How to Answer: Tell me about a time when you turned around a situation wherein a customer that was angry became a customer that was very happy with the results.
Advice and answer examples written specifically for a Customer Representative job interview.
6. Tell me about a time when you turned around a situation wherein a customer that was angry became a customer that was very happy with the results.
How to Answer
Not every customer interaction turns out to be a success, but most of them should be. You should have plenty of success stories to share with the interviewer.
Here is an interview answer example: "I had once encountered a very angry customer who called about a defective product. My response went like this: 'I'm so sorry about that, that's very disappointing! We always make sure our products arrive correctly so I would be happy to send you a new one!'. The customer was glad that their concern was addressed as soon as possible."
Answer Example
"I had once encountered a very angry customer who called about a defective product. My response went like this: 'I'm so sorry about that, that's very disappointing! We always make sure our products arrive correctly so I would be happy to send you a new one!'. The customer was glad that their concern was addressed as soon as possible."
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