Banks need to establish and retain their customers, so strong relationship-building skills are required to be successful as a bank teller at Wells Fargo. As a teller, you will be the face of the business and have more interactions with customers on a day-to-day basis than anyone else in the bank. The interviewer wants to know that you understand the impression you have on customers and that you're able to build and maintain a relationship and foster trust in the branch and the business. Describe your approach and give examples of how you successfully build relationships.

"During the initial account opening process, I work to begin building trust with the customer. I show genuine interest in them and a desire to help them achieve their goals with us. I use this time to explore more about what it is they're looking for and I use that opportunity to explain the services and products we offer. I never pressure customers but rather focus on educating them. I make mental notes of their children's or pet's name, what area they are from, their interests, etc., so that I can use that in future conversations. When they return to the bank, I greet them by name and with a smile and I engage them in meaningful conversation. I try to make the service I provide them personal and positive."