees.