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Wal-Mart

30 Interview Questions & Answers

1.
Why would you like a position at Walmart?
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Wal-Mart is a great place to work with a lot of growth opportunities. Perhaps you want a chance to move up in your career, and you know Wal-Mart has plenty of opportunity for advancement. You know Wal-Mart treats their employees very well, and you are excited to be a part of their team. Don't forget to tell the interviewer that you want the job!

Perhaps Wal-Mart offers an excellent continuing education program, excellent health benefits, or an irresistible growth plan. Highlight a couple of the reasons why you want to work for them and be sure to close your statement with an expression of pure enthusiasm.

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1.
Why would you like a position at Walmart?
Wal-Mart is a great place to work with a lot of growth opportunities. Perhaps you want a chance to move up in your career, and you know Wal-Mart has plenty of opportunity for advancement. You know Wal-Mart treats their employees very well, and you are excited to be a part of their team. Don't forget to tell the interviewer that you want the job!

Perhaps Wal-Mart offers an excellent continuing education program, excellent health benefits, or an irresistible growth plan. Highlight a couple of the reasons why you want to work for them and be sure to close your statement with an expression of pure enthusiasm.

Rachelle's Answer
"The primary reasons Wal-Mart stands out to me include your focus on employee development and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."
Anonymous Answer
"Because Walmart is one of the best companies in the USA and gives a lot of opportunities for the employees to keep growing in different positions, I'll be glad to work for any department."
Rachelle's Answer
Your answer shows a desire to grow with the company, which is always welcome. If possible, add in the type of roles that you would like to grow into.
"I would like a position at Walmart because you are one of the top companies in the USA. Walmart offers job security and opportunities for growth in a range of positions and departments. I aim to see myself in a management role within the grocery department in the next three years."
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2.
Rate your communication skills from 1-10 with proper examples backing your given rating.
The interviewer would like to know how you rate your communication skills. First, on a scale of 1-10, discuss how skilled are you in communication. Try to avoid giving yourself a 10, and nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a communication dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Use an example of your excellent communication to back your answer.

Rachelle's Answer
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
3.
Tell me about a time when you went above and beyond for customer service.
If you have no retail experience or job experience, tell the interviewer something amazing you did on a group project at school before. If you have job experience, tell the interviewer anything special you did that was above and beyond what you were asked to do.

Rachelle's Answer
"Going above and beyond is very important to do when working in retail. The grocery store where I currently work presents many opportunities for me to perform that extraordinary act of kindness This includes helping seniors with their groceries, offering to help customers find a product, or even show them different ways to cook some of the produce they may be unfamiliar with."
4.
Tell me about a time there was a serious conflict on your team. How did you resolve it?
Analyze the situation and it it is very minor, let it go. If it involves something that could hurt Wal-Mart, such as theft, or they are being disruptive, then you need to take action. Whether that is trying to calm the employees down, or seeking a manager to help solve the problem.

When cooperating with groups of people from different backgrounds and various work styles, conflict is inevitable. Think of an example of when your team experienced a conflict. Be sure to highlight how you skillfully handled these conflict issues.

Rachelle's Answer
"We recently had two employees fighting over a customer. One associated insisted they greeted them first and the other insisted they did not poach. To solve the issue, I split the commission between the two of them. Neither was happy about the situation, but it made them more aware, moving forward, of the whereabouts of their customer."
Anonymous Answer
"I've never had a serious conflict with my team, but if I did, I would try to talk to them in an attempt to fix wherever problem there is. If it happened to be severe, I would report to my closer manager."
Rachelle's Answer
These are very good action steps to take, should conflict be present in the workplace. The interviewer should appreciate your desire to help and create a harmonious work environment.
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5.
How would you deal with an angry customer while you were busy completing tasks?
Just remember, no task is more important than the customer unless safety is on your mind. So any job that you are currently working on, you must be willing to stop and help the customer. If you have never been yelled at by a customer in retail before, consider yourself lucky, but almost everyone has. It is a simple procedure, just remember to stay calm, and try to solve the problem without getting emotions involved. It's always best to ask for help from a manager in any situation that involves an angry customer.

Rachelle's Answer
"If I had an angry customer I would treat them well by listening to what they had to say and asking what I could do to make turn them into a happy customer again. I think most people simply want to feel that they are being heard."
Anonymous Answer
"I leave the task that I am doing and, the first thing I would say is I'm sorry and pay closer attention to why he is angry, ask the customer what he needs and try to helping."
Rachelle's Answer
It sounds as though you have had some customer service training. Good answer!
"If I came across an angry customer while completing my tasks, I would leave the task to pay closer attention to the customer. I would apologize for the situation and ask what I can do to help. I received formal customer service training at 'Company ABC,' and I look forward to applying my knowledge to this role at Walmart."
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