35 PwC Interview Questions & Answers
Table of Contents
- 1. Adaptability Questions
- 2. Behavioral Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Competency Questions
- 7. Conflict Questions
- 8. Creative Thinking Questions
- 9. Critical Thinking Questions
- 10. Diligence Questions
- 11. Diversity Questions
- 12. Education Questions
- 13. EQ Questions
- 14. Experience Questions
- 15. Job Satisfaction Questions
- 16. Leadership Questions
- 17. Performance Based Questions
- 18. Problem Solving Questions
- 19. Role-Specific Questions
Adaptability
1. How do you learn the company culture of a new client when taking on their project?
What You Need to Know
As PwC states, "Can you work effectively in different environments?" "The only way we can tackle the challenges of a fast-changing world is with people like you. We are inspiring and empowering our people to change the world. Join our community of solvers, bringing the skills, technology and ethical decision-making to deliver quality and sustained outcomes that companies, markets and society can count on."
Written by Kevin Downey on December 15th, 2022
Focus Your Answer On
The interviewer would like to know your process for onboarding and getting to know a new client. A large part of understanding your clients' needs is understanding their company culture and the culture they want to achieve. Discuss the ways you learn about an organization's workplace culture, its values, and how they build trusting relationships. Showcase the lengths you've gone to learn the PwC's company culture, workspace environment, and values.
Written by Kevin Downey on December 15th, 2022
1st Experienced Example
"When I was an independent consultant, I would work with clients anywhere from a few weeks to a few months. I developed a questionnaire that contained discovery questions surrounding how the c-suite viewed various relationships, how they reward their employees, how they approach disciplinary action, and more. I would spend time immersed in their environment and then create a brief report based on the data and my direct exposure."
Written by Kevin Downey on December 15th, 2022
2nd Experienced Example
"I begin with a checklist, the same one for each client, no matter their industry. This checklist gives me a baseline of what I am looking for within an organization. I ask questions of the employees, and leaders, related to values, relationships, corrective action, development opportunities, and more. Also, I must immerse myself in the culture, so if I will be working with a client for a few months, I will spend a few days inside their office, learning their operations first-hand."
Written by Kevin Downey on December 15th, 2022
Behavioral
2. If you could serve as a consultant to your younger self, what professional advice would you give yourself?
What You Need to Know
This fun personality assessment offers an opportunity to showcase how far you have come as a professional, what opportunities you feel you may have missed, or what you have learned along the way. There is no right or wrong way to answer this question. Have fun with it, and take advantage of the opportunity to reveal your emotional intelligence and what you have to offer through your attitude and perspective.
Written by Kevin Downey on December 15th, 2022
Experienced Example
"I would tell myself to always play to my strong suit and follow my instincts. Early on, I worked with some very go-getter individuals who got me to second guess myself and undermined my confidence. They've since switched careers, and I have flourished in mine, especially with my career satisfaction. So I would consult with my younger self, tell him to trust his instincts, keep doing what feels right for the right reasons, and pursue it regardless of what others say. I would tell him to examine others' intentions the way I do now. I now listen to my instincts and trust my intentions of doing the right thing for the right reasons."
Written by Kevin Downey on December 15th, 2022
Behavioral
3. Tell us about yourself.
What You Need to Know
This ice-breaker is designed to get you out of interview mode and give them a glimpse of your personality. They, in effect, want to get to know you as a person to see how well you'll fit in with their teams and be able to work with and relate to their clients. So offer them your bio and all the qualifying selling points of you as a person and a professional. Showcase your best self and put your best self forward.
PwC describes building trust as the core of everything they do. "It guides how we serve our clients, our people and the world. To help our clients build trust and deliver sustained outcomes." So this should be the goal of your answer, to build trust with your interview, and show them how and why you are driven in your career, and how you thrive on building solutions with sustained outcomes.
Written by Kevin Downey on December 15th, 2022
Answer Example
"Since I was young, I have wanted to help people. I was always that person others would come to for advice. I've always been very solutions-oriented, and when I was trying to determine what career I wanted to pursue, I remember my mother said that I should do what I was good at, and that was helping others. I always had good business sense, too. So that led to me landing on this career path, which I still find exceedingly rewarding."
Written by Kevin Downey on December 15th, 2022
Behavioral
4. Do you consider yourself a persuasive person?
What You Need to Know
It is not a negative thing to be persuasive. Being persuasive can often be related to being manipulative or deceitful, but this is not the case. This question focuses on your communication skills and how well you can influence others' outlooks for their benefit. You are advocating for their success while bringing them on board with what is best for them, all while encouraging them outside their comfort zone.
Written by Kevin Downey on December 15th, 2022
Focus Your Answer On
Part of being an excellent consultant is being motivated to help your clients achieve their goals and overcome their biases or attachments while acting in their best interest. As PwC states, "Our community of solvers: bringing technology, business transformation and trust to life. We bring equity and trust into every aspect of our business. To build trust and deliver sustained outcomes for our clients, our stakeholders, and our communities."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"I can be persuasive when helping my clients understand the logic behind our group's recommendations. It's important to lay out the intentions of any change and then express the importance of those changes. To persuade someone to your point of view in our line of work, you have to get them to trust you know what you are doing and that your course of action will help them better than they could help themselves."
Written by Kevin Downey on December 15th, 2022
Answer Example
"Persuasion and management consulting methods go hand in hand, so, yes, I believe that I am a persuasive person. My approach is not sly or combative in any way, however. I persuade others by displaying how my approach could benefit their business and bottom line."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"Yes, definitely.
Being in the product owner role a lot of time you get recommendations from the sales team, professional services team to make adjustments or enhancements in the product because they look for satisfying a single user/client who they are dealing with. I always take a step back and look at where it's coming from and if it is really needed. A lot of time I have explained to them why certain things that they ask for are not required, and that the product as is today satisfies the asks."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great. So it sounds like you're a decisive and knowledgeable person who is able to explain why products or adjustments may not be needed. This does show that you're persuasive and able to explain things to less technical folks. Can you also provide an example of a time when you persuaded someone to do something or to use a product/feature that you thought would benefit the company or project?
Behavioral
5. What is the most challenging client issue you have faced this year? How did you overcome the situation?
What You Need to Know
This question aims to help your interviewer assess your level of experience and the responsibilities you currently have. Share your clients' pain points and how you overcame them while making them relatable to this role with PwC. If applicable, offer examples where you helped others navigate such hurdles with professionalism and poise. Here is a value proposition from PwC's website that might offer some insights on what to focus your answer on;
"Real-world experience. Our community of solvers has a long history of figuring out some of the world's most important problems. They bring diverse perspectives, curiosity and ingenuity to every challenge, asking the right questions to deliver human-led, tech-powered products made for your specific needs."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"I recently had a client who wanted to control every aspect of my work rather than being open to the process. He was very hands-on, which is great; however, he was not receptive to change. I held a one-on-one meeting with him to discuss the situation head-on. Professionally, I let him know that if he disallowed my process, he would not get the return he was seeking. I then offered him another solution; I had him join a separate Workforce group where he could monitor my progress in real-time. I would offer notes and give them updates with calendar info. I anticipated his questions and gave him the feeling of control he seemed to need. From that point, he gave me the room to work that I needed."
Written by Kevin Downey on December 15th, 2022
Answer Example
"The most challenging client profile is, for certain, the defensive client. I am sure you know the type - the client who argues everything and refuses to look at the hard data while bringing emotion into every conversation and process. When this occurs, I firmly yet professionally remind the client that past behavior will yield past results. I ask them to revisit why they hired my firm. Then, I have them recommit to our process before I proceed."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"Every project has a challenging client/situation. As a product owner, our client is usually our internal professional services team. I faced a situation where Salesforce had made a critical update for the winter release that was affecting a lot of our clients who were on different versions and were likely to be affected by the update. For every release, we add a buffer to the actual planning to accommodate any ad-hoc requests. Because we made this plan, we were able to patch the different versions ahead of time for the client to review and make the testing plan on their side"
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! So you and your team overcame the anticipated challenge by preemptively adding a buffer. Were you actively involved in the decision to add the buffer? If so, definitely make sure to emphasize this point. Also, in what way(s) was the client challenging (or expected to be challenging)? Be sure to talk about this since the question specifically asks about overcoming a difficult client.
Career Goals
6. If you could work at any of our offices, which would you prefer?
What You Need to Know
With a wide range of global locations, thoroughly explore all the avenues of career growth from within their company, and ensure that whichever you mention aligns with those goals and is part of what that branch offers. Also, closely examine your career goals and whether travel or relocating for work falls in line with those pursuits.
Written by Kevin Downey on December 15th, 2022
1st Answer Example
"My fiance and I just bought our first house here in Philadelphia, so this office location would be ideal."
Written by Kevin Downey on December 15th, 2022
2nd Answer Example
"I wouldn't mind working in your Bermuda location!"
Written by Kevin Downey on December 15th, 2022
Communication
7. Why do companies need consultants?
What You Need to Know
When answering this question, you'll effectively be explaining why companies need to hire consulting firms like PwC, but you'll also be describing your professional worth and why PwC should hire you as one of their consultants. On their website, they define what they do as finding solutions: "Make decisions with foresight and experience to achieve your business objectives."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"It is important to consult with others who might have a clearer, more objective situational viewpoint. I believe every company needs a consultant group at any stage in their business. Only the most invested will take that step and hire one. Some may have pain points they are stuck on due to differing opinions in the c-suite. Others may have antiquated processes and no internal employee knowledgeable enough to change that. Whatever the reason, I am prepared to show my new clients how wise it was to bring on PwC to assist."
Written by Kevin Downey on December 15th, 2022
Answer Example
"I previously worked for a company that hired a management consulting firm. They needed an outside perspective on their processes and spending. They wanted to scale but did not understand how to do so. It was a fascinating process, which sparked my interest in joining this industry."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"Every company needs consultants or a professional services team. This team is at the forefront of handling all client questions, helping with implementation, and solving any issues that come their way. Dedicating resources to a client will make them feel that they are being listened to and that there is someone who willing to work with and guide them through this process"
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! You clearly explain how a company benefits from hiring a consultant. It's also excellent that you discuss what the client gains from a company's consultant, which shows that you're always thinking about the client and their satisfaction. Good job!
Communication
8. What are the components of a successful and effective presentation?
What You Need to Know
PwC asks, "Do you communicate with confidence?" This question is the heart of this interview question. Regardless of your experience giving presentations, you likely understand the difference between a terrible performance and one that captures your audience's attention all the way through. Some factors which professionals consider necessary to make a successful presentation are understanding your audience, using relatable terms and jargon, introducing multi-media or other visuals, being presentable in appearance, and utilizing the art of storytelling, among many others. Research PwC to see if you can find any of their unique offers that go beyond your range of experience.
Written by Kevin Downey on December 15th, 2022
Experienced Example
"I have given many presentations in my consulting career and have found that when I start with a story, state facts, provide visuals, and end with how those facts pertain to the story and the client's pain point, I can capture and keep the attention of my audience. Everyone loves a great story, especially one that is relatable to their personal or professional situation. You have to capture their attention, hold it, and answer every question before they can ask it. Communicate every step of the way."
Written by Kevin Downey on December 15th, 2022
Answer Example
"I present pitches to my clients regularly. I have learned that the key to a compelling presentation is facts like percentages, numbers, and achievements. I avoid long drawn-out sentences and long bunches of text on my slides."
Written by Kevin Downey on December 15th, 2022
Communication
9. How would you explain the management consulting industry to someone who is unfamiliar?
What You Need to Know
How well you communicate this point effectively will showcase how well you would represent their brand to potential customers and how well you could communicate complicated subjects into less complicated, relatable terms. Your answer will demonstrate your abilities and skill level as a professional. Research PwC's language and value statements, and align your language and approach with theirs.
"Risk challenges we can help you solve: Control risk - Automate timely and cumbersome controls processes. Detect risk - Identify areas where your business may be vulnerable to compliance risk. Track risk - Manage and mitigate risk with third parties and customers. Assess risk - Assess your business's exposure to risk. Upskill risk professionals - Increase your cyber readiness with digital upskilling. Solve risk - Integrate compliance controls within your existing workflows."
Written by Kevin Downey on December 15th, 2022
1st Experienced Example
"Management consulting is best described as a group of people who help businesses answer tough questions surrounding their operations, strategy, and profits."
Written by Kevin Downey on December 15th, 2022
2nd Experienced Example
"I explain management consultants as people who help businesses to clarify their operations and strategy and find solutions to help those businesses improve their profitability."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"Management Consulting: If I were to explain to my in-laws, who do not know a lot about the IT industry, and lay it out in simpler terms for them, I would ask, 'If you were to build a basement, what would you do?' Most people would ask people they trust, invest the money, and follow the process to see the output. Similarly in IT, clients know which partner to trust, and they would help them plan/strategize and execute the project plan for them. The result in any industry is a happy and profitable customer"
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great reply! Including the construction example was an excellent idea because it makes your explanation very easy to understand. Excellent job!
Compatibility
10. What do you believe is the most important service we offer at PwC?
What You Need to Know
Before your interview, take the time to comb through the PwC website. From a client's point of view, which service seems to offer the most value? Determine the most essential services you have the most experience with or can most relate to, and express why you feel it is significant as a professional.
"Solutions; If the solutions to society's greatest challenges were easy, our firm wouldn't exist - and I know our people will create the solutions that continue to propel our firm, our clients and society forward. - Tim Ryan, US Chair and Senior Partner, PwC. Learn more about what we do; Audit Services, Business Services, Consulting Services, Products and Technology, and Tax Services."
Written by Kevin Downey on December 15th, 2022
Answer Example
"From my research, what stands out the most is your teams' expertise in strategic workforce planning. When you can optimize a client's workforce and introduce them to cutting-edge tech in their industry, you can change their profitability exponentially. I agree with the statement on your website that agile organizations use strategic workforce planning to stand out from the competition."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"I believe that much of your business comes from clients seeking cultural transformation and organizational development. The two go hand in hand, and it appears that PwC believes you cannot have one without the other. I appreciate that you stand firm on your ability to help your clients define the culture that will deliver their best organizational strategy. PwC's greatest service is their uncanny ability to identify the solutions of issues their clients may not have even been aware of."
Written by Kevin Downey on December 15th, 2022
Compatibility
11. Who are our clients at PwC?
What You Need to Know
Before your interview, you must understand the industries and clients that PwC serves. Research their website, press releases, and social media. "From Aerospace to Mining, Our teams have built lasting relationships with our clients and deliver value in all that we do - across our audit and assurance, tax, and consulting services. We've got industry-based experts ready to help you address the complex environment encompassing technology, your people, regulations, supply chains, accounting standards, competitors, brand protection - and so much more."
Written by Kevin Downey on December 15th, 2022
1st Answer Example
"I understand PwC works primarily with Fortune 500 companies in the medical, technology, and SaaS industries. I have a similar client portfolio, with smaller companies with between 500-1000 employees."
Written by Kevin Downey on December 15th, 2022
2nd Answer Example
"Through my research, I found PwC serves over 76% of Fortune 100 companies and more than 92% of Fortune 500 companies. I also understand that your clients span industries such as energy, financial services, Public services, and media/communications. Most of my experience is in the energy sector, and I look forward to making an impact in that area while learning more about your client scope."
Written by Kevin Downey on December 15th, 2022
Competency
12. Who are PwC's biggest competitors? How do we stand out from the rest?
What You Need to Know
There are many management consulting firms out there, from solo-run consultancies to the biggest agencies in the business. Before your interview, research the size of PwC, who their clients are, and who their direct competitors are. Who do they compete against for business? Show the interviewer that you have researched PwC and understand why they are better than the rest! Which offering, in your opinion, makes them stand out?
Written by Kevin Downey on December 15th, 2022
Focus Your Answer On
Spend less time finding who all their competitors are and more time on what they advertise sets them apart. As they state on their site, "At PwC, while we draw upon our 160-year history, our commitment for the future is clear. Too many people in today's world hold a troubling belief: Businesses can serve either the demands of their shareholders or the well-being of society, but not both. But we've found it's not necessarily a choice between profits and the public good. A company that is guided by purpose and leverages technology effectively in the right business model can drive prosperity and improve health - while also creating significant value. Businesses that already do this recognize the world faces exponential problems that warrant bold action, and that big challenges can yield big payoffs -- for everyone. To address those problems meaningfully, companies need to understand three other exponentials and how their intersection can provide the next leap in value creation."
Written by Kevin Downey on December 15th, 2022
Answer Example
"I understand the most significant competitors of PwC are A, B, and C. When I researched your firm, these companies continually came up as direct competitors. I combed through their websites and was happy to find that the messaging from PwC was the most consistent. Your firm appears to have the most vision and direction and a more robust client list over a wider range of client industries."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"After researching PwC, I saw that your primary competitors are A and B. These two firms look like they do a good job; however, the consultants seem to rotate often. Most of their consulting teams were greener and without longevity. I appreciate that PwC has teams who are well-tenured. This consistency tells me that you are better able to build client relationships and that your consultants are satisfied with the opportunities and growth here. But what makes PwC stand out is its focus on the future. Through sustainability, inclusion and diversity, and social change, they shift and expand the focus. As PwC mentions on their website, we have to adapt. With COVID and the great resignation to the future of innovation and shifting priorities, you can't just focus on operations; you have to anticipate the trends of social responsibility as well."
Written by Kevin Downey on December 15th, 2022
Conflict
13. Tell me about a time you had to collaborate with a colleague with whom you did not see eye-to-eye. How did you get along well enough to make it a success?
What You Need to Know
How well you get along with and adapt to other personalities speaks to your skills and emotional maturity as a professional. Being able to empathize with and actively listen to someone even when you disagree with them speaks to your communication skills and ability to navigate rough terrain. Showcase your ability to work with and learn from others when you may not wholeheartedly agree with their perspective or approach.
As PwC says on their site, "We Care: About each other, about our clients, about empowering everyone to do their best. Make the effort to understand every individual and what matters to them. Recognize the value that each person contributes. Support others to grow and work in the ways that bring out their best."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"One of my coworkers and I were doing a joint presentation for a prospective client. It was a high-stakes presentation, and he and I have very different styles of performance and preparation. Luckily, we both identified this as a potential obstacle from the get-go and came to the table with our ideas on how the outline would go and who would say what. Because we were both able to identify that we could clash and took a proactive approach to delegate tasks, we worked very well together and hit our performance out of the park."
Written by Kevin Downey on December 15th, 2022
Answer Example
"Recently, we received a project from a client that required my department to collaborate with another department. It was up to me to ensure that everyone worked smoothly together. The other departments' manager and I decided to start with a team-building night out, and that helped a lot. Once everyone found common ground, we could focus on the task at hand."
Written by Kevin Downey on December 15th, 2022
Creative Thinking
14. How would you make PwC more profitable?
What You Need to Know
The interviewer does not expect you to reinvent their entire organization; they are looking at how you would contribute to their organization and how well you would embrace their offerings. Align yourself with their core values and determine how your best professional self would deliver according to these guidelines: "We act with integrity. We speak up for what's right, even when that's the harder option. We make a difference. We stay informed and proactively look for ways to better our world. We care. About each other, about our clients, about empowering everyone to do their best. We work together. We know feedback, collaboration and diverse perspectives make our work stronger. We reimagine the possible. At PwC, we innovate, we test, we iterate and we learn along the way."
Written by Kevin Downey on December 15th, 2022
Answer Example
"I look forward to helping PwC be more profitable every day. During my application process, I conducted a lot of research on your organization. One area of opportunity I noticed was your social media presence. A strong presence on Instagram can draw users to your website, creating more opportunities to educate potential clients. I also specialize in workforce optimization, so I always see room for opportunity in that realm. When I applied to PwC online, I saw some areas where the application process could be streamlined, saving time and frustration. I would be happy to walk you through my ideas."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"By being me. I already inherently embrace the core values and ideologies that make PwC stand apart from the rest. I pride myself on my integrity and doing what is right, speaking up for what's right, especially when it is the toughest option. I try to make a positive impact on everything I do. I stay informed, and this is how I earn the trust of my clients by being a trusted, go-to resource. I would help make PwC more profitable by being the best representative I could be and being a model example of what they are already doing right."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"That is a very good question. I truly believe in customer satisfaction. Given the nature of the project, the team, and the client, I will always look for an opportunity to bring sales to PWC. For example, if the client has a feature in mind, I would encourage them to sign additional hours with PWC for the feature completion, which will bring the client the revenue, and also for PWC with the signed additional hours"
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent answer! You clearly explain how you will bring in more profit for the company, which is exactly what the interviewer will want to hear. They will also be happy that you are client-focused and recognize the importance of customer satisfaction.
Critical Thinking
15. How do you exercise logic?
What You Need to Know
The interviewer would like to know that you can exercise logic and good judgment. As PwC advertises, "Today's dynamic business environment requires analytical thinking, fact-based decision making, and collaborative action." Define your approach, philosophy, and formal process to logical thinking and data analysis.
Written by Kevin Downey on December 15th, 2022
Answer Example
"I exercise logic every day, and my reasoning skills are strong. I have formal processes in place when making a client plan, and I also use past cases to come to logical conclusions in tougher situations. Logical thinking is all about putting the pieces together. I do a lot of IQ and mental exercises in my spare time. The activities seem fun, but they also improve my logic and reasoning skills. I have trained myself to think in conditional statements so that my brain automatically searches for the logic in any situation."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"I look at everything analytically. I start by taking everything apart in my mind, then reorganizing all the pieces. I determine what is integral and what is extraneous and prioritize. I then take it a step further and get the input of other key players to identify what they value most about the subject at hand. With that information, I remove everything else and make fact-based decisions based on those key components."
Written by Kevin Downey on December 15th, 2022
Diligence
16. How do you manage the lifecycle of your projects to ensure on-time deliverables and deadlines?
What You Need to Know
An efficient process can be the difference between a job well done and a job that falls apart. While considering you as a candidate, the interviewer is looking for assurances you have a process in place when taking on a new project. Discuss the tools, resources, and methods you employ to ensure that you meet client deadlines and expectations. Align yourself with the unique language and offerings of the PwC brand.
"Your customers have demands. They aren't what you think. Technologies and improvements that increase speed, convenience, friendliness, and knowledge--core demands of consumers--are openings for companies to improve how people interact with, embrace and spend with their brand. Customers generate revenue. Employees drive the experience. Reduce friction for consumers and empower employees to drive customer satisfaction. This requires new ways of working, a focus on employee experience, and a sophisticated view of the human-and-machine relationships. Technology can't solve experience problems. It's only an enabler. Realign your priorities. Great employee experience leads to stronger, smarter, more innovative ideas. These will drive future business and superb customer experience."
Written by Kevin Downey on December 15th, 2022
1st Experienced Example
"When I take on a new project, I break it into four phases. Initiate, Plan, Execute, Close. These four phases are further broken down into categories, all with a linear timeline attached. Asana and Slack are my 'go-to' tools to ensure the entire team is aware of their tasks and deadlines. I book regular check-ins with my team and schedule client touchpoints. My high-level view of the project, through all stages, ensures there are rarely any surprises and that everyone is on the same page."
Written by Kevin Downey on December 15th, 2022
2nd Experienced Example
"The last time I missed a deadline was five years ago. I trust my process fully and believe in its effectiveness. When I begin a new client project, I call a meeting with my client to create a detailed outline and lay out expectations. From there, I meet with my team to build the task list and attach each task to a team member with a specific deadline. We track all activity in Trello. We move as a team, meeting regularly and touching base with our clients for end-of-day updates. I find this method brings a high level of buy-in from my team and accountability from all people involved."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"I strongly believe in Agile. I enjoy working in the Scrum framework because you have about 90% of the items planned and this framework helps plan the release, track the progress towards the deadline. This starts from planning to grooming to implementing - release - demo and documentation. every action and process is accounted for. The end of the day you have answers for any questions that come your way with solid proof."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! Your response is detailed and clear. It shows that you are knowledgeable about Agile, which will be a plus for the interviewer. You also sound like you have a clear process in place for managing project lifecycles, which the interviewer will undoubtedly appreciate.
Diligence
17. How do you keep up to date on the changes in our industry, from regulations to tech?
What You Need to Know
PwC's clients are looking to them, as trusted consultants, to be their go-to resource. Therefore, the interviewer is curious whether you invest the time needed to stay up-to-date on the latest in your industry and how well you would be able to represent them when engaging with their clients. Share the resources you turn to ensure you're ahead of the curve and their clients can count on you.
As PwC states; "We make a difference: We stay informed and proactively look for ways to better our world. Stay informed and ask questions about the future of the world we live in. Create impact with our colleagues, our clients and society through our actions. Respond with agility to the ever changing environment in which we operate."
Written by Kevin Downey on December 15th, 2022
1st Experienced Example
"I use trusted and reputable sources for industry news, such as Forbes, Harvard Business Review, and McKinsey. When it comes to tech, I have a subscription to MIT Technology Review. If you have any recommendations, I am happy to hear them!"
Written by Kevin Downey on December 15th, 2022
2nd Experienced Example
"The resources I visit most include Tech Crunch and BCG Henderson Institute. I am keenly interested in the views and insights of other management consultants, so I follow the blog of other high-profile consultants, such as Tom Peters from McKinsey. Do you have any favorite resources I could check out? I genuinely enjoy learning and growing."
Written by Kevin Downey on December 15th, 2022
Diversity
18. How comfortable are you working in a culturally diverse environment?
What You Need to Know
When answering questions on diversity and inclusion, communicate your openness and comfort level working with others from varying backgrounds. You want to convey your cultural competence and scope of the big picture. Fully verse yourself on their language and propositions and align yourself with what they have to offer their present and future employees and clients in this regard.
Written by Kevin Downey on December 15th, 2022
Focus Your Answer On
One of the most ubiquitous repeated themes on PwC's website is the topic of diversity and inclusion. "Although we come from different backgrounds and cultures across the firm, our values are what we have in common. They capture our shared aspirations and expectations, and guide how we make decisions and treat others. At PwC we are committed to inclusion, understanding and respect for all. We believe that challenges are better solved together. That's why we've created a diverse, global community of solvers that encourages you to lead with your heart and values. And our inclusive community continues to grow. We're building a place where everyone feels like they truly belong. Where everyone is seen and heard. And where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"When you go anywhere in the world, into someone's home, country, culture, workplace, you are stepping outside of your comfort zone into an environment different from what you are used to. However, I have made such a habit of meeting and engaging with people from a background different from my own that it is my comfort zone. Whether it is a new place of work or a client's work culture, I get excited about working with people from different backgrounds than mine. It's what keeps things fresh for me professionally."
Written by Kevin Downey on December 15th, 2022
Education
19. What have you done to expand your knowledge in the past three months?
What You Need to Know
Professional growth is vital and directly associated with the success you'll build in your career. The interviewer would like to know that you understand the importance of expanding your knowledge while taking the lead in your professional development. Perhaps you have taken coursework, attended a workshop, read books, or listen to podcasts. Share with the interviewer the ways that you invest in your career knowledge.
Written by Kevin Downey on December 15th, 2022
Experienced Example
"To expand my professional knowledge, I have enrolled in an online course through NYU on microeconomics. I needed to take the initiative to learn more on this topic and keep my knowledge current. To grow personally, I have read a couple of books on leadership. I love to read and learn from other professionals and behavioral experts."
Written by Kevin Downey on December 15th, 2022
Answer Example
"I appreciate that you asked about professional development. It's a topic that is important to me. I have committed to reading one new book per month on a topic related to organizational development, leadership, and strategy. I listen to The Growth podcast every day on my commute to hear business turnaround stories. I find them inspiring."
Written by Kevin Downey on December 15th, 2022
EQ
20. In consulting, much of your growth will come from feedback on client projects. How do you accept and implement feedback?
What You Need to Know
The ability to accept feedback graciously is a highly valued skill, especially in the consulting space, where you are continually putting yourself in vulnerable situations, and your recommendations and findings may not always be welcomed or understood. The interviewer wants to know that you accept feedback well; they also want to know that you see the value of implementing immediate change while effectively representing their brand and retaining their clients' trust and loyalty.
Written by Kevin Downey on December 15th, 2022
Focus Your Answer On
Here are some of the value propositions they list on their website that speak to their approach regarding feedback.
"We Work Together: We know feedback, collaboration, and diverse perspectives make our work stronger. Collaborate and share relationships, ideas, and knowledge beyond boundaries. Seek and integrate a diverse range of perspectives, people, and ideas. Give and ask for feedback to improve ourselves and others."
"Our development approach emphasizes frequent, informal feedback against these principles to maximize strengths, quickly close gaps and drive learning in real-time throughout the year." "Our development approach emphasizes frequent, informal feedback against these principles to maximize strengths, quickly close gaps and drive learning in real-time throughout the year. It centers on giving our people the skills to deliver the highest technical quality, enhance credibility and forge and sustain high-quality professional relationships."
Written by Kevin Downey on December 15th, 2022
1st Experienced Example
"I ask for feedback every month from one of my toughest-to-please managers. Her feedback is accurate, and I trust it. Once she tells me what I could try doing differently, I will take the time to research and plan how I can implement the change. This practice has helped me grow in my career significantly."
Written by Kevin Downey on December 15th, 2022
2nd Experienced Example
"At the end of every project, I give my clients and their team a survey focused specifically on my service, knowledge base, and if they felt they received the value from me that they expected. The feedback is blind, but I take every bit of it as though it came from the company's CEO. I analyze the comments for common denominators as well. If the feedback is consistent, I will create a learning plan based on that common feedback. The way I look at it, you don't want to be blind to what is working and what isn't."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"I will run a retrospective session at the end of every release which helps with getting feedback on what we did well and what we need to improve. This session can be run as a team where with the covid situation have a zoom call or google meet discuss it face to face or depending on who the client is and what they are comfortable with it can also be done through an anonymous feedback session. Review them and work on what needs to be improved and the good points will be used to encourage the team to do better."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! This sounds like a great idea when it comes to obtaining client feedback. How exactly will you make sure to implement changes based on it, though? You might also talk a bit about positive feedback and how you will use this to boost the morale of your team.
EQ
21. How do you react when your team misses a deadline?
What You Need to Know
The question aims to understand how you react to disappointment and professional setbacks. Your answer could offer them insights into your emotional maturity, whether you let your disappointment get the best of you or learn from and apply the lessons of your failures towards shoring up your future success. Give an example of a time your team missed a deadline and walk the interviewer through the action you took and the perspective it helped you build.
"We Reimagine the possible: At PwC, we innovate, we test, we iterate and we learn along the way. Reimagine the possible. Dare to challenge the status quo and try new things. Innovate, test, and learn from failure. Have an open mind to the possibilities in every idea."
Written by Kevin Downey on December 15th, 2022
Answer Example
"My team is highly efficient, and we rarely miss a deadline. When we do, it's surprising. Last year, we had a very challenging client who made significant changes throughout the project. These changes caused us to miss our deadline. I took action after that to ensure a better client onboarding process. This new process made sure we dug deeper with each client at the start, which has resulted in fewer mid-project changes."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"When my team misses a deadline, it is disappointing. On the odd occasion that this happens, I first ask my team for feedback. I want to know what I could have done better as a leader to hit our goal. Then, I ask them to look internally and tell me what they honestly feel they could have done differently. I prefer a collaborative approach to these types of conversations."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"With Agile, there are no surprises. Since the progress is monitored always, I as a product owner, know the status of the release. If due to technical reasons or when the team member is not available which will make us miss the deadline. I would inform the management about the status And with daily standup, a lot of these are easily handled. Let's assume it comes as a last min surprise, I would deprioritize and put items in the backlog plan for the release or will ask additional weeks to have those items complete and release it few weeks late"
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent! Your reply indicates that you and your team rarely miss deadlines in the first place, which the interviewer will definitely be happy to hear. But you also explain what you would do in this situation, thereby answering the question and showing that if needed you could handle this problem. Great job!
Experience
22. What steps do you take when researching a new market or industry?
What You Need to Know
Your interviewers expect you to advertise your research skills while you share your approach to a new industry. They are also testing how familiar you are with their unique offerings. PwC has a platform called Viewpoint. "Viewpoint is a digital platform with timely, relevant accounting and business insights, personalized for you. Viewpoint's intuitive search functionality and personalization makes researching insights around accounting standards, financial reporting, and regulatory developments quick and easy." Perform adequate research, and be prepared to speak to your experience and familiarity with what you may face on the job with them.
Written by Kevin Downey on December 15th, 2022
1st Experienced Example
"When I take on a project within a new market or industry, I will find someone in my network that I know, trust, and admire, and ask for 30 minutes of their time. Essentially, I want to interview a subject matter expert. I will uncover their best resources and research thoroughly from there. Also, one of my trade secrets is I have a subscription to Viewpoint. I learned some time ago that PwC's platform has a lot to offer."
Written by Kevin Downey on December 15th, 2022
2nd Experienced Example
"I have strong research skills and a three-step process when learning about a new market or industry. First, I find what I can from reputable online resources. Next, I create a list of questions that need answering. Third, I source and subject matter expert from my network whom I can ask these questions. It's important to use a variety of reputable sources when conducting research and collecting findings."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"When given an opportunity to work on a new market/industry I will try to find if there is anyone in my network who has experience in it or ask people I know who I can reach out to get more information. The Internet has lots of documents and lots of information how well that can be consumed needs some direction. So I would first reach to people who I know ask their time to have a chat about it. And then will find a course in udemy which I will enroll to learn more about it and once I have the right direction I would start researching the internet for an answer."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Perfect! Your response shows that you are well connected to others (given that you mention your network) and resourceful (since you're able to think of different ways to find this information, including conducting online research). Both of these are smart approaches to take when researching a new market/industry. Great answer!
Experience
23. What cutting-edge management tools have you used in your career?
What You Need to Know
Before your interview, familiarize yourself with the digital management tools PwC uses or has recently developed. Comb through their job postings (including those positions you are not applying for) first to see if they mention any specific programs.
Once you have some idea of their expectations or what the programs they designed are most similar to, share the programs and tools that you have used in your previous roles that are most translatable to what they utilize. If you are new to the industry or your career, discuss your ability and willingness to learn their systems quickly.
Written by Kevin Downey on December 15th, 2022
Focus Your Answer On
As a consultancy company, they are in the business to help businesses work as efficiently as possible. As they state on their website, "PwC's Strategy believes the basis of essential advantage lies in coherence. Coherent companies, in our definition, have a clear set of capabilities that are in line with their value proposition and that they use over and over again in their portfolio. Do you have a winning strategy? Is your company strategically adrift? Or capability constrained? Or are you on the way to becoming a super competitor?"
Written by Kevin Downey on December 15th, 2022
1st Answer Example
"I have experience with application management and implementation tools. I have leveraged software and other tech offerings from companies such as SAP, Oracle, Microsoft, Salesforce, and Cisco in the past. These tools are essential for accelerating projects and elevating the result. There isn't much information online about PwC's proprietary software, however. What can you tell me about that?"
Written by Kevin Downey on December 15th, 2022
2nd Answer Example
"In your job posting, you mentioned that PwC uses many Salesforce and Oracle products. I would love to learn more about your internal systems as well. I have about one year of experience with Salesforce; however, I am eager to learn the offerings in greater depth."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"I am familiar with using Rally, which is what we currently use in our project to manage the releases. It has lots of features that have made planning and release more efficient.
We also use Miro for developing vision boards and anything that we need to collaborate on. Jira is another tool we are planning to use, which I know on a high level but never used in a release. Aha was another tool that we tried, but it felt like we were duplicating a lot of work between Rally and Aha so we deprecated Aha."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent answer. It appears that you are familiar with and comfortable using several different management tools, which the interviewer will appreciate. You also do a great job of explaining what you've used each of them for and what your opinion is of them.
Experience
24. What do you believe are the most critical KPIs for a management consulting firm to consider?
What You Need to Know
The interviewer will test your experience level with management consulting and your understanding of what makes a firm successful. Whether you are newer to the industry or have experience, you should understand your goals and targets. Discuss with the interviewer what you believe to be the most important metrics for a management consulting firm to consider while aligning yourself with the culture, values, and offerings of PwC.
Written by Kevin Downey on December 15th, 2022
Focus Your Answer On
Here are some of the statements on their website that may be useful when answering this question.
"At PwC, our purpose is to build trust in society and solve important problems. We do it every day: Through the choices we make and the actions we take. This includes putting our skills to work.
Solve important problems - In an increasingly complex world, we strive to deliver quality work and exceptional service to our clients through a human-led, tech-powered approach. Deliver quality services to help clients navigate the evolving regulatory landscape. Strengthen human-led services with tech-powered solutions to adapt our business model to shifting market dynamics. Work with our clients to identify, prepare for and respond to risk of climate change.
Promote a culture of belonging. Our people are the heart of our organization. We invest in our workforce, clients, and communities, and we embrace the importance of demonstrating leadership in diversity, equity, and inclusion. Challenge the status quo and demonstrate leadership in diversity, equality, and inclusion programs and initiatives. Invest in our people and retain talent by providing support and opportunities for them to thrive. Engage with our communities, speak up to hold each other accountable, and respect human rights.
Build trust - We lead with integrity, transparency, and purpose. Having a positive impact on the capital markets and society through our work is a responsibility and opportunity that we welcome. Demonstrate responsible industry leadership through ethical and transparent business practices. Deliver industry-leading data security for our people and clients and diligently protect client privacy. Help our clients as they seek to create long-term business and societal value by building trust and delivering sustained outcomes."
Written by Kevin Downey on December 15th, 2022
1st Experienced Example
"I believe the most critical KPI to consider is the repeat business rate. This metric is directly associated with client satisfaction and will tell a consultant or agency a lot about their business and the likeability factor. Build trust, take action, then deliver on those promises."
Written by Kevin Downey on December 15th, 2022
2nd Experienced Example
"The most critical KPI to consider is the number of leads generated. Without an active pipeline of business, there is nothing else to consider. Once you start with a healthy leads list, the next KPI to consider is the customer acquisition percentage. You earn trust not by making promises but by delivering on them."
Written by Kevin Downey on December 15th, 2022
Experience
25. What do you think makes a good management consultant?
What You Need to Know
This question can be tricky because you should possess the characteristics and traits you mention. When you visit their website, familiarize yourself with their consulting services, as covered under the consulting overview, where they offer brief value propositions on Strategy Consulting, Management Consulting, Risk Consulting, Technology Consulting, and Consulting Acceleration Center.
Written by Kevin Downey on December 15th, 2022
Focus Your Answer On
PwC states on their website, "As a member of our Management Consulting team, you will help clients translate strategy into execution, closing the gap between ideas and outcomes, to transform the organization and achieve tangible business results. PwC Management Consultants provide innovative solutions focused on mergers and acquisitions, operations, customer, sales and marketing, human capital and change management, finance, and program and portfolio management."
Written by Kevin Downey on December 15th, 2022
1st Experienced Example
"A good management consultant will actively listen to their client and commit to giving them only the most sound and well-researched advice. They are full of integrity and know how to communicate. Once you establish trust, put your money where your mouth is. Prove yourself and deliver tangible results. These are just some of the skills I have honed over my years in consulting, and I look forward to making them work for PwC and your clients."
Written by Kevin Downey on December 15th, 2022
2nd Experienced Example
"A good management consultant will have the ability to adapt and pivot on a moment's notice. They will be trusted and researched and communicate clearly at all times. Then, form a strategy, implement it, and make things happen. These skills are ones that I value and work to improve daily."
Written by Kevin Downey on December 15th, 2022
Job Satisfaction
26. How does a career in management consulting fulfill and satisfy you?
What You Need to Know
Job satisfaction is a significant factor in whether people easily burn out on the job and whether they stay or leave. Your interviewer wants to know if a career with PwC is the right fit for you and how long you plan to stick around. Tell your interviewer what you find rewarding about management consulting and why you remain on this particular path. Spend time researching what PwC uniquely offers and why pursuing a career is the right long-term opportunity for you. Exhibit enthusiasm while delivering your answer.
Written by Kevin Downey on December 15th, 2022
Focus Your Answer On
As they advertise on their website; "Discover a workday that works best for you. At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). You can live anywhere in the continental US and work for PwC. For professionals who select a virtual role, they'll primarily work virtually, unless they have to be in the office or at a client site for key events. Here, the future of work looks a lot like you."
Written by Kevin Downey on December 15th, 2022
1st Answer Example
"The most satisfying part of my career as a management consultant is the opportunity to change the course of someone's business. To be a problem solver for complex issues is incredibly satisfying. I love a challenge, and each client presents new ones. It's like solving a cool puzzle every day."
Written by Kevin Downey on December 15th, 2022
2nd Answer Example
"I have found management consulting to be highly fulfilling for the past eight years because I am passionate about business success, especially when it means resuscitating a failing business. I love a great comeback story, and I get to participate in them all the time. Another reason I love this career path is the many development opportunities and learning new approaches and methodologies."
Written by Kevin Downey on December 15th, 2022
Job Satisfaction
27. How can PwC motivate you?
What You Need to Know
Any time you're asked this question, the interviewer hopes you'll share your big-picture goals and how they can help you achieve those goals. Research the job and the company and adjust your plan to make this attainable for them. Then, share the lofty goals you'd like to achieve in five years, broken into yearly goals. Break the next two years into monthly goals, and set parameters for exactly how they can help you achieve these goals. Convey how they can earn your loyalty and assure them you intend to stay with them long-term.
Written by Kevin Downey on December 15th, 2022
Why the Interviewer Asks This Question
How you answer this question could indicate how seriously you consider their company to be the right fit for you. So do your research and identify the value propositions that speak to your goals. Here are a few from their website;
"Our people are the heartbeat of our firm, and we've taken the necessary time to listen to our people, and ask them questions to better understand their evolving wants and needs. Firmwide, we prioritize listening; it's core to the foundation of PwC's culture of belonging. We want all our people to share their experiences and insights because our firm will learn from what they tell us and take action to better support them.
We know our people thrive when their daily experience matches what they value and makes them happy, meaningful relationships, a balanced workload, support for flexibility, and a sense of purpose and belonging. We're building a future where our people personalize their careers - from choosing the assignments they work on, the hours they work, where they work, and the benefits they need - all tailor-made to support their development, well-being, sense of purpose, and ambitions. It's about energizing our people to be their best, at work and at home."
Written by Kevin Downey on December 15th, 2022
Entry Level Example
"My current manager motivates me by reminding me that she has full faith in my work. Those words boost my confidence, especially on more challenging client projects. I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a team leaderboard, and I like that concept because it creates healthy competition."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"Thank you for asking! I appreciate that PwC cares about employee motivation levels. I find that I am most motivated when I am coaching or training junior consultants. This is my favorite part of the job, and I see myself evolving into an upper-management role in the next few years. The more leadership responsibilities I am given toward this aim, the more motivated I'll feel to accomplish those milestones and put my all in. When I am motivated in this regard, going above and beyond is my work standard."
Written by Kevin Downey on December 15th, 2022
Job Satisfaction
28. PwC works with clients across many industries. Which of our clients' industries interests you the most?
What You Need to Know
Before your interview, thoroughly familiarize yourself with PwC's clients. Be prepared to list the client industries you have worked in, focusing on those relevant to this position. Show the interviewer you are "translating your skills and experience to work in PwC" and that you've done your research on them, offering your translatable experience to their sectors to build their confidence in your abilities to jump in with their clients right away.
Written by Kevin Downey on December 15th, 2022
1st Answer Example
"When researching PwC, I saw that most of your clients are in the energy, finance, and education sectors. Your experience in these areas prompted me to apply since most of my experience is also in those fields. I have a special interest in finance clients, particularly. I majored in finance while attending university, so it's a solid area for me."
Written by Kevin Downey on December 15th, 2022
2nd Answer Example
"My industry expertise is in healthcare. When I saw that you were hiring, particularly for your clients in the healthcare sector, I knew I had to apply. I am highly confident working in this sector and look forward to learning about the other clients you take on at PwC, particularly those in e-commerce."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"I have been recently reading articles about how PWC has been channelizing the strength and experience to help customers on business transformation through the salesforce platform. The fact that this company has been named the leader in salesforce implementation by IDC is something that interests me. I think this position will allow me to grow in this field with experts and showcase my skills"
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
It's great that you are specifically interested in Salesforce and how it can be used to benefit different businesses. What kind of skills do you have related to Salesforce? Also, make sure to directly answer the question as well. In other words, is there a particular industry that interests you? If not, perhaps just state that you don't have a favorite per se and are open to learning more about all of them.
Job Satisfaction
29. As a management consultant, who is your ideal client?
What You Need to Know
In your career as a management consultant, you'll work with a vast range of clients across many industries. Discuss the type of client with which you most prefer collaborating with. You could mention the size of their company, the workplace culture they have crafted, their strategic process, or their vision. Whichever way you answer, it's best to touch on the type of clients PwC works with and express your interest in that demographic.
Written by Kevin Downey on December 15th, 2022
Experienced Example
"My ideal clients are receptive to change and focused on scaling while never forgetting their roots and what their employees offer them. The industries in which I am most interested in working are finance, real estate, and investment; however, I have found that there are excellent clients in every industry."
Written by Kevin Downey on December 15th, 2022
Answer Example
"I am new to the management consulting industry, so at this point, my ideal client is one I can learn from, who I can teach new things, and collaborate in a way where we both grow. I see that PwC works with startup businesses in the SaaS industry, which is particularly interesting to me."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"An ideal client is one that is a great communicator who knows what final deliverables they want, and where they want to get to, but allows the consultant to determine the best route in getting there efficiently."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
This is a great foundation. Ideal clients may also be those that are open to change, new technology, or ways of working that improve efficiency and operations in ways that ensure sustainable growth.
Leadership
30. Have you ever supervised or trained junior consultants?
What You Need to Know
The interviewer aims to assess your leadership background and potential. Whether you've formally or informally trained other consultants throughout your career, share any relevant stories that speak to the transferable leadership skills you hope to bring with you to PwC, whether you've led teams, helped others along, shared tips and tricks of the trade, or are self-managed in your work and lead by example. If you have supervised or trained junior consultants, discuss how many, what your process was, and the tools and resources you used. "We strive to help our people develop their skills as leaders and provide a collaborative work environment that is powered by cutting-edge technology."
Written by Kevin Downey on December 15th, 2022
Answer Example
"I have not been asked to train any other consultants in my career formally; however, I do make it a habit of taking our firms' newer consultants under my wing to ensure they are off to a successful start. I will share with them some tools and resources that I find helpful and remind them that my door is open whenever they have a question. I am very open to formal leadership opportunities should those arise with PwC."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"Throughout my career, I have trained over 25 new consultants. In my current role, I oversee the activities of five junior consultants. I look forward to bringing my strategic leadership and effective management skills to PwC."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"I enjoy training my colleagues with my current employer. I have played an important role in the knowledge transfer process across different departments. I have trained the internal QA team about the product and the new Sales member in London this year on the various aspects of our product. I have made sure the internal team knows that I am always available for any questions."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent! It sounds like you are very experienced when it comes to training new employees. Make sure to start your answer with a definitive 'yes' (and then launch into your explanation). Have you also supervised other employees? If so, be sure to emphasize this as well. Also, consider talking more about exactly how you carried out the training of the internal QA team and sales members. Additional details will make your answer even more memorable to the interviewer!
Leadership
31. Who is your role model or a mentor?
What You Need to Know
A role model or mentor is someone who influenced your style of leadership. So you want to demonstrate exactly what it is about this person that inspires you as a professional. Use this as an opportunity to showcase what would make you desirable in this role and how and why this person was instrumental in helping guide you as a professional.
Written by Kevin Downey on December 15th, 2022
Focus Your Answer On
'Whole Leadership' is one of PwC's five "Professional Dimensions." "Whole Leadership: We need you to lead yourself and others, regardless of your level, by making a real difference in the work you do. This means delivering results in a responsible, authentic, resilient, inclusive, and passionate way. Do you learn from your experiences and take the time to develop your approach to work? Do you lead others to be the best they can be, whether you're part of a team or leading one? Do you act with integrity and uphold professional standards at all times?"
Consider how your role model and leadership style embody these principles.
Written by Kevin Downey on December 15th, 2022
Answer Example
"My grandfather was a man of great integrity. He was a fighter who told everyone he ever met to fight for what they believe in. He said everyone should have a fair chance to succeed but that it is an unfair world. He said if you don't stand up for what you believe in, you don't have a leg to stand on. He was one of those people others would come to for advice, and he was always generous with his time. Big shoes to fill, but I am trying."
Written by Kevin Downey on December 15th, 2022
Performance Based
32. What will be the greatest challenges you face in this job? How will you overcome these challenges?
What You Need to Know
Starting a new role is always a challenge. The interviewer wants to know how thoroughly you've prepared for this interview by gauging your familiarity with the company and the position you are applying for while integrating into their unique culture and work environment. Even though it may seem like a dream job, you need to go in with realistic expectations of the role. Keep your answer simple.
Written by Kevin Downey on December 15th, 2022
Entry Level Example
"I would say the greatest challenge I'll face in this role is learning the industry ins and outs well enough to be perceived as an expert when making project pitches to clients. I've already begun subscribing to and reading the leading industry publications to give myself a fuller understanding. I will also seek out a mentor who is an expert in the industry, as it's important to learn from those who have already walked the path."
Written by Kevin Downey on December 15th, 2022
Answer Example
"The greatest challenge will be getting to know your clients and their preferences. Every client has quirks that need to be recognized during projects. I plan to read as many project notes as possible before diving into face-to-face meetings. I intend to come across to your clients as well-prepared and earnest."
Written by Kevin Downey on December 15th, 2022
Problem Solving
33. How do you prioritize multiple projects when they all seem equally important?
What You Need to Know
As PwC says, "Know what matters -- and start with the basics." Your interviewer is curious about how you prioritize your work, what you base your decision-making on, and how you manage multiple responsibilities simultaneously. Tell the interviewer how you establish priorities and what you base them on.
"All our staff are recruited, developed, and managed against the PwC Professional's attributes for leadership. The combination of these attributes helps our people bring their best selves to work and inspire their colleagues and clients to do the same. It also means that PwC people will be strongly and uniquely positioned to meet the challenges of the future wherever their careers might lead them."
Written by Kevin Downey on December 15th, 2022
Pro Tip
There are many approaches you can take. Here are some suggestions:
1) Make a list. By thinking through and writing down each item that needs completion, you can see it on paper.
2) Mark what is urgent or essential. Take into account deadlines and meetings.
3) Order each task based on effort and estimated value.
4) Consider due dates and how long it will take to do each item.
Written by Kevin Downey on December 15th, 2022
1st Experienced Example
"I aim to be as effective as possible, and based on my experience as a professional, I know what matters and what has the potential of being a distraction. In my current role, I work on three to five projects at once. I am the lead on some, the delegator on others, and the reviewer on others. By splitting up the roles and work responsibilities, my team and I can be the most efficient with my time."
Written by Kevin Downey on December 15th, 2022
2nd Experienced Example
"I love to keep running lists of everything I need to do, big or small. If I feel a project may run ahead of schedule, I'll even add extras to knock it out of the park, but only if it doesn't interfere with other priorities. There's no need to overcomplicate things either. Keep it basic. I've started utilizing free project management software for lists and task categorization, and then I mark them by the level of urgency. I take care of the most time-sensitive issues first and then move along to the equally important but perhaps less time-sensitive items. I also estimate how long each task will take, so if I have a few minutes between projects, I can tackle the quick to-dos."
Written by Kevin Downey on December 15th, 2022
Problem Solving
34. What makes you a great problem solver?
What You Need to Know
As they declare on their website, "Our community of solvers has a long history of figuring out some of the world's most important problems. They bring diverse perspectives, curiosity, and ingenuity to every challenge, asking the right questions to deliver human-led, tech-powered products made for your specific needs." PwC wants to know your approach to problem-solving and how you view the problem you face. PwC is looking for employees who have "shared aspirations and expectations" with their own, and "guide how we make decisions and treat others." Consider the skills and qualities that help you successfully face problems or get through a challenging project. Share your strengths as a problem solver and your ability to come up with innovative solutions for your clients.
Written by Kevin Downey on December 15th, 2022
Focus Your Answer On
Strong problem solvers are:
- Systematic thinkers.
- Open-minded.
- Okay with being wrong sometimes.
- Always researching and exploring
- Able to identify the core problem.
- Able to reverse engineer a challenge to avoid future issues.
- Able to come up with multiple avenues that work well for all stakeholders.
- Do-ers and not worriers.
Written by Kevin Downey on December 15th, 2022
1st Experienced Example
"I am a great problem solver because I can compartmentalize all aspects of a problem before studying it. I also employ all of the tools at my disposal to increase efficiency. I like to bring more experienced team members in to add to the solution. I will never try to be a hero and solve a complicated problem without tapping into the resources around me."
Written by Kevin Downey on December 15th, 2022
2nd Experienced Example
"I've been told I'm an excellent problem solver. I have an engineering mind. I can take an issue, work it backward to solve it, and then use that to avoid the same issue on future projects. I am also a big-picture thinker, which allows me to come up with various resolutions per problem."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"A great problem solver strategizes the solution, accepts the mistakes, delegates the work, and is ready to do the research."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Make sure that you answer in such a way as to make it obvious that YOU are an excellent problem solver (not just that you understand what makes someone a great problem solver). You might also consider explaining that an effective problem solver can build trust and collaborative relationships with others so they can share information and ideas. If you can cite an example of a time you solved a problem, that will further strengthen your response.
Role-Specific
35. What have you done in the last few months to strengthen your professional network?
What You Need to Know
Your interviewer is curious about your experience and how strong your professional network is. How you answer could offer them insight into how effective you are at networking and how active you are in your industry. In other words, they want to know how passionate you are about your field.
Written by Kevin Downey on December 15th, 2022
How to Answer
As PwC says on their website, "Can you leverage the power of the PwC network? Do you build and maintain strong and authentic relationships within your professional network and develop new ones outside of it, develop a clear vision of your portfolio and a laser-focused value proposition?" Do your research and study their priorities and company culture. Pay attention to their language, embrace it, and incorporate it into your answer. Show them that you are already a "PwCer" at heart.
"Always a PwCer: Our people can pursue professional paths that excite them -- whether that's inside or outside our firm, and we will invest in the incredible community of individuals who have worked at PwC."
Written by Kevin Downey on December 15th, 2022
Answer Example
"I am very focused on building my professional network. For the past six months, I have enjoyed membership at the local Chamber of Commerce. I have also joined a consultants mastermind that meets once every quarter to share tools and resources and client success stories."
Written by Kevin Downey on December 15th, 2022
Experienced Example
"I am active in my local and online consultants community. I recently started a LinkedIn group for Management Consultants in my city, and we will have our first meetup next month. Networking is a huge component of gaining business, and I plan to stay focused on those activities for years to come."
Written by Kevin Downey on December 15th, 2022
User-Submitted Answer
"Honestly, I haven't reached out to people yet. But I am looking forward to my online course on project management which has weekly meet-up sessions and I am waiting to meet more professionals through that channel."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Perhaps you can reword your answer so it focuses less on your lack of action in this area? See below for an example of a way you could potentially re-write it.
"To date, most of my professional networking has been done at work with my immediate colleagues. While I haven't actively reached out to outside professionals yet because I've been so busy with work, I'm eagerly awaiting the start of an online course on project management that I know will allow me to connect with others who share the same work interests as I do. The class includes weekly meet-ups that will help me to connect with others and build my professional network."