35 KPMG Interview Questions & Answers
Table of Contents
- 1. Adaptability Questions
- 2. Ask The Interviewer Questions
- 3. Behavioral Questions
- 4. Career Goals Questions
- 5. Communication Questions
- 6. Compatibility Questions
- 7. Customer Service Questions
- 8. Diligence Questions
- 9. Direct Questions
- 10. Education Questions
- 11. Experience Questions
- 12. Leadership Questions
- 13. Operational Questions
- 14. Organizational Questions
- 15. Performance Based Questions
- 16. Problem Solving Questions
- 17. Salary Questions
- 18. Situational Questions
- 19. Teamwork Questions
Adaptability
1. This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with KPMG while setting a strong groundwork of trust with your new team members?
What You Need to Know
The interviewer would like to hear more about your plan of action. Their ideal candidate also needs to exhibit strong interpersonal and communication skills, and should spend the first 90 days building relationships, asking questions, and learning not only how to do the job but also to learn why they do things the way they do. Without having that valuable information, it will be impossible to make an impact. Discuss the ways you know you will make a fast impact, but also address how you will ensure acceptance by your new team members.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"If hired for this role with KPMG I would want to get to know my team by listening to their suggestions and recommendations for success. I have very strong follow up and up-selling skills that would result in a fast impact on the portfolio that you would be handing off to me. I am a naturally collaborative person, so I am confident that I will create quick results while maintaining strong relationships."
2nd Answer Example
"I plan to make an impact in the first 90 days by being incredibly diligent throughout my training, taking work home to study on the weekends, and getting to know the verbiage used with your clients. I plan to be more than confident in my abilities, so that I can hit the ground running, without any hesitations."
Written by Ryan Brown on October 21st, 2022
Ask The Interviewer
2. What questions do you have for me?
What You Need to Know
'The more I learn, the more I realize what little I understand.' - Albert Einstein.
This question serves two purposes. On one hand, it allows you one more opportunity to showcase the extent of research you've performed on their company. The more research you've performed and the more you've learned should have generated unique questions you can now ask, which will make you a more memorable candidate. The other purpose this question will serve is to give them an opportunity to talk about what they love about their company and their job. They've given you plenty of opportunities to showcase your merits. Now it is your turn to provide them with the same opportunity. The more questions you ask, the more enhanced your communications skills will seem, and the more likely you are to be self-guided and successful at your job. Remember, you are interviewing the company as much as they are interviewing you.
Written by Kevin Downey on October 21st, 2022
Answer Example
"I have quite a few questions written down from extensively reading through the company's website. Many have been answered throughout our interview. However, I do have a few left, if you don't mind. First, I am familiar with the job description, and I understand the expectations and qualifications required. What I am interested in learning more about is the daily routine and what the interaction among the teams looks like. Can you tell me, after onboarding, what the day-to-day job looks like for this position?"
Written by Kevin Downey on October 21st, 2022
Behavioral
3. How would you rate your performance in this interview so far?
What You Need to Know
The interviewer is looking for your honest thoughts on how you feel about your interview performance. The interviewer has their perception, and you have yours. This will reveal how well aligned your realities are and offer insights into your sense of confidence and self-awareness. Consider what the interviewer has said so far and include this in your response, if appropriate. This will demonstrate that you are an active listener and that you pay attention to details. It also offers you an opportunity to circle back to previous questions you could have elaborated on more. If you feel you've left out any relevant information, be sure to mention it. Be truthful and transparent, even if you think that the interview could have gone better. If you feel you're knocking it out of the park, say so by being as modest as possible. Never ask them how they think you are doing. This defeats the purpose of the question. Answering a question with a question is not wise in an interview.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"
2nd Answer Example
"If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
Written by Ryan Brown on October 21st, 2022
Behavioral
4. Do you prefer to work in a team based position or individually?
What You Need to Know
This is a common behavioral question aimed at determining where you fall on the scale of being an extrovert versus an introvert. A more introverted individual recharges their battery in solitary environments, whereas an extroverted individual thrives in social settings. They want to ascertain whether you work well with others or prefer to work solely on your own. Most people fall somewhere in the middle between these two extremes on the scale. How you answer this question will also clue them into how well you would function in their work environment.
Talk to the interviewer about your preference when it comes to teamwork or working individually. Your answer to this question will allow the interviewer to determine your placement in their team environment, so answer as honestly as you can. Exhibit your ability to be productive in any environment. Discuss your ideal environment with the interviewer with realistic expectations. Be sure to research the type of environment that is offered in this position before the interview. Frame your answer in a positive light and exhibit flexibility. Be sure to avoid pigeonholing yourself into one particular scenario. Most people fall somewhere in the middle. Focus your answer on what it takes for you to perform at your best without focusing on how difficult it may be to maintain your focus in other environments.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I have found, in the past, that I work best in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
2nd Answer Example
"I am happy to work either with a team or independently. I truly do not have a preference. Does this position lean to one more than the other, or is there a balanced mix of the two situations?"
User-Submitted Answer
"I like to work in a team when I am thinking through a big decision or complex idea, but if I want to get a lot of work done with no distractions, I prefer to be by myself. I think that working with other people is effective when you are collaborating on new ideas for business projects, but when it comes to cranking out work I think by myself is better."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Good job! You've confirmed that you can adapt to work collaboratively or independently depending on the task. You can give this answer more impact by briefly sharing about a large project or initiative you've collaborated on effectively and then what kind of work you've accomplished independently in the past. This gives the interviewer a clearer picture of the different settings you've worked in.
Behavioral
5. Outside of work, what type of creative activities do you like to pursue?
What You Need to Know
The interviewer would like to get to know you apart from what is on your resume while evaluating how well your personality will potentially fit into their team. The less guarded you are about your personal life, the more it shows you'll be able to foster interpersonal work relationships. However, you're not in any way obligated to discuss personal matters such as your kids or relationship status, for instance.
An emotionally balanced person will have outside activities aside from what's happening in the workplace. Feel free to share the hobbies and interests which you feel make you interesting and affable. Find relatable points of common interest. The more unique your answer, the more memorable a candidate you stand to be. Focus on unique non-work-related skills or hobbies that exhibit your positive qualities. Tell the interviewer about the variety of ways in which you decompress from work and spend your free time.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."
2nd Answer Example
"Outside of work I love to explore my creative side. I practice photography and take sculpting classes on a regular basis. As an avid reader, I also explore writing. Cooking is also art for me, and I try to incorporate creativity into the fun meals I prepare for family and friends."
Behavioral
6. What type of manager brings out the best in you?
What You Need to Know
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. It will also help them ascertain how familiar you are with navigating the five main leadership types; authoritarian, participative, delegative, transactional, and transformational. The example you offer will provide insight into the values and principles that make up your character, your work ethic, and your motivators. By gaining this deeper understanding of your character, your interviewer will be better able to ascertain how well you'll fit in with the culture of their brand.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best in an independent and autonomous environment. Can you describe the management style here?"
2nd Answer Example
"I work best with managers who are highly communicative and approachable. I don't enjoy working in a hierarchy-based environment as I find it does not offer room for new ideas and creative thinking. How would you describe your management style?"
Written by Ryan Brown on October 21st, 2022
Career Goals
7. What is your long-range career objective?
What You Need to Know
Onboarding new employees is a time-consuming and costly endeavor, so the interviewer wants to make sure that this role will be a long-term fit for you. Be open with the interviewer about your dreams within this company, on a long-term basis. Share the advancement from within you hope to pursue, and discuss what you hope to learn from being a part of their organization. The key to answering this question is to express to the interviewer that you plan to be employed by the company for many years to come.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"While visiting your company website, I noticed that you have some leadership opportunities available in a variety of locations. I would love to work my way into a management or leadership role with your organization and would be willing to relocate to do so. I really like what your organization stands for, and I hope to see a current fit, and future growth, here."
Written by Ryan Brown on October 21st, 2022
2nd Answer Example
"That is a great question! I see myself leading a small team of like-minded and passionate individuals who enjoy the work we are accomplishing together. I also see myself working closely with a charity to give back to the community."
Career Goals
8. Are you currently interviewing with any of our competitors? Why do you want to work for KPMG over any of our competitors?
What You Need to Know
Every interviewer wants assurances you are interested in their company. They are also curious where they scale on your job wishlist and are looking for assurances you want to work for them and want to know why, and if there's any sort of timeline you're under. Honesty is always the best policy with this question and it always puts a little fire under the hiring manager if they know you are applying elsewhere. Talk with the interviewer about your search so far and inform them that a role with KPMG is at the top of your wishlist.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I am actively interviewing; however, I am using strong discretion when it comes to the next step in my career. I do understand that some of your competitors are hiring and the positions are competitive. My deciding factor is on the corporate culture and overall reputation of the company. From what I can see, KPMG stands out from the rest when it comes to employee engagement and client satisfaction."
2nd Answer Example
"I have just started my search and have applied to a limited amount of companies. Rather than sending out multiple applications, I have chosen to be very targeted in my search. I want to work for KPMG because, while being a fast-moving and innovative organization, you still maintain old-fashioned values. I appreciated that about your organization and would be very proud to be on your team."
Written by Ryan Brown on October 21st, 2022
Career Goals
9. If you could start your career over again, what direction would you take?
What You Need to Know
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why? They also want to know if there was a plan you formed when you started out in your career, or if you had less direction and are less career focused.
One's career progression is rarely a straight line and detours naturally occur. Focus your answer on your career goals, as a career minded professional, and on your positive attitude towards your pursuits and the skills you picked up along the way which fostered your success and outlook.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely, I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have very fulfilling careers. I enjoy coaching and leading others so, any tasks in my current career that are related to these skills, are very welcome."
Written by Ryan Brown on October 21st, 2022
2nd Answer Example
"I am delighted with the direction my career has taken. If I could change anything I would perhaps have furthered my education to include a unique focus; however, I have no regrets!"
Communication
10. What would you do if a client asked you about a product or service and you were unsure of the answer?
What You Need to Know
The interviewer wants to know how resourceful you are, and whether you can maintain your image as a trusted resource, serving as a representative of their brand. Explain how you would go about assuring them you can provide them the answer, while maintaining their trust and brand loyalty. Exhibit strong communication skills and effective customer service skills as well.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
2nd Answer Example
"I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not an expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."
Written by Ryan Brown on October 21st, 2022
User-Submitted Answer
"I would connect them with someone who I know knows the answer and who may work in the specific department they are asking about. If I could not connect them with someone else I would tell them that I would check and get back to them as soon as possible and apologize that I do not have the answer at this exact moment. And then I would make sure to follow up with them when I do find the answer hopefully quickly."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Well done! Doing everything you can to answer a client's question or meet their need is important to ensuring customer satisfaction and retention. Your answer does a great job of illustrating that you will reach out or research to find the correct answer and then follow up. You can make it even stronger by talking about how you ask probing questions, take notes, or actively listen to ensure you understand exactly what the client is asking. You can also explain that you would advise the client regarding when and how you'll follow up such as through email or phone call within 24 hours.
Communication
11. How do you handle communicating bad news to a fellow worker or subordinate?
What You Need to Know
One of the toughest parts of communication can be delivering bad news to people that you work with and for whom you care. Place more emphasis on your communication skill level rather than focusing on your style. Key points to touch on are your non-defensive communication skills, being an active listener, your ability to mirror, validate and empathize. When we communicate non-defensively, we'll objectify a situation instead of objectifying a person as the source of a problem. This is accomplished by asking clarifying questions so that you can gather information before casting blame. Objectifying the situation with an emotionally mature understanding of where things went wrong focuses on how communication can be improved for the team. Assure the interviewer that you can handle this type of task in a clear, concise, and professional manner.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugarcoat the reasons why. It's best they know so that they can learn from the experience."
Written by Ryan Brown on October 21st, 2022
2nd Answer Example
"I have found that communicating with respect and the intent to support the associate is the best approach. It is important to communicate what behaviors are off track and what resources are available to the associate to get back on track."
Communication
12. How do you explain complicated concepts to those who may not understand?
What You Need to Know
The primary aim of this question is to evaluate your communication skills in how effectively you can explain something complex in relatable terms. Avoid rambling or explaining it in a roundabout way without being condescending. Give the interviewer an example of how you break down information to make it more easily digestible for the average person. Think of a presentation about a complex topic, as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching their heads, trying to figure out what you're saying. When you can define key terms and phrases to make them more relevant to your audience, you have skills! Not everyone can do this. Prepare an example that demonstrates your communication skills and your ability to convey complex information in easy-to-understand terms.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective info-graphics and will often implement those in my presentations."
2nd Answer Example
"Keep it simple, silly! If you cannot explain a concept straightforwardly, then you do not understand it well enough. I recently rolled out a complex compensation plan with many anomalies. I took the approach of sharing a broad overview and providing detail for reference. I often try to make analogies or share complex information in the form of a story."
Written by Ryan Brown on October 21st, 2022
Compatibility
13. We have many strong competitors. What makes KPMG stand out, and how could we improve?
What You Need to Know
It is essential that you extend your research beyond KPMG and its website before your interview. Take the time to brush up on any media coverage, industry-related developments or news, exploring their business landscape and learning about their competitors. What are customers saying online? Check out how KPMG distinguishes itself from their local competitors. Keep your answer positive and complimentary.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"After researching KPMG online, I found that you stand out from the many ways that you give back to your community. On the KPMG website, as well as third-party review sites, people are talking about the charitable contributions and generosity coming from KPMG. This factor makes your company a big stand-out to me because I am serious about working for an organization that is aware of its social impact."
Written by Ryan Brown on October 21st, 2022
2nd Answer Example
"Without having worked in KPMG, it is tough to give suggestions on improvement accurately. I quite like what I have seen so far and feel that your company stands out through your quality standards and search for constant improvement."
Written by Ryan Brown on October 21st, 2022
Compatibility
14. What do you know about our clients at KPMG and the types of services we offer?
What You Need to Know
The interviewer is curious about what lengths you've explored their business, their target clients, and the services KPMG offers. Do your due diligence, write down questions, and be prepared for this question. Share the breadth of your knowledge and ask them questions about what you've learned.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"From what I understand, you provide services primarily to clients within 'ABC Industry'. Your range of services is quite broad which was a big pull for me when applying to KPMG. Could you tell me a little bit more about your primary client base?"
2nd Answer Example
"I have conducted a great amount of research on KPMG before coming here today. I believe that your product range is vast and it would attract a very diverse set of clientele. Is this correct? The one service that stood out to me was (name a service) because it offers exceptional value to established business owners and new entrepreneurs, alike."
Compatibility
15. We have a very specific personality type that fits well with the strong corporate culture at KPMG. Describe your personality in 3 words.
What You Need to Know
Explore KPMG's core values; "Our Values guide our behaviors day-to-day, informing how we act, the decisions we make, and how we work with each other, our clients, companies that we audit, and all our stakeholders. Our values are: Integrity: We do what is right. Excellence: We never stop learning and improving. Courage: We think and act boldly. Together: We respect each other and draw strength from our differences. For Better: We do what matters."
Although this question offers an opportunity to advertise your merits, its subtlety lies in the specific three words you feel say the most about who you are, and how they align with the values they embrace and advertise and would fit in with their work culture. Write a variety of industry related terms in advance that reflect your professionalism. Focus on industry keywords with positive connotations to describe yourself.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"If I could describe my personality in 3 words I would say that I am communicative, helpful, and enthusiastic. I know that KPMG is looking for individuals who work well as part of a team, and someone who brings a great amount of energy. That is me! I would be a great fit for the culture you have created here."
2nd Answer Example
Here are some other words you can use to describe your personality:
- Adaptable
- Considerate
- Diligent
- Inventive
- Persistent
- Resourceful
- Sensible
Customer Service
16. At KPMG we do everything to ensure that our clients are satisfied. What is your client service philosophy?
What You Need to Know
Because KPMG puts so much effort into their customer service reputation, the interviewer needs to be confident that your client service values align with theirs. Go beyond how you aim to deliver a great customer experience through your client interactions. Focus on culture, branding, and creating human connections. Be sure to research the KPMG website and take note of any keywords they use for their clientele. Match your language with theirs. Exhibit positivity and an enthusiasm for working in a customer-centric environment. Everyone wants to feel heard and be treated with respect while seeking validation. Showcase your communication skills by detailing how you actively listen and mirror back to your customers what they're communicating while validating their perception and reality. This is the heart of the adage, 'the customer is always right.'
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I noticed on your website that you put a lot of value into your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, client service goes beyond friendliness and efficiency. You need to understand your client's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Written by Ryan Brown on October 21st, 2022
2nd Answer Example
"My client service philosophy is simple and perhaps a bit traditional. To service someone truly is to be at their service, working with, and for, them to reach their goal together. For this reason, I will always go the extra mile to meet my client's needs. I want them to feel fully supported in their endeavors."
Customer Service
17. How would you describe your relationship with your customers or clients?
What You Need to Know
This question aims to evaluate your customer service skills. Share your approach to building and maintaining strong customer and client relationships and the value you place on them. Share your strategy for strengthening those relationships and your ability to maintain their brand loyalty. Discuss how you nurture them while ensuring they feel valued. Focus on the customer experience delivered through your interactions with your clientele and your team. This will help them assess how well you'll fit into the culture of their brand.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"My customer and client relationships are open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
2nd Answer Example
"I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself, and the organization, better."
User-Submitted Answer
"I value that my customers feel valued. Customers are more willing to return to a firm that not only provides them with appropriate services but makes them feel welcomed and valued as an individual. It is not just about the current sale but you should always be trying to make long-lasting customer relationships."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
Happy customers truly are the heart of any thriving business. You can use this question as an opportunity to talk about how you show customers they're valuable and what those lasting, positive relationships look like. Do you make it a point to provide highly-responsive service or treat them like you would want to be treated? Are your customer relationships open, honest, authentic, or transparent? It's important to use words that help the interviewer visualize how you build strong relationships through purposeful, customer-centered action.
Diligence
18. At KPMG we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.
What You Need to Know
The interviewer is trying to evaluate your commitment to customer service, and how well suited you are to this role. Just because you have a background in customer service doesn't necessarily mean you deliver an exemplary customer-centric experience. Those who are committed to their customers often must be able to innovate and be able to think independently and out of the box. The most important part of any customer experience is the grand finale. How the customer leaves at the end of any customer experience is what they take with them. That exit moment is the make it or break it moment to brand loyalty. How well you fit into the culture of their brand, and how well you deliver that grand finale experience, is what you want to convey. So offer an example of where you've gone above and beyond.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"One example I can give is when one of my larger clients went through a corporate restructuring last year. I was able to help them fill in some gaps in their service needs as I saw potential shifts in their business. Because I have assisted many clients with restructuring projects in the past, I was able to foresee some of the roadblocks they may face and offered my assistance there. The client was very pleased with my proactive approach, and I was able to upsell additional services."
2nd Answer Example
"With each new client that I take on, I conduct a detailed questionnaire with my primary contact. I ask tough questions regarding the pain points in their business. From these answers, I can predict some of their needs faster than they can. I believe this is because it's harder to see your needs when you are directly in the middle of the scenario. Sometimes, it's easier for outsiders to uncover your business' most significant needs."
Direct
19. Have you ever broken a confidentiality agreement?
What You Need to Know
Confidentiality agreements, or non-disclosure agreements, are commonplace and often an industry standard, and companies utilize them for a variety of reasons. Exhibit your experience and professionalism by validating why confidentiality agreements or NDAs are often necessary, and the value you see in them for protecting the interests of all stakeholders. Attest to your integrity and what your word means to you. Offer assurances you have no issues with signing and adhering to them, and that you've never broken any such agreements in the past. Showcase your comfort level with this subject, and your grasp of the big picture.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."
2nd Answer Example
"Confidentiality agreements are necessary and important to protect an organization. I understand the need for confidentiality and take those factors very seriously. I have never broken the trust of my employer."
Education
20. Tell me about a time when you took on a new course to study in order to improve your own work performance.
What You Need to Know
Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of any available courses, if applicable to your career pursuits. Share how this fits into your career goals, and offer them a clearer idea of yourself as a career minded professional.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"Our company offered the Sandler Sales program to anyone in the company who was interested. I took this workshop in 2014 and enjoyed it. My sales increased by 23% that year."
2nd Answer Example
"I took a one-day seminar in Microsoft Excel. I already knew the basics, but my boss liked using macros and pivot tables, and I was spending a lot of time reading the support section to figure out how to use them. The course was very informative."
Written by Ryan Brown on October 21st, 2022
Experience
21. Tell me about your most significant work experience that relates to this position.
What You Need to Know
This question is an excellent example as to why it is crucial for you to thoroughly review the job description, the company and its culture in before your interview. Perform adequate research on yourself as well so that you can draw parallels between your prior experience and the expectations of this role. Most importantly though, share an accomplishment that proved as a significant milestone, and how it served in the continual development of your career.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"In my most recent position I had many related responsibilities such as client relationships, customer service, and cold calling. The job descriptions are very similar; however, your role is a slight step up in responsibilities which would provide the growth that I am looking for."
2nd Answer Example
"I am performing a role very similar to this one at my current employer. However, this role would be a step up for me. After years of working in this field, I am ready for the challenge of leading a team."
Experience
22. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
What You Need to Know
The point of this question is to not to separate yourself from the others on your teams nor to frame them as opponents. If you are performing at your best, the competition will be worried about you, not the other way around. Also, the best competitions are team friendly and collaborative in some manner, especially when the focus is a communal end goal. Think back to the times when you were in a friendly competition at work or were competing with yourself, trying to outperform your prior best. Comb through your background and your accomplishments to ensure you leave nothing on the table.
Detail how you rose to the challenge and were proud of your results. Every day you decide what attitude you'll embrace. The only thing you have control over is your attitude. In a team environment, the right attitude can go a long way. Consider these points when composing your answer.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"My last position was a sales position, and highly commissioned. We had a great work environment where we helped each other and built each other up. The result was a positive work environment, and I enjoyed coming to work each day."
2nd Answer Example
"In my previous position, I worked with some very competitive individuals who were bordering the point of aggression. I can be as competitive as the next person; however, this was next level. I made the best of the situation by keeping my head in the game, remaining focused, and tuning out the unpleasantness of their competitive grind. In the end, I exceeded my targets at 105% to goal. I was happy with my results and the fact that I kept my integrity in place, at the same time."
Experience
23. In this role with KPMG you will be required to make regular presentations to our clients. How comfortable are you with public speaking, and creating PowerPoint presentations?
What You Need to Know
This question aims to answer whether you have a "can-do" attitude. Having a can-do attitude requires stepping outside of one's comfort zone. An eagerness to step outside of one's comfort zone exhibits adaptability and flexibility. For some, public speaking can be a nerve-wracking experience. This question aims to determine how able you are to step outside of your comfort zone, and whether you have experience in this regard. How you answer will offer them insights into your leadership potential and whether you have any formal training in public speaking.
The goal is to outline your comfort zone as consistently stepping outside of your comfort zone. This illustrates a conviction to learn, grow, and develop that recruiters are usually on the hunt for. Detail how you go the extra mile and what you learned from your prior experience.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I am very comfortable with public speaking and would rate myself as an advanced user in PowerPoint. I have attended multiple Toastmaster classes to perfect my public speaking skills. In my current position, I will present to groups from 3 people to 90, ranging from 'lunch and learns' with my internal team to the entire department for my client. I receive consistently positive feedback on my presentations because I like to keep them engaging through the use of analogies and sharp visuals."
2nd Answer Example
"I am an intermediate user in PowerPoint and have no problem improving my skills to an advanced level. When it comes to public speaking, my experience is limited; however, enough to know that I do not suffer from stage fright. I would very much enjoy further exposure to public speaking and the delivery of presentations."
Leadership
24. When do you feel your leadership skills are most effective?
What You Need to Know
Offer your comprehension of the more successful models of the five main leadership types; authoritarian, participative, delegative, transactional, and transformational, and your approach towards and identification of each type. Show the interviewer that you recognize the nuance in balancing control and assembling a team that is trusted and self managed. Any team collaboration starts with clear communication, trust, and honesty. No leader will be successful in delegating without enhanced communication skills. Without ensuring the message sent is the message received, there can be no trusting the work will get done. Consider these points when formulating your response.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"My leadership skills are the most effective when my relationship with the employee isn't just a surface connection. I want to have true knowledge of their life and a good understanding of their career goals. When my employees feel confident that I can help them to achieve their goals, they are more likely to be an engaged part of the team."
2nd Answer Example
"My skills are most effective when we face a tight deadline and have to push through. I pride myself on being and an excellent motivator."
Leadership
25. How do you motivate others on your team?
What You Need to Know
You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence, representing them when needed and showing them you have their back can go a long way in displaying you as a clutch player.
If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Clearly communicating the big picture to each and every member of your team is crucial for making them stakeholders. This involves bringing them into the fold, and not just telling them what to do, but why they are doing it and the stakes involved. Equally important is understanding the motivators of each team member when assembling your teams, and ensuring you are promoting their strengths when assigning tasks, and never setting them up for failure or exploiting their weaknesses. Giving them a sense of accomplishment is integral to motivating their drive towards success.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day on a more positive note."
2nd Answer Example
"I motivate others by complimenting their work, asking them their opinion, and making them feel like a valued part of the team."
Operational
26. Have you ever worked in a cross-functional environment?
What You Need to Know
Working on projects with teams from another department isn't all that uncommon in larger companies. This question aims to elicit a response that will be as telling as the words you choose. It aims to reveal the depth of your work experience and comfort level. Your ability to work with cross-functional teams will prove beneficial and can tip the scales toward a second interview. Talk up any challenges that you've faced in a cross-functional setting, and relay how you overcame them. It's okay to show pride in your work as long as you remain humble, and showcase your expertise and what you learned from the experience. If you haven't much experience in this regard, do your research, and talk up your knowledge while communicating how you look forward to the opportunity to accomplish such a career milestone.
Written by Kevin Downey on October 21st, 2022
Answer Example
"Daily. Frequently, I worked with other departments to meet my client's needs. I see it as part of my approach to customer service. They want their needs to be met, so I don't expect them to navigate our company systems and jump through hoops that I can bound through with little effort and in a fraction of the time. Just make it easier on them. Besides, in the grand scheme of things, this approach makes my job less difficult. I always look at whatever work there is to be done as water. Give it the path of least resistance to flow, and things will run more smoothly."
Written by Kevin Downey on October 21st, 2022
Operational
27. We have a healthy yet competitive culture at KPMG. How do you track your personal successes and metrics? How often do you look at your KPI's?
What You Need to Know
Your answer to this question should be backed up with tangible numbers to back up your hard skills and the results of your expertise. Offer percentages with examples of how you delivered. Using the STAR method, first offer the SITUATION involved with your example. Then move into the TASK which this situation required. Then share the ACTION you took and the RESULT of your actions, back up with hard numbers rather than vagueries. Share recent achievements relevant to the position.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"My current company offers a very robust tracking system where I can view my current metrics on a daily basis. I check these metrics every day because they measure me against my monthly average as well as the company average. It's important in this line of work to keep up to date on results. By keeping on top of my KPI's, I can improve my performance and results whenever necessary."
2nd Answer Example
"In my opinion, the only possible option is to review my KPI's at the beginning of each day and the end of each day. I track my successes and progress through our company CRM and make a plan every morning related to what I need and want to accomplish. At the end of each day, I assess my progress so that I am prepared mentally for the following days' activities."
Organizational
28. How do you balance life and work?
What You Need to Know
This question aims to evaluate your time management skills, your emotional intelligence, and your job satisfaction. How you answer this question will offer the interviewer insights into how you cope with stress, either at work or at home. It is essential to keep a healthy work/life balance to prevent burnout. If an employee is stressed out in their personal life, it hinders their performance, and slows down the entire department, especially when drawing their coworkers into their personal drama. All of these elements can increase poor job satisfaction, burning out, and contribute to attrition. Talk to the interviewer about how you establish balance in your life.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do, it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
2nd Answer Example
"I balance life and work by ensuring that my downtime is spent doing the things that I love. I enjoy hiking, playing squash, and going to the theater. These things energize me and help me to maintain a healthy balance."
Organizational
29. How do you manage your time?
What You Need to Know
The interviewer would like to know more about the types of tools you employ to stay on task, meet deadlines, and reduce stress. How well you manage your time will offer insights into how effective you'll be at your job. Not managing your morning well can cause you to be late to work. Not managing your workflow or projects can cause missed deadlines, or taking your work home with you. If you feel overwhelmed at work because of poor time management, you might bring more stress home from work, not sleep well, not perform at your best at work the next day. Additionally, it will make or break the success of any and all projects you manage, revealing how effectively you meet your deadlines. These are all important things to weigh when determining if you are a good fit for the position. Think about how you manage your projects and daily tasks and discuss how you prioritize when everything demands your attention.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I manage my time by exercising the idea of 'time-blocking.' This process means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."
2nd Answer Example
"Very carefully! I prioritize deadlines and work that needs completion then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."
Performance Based
30. Tell me about a project you completed recently that was ahead of schedule.
What You Need to Know
This question aims to evaluate what you consider "putting your all in" and the level at which you are an overachiever. The interviewer is trying to assess your work ethic, your career goals, and how you go about meeting and exceeding expectations. Describe your system approach, and how you adapt your work style based on the situation. This is an opportunity to highlight what aspects of your work style have greatly benefited your work in the past.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"In my current position, I am expected to cold call 100 customers per week. Most of our associates will break this down into 20 per day, five days per week. What has contributed greatly to my success in this role is that I call 50 customers each day for the first two days and then have time to make additional calls throughout the week. This effort generally equals a 25% surplus of cold calls to my portfolio. I am always ahead of target by going over and above that cold calling schedule."
Written by Ryan Brown on October 21st, 2022
2nd Answer Example
"In my current position, I was given the task of migrating our payroll system to a new provider. Happily, I completed the project two weeks ahead of schedule allowing us to start the new service sooner."
Problem Solving
31. When have you had to change a major component of your project due to new information being presented?
What You Need to Know
This question serves to determine how adaptable you are and to assess your emotional intelligence. For some, when things don't go according to plan, they may suffer from task paralysis, feeling too overwhelmed to act decisively and adapt to changing circumstances. Others may struggle with the overwhelming task before them, and search for alternate paths forward that don't exist. Being able to swivel the focus, act quickly, and remain emotionally balanced is an integral skill. Share an occasion when you faced such an occurrence on a project and how you handled it, ultimately leading to success.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to redo the entire proposal. It took us an additional four days of work but, in the end, the client was delighted with our work, and it resulted in new opportunities with them."
Written by Ryan Brown on October 21st, 2022
2nd Answer Example
"I had worked with a VP in the company, the CEO, and a member of the board to craft a strategic national roll-out plan that included which companies and pitches I would be responsible for, and what they would handle. Two months later, after working on the strategy each week as a collaborative team, I was informed that we were putting a pause on the project until further notice. The executives thought the company wasn't ready for such big clients yet, so instead, I had to scale the national roll-out back to be a local market strategy. After the initial sting and frustration of pulling out of the project, I was able to use that same framework to plan local market roll-outs in several major cities effectively. It proved to be a good learning experience, overall."
Problem Solving
32. What sources do you look to when you need to solve a complicated problem?
What You Need to Know
This question aims to reveal how capably you can think quickly on your feet, how resourceful you are, and whether you are capable of thinking outside the box and how self-managed you are in your work. Offer some relevant examples based on your industry experience. Show the interviewer that you are knowledgeable, are considered a trusted resource among your peers, and that you are self-guided in your work. Exhibit your flexibility, and that you are discerning when it comes to solving issues you run into on your own, and when it is appropriate to ask for help.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"When faced with a complicated problem, I will look to the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma vs. a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
2nd Answer Example
"If there's a complicated problem, I'll write out what I think the possible solutions would be, and make a note of what my gut tells me to do. Then, I will weigh those potential solutions against one another and list the complications that may arise as a result of each choice. Also, I am always open to input or suggestions from those with more experience than I and look to my mentors, their experience, and the training resources, as well as potentially talk the problem out with coworkers or my boss."
User-Submitted Answer
"I like to use my peers or advisors as resources. They know the industry, especially those that are older than me, and might know the answer to my problem. I also look to company websites and reputable sources for answers, as well."
Written by an Anonymous User
Our Professional Interview Coach
Amanda Knight Reviewed the Above Answer
With this question, the interviewer is trying to gain insight into how well you can think creatively or how willing you are to ask for help when a problem is complex. Your answer confirms that you're willing to look to those with more experience for advice. When it comes to other reputable sources, consider giving more detail. Do you refer to handbooks, manuals, or systems for help? You can also offer a relevant example of how you utilized all available resources to solve a complicated problem in your current or a prior role. This helps show the interviewer that you are knowledgeable and equipped to handle complex scenarios.
Salary
33. How would you prefer to be compensated?
What You Need to Know
This question aims to determine your motivators and performance contributions by asking what kind of pay structure you prefer, hourly, salary, or performance-based pay. It is important to brush up on all the pros and cons of each, as well as familiarize yourself with the pay structure this position offers. Be prepared to further discuss your professional worth, your track record for success, current pay rate, and any other bonuses or perks you received in your current employment.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I am currently compensated primarily on a base pay of $60,000 with the opportunity to earn a quarterly bonus based on the company's profits. I would like to be compensated similarly in my next position."
2nd Answer Example
"I am currently making a salary with a bonus incentive on a quarterly and annual basis. I would like to continue down that path but am open to exploring other compensation components such as commission, or working on a draw system."
Situational
34. This position with KPMG requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?
What You Need to Know
The interviewer would like to know to what extent you are a trusted resource in your profession. Share your approach to staying current in your industry and your approach to finding answers fast. In order to be considered a trusted resource for your teams and clients, you must be in-the-know and on top of your game at all times. Share your methods and talk about where you turn to for information when you need it the most.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"When researching, my go-to source is usually LinkedIn. This website offers me a plethora of information whenever I need it. I can research clients, their businesses, their backgrounds, and their competitors in one place. I find LinkedIn to be a very reliable, up-to-date, and convenient source."
2nd Answer Example
"For me, when researching, using a reliable source is key. For that reason. my resources will always be a legitimate news website or books published by known authors."
Teamwork
35. How do you evaluate success among your team members?
What You Need to Know
The interviewer needs to gauge how your evaluation of success aligns with theirs. The manner in which you evaluate your team's success will speak to your success as a project manager. This question aims to determine your approach to project management. Do you keep your eye on the big picture or focus on short-term goals, evaluating success as crossing day-to-day tasks off your list? When you're leading a team, it's imperative to be aware of the level of success that each team member is delivering. One underperforming team player can drag down the entire group. How you answer will also give them insight into not only how you motivate your teams, but what motivates your drive to accomplish the various goals you've set out for yourself in your professional work environment. Talk to the interviewer about your approach. Tie your answer to the success you plan to bring to this particular position.
Written by Kevin Downey on October 21st, 2022
1st Answer Example
"I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Mondays - to set our goals together. Then, on Fridays, to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."
Written by Ryan Brown on October 21st, 2022
2nd Answer Example
"I typically have KPI's (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning and having fun along the way!"