How to Answer: How would you define really great customer support?
Advice and answer examples written specifically for a Customer Representative job interview.
5. How would you define really great customer support?
How to Answer
The interviewer wants to know you understand basic customer service. This is a great time to exceed any interviewers expectations by giving a great definition of customer service. Display how you understand customer service and what it means to go above and beyond for the customer. You can also give a specific example of a time you gave excellent customer service!
Here is an interview answer example: "Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Once I know I can assist a customer, I do so with a positive attitude. I always want to exceed a customers expectation when I can!"
Answer Example
"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Once I know I can assist a customer, I do so with a positive attitude. I always want to exceed a customers expectation when I can!"
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attitude. The first step is to find out what the customer needs by talking and listening actively and repeating back to the customer what they said to ensure understanding. Then, with a positive attitude, taking the steps that need to be accomplished in order to fulfill their needs."
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attitude. The first step is to find out what the customer needs by talking and listening actively and repeating back to the customer what they said to ensure understanding. Then, with a positive attitude, taking the steps that need to be accomplished in order to fulfill their needs."
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