Remember to describe a process for adding value to the teams you will be assigned to as well as the customers or stakeholders you will be working with. It can also be helpful to demonstrate how your specific expertise will benefit the business operations of the area you will be assigned if that information is known prior to your interview. Finally, be sure to communicate a sense of humility within your response. Program managers are expected to be able to lead quickly, but it is important to take the time to learn how the new teams, stakeholders, and customers operate before driving change.

"One of the first things I would do upon arrival is to learn as much as I can about the line of business I will be supporting, the teams I will be working with and the customers or stakeholders I will serve. I typically use a mix of research, interviews, shadowing, and observation in my approach to this. The information I gather during this process helps to ensure that I understand the goals of the organization, the program, and the projects involved.

Additionally, I work quickly to identify an area where I can be of immediate service to my team. Sometimes I have expertise in an area they need help with, and sometimes they just need someone to take smaller tasks and run with them. I find this help alleviate pain within teams that are overworked, and it helps me to get to know the teams and systems I will be working with.

Finally, I dedicate time to getting to know the people I will be working with. I use these informal check-ins to mostly listen and learn. They help to establish lines of communication and trust. Developing strong relationships is a key aspect of program management and I like to begin that process on day one."