Customer Representative Mock Interview
Practice 26 Customer Representative interview questions covering conflict resolution, communication skills, and service scenarios.
Question 14 of 26
Would you lie to a customer if it was best for the company?
How to Answer
Example Answer
Community Answers
This is a tricky question. You do not want to be automatically tagged as dishonest however; in the customer service industry, some companies have policies in place to prevent unauthorized release of information. A safe answer would go like this, "As long as I am in accordance with company and legal guidelines, I would do what is best for the company and try to effectively solve any issues that may arise."
"As long as I am in accordance with company and legal guidelines, I would do what is best for the company and try to effectively solve any issues that may arise."
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Anonymous Answer
I would stick to company policy and legal guidelines while still doing my best to assist the customer.
Amanda's Feedback
I see where you are headed with this response. You've done a good job keeping your response positive. This question is a good opportunity to emphasize your personal integrity and desire to conduct yourself according to corporate and legal guidelines.
Anonymous Answer
No, I wouldn't lie, but I would follow company policy regarding the release of information and I would try to solve the problem as best I could without lying.
Stephanie's Feedback
This is a great start, but I suggest adding a closing sentence about your personal commitment to honesty. For example, "I consider myself to be a very honest, ethical person, and I would not feel comfortable exhibiting dishonesty at work."
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