How to Answer: Would you lie to a customer if it was best for the company?
Advice and answer examples written specifically for a Customer Representative job interview.
1. Would you lie to a customer if it was best for the company?
How to Answer
This is a tricky question. You do not want to be automatically tagged as dishonest however; in the customer service industry, some companies have policies in place to prevent unauthorized release of information. A safe answer would go like this, "As long as I am in accordance with company and legal guidelines, I would do what is best for the company and try to effectively solve any issues that may arise."
Answer Example
"As long as I am in accordance with company and legal guidelines, I would do what is best for the company and try to effectively solve any issues that may arise."
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
"I would stick to company policy and legal guidelines while still doing my best to assist the customer."
Amanda's Feedback
I see where you are headed with this response. You've done a good job keeping your response positive. This question is a good opportunity to emphasize your personal integrity and desire to conduct yourself according to corporate and legal guidelines.
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Anonymous Answer
"No, I wouldn't lie, but I would follow company policy regarding the release of information and I would try to solve the problem as best I could without lying."
Stephanie's Feedback
This is a great start, but I suggest adding a closing sentence about your personal commitment to honesty. For example, "I consider myself to be a very honest, ethical person, and I would not feel comfortable exhibiting dishonesty at work."