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Wal-Mart Interview
Questions

30 Questions and Answers by Rachelle Enns
Updated June 28th, 2020 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shopping     Retail    

Question 1 of 30

How would your references describe you?

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Interview Questions

1.

How would your references describe you?

For each reference that you provide, you should know the impact you made for that person. For instance, Bob Smith would describe me as a hard worker, because I worked hard for his roofing business last summer, in the dry heat, never missing a day of work.

Rachelle's Answer

"In my recent performance reviews and discussions, my manager describes me as a hard worker, motivated, and consistent employee. I always strive to exceed expectations when I can. My current manager is happy to speak on my behalf as a positive reference as well."

Anonymous Answer

"My reference would say that I am always positive, hard-working, on time, and a fast learner."

Rachelle's Answer

These are exceptional qualities to have! Good answer!

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Anonymous Answer

"They describe me as a hard worker, responsible, always punctual and flexible with my schedules, and most importantly, excellent customer service."

Rachelle's Answer

These are excellent attributes to have at work, and ones that any interviewer should appreciate hearing.

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2.

Why would you like a position at Walmart?

Wal-Mart is a great place to work with a lot of growth opportunities. Perhaps you want a chance to move up in your career, and you know Wal-Mart has plenty of opportunity for advancement. You know Wal-Mart treats their employees very well, and you are excited to be a part of their team. Don't forget to tell the interviewer that you want the job!

Perhaps Wal-Mart offers an excellent continuing education program, excellent health benefits, or an irresistible growth plan. Highlight a couple of the reasons why you want to work for them and be sure to close your statement with an expression of pure enthusiasm.

Rachelle's Answer

"The primary reasons Wal-Mart stands out to me include your focus on employee development and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."

Anonymous Answer

"Because Walmart is one of the best companies in the USA and gives a lot of opportunities for the employees to keep growing in different positions, I'll be glad to work for any department."

Rachelle's Answer

Your answer shows a desire to grow with the company, which is always welcome. If possible, add in the type of roles that you would like to grow into.

"I would like a position at Walmart because you are one of the top companies in the USA. Walmart offers job security and opportunities for growth in a range of positions and departments. I aim to see myself in a management role within the grocery department in the next three years."

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3.

What are some of your weaknesses?

Pick weaknesses that are not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

You can apply this equation: 'I sometimes have troubles with ABC, and I am working to overcome this by doing XYZ.'

Rachelle's Answer

"I do not enjoy talking in front of large groups of people, therefore when I have to give instructions to a large team, I have to spend an hour beforehand writing notes and making sure my presentation is rehearsed."

4.

What would you do if a coworker asked you to help them steal?

The interviewer would like to know how you would react if put in an awkward, or potentially harmful situation like being asked by a co-worker to steal with them. Theft can occur in many ways in the workplace and is not necessarily reserved to blatantly taking a product. Ensure that you are aware of the different ways a co-worker may try to pass stealing off as 'no big deal.'

- Timecard fabrication, also known as 'buddy punching' where you punch in for a coworker who is not present
- 'Borrowing' money from the cash register
- Falsifying vendor or expense accounts
- Taking items from the lost and found
- Stealing data or documents containing trade secrets
- Taking expensive office supplies like ink, or adding personal items to supply orders
- Billing hours to clients that they did not work

Of course, you already know how to answer this question! Express that you would never engage in this type of behavior and discuss how you would go about reporting this type of situation. If this has happened to you in the past, you can talk about the case.

Rachelle's Answer

"Stealing is wrong, no matter which way you slice it. I have zero tolerance for unethical behavior and would report the situation immediately."

Anonymous Answer

"If a coworker asked me to steal I would not engage in that type of behavior and we would have a discussion about reporting this incident."

Rachelle's Answer

This answer showcases your honesty and integrity. It could also be great to refer to the training you will receive if hired. I have provided an example, below.

"If a coworker asked me to steal, I would not engage that person. I would report the incident according to Walmart policies."

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Anonymous Answer

"I don’t believe in stealing, and no one should steal; it hurts the company in so many ways. I would let the management know about the situation."

Rachelle's Answer

Good! Your answer shows a lot of honesty.

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5.

How do you expect to make a difference at Walmart?

This question is an excellent opportunity to show some enthusiasm! Demonstrate to the interviewer that you would make sure every customer was adequately taken care of and enjoyed their trip to Wal-Mart. You are willing to work your hardest and make sure Wal-Mart will always be a place where customer satisfaction is guaranteed, and friendly service can be expected.

Rachelle's Answer

"I will make a difference by being the smiling face that every customer wants to see when they enter into a Wal-Mart. I am very punctual and am very much a sponge when it comes to taking feedback and implementing it. I am a quick learner and easy to manage."

Anonymous Answer

"I would make a difference at Walmart because it is important that I work my hardest. I will always make sure to have a positive attitude along with a smile, and it is important that every customer is attended to and feels the friendliness."

Rachelle's Answer

Excellent! Walmart is all about service with a smile so, this answer should make the interviewer very happy. I have reworded it in a way that will help the interviewer to picture you in the role.

"I will make a difference at Walmart by always having a positive attitude and a smile, and working my hardest every day. I look forward to delivering warm and friendly service to Walmart customers."

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Anonymous Answer

"By greeting and giving excellent customer service, using my knowledge and experience to answer customer's questions."

Rachelle's Answer

Good start! Digging a bit deeper, will you commit to learning Walmart procedures and products so that you can best answer customers' questions? Try to add in something that is a standout, and not so general.

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6.

Tell me about a time when you went above and beyond for customer service.

If you have no retail experience or job experience, tell the interviewer something amazing you did on a group project at school before. If you have job experience, tell the interviewer anything special you did that was above and beyond what you were asked to do.

Rachelle's Answer

"Going above and beyond is very important to do when working in retail. The grocery store where I currently work presents many opportunities for me to perform that extraordinary act of kindness This includes helping seniors with their groceries, offering to help customers find a product, or even show them different ways to cook some of the produce they may be unfamiliar with."

7.

Why do you feel you will be better suited for this job than the other applicants?

Bragging about yourself in an interview can be tough to do, but this is your time to shine! Which characteristics and career accomplishments have made you a stand-out candidate? Perhaps you have received some academic awards or have been given individual accolades in your most recent position. There is nobody like you, and now you need to express that to the interviewer.

Describe your passion for Wal-Mart. How you would enjoy working there. Tell them how you are responsible, and how you are a hard worker. For bonus points, remind the interviewer that Wal-Mart is an excellent organization for advancing in your career, and you look forward to taking advantage of those opportunities.

Rachelle's Answer

"I believe I'm the best candidate for your company because of my decade of experience at your competitor. I have experience in the specific department in question, as a team leader, and I look forward to building on those leadership skills with your organization. I know I can make an immediate, and long-term, impact."

8.

Rate your communication skills from 1-10 with proper examples backing your given rating.

The interviewer would like to know how you rate your communication skills. First, on a scale of 1-10, discuss how skilled are you in communication. Try to avoid giving yourself a 10, and nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a communication dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Use an example of your excellent communication to back your answer.

Rachelle's Answer

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

9.

How would you deal with an angry customer while you were busy completing tasks?

Just remember, no task is more important than the customer unless safety is on your mind. So any job that you are currently working on, you must be willing to stop and help the customer. If you have never been yelled at by a customer in retail before, consider yourself lucky, but almost everyone has. It is a simple procedure, just remember to stay calm, and try to solve the problem without getting emotions involved. It's always best to ask for help from a manager in any situation that involves an angry customer.

Rachelle's Answer

"If I had an angry customer I would treat them well by listening to what they had to say and asking what I could do to make them turn into a happy customer again. I think most people simply want to feel that they are being heard."

Anonymous Answer

"I leave the task that I am doing and, the first thing I would say is I'm sorry and pay closer attention to why he is angry, ask the customer what he needs and try to helping."

Rachelle's Answer

It sounds as though you have had some customer service training. Good answer!

"If I came across an angry customer while completing my tasks, I would leave the task to pay closer attention to the customer. I would apologize for the situation and ask what I can do to help. I received formal customer service training at 'Company ABC,' and I look forward to applying my knowledge to this role at Walmart."

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10.

How well do you handle customer complaints?

The interviewer would like to know that you are comfortable handling customers at their best, and at their worst! Regardless of their level of happiness, every customer should generate your full interest. If your customer is unhappy, listen and carefully analyze the situation. Explain that you want every Wal-Mart customer to be happy!

Rachelle's Answer

"I am good at handling customers who are unhappy. I do have some training in customer relationships and dispute management, from my previous retail position. Do you have additional training that I could take? I look forward to learning more about your process and procedures here at Wal-Mart."

11.

Why are you looking for a new job?

The interviewer wants to be sure that they will be able to meet your needs and not become a repeat of this current desire to leave your job. It's okay, to be honest, but be careful not to overshare. It is best if you can focus primarily on your future wish list vs. dwelling on what is going wrong in your current position.

Rachelle's Answer

"Since my company went through a merger, I have been looking for a new role. The quality of production has declined, and I am no longer proud to represent the product that is being put out."

12.

Tell me about a time when you disagreed with your boss.

Even though you may have a great relationship with your employer, there may be times where you don't see eye to eye. Think of a conflict or disagreement you had with your boss where you responded well, either by suggesting a compromise or taking a calm, relaxed stance when you could have answered in a heated tone. Agreement puts you in a high position with your boss, because it shows your desire to work together and highlights your creative problem-solving abilities.

Rachelle's Answer

"I had a boss that regularly forced overtime on employees at the last minute with no opportunity to make personal arrangements. I spoke with him at length about morale, and eventually, he started giving the notice sooner, making everyone's lives easier."

13.

Describe a time when you had to sacrifice quality to complete a job?

The interviewer wants to know that you understand quality should always come first. When answering this question, make sure you demonstrate to the interviewer you would never sacrifice quality to get any job done faster. That is all this question is really about. Picture yourself as a Wal-Mart customer. Would you prefer something be done fast, or right?

Rachelle's Answer

"I do not think that it is an option to sacrifice quality, especially when you are working with the public. The items that Wal-Mart sells must be safe, quality, and affordable. The customers need to feel that their best interest is always top of mind."

Anonymous Answer

"I would not sacrifice quality because I must do my job right."

Rachelle's Answer

You sound firm in your belief that quality should always come first. The interviewer should appreciate such a confident answer!

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14.

Tell me about a time when you had to be a leader. How was the outcome?

If you're having trouble thinking about a time when you had to be a leader, think back to any school or mini work project that you were asked to take charge in. Maybe at a past job you were responsible for reorganizing a section of the inventory. You may have asked for help in doing, so, and that made you a leader. Tell the interviewer how you asked an employee to help, and you knocked the job out in three hours less time than you were expected to. Also, a great leader takes charge and isn't afraid to get to work. Be sure to describe your experience as doing just that.

Rachelle's Answer

"I have always been a great leader, and I thoroughly enjoy being a team leader. I have been in an assistant manager role in my company for two years now and love to lead by example and train new employees."

15.

Tell me about a time there was a serious conflict on your team. How did you resolve it?

Analyze the situation and it it is very minor, let it go. If it involves something that could hurt Wal-Mart, such as theft, or they are being disruptive, then you need to take action. Whether that is trying to calm the employees down, or seeking a manager to help solve the problem.

When cooperating with groups of people from different backgrounds and various work styles, conflict is inevitable. Think of an example of when your team experienced a conflict. Be sure to highlight how you skillfully handled these conflict issues.

Rachelle's Answer

"We recently had two employees fighting over a customer. One associated insisted they greeted them first and the other insisted they did not poach. To solve the issue, I split the commission between the two of them. Neither was happy about the situation, but it made them more aware, moving forward, of the whereabouts of their customer."

Anonymous Answer

"I've never had a serious conflict with my team, but if I did, I would try to talk to them in an attempt to fix wherever problem there is. If it happened to be severe, I would report to my closer manager."

Rachelle's Answer

These are very good action steps to take, should conflict be present in the workplace. The interviewer should appreciate your desire to help and create a harmonious work environment.

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More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Manager
Retail Buyer
Cashier
Assistant Manager
Sales
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