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Amazon Program Manager Interview Questions

To help you prepare for a Program Manager interview at Amazon, here are 60 interview questions and answer examples.

Amazon was written by and updated on November 21st, 2022. Learn more here.

Question 1 of 60

What strategies do you lean on the most to develop relationships with your stakeholders?

Why the Interviewer Asks This Question

Some of the most important work a program manager can do is develop and nurture strong relationships with their stakeholders. Interviewers ask this question to learn more about a candidate's approach to this critical aspect of their work.

Written by Karrie Day on November 29th, 2022

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Amazon Program Manager Interview Questions & Answers

  • Behavioral

    1. What strategies do you lean on the most to develop relationships with your stakeholders?

      Why the Interviewer Asks This Question

      Some of the most important work a program manager can do is develop and nurture strong relationships with their stakeholders. Interviewers ask this question to learn more about a candidate's approach to this critical aspect of their work.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to go beyond the basic activities of regular check-ins, or friendly outreach emails. Program managers are expected to have advanced stakeholder and customer satisfaction skills. They are expected to lead by example in this space and give their customers and stakeholders a reason to come back as new opportunities arise.

      Written by Karrie Day on November 29th, 2022

      1st Answer Example

      "I use the typical outreach methods that are standard relationship development tools. However, I use intuition and empathy to go beyond what is customary. I like to work with each stakeholder as an individual. I get to know them, their working style, and a bit about them personally. I cater my approach to their personality and their needs. When they need more attention because we are in a critical phase, I reach out more. When they indicate they need to vent, I listen. When they are busy with other things, I give them space. Essentially, I follow the platinum rule which states that you treat others the way they would like to be treated.

      The other thing I do regularly is work incredibly hard to meet the commitments my teams make, be as transparent as possible, and demonstrate integrity at all times. These behaviors are critical in establishing the trust with stakeholders and clients that I am known for in my current role."

      Written by Karrie Day on November 29th, 2022

  • Behavioral

    2. This is a fully remote position, and the members of the teams within the program you are responsible work remotely. How do you plan to stay connected to your teammates and stakeholders as a program manager at Amazon?

      Why the Interviewer Asks This Question

      Program managers should have extensive experience connecting teams and members of teams. Interviewers ask this question to learn more about a candidate's ability to foster connections within Amazon's remote work environment.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to discuss informal communication techniques in addition to any potential procedural methods you would implement. Impromptu meetings or one on one discussions are wonderful opportunities to gather insight and the depth of information a program manager needs to be successful.

      Written by Karrie Day on November 29th, 2022

      1st Answer Example

      "In regard to my teammates, I like to make sure that each team holds some form of daily check in when working remotely. These meetings are short, but they give everyone an opportunity to discuss what they are working on and determine the logistics for anything they need to collaborate on. I also like to reach out to the people I work with informally through Slack or over the phone. I ask how things are going and if there's anything I can do to support them. This is similar to popping by someone's desk in the office or walking to grab coffee.

      I take a similar approach with my stakeholders. I schedule regular check-ins to walk through formal updates and gather information on any concerns they have. Additionally, I reach out informally regularly just to let them know they are valued and to see if there's anything I can offer to improve their experience."

      Written by Karrie Day on November 29th, 2022

  • Behavioral

    3. What are some ways you would coordinate and drive accountability across the various groups within your programs?

      Why the Interviewer Asks This Question

      Developing and fostering accountable behaviors is a duty that many program manager candidates will be expected to perform at Amazon. Interviewers ask this question to determine how a candidate envisions they will be able to foster a fully accountable environment.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include accountability methods that can be measured in a variety of ways. This should include observable behaviors and metrics that speak to delivery upon team commitments. Additionally, be sure to demonstrate how you would hold yourself accountable.

      Written by Karrie Day on November 29th, 2022

      1st Answer Example

      "As a program manager at Amazon, I would drive accountability in a number of ways. First, I would foster an environment of accountability between my teams and our stakeholders. This would include setting specific goals and tracking metrics to measure our team's performance against them. I would ensure that we meet regularly to discuss progress and address any issues as early as possible. I would also encourage our stakeholders to be accountable for their participation in the development process. I would ask them to be accountable for regular access to information and subject matter experts as needed.

      On a team level, I would encourage our team leaders to ask everyone to make specific commitments, be accountable to them, and hold regular retrospectives. I would personally demonstrate accountability by delivering on the commitments I make to my teammates. I would also leverage transparency and authentic ownership of any mistakes I make in an effort to inspire the same behaviors in others."

      Written by Karrie Day on November 29th, 2022

  • Behavioral

    4. Program managers at Amazon are expected to operate with minimal guidance. How do you feel about working mostly autonomously?

      Why the Interviewer Asks This Question

      Amazon expects their program managers to hit the ground running and take action with limited guidance. Most program manager job descriptions at Amazon list this as a requirement of the role. Interviewers ask this question to determine if a candidate is comfortable working in this type of environment.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe how you typically handle situations in which you do need guidance or support. Candidates that can demonstrate initiative during times of uncertainty are valued.

      Written by Karrie Day on November 29th, 2022

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  • Behavioral

    5. What are some of the methods you use to deliver effective communication?

      Why the Interviewer Asks This Question

      Large enterprises such as Amazon rely on the communication skills of their employees. This is especially important for those who work in a leadership capacity and have responsibility for communicating information regarding large-scale programs. Interviewers ask this question to ensure the candidate they select has an effective communication strategy that will add value immediately if hired for the program manager position.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to review Amazon's leadership principles prior to your interview. The Amazon jobs website offers clear expectations about the values and characteristics they seek in the leaders they hire. Several of those attributes are directly applicable to effective communication skills. Demonstrating that your communication style is in line with the leadership culture at Amazon may help you to stand out in a large pool of candidates.

      Written by Karrie Day on November 29th, 2022

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  • Competency

    6. What should be included in a well formulated project charter?

      Why the Interviewer Asks This Question

      Program managers may be responsible for authoring project charter documents at Amazon. Interviewers ask this question to test the candidate's basic knowledge of this important pre-project deliverable.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to keep your answer concise and focus on the most important aspects of the document. Some companies use templates with information that is specific to the types of projects they perform. Interviewers are only interested to ensure that the candidate they select understands the basic information that is typically included in a project charter.

      Written by Karrie Day on November 29th, 2022

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  • Competency

    7. We are seeking a program manager who is comfortable delivering end-to-end project management. What does end-to-end mean to you?

      Why the Interviewer Asks This Question

      Amazon seeks program managers with the experience necessary to serve as a bridge that provides a consistent level of management and oversight to complex cross-functional initiatives. Interviewers ask this question to ensure the program manager they hire understands this important project ownership concept.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include the activities that occur prior to the formal start of a project such as discovery or definition. Also, it is important to remember maintenance, closeout, and potential product decommissioning activities as well.

      Written by Karrie Day on November 29th, 2022

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  • Competency

    8. How would you define the relationship between a vision, goals, and strategy?

      Why the Interviewer Asks This Question

      Program managers are responsible for taking programs through all of the phases from inception to execution and support. This question is asked to ensure a candidate understands these important conceptual artifacts that help to drive alignment and success within large programs of work.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to provide easy-to-understand and clear definitions for each area. Program managers often drive the facilitation of the discussion and creation of vision statements, goals, and strategic plans. It is expected that they can quickly and easily describe this work.

      Written by Karrie Day on November 29th, 2022

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  • Competency

    9. At Amazon, we leverage our Leadership Principles every day. Can you name three of them?

      Why the Interviewer Asks This Question

      Amazon promotes a specific set of principles they expect their leaders to exemplify. Amazon communicates that these principles are used every day and are one of the the things that makes Amazon peculiar. Interviewers ask this question to identify candidates who took the time to research their company culture and are prepared to demonstrate the valued leadership principles of Amazon if hired.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to be prepared to discuss examples of how you have demonstrated or would embrace the Leadership Principles of Amazon if hired for the program manager role. While this exact question may not be asked, it is highly likely that your interviewer will include questions to determine if you are in alignment with the values of the company and their unique approach to leadership.

      Written by Karrie Day on November 29th, 2022

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  • Competency

    10. At Amazon, we work in a fast-paced environment with a high rate of change. How do you perform an impact assessment to the strategic plans you are responsible for when significant changes arise?

      Why the Interviewer Asks This Question

      Determining the impact of major changes is a primary responsibility of program managers. This question may be asked in an interview to gain insight into a candidate's process for analyzing this type of information.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include the aspects of your impact assessment process that rely on intuition and experience in addition to data-driven processes. The experience and feelings of a program manager can be an important factor when developing a strategy from the results of an impact analysis effort.

      Written by Karrie Day on November 29th, 2022

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  • Competency

    11. What types of activities do you feel would be involved in owning the strategy for program of work at Amazon?

      Why the Interviewer Asks This Question

      Program managers serve in both strategic and tactical capacities. While it is important to hire a candidate that can manage the day-to-day activities of their teams, it is perhaps more important for a program manager to have the skills necessary to analyze large data sets and bridge groups together to develop complex cross-functional strategic plans. Interviewers ask this question to ensure the candidate they select understands the scope of work involved in program-level strategic planning.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to consider all of the phases of strategic planning within your response. Your answer should include analysis, facilitation, planning, socialization, and artifact development related activities.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    12. What excites you about the opportunity to work at Amazon?

      Why the Interviewer Asks This Question

      Interviewers seek to hire talented candidates that are motivated to work at Amazon. This question is used to identify program managers with the excitement and drive necessary to thrive in the fast-paced global environment of Amazon.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to discuss how the aspect of your excitement that you describe benefits Amazon. Interviewers appreciate candidates that are able to articulate a value stream that benefits all parties involved.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    13. What types of resources have you have financial responsibility for?

      Why the Interviewer Asks This Question

      Many program managers at Amazon have financial responsibility for their programs. The budgets for various resource types are allocated and tracked differently according to the specific line of business at Amazon, company policy, and accounting regulations. This question is asked to determine if a candidate has experience managing the types of budgets they will be expected to have oversight of if hired.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Answer advice goes hereRemember to consider non-human resources such as equipment and materials in your response. Also, some program managers are responsible for managing travel and expense budgets.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    14. Our program managers are sometimes involved in large third party solution purchases. What experience do you have working with vendors?

      Why the Interviewer Asks This Question

      Amazon expects program managers to have end-to-end experience working with third parties to supplement their own solutions and products. Interviewers ask this question to ensure that the candidate they select can handle the responsibility facilitating important activities such as contract negotiation on behalf of their organization.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include the experience you have across all of the phases of vendor solution management. This includes discovery, contract negotiation, implementation and support activities.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    15. What types of data analytic tools do you have experience using?

      Why the Interviewer Asks This Question

      Amazon is a technology-driven company that consistently leverages the data they gather to drive important business decisions. This question is asked in an interview to identify program manager candidates with the experience necessary to properly analyze the metrics and data within their area of responsibility.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include your experience writing your own custom queries in the event you have not had the opportunity to work with specific business intelligence tools. Interviewers may accept this experience as it demonstrates understanding of how data is structured and analyzed to make important decisions.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    16. Communication is key at Amazon and we seek program managers with excellent written and verbal skills. Describe the last major presentation you delivered.

      Why the Interviewer Asks This Question

      Presentation and communication skills are critical to the success of Amazon program managers. Many program manager roles at Amazon are remote and require the ability to bridge together globally distributed team, partner, and customer perspectives. This question is asked to determine if a candidate's presentation experience is a fit for the scale of the work they will be expected to perform regularly at Amazon.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe your audience in addition to the subject of the presentation you delivered. Also, it is important to discuss the medium in which the presentation was given. Amazon employs a large remote workforce, and expects candidates to be comfortable delivering presentations online as well as in person.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    17. We strive to hire top talent at Amazon. What are some ways you feel you can help us raise the bar?

      Why the Interviewer Asks This Question

      Amazon seeks candidates that bring a specific set of talents that will complement their team in such a way that the team is able to perform at a higher level after the candidate is hired. Interviewers who ask this question seek candidates with talents that are complimentary and in direct alignment with the needs of their team.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to highlight any applicable talents or behaviors you have that are unique or difficult to find in candidates. Offering value that sets you apart from other candidates could raise your chances of being hired. Also, consider any talents you have that are in direct alignment with the mission of Amazon or the specific Amazon group you are interviewing with.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    18. Please describe your experience managing projects and programs.

      Why the Interviewer Asks This Question

      This question is asked to assess the level of responsibility a program manager has had in previous roles. Some organizations use the terms project management and program management interchangeably while others utilize program managers as senior leaders that bridge multiple projects together. Interviewers use a candidate's answer to determine if they are a fit for the scale of programs they will be required to lead at Amazon.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include examples of the various types of projects you have led including operations, technical, financial, HR, etcetera. Also, be sure to describe your experience leading internal projects, customer-facing projects, and those that require partnership with third-party vendors. Finally, be sure to offer the interviewer a sense of the scale of the programs or projects you had responsibility for. This includes the budgets you were responsible for, the resources you led, and the user communities you served.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    19. As an Amazon program manager, we ask that you have strong executive presence. What qualities do you feel you have that would contribute to that?

      Why the Interviewer Asks This Question

      Some Amazon program managers are responsible for working directly with the executives of Amazon as well as the executives of partner and client companies. This question is asked to learn more about a candidate's ability to handle themselves appropriately during these important exchanges.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe your skills with confidence and presence. Your answer should be a representation of one or more of the qualities you describe. For example, if you answer that you have vast experience in the industry and you are confident in your ability to help executives make solid business decisions, you should state this in a direct and confident manner.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    20. Please describe your management style.

      Why the Interviewer Asks This Question

      Program managers are called upon to lead in a variety of capacities over the course of their time managing project portfolios at Amazon. Additionally, program managers are collaborators who foster cohesion between groups. They are expected to continually align teams with strategic goals and initiatives. Interviewers ask this question to gain insight into a candidate's approach to management and whether it is a fit for the role.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include more than one management style within your response. Program managers at
      Amazon often work with more than one team at a time as well as resources that represent a variety of seniority levels within a company. Interviewers value candidates that are prepared to customize their approach to meet the needs of the situation.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    21. Do you have experience leading technology development projects? If so, can you describe the types of projects and the functions you performed.

      Why the Interviewer Asks This Question

      Many programs and projects at Amazon require program managers to coordinate or lead technology solution development initiatives, or require coordination with technology teams. Interviewers ask this question to determine a candidate's level of experience in this area.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe the roles you had responsibility over in your role as a technology project manager or program manager. Amazon specifically require experience managing cross-functional technology teams. It is important to offer a sense of the breadth of management experience you have this area.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    22. Do you have experience managing globally distributed teams?

      Why the Interviewer Asks This Question

      Amazon operates in a global setting with employees and customers located all over the world. Management of global initiatives requires advanced facilitation skills as well as knowledge of cultural and professional norms for each area. Interviewers ask this question when they anticipate the program manager they hire will be responsible for projects that rely on globally distributed teams.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to mention working with globally distributed customers or stakeholders if your management experience is limited in this area. Interviewers at Amazon may accept experience working with customers in various locations in lieu of experience managing globally distributed teams.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    23. What strategic planning methods do you have experience facilitating?

      Why the Interviewer Asks This Question

      Strategic analysis is a key skillset for a program manager. Many program-level management roles at Amazon specifically mention this skillset within the job description. Interviewers ask this question to determine the depth of a candidate's experience in this area.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include an example of your ability to identify 'thematic business problems' within your response. You should be able to then clearly demonstrate how you are able to transform those problems into strategic plans for process improvement or issue resolution. Also, include the names of any specific models such as SWOT analysis or OKR goal setting you have experience with.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    24. How many projects do you typically manage concurrently?

      Why the Interviewer Asks This Question

      Interviewers ask this question to get a sense of the scale of the programs a candidate has experience managing. The answer a candidate provides helps to determine if their experience is in alignment with the level of responsibility that is expected of the open program manager role at Amazon.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to provide high-level details regarding the number of resources that work on the project teams included within your answer. For example, a project manager responsible for one project with fifty individuals assigned might be comparable to a program manager responsible for five projects assigned to five smaller teams.

      Written by Karrie Day on November 29th, 2022

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  • Discovery

    25. What project management methodologies do you have experience with?

      Why the Interviewer Asks This Question

      Amazon uses project management methodologies that vary depending on the group, the product, and the customer the project supports. Interviewers ask this question to identify program managers who understand the methodologies and principles their teams use to develop products and execute their assigned project work.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to review the job description for information that will help you identify the methodologies used by the team(s) you will be working with if hired. Do some initial research and let the interviewer know that you are committed to thoroughly researching their approach prior to starting if you do not have experience with the methodology required for the role.

      Written by Karrie Day on November 29th, 2022

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  • Situational

    26. One of our leadership principles is frugality. Can you describe a time when you were able to achieve more with less?

      Why the Interviewer Asks This Question

      Financial responsibility and creativity are two characteristics Amazon is known for. Interviewers ask this question to ensure the candidate they select has the ability to demonstrate budget conscious behaviors.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to give provide a sense of scale in your response. Let the interviewer know how much you saved your client or employer through the actions you took.

      Written by Karrie Day on November 29th, 2022

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  • Situational

    27. What unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier. As a Program Manager at Amazon, how do you feel you could contribute to that common goal?

      Why the Interviewer Asks This Question

      Amazon has a consistent track record of raising the bar when it comes to offering a mix of valuable and innovative products to their customers. Interviewers ask this question to ensure that the candidate they hire has researched the mission of the company and understands how their work as a program manager would contribute to Amazon's commitment to delivering upon their stated mission.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to consider both direct and indirect support of the mission of Amazon within your response. For example, the program manager position you apply for may support the HR functions of Amazon and may not interact directly with customers. However, improving the lives of the employees of Amazon can create the conditions necessary to improve the delight of the customers of Amazon. In the event you cannot easily identify a way to contribute, you can offer that you would regularly ask your teams to consider the mission of Amazon and ensure their work is in alignment with it.

      Written by Karrie Day on November 29th, 2022

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  • Situational

    28. Describe a time when you had to sacrifice quality due to budgetary, resource, or time constraints.

      Why the Interviewer Asks This Question

      Interviewers at Amazon understand constraints and the need to make concessions when delivering program or project-level solutions. They ask this question to determine how a candidate ensures that the sacrifices made are intelligently selected based on need and value.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include the details of how you supported a client or your stakeholders through a difficult situation due to constraints. Interviewers understand that the outcome of the situation was less than optimal, but are interested in hiring candidates that add value and offer excellent customer service even when options are limited.

      Written by Karrie Day on November 29th, 2022

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  • Situational

    29. How would you add value to the teams you will work with at Amazon within your first sixty days after being hired?

      Why the Interviewer Asks This Question

      Program managers are expected to create efficiencies and add value to the programs they manage. Additionally, program managers are expected to be able to make quick program assessments and develop tactical and strategic plans for change. Interviewers ask this question to ensure the candidate they select has a clear plan for how they will benefit the teams they work with shortly after they are hired to work at Amazon.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe a process for adding value to the teams you will be assigned to as well as the customers or stakeholders you will be working with. It can also be helpful to demonstrate how your specific expertise will benefit the business operations of the area you will be assigned if that information is known prior to your interview.

      Finally, be sure to communicate a sense of humility within your response. Program managers at Amazon are expected to be able to lead quickly with minimal direction, but it is important to take the time to learn how the new teams, stakeholders, and customers operate before driving change.

      Written by Karrie Day on November 29th, 2022

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  • Situational

    30. Describe a time when you leveraged data-driven metrics to identify and implement an improvement in a professional setting.

      Why the Interviewer Asks This Question

      Amazon is a company that relies on metrics and data-driven strategies. This applies to all areas of their business including product metrics, support metrics, website metrics, app metrics, logistic metrics, warehousing metrics, etcetera. Interviewers ask this question to identify candidates that are comfortable reviewing processes, analyzing metrics, identifying important trends and opportunities, developing change strategies, and implementing process changes that add value.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe the previous state or business problem, the analysis you did, the opportunity you identified, the role you played in implementing the change, and the effect it had once implemented. Amazon relies on program managers who are comfortable with end-to-end ownership and taking an opportunity from identification to post-launch support.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Business Management

    31. As a Business Management team program manager, you will facilitate important meetings regularly. What are your go-to methods for ensuring that your meetings stay on track?

      Why the Interviewer Asks This Question

      Program managers are expected to have excellent meeting facilitation skills. The Business Management program manager will work to create and maintain alignment between their teammates and their stakeholder groups such as accounting and finance. Interviewers ask this question to ensure the candidate they select has the skills necessary to effectively run the important meetings they will be required to lead.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to mention any tools or methods you use to facilitate meetings in a remote setting. Amazon operates globally, and teams are often distributed. Candidates with experience facilitating regularly in a distributed and/or remote setting are valued.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Content Program Manager

    32. What can you tell me about the Buy With Prime service we offer our retailers and customers?

      Why the Interviewer Asks This Question

      Content program managers at Amazon work with creative teams to produce content to promote, support, and improve the Amazon brand and their extensive line of products. This question is asked to determine if the candidate has researched the specific products they will be working to develop content for if offered the open program manager position.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Not all content program managers will be in direct support of the Buy With Prime service, but questions like these are likely to occur in an interview for a content program manager role. Remember to thoroughly research the product line you will be working with for the specific position you are interviewing for. This includes learning the basic product features, the competitors, product history, and any future plans for the product mentioned in news articles.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Customer Experience

    33. What sources of information would you lean on to identify customer experience improvement opportunities?

      Why the Interviewer Asks This Question

      Customer experience program managers help to identify and validate project needs. A proper understanding of the customer experience landscape of Amazon is a key aspect to the ability to correctly identify and prioritize project requests. Interviewers ask this question to identify candidates who know how to review internal and external data sources to holistically identify improvement opportunities.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include sources of information that are external to Amazon within your response such as articles, blogs, discussion boards, and competitor news. Offering holistic answers to questions like these can serve to boost the interviewer's confidence in your knowledge and abilities.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Content Program Manager

    34. Describe the specific types of creative projects have you managed recently.

      Why the Interviewer Asks This Question

      This is a basic discovery question intended to determine the breadth of a candidate's creative project management experience. Interviewers at Amazon value candidates that can demonstrate management of a variety of project types using different forms of media.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to provide a sense of scale of the projects you were responsible for in the past. This information helps the interviewer determine if you have the experience to match the requirements of the role. Also, be sure to mention any experience that applies to the specific type of content your teams will be working to develop at Amazon even if it is not the most recent experience on your resume.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Business Management

    35. We value Business Management program managers who have in-depth knowledge of the retail industry. How would you define the vendor-reseller relationship, and how is it supported by ERP systems?

      Why the Interviewer Asks This Question

      The Business Management program manager is expected to have in-depth knowledge of the retail business. Additionally, Amazon requires knowledge of partnering with internal stakeholder groups such as sales, accounting, finance, and operations for success in this role. This question is used to test a candidate's basic knowledge of the retail industry and the technology solutions used to support vendor partnerships.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to provide an easy to understand example of how a vendor-reseller relationship would be supported by an ERP solution in addition to a basic definition. Program managers are expected to explain complex technical concepts easily from a business perspective. This question offers the perfect opportunity to demonstrate excellent communication skills in addition to industry knowledge.

      Written by Karrie Day on November 29th, 2022

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    Content Program Manager

    36. What types of creative roles have you held in the past?

      Why the Interviewer Asks This Question

      Each type of creative project follows a workflow that is specific to the end product involved. Interviewers ask this question to determine if a candidate has experience developing products similar to those the content program manager will be managing. Hands on experience in creative roles may set a candidate apart and improve their chances of receiving an offer from Amazon.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe how the experience you gained in a past creative role adds value to your role as a content program manager. Also, this question is an optimal time to discuss any operational support roles you may have held if you did not hold a creative role such as editor, videographer, photojournalist, graphic artist, developer, etc.

      Written by Karrie Day on November 29th, 2022

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    Content Program Manager

    37. As a content program manager, you will be partnering with departments like marketing and sale closely. Can you describe your level of experience in this area?

      Why the Interviewer Asks This Question

      Interviewers ask this question to determine a candidate's level of experience coordinating efforts across various verticals within Amazon. Sales and marketing represent departments that frequently rely on the coordination of tasks between their teams and creative teams.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to prepare responses that speak to your ability to work with other groups in addition to sales and marketing prior to your interview. Similar questions may be asked to learn more about your background in partnering with departments such as operations, finance, accounting, legal, IT, customer support, etcetera.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Content Program Manager

    38. Some of the projects you will lead will require resources provided by outside vendors such as props, freelance talent, locations, etc. What level of experience do you have managing external vendors and related resources?

      Why the Interviewer Asks This Question

      Amazon relies on the use of resources external to their organization to support their creative process. Interviewers who ask this question seek candidates with experience partnering with vendors and production agencies to manage contingent resources and video production.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to consider both human and non-human resources you may have secured from third parties in the past. This may include hiring freelance resources, booking travel, renting locations, renting equipment, sourcing meals, etc.

      Also, be sure to describe the various types of activities you performed such as generating purchase orders, reviewing invoices, approving expense reports, or other vendor related tasks.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Amazon Data Services

    39. Describe your level of experience working directly with engineers.

      Why the Interviewer Asks This Question

      The Amazon Data Services program manager partners with engineers on a daily basis to continually improve data services within the Amazon Web Services products. The role requires solid technical knowledge and the ability to understand engineering concepts and challenges. Interviewers ask this question to ensure the candidate they select has ample experience working with engineering teams to develop and implement technical solutions.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe the various roles you held while working alongside engineers throughout your career. Program managers with engineering or analytical backgrounds are a valued asset to the Amazon Data Services team.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Amazon Data Services

    40. Describe a time when you managed two significant projects or programs that had competing needs.

      Why the Interviewer Asks This Question

      Program managers typically manage a portfolio of initiatives for various stakeholders simultaneously. At Amazon, this occurs in a fast-paced environment with a constant flow of new requests. Interviewers ask this question to determine if a candidate has the experience and soft skills necessary to handle and cope with the stress of competing stakeholder needs at the scale and pace required to be successful at Amazon.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include details that help the interviewer understand the relative importance of the projects described within your response. Providing these details helps you demonstrate your ability to handle similar situations at Amazon. For example, you might describe a situation that would result in a significant loss of revenue or a regulatory violation if the projects were not completed on time.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Amazon Data Services

    41. Describe your experience implementing technology solutions that rely on Amazon Web Services.

      Why the Interviewer Asks This Question

      The Amazon Data Services program manager works within the Amazon Web Services group at Amazon. While AWS experience is not listed as a key requirement of the role, it is likely that hiring managers value candidates with AWS experience, or experience working with other cloud-based solution providers such as Microsoft. This question is asked in an interview to test a candidate's familiarity with the products they will be working to support and improve.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to thoroughly research the Amazon Web Services product line prior to your interview. Additionally, it is important to research the data and analytical solutions offered by Amazon. It is likely that your interviewers will use terminology related to these subjects in an interview, and your ability to understand and discuss these concepts thoughtfully will improve your chances of being selected for the open position.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Amazon Data Services

    42. We are seeking a program manager that will command the intellectual respect of their stakeholders. How do you feel you would be able to fulfill that aspect of the job?

      Why the Interviewer Asks This Question

      Amazon describes the leaders of the stakeholder groups the Amazon Data Services program manager will partner with as highly intelligent and best-in-class. They demand a high level of performance from those who coordinate and implement solutions on their behalf. This is a tough interview question aimed at testing the confidence of a program manager in their ability to lead through influence.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to offer more than one strategy for commanding the intellectual respect of the stakeholders at Amazon within your response. A mix of strategies is more likely to be effective as individuals learn and think differently. Each method you offer is likely to resonate more or less with specific stakeholders your interviewer has in mind when listening to your response.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Amazon Data Services

    43. AWS program managers communicate with and serve to bridge together stakeholder groups that represent enterprise-level departments. Please describe the typical stakeholders for the projects or programs you are responsible for in your current role.

      Why the Interviewer Asks This Question

      Interviewers ask this question to learn more about the breadth and scale of a candidate's experience. Ideal candidates will have extensive experience providing solutions to stakeholder groups such as accounting, finance, supply chain, legal, marketing, etcetera.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe the customer enterprise-level departments the solutions teams you have worked on benefited if you work for a 3rd party vendor that delivers SaaS or similar enterprise solutions. Interviewers will likely accept this level of experience in lieu of partnering directly with internal stakeholders.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Customer Experience

    44. This program manager role will focus on improving the customer purchase and delivery experience. Imagine that you are an Amazon customer. What information would you expect to have readily available before making a purchase?

      Why the Interviewer Asks This Question

      The customer experience program manager manages initiatives aimed at delighting and improving the overall experience of Amazon customers. Having an in-depth understanding of the needs and desires of Amazon customers is a key aspect of the role. Interviewers ask this question to test the candidate's ability to think from the perspective of an Amazon customer.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to review Amazon.com, or the website for whatever product line you will be improving the customer experience for prior to your interview. The more product specific references you can make in your answer, the more confidence your interviewer will have in your ability to understand and support Amazon customers.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Customer Experience

    45. What strategies would you use to look for ways to reduce customer concessions?

      Why the Interviewer Asks This Question

      Customer concessions represent time and money spent to resolve customer service issues. Amazon seeks to reduce waste as much as possible, and the reduction of customer concessions is a key function of some customer experience program manager roles. Interviewers ask this question to test a candidate's knowledge of concessions and how they can serve to reduce them as a program manager.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe a data-driven approach to reducing customer concessions. Customer experience program managers are expected to have excellent analytical skill sets and comfort in identifying opportunities from their analysis of large data sets.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Customer Experience

    46. Describe your level of experience managing large-scale projects with logistics groups.

      Why the Interviewer Asks This Question

      Amazon relies on a stable supply chain and logistical strategy to meet the product delivery commitments they make to their customers. As a customer experience program manager, you will partner directly with various logistics departments and partners at Amazon. This question is asked to identify candidates who understand how to partner effectively with enterprise-level logistics departments to create excellent customer experiences.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to thoroughly review the program manager job description prior to applying and interviewing for program manager roles at Amazon. Many Amazon program manager positions require specialization in a particular domain such as knowledge of logistics, customer services, content production, sales, marketing, IT, cloud services, etcetera. Be prepared to detail your experience supporting enterprise-level business verticals and managing projects on behalf of the specific stakeholders required for the role you are interested in.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Customer Experience

    47. Describe your level of experience managing cross-functional projects with an IT component.

      Why the Interviewer Asks This Question

      The ability to access the right information at the right time plays a critical role in Amazon's ability to provide exceptional customer experiences. The customer experience program manager will frequently partner with various IT groups to continually improve the information available to support Amazon customers and develop customer experience improvement strategies. This question is asked to ensure that the program manager selected for the role is comfortable managing cross-functional projects that have team members in traditional IT roles.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe the types of projects you worked on that had an IT component throughout your career. Also, be sure to detail the types of roles that were staffed on the projects you managed. This information will help the interviewer determine if your level of experience leading IT professionals in a project setting is a fit for the open role.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Business Management

    48. Please describe your experience using Oracle or similar ERP systems.

      Why the Interviewer Asks This Question

      Amazon leverages enterprise resource planning technology to run their businesses. The Business Management program manager will utilize and extend the current mix of solutions to provide data and integrate with other technologies as needed. This question is asked to identify candidates with experience working with enterprise-level solutions such as Oracle Cloud.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe the hosting environment of the solutions you describe within your response. Cloud solutions are managed and supported differently than on-prem or hybrid solutions.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Selling Partner Support

    49. As a Selling Partner Support team Program Manager, we work hard to anticipate the needs of our sellers in advance. Describe a time when you correctly anticipated a client need and worked with a team to implement the solution in advance.

      Why the Interviewer Asks This Question

      The Selling Partner Support team strives to offer exceptional customer service. A key aspect to delivering service that stands out from other service organizations is their ability to work to solve needs before their selling partners are aware of them. This question is asked in an interview to test a program manager's ability to understand the value stream of their client and ensure the availability of solutions that will improve the customer experience in the future.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to demonstrate holistic thinking in your response. Program managers are integrators who maintain awareness of various stakeholder groups within their own organizations as well as those of their customers. This question offers an opportunity to demonstrate your ability to bridge perspectives together while supporting future customer needs.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Selling Partner Support

    50. Root cause analysis is a critical aspect of improving the selling partner support experience. Please describe any root cause analysis methods you are comfortable facilitating.

      Why the Interviewer Asks This Question

      Problem solving represents a majority of the work of a support organization. Recurring or critical problems need to be understood properly before they can be resolved in many cases. Amazon interviewers ask this question to identify candidates that are comfortable leading teams through the exercises, data review, and discussions necessary to accurately identify the root cause(s) of the problems they will be asked to solve on behalf of their stakeholders and selling partners.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Amazon lists Six Sigma certification as a preferred qualification for the program manager role within the Selling Partner Support group. Remember to research the most commonly used root cause analysis techniques within Six Sigma in the event you do not have formal Lean training or certification.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Selling Partner Support

    51. Describe a time when you worked with senior or executive management to communicate the details of a support escalation event.

      Why the Interviewer Asks This Question

      It is critical for executives to have the right information at the right time during support escalation events. They want to know the impact of the issues involved and what their teams are doing to resolve them. This question is included in a Selling Partner Support team program manager interview to ensure the candidate selected has experience communicating to the level of executives they will be working with at Amazon.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to provide details that offer a sense of the scale and impact of the issue you describe within your response. Similar details would be offered in the executive escalation communication plans you would be responsible for at Amazon. This question offers an opportunity to demonstrate your critical support process knowledge as well as your ability to communicate effectively to an executive audience.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Selling Partner Support

    52. We provide 24x7 on call support to our selling partners. Describe your experience with customer support in this capacity.

      Why the Interviewer Asks This Question

      Selling Partner Support program managers at Amazon are not always the first line of support, but play a key role in the escalation path for executive support and key selling partner support requests. Interviewers ask this question to ensure the candidate they select is willing to perform this important function of the role on-demand in a 24x7 capacity.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to express your willingness to provide 24x7 escalation support in the event you do not have experience handling support requests outside of normal busines hours. Also, it is important to research after hours support procedures to ensure you are comfortable with the requirements of the role prior to your interview.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Selling Partner Support

    53. We follow Lean practices within our organization. Can you name the five principles of Lean?

      Why the Interviewer Asks This Question

      The principles of Lean Six Sigma are leveraged in a variety of ways to improve product development, support, operations processes, and projects. Many top companies seek professionals who are knowledgeable of the key principles applied regularly in a Lean environment. This question is asked to identify candidates with solid knowledge of the basics of Lean.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to thoroughly research Lean Six Sigma for enterprises prior to your interview if you are not currently certified or have not previously worked in a Lean environment. There are several excellent books available as well as an array of informative videos. Additionally, there are free online courses you can take to gather the knowledge needed to demonstrate your commitment to improving your knowledge in this area.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    IT Services

    54. As the IT Services Program Manager you will be responsible for end-to-end communication for IT changes. Can you describe a time when you managed the communication activities for a significant IT implementation?

      Why the Interviewer Asks This Question

      The work breakdown for the Amazon IT Services program manager role is described as 50% writing and 50% project management. Interviewers at Amazon ask this question to identify candidates with experience communicating effectively on the scale required for the role.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to include various communication formats within your response. For example, you may have authored emails, notifications, release notes, training documents, etcetera. You may have also included training sessions or informational meetings within your communication strategy.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    IT Services

    55. Please describe your experience working with CRM solutions.

      Why the Interviewer Asks This Question

      Management of the customer relationship is vital to the business of Amazon. CRM solutions and the technologies they integrate with play a significant role in creating and maintaining optimal relationships with Amazon's customers. IT Services program manager candidates are asked this question to ensure they have the systems experience required for success in the role.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to research the CRM solutions used by Amazon at the time of your interview. Amazon uses a mix of proprietary and vendor solutions integrated with various Amazon Web Services technologies. Candidates with similar enterprise-level integrated solution experience are valued.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    IT Services

    56. Our IT Services group supports Amazon’s offices globally. Please describe the largest global initiative you have led.

      Why the Interviewer Asks This Question

      Amazon has offices and customers all over the world. It is important that Amazon employees understand the respect the cultural differences of their coworkers, partners, and customers. This question is asked to determine if the candidate has experience with successfully implementing solutions on a global scale.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to provide information regarding the regions the stakeholders or customers were located, the number of stakeholders or users of the solution you implemented affected, and any budgetary information you can share. An interviewer is likely to ask follow-up questions about this information if it is omitted from your response. Including it initially demonstrates your understanding of the importance and purpose of the question.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    IT Services

    57. The IT Services Program Manager will be responsible for coordinating efforts across a number of verticals within the organization. Describe your approach to working with various departments in your current role.

      Why the Interviewer Asks This Question

      Program managers often find themselves serving as a bridge that facilitates the collaboration between departments for complex initiatives. Amazon IT Services program managers are frequently asked to perform this important function, and this question is asked to ensure the candidate selected by Amazon has the experience and soft skills necessary for success.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to demonstrate your desire and ability to learn about the groups you partner with when managing programs. Amazon describes the peers of the IT Services program manager as 'top-notch performers who insist on high standards.' Getting to know your peers and the groups they manage is an important strategy for a program manager's ability to lead through influence when working in groups such as these.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    IT Services

    58. Communication is a key function of the IT Services Program Manager. How would you describe your communication style?

      Why the Interviewer Asks This Question

      While communication is a key function of any program manager role, the Amazon IT Services program manager is expected to be an expert in global communication. This question is asked to learn more about the candidate's approach to this critical aspect of the role.

      Written by Karrie Day on November 29th, 2022

      Remember To

      It is highly likely that your interviewer will ask several questions about your communication approach and experience within an interview for the program manager position within the IT Services group. Remember to spend time reflecting on your approach and refining your thoughts about your style prior to an interview. Expert level communicators should be able to deliver a polished and impactful response to questions like these. If possible, prepare several examples of your communication deliverables prior to your interview and have them on hand to demonstrate your ability to communicate effectively in a variety of formats.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Business Management

    59. The Business Management team is responsible for providing executive and operational summary information on-demand. Please describe your experience developing or working with dashboard technology to support decision making.

      Why the Interviewer Asks This Question

      The Business Management program manager at Amazon will be responsible for ensuring the availability of summary level information for sales, finance, accounting, and operations teams. Interviewers ask this question to identify candidates with experience managing a variety of dashboard styles to support the needs of internal stakeholders.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to specify the various types of dashboards you have worked with in addition to the technologies you used to create them. For example, you may have created or used a mix of strategic, tactical, operational, or analytical dashboards to deliver important summary information to your stakeholders.

      Written by Karrie Day on November 29th, 2022

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  • Role-Specific

    Business Management

    60. What are business intelligence tools, and which solutions have you used in the past?

      Why the Interviewer Asks This Question

      Amazon relies on their ability to quickly process an identify trends within large data sets. Business intelligence solutions are a critical tool in support of those processes. Interviewers ask this question to identify candidates that understand the purpose of these important solutions as well as those who have experience working with them directly.

      Written by Karrie Day on November 29th, 2022

      Remember To

      Remember to describe the features and functions of any custom solutions you mention within your response. Interviewers who ask this question are likely to be familiar with popular vendor developed business intelligence solutions, but they may struggle to fully understand the impact of your work if you are unable to describe custom built solutions properly.

      Written by Karrie Day on November 29th, 2022

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