Customer Representative Mock Interview

Practice 26 Customer Representative interview questions covering conflict resolution, communication skills, and service scenarios.

Question 23 of 26

How would you define really great customer support?

How to Answer
Example Answer
Community Answers

The interviewer wants to know you understand basic customer service. This is a great time to exceed any interviewers expectations by giving a great definition of customer service. Display how you understand customer service and what it means to go above and beyond for the customer. You can also give a specific example of a time you gave excellent customer service!

Here is an interview answer example: "Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Once I know I can assist a customer, I do so with a positive attitude. I always want to exceed a customers expectation when I can!"

"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Once I know I can assist a customer, I do so with a positive attitude. I always want to exceed a customers expectation when I can!"

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Anonymous Answer

It's about meeting customer needs. Pay attention to them. Be gentle yet firm when handling difficult customers. Act positively.

Rachelle's Feedback

Great response! I have reworded this slightly, to add impact.

"Great customer support is all about meeting the customers' needs. First, it's important to pay attention to the customer, always being proactive and positive."

Anonymous Answer

Identifying their needs takes priority and then providing the best service possible. Once I understand their needs I can assist with a positive attitude and I always want to exceed customer expectations. Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Once I know I can assist a customer, I do so with a positive attitude. I always want to exceed a customer's expectation when I can.

Amanda's Feedback

Customer support and customer service are similar, but the roles can have different requirements. A positive attitude and making sure you understand the customer's need or expectation is important when providing good customer support or service. Because customer support is usually more considered with resolving technical issues, consider sharing the steps you would take or the strategies you would use to get to the root cause of the customer's issue in order to resolve it.

Anonymous Answer

Great customer support means exceeding the customer's expectations and doing that with a smile and a good
attitude. The first step is to find out what the customer needs by talking and listening actively and repeating back to the customer what they said to ensure understanding. Then, with a positive attitude, taking the steps that need to be accomplished in order to fulfill their needs.

Stephanie's Feedback

This is a solid start, but I suggest incorporating a specific example of a time when you exceeded expectations by providing exceptional customer support. A specific example will go a long way in making your response impactful and memorable!

Anonymous Answer

Great customer support is listening to the customer's complaints, identifying the issues, showing empathy, resolving the problem within the shortest possible time, actively following up with customers to ensure customer satisfaction, and taking feedback from customers to improve customers' experience.

Stephanie's Feedback

This is an excellent start, but you could make your response even stronger by citing a specific example of a time when you provided great customer support. A specific example goes a long way!

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Customer Representative Mock Interview

How would you define really great customer support?

26Customer Representative Interview Questions & Answers

1.Why do you want a job in customer service?

2.What experiences do you have in customer service?

3.What in the past demonstrates your ability to handle customer complaints?

4.Describe a situation when you had a negative customer reaction?

5.Do you tend to give into customer complaints?

6.Give me an example of when you made a customer really unhappy?

7.Give me an example of when you pleased a customer very much?

8.Did you miss any days at work last year?

9.Have you ever called off work when you really could have went?

10.What did you like most about your previous customer service position?

11.Give me an example, outside of a call center, where you have pleased a customer?

12.If a major product was recalled and our call center employees had to stay overtime, how would you react?

13.We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?

14.Would you lie to a customer if it was best for the company?

15.Being in customer service is not the most exciting career, how would you make it fun?

16.What past experiences do you have turning cancellations back into customers?

17.Where do you expect your performance to be after three months on the job?

18.Why are you the best fit for this job?

19.If a customer demands to speak to a manager, what do you do?

20.How do you respond when you do not know the answer to a question?

21.If a customer says you are taking too long to solve the issue, what do you do?

22.Tell me about a time when you turned around a situation wherein a customer that was angry became a customer that was very happy with the results.

23.How would you define really great customer support?

24.When have you provided excellent customer support?

25.In what ways could you improve as a customer service agent?

26.Describe for me a time when you failed at customer service.