Customer Representative Mock Interview
Practice 26 Customer Representative interview questions covering conflict resolution, communication skills, and service scenarios.
Question 23 of 26
How would you define really great customer support?
How to Answer
Example Answer
Community Answers
The interviewer wants to know you understand basic customer service. This is a great time to exceed any interviewers expectations by giving a great definition of customer service. Display how you understand customer service and what it means to go above and beyond for the customer. You can also give a specific example of a time you gave excellent customer service!
Here is an interview answer example: "Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Once I know I can assist a customer, I do so with a positive attitude. I always want to exceed a customers expectation when I can!"
"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Once I know I can assist a customer, I do so with a positive attitude. I always want to exceed a customers expectation when I can!"
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Anonymous Answer
It's about meeting customer needs. Pay attention to them. Be gentle yet firm when handling difficult customers. Act positively.
Rachelle's Feedback
Great response! I have reworded this slightly, to add impact.
"Great customer support is all about meeting the customers' needs. First, it's important to pay attention to the customer, always being proactive and positive."
Anonymous Answer
Identifying their needs takes priority and then providing the best service possible. Once I understand their needs I can assist with a positive attitude and I always want to exceed customer expectations. Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Once I know I can assist a customer, I do so with a positive attitude. I always want to exceed a customer's expectation when I can.
Amanda's Feedback
Customer support and customer service are similar, but the roles can have different requirements. A positive attitude and making sure you understand the customer's need or expectation is important when providing good customer support or service. Because customer support is usually more considered with resolving technical issues, consider sharing the steps you would take or the strategies you would use to get to the root cause of the customer's issue in order to resolve it.
Anonymous Answer
Great customer support means exceeding the customer's expectations and doing that with a smile and a good
attitude. The first step is to find out what the customer needs by talking and listening actively and repeating back to the customer what they said to ensure understanding. Then, with a positive attitude, taking the steps that need to be accomplished in order to fulfill their needs.
Stephanie's Feedback
This is a solid start, but I suggest incorporating a specific example of a time when you exceeded expectations by providing exceptional customer support. A specific example will go a long way in making your response impactful and memorable!
Anonymous Answer
Great customer support is listening to the customer's complaints, identifying the issues, showing empathy, resolving the problem within the shortest possible time, actively following up with customers to ensure customer satisfaction, and taking feedback from customers to improve customers' experience.
Stephanie's Feedback
This is an excellent start, but you could make your response even stronger by citing a specific example of a time when you provided great customer support. A specific example goes a long way!
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