What are some ways you build relationships with customers?
"When building relationships with other students or those I volunteer with, my approach is one that I would bring to Wells Fargo. I always present in a professional way, greet them warmly and introduce myself. I'm sure customers get used to seeing the same faces at the local branch, so they would be curious or even hesitant about me as a new teller. I would take the time to get to know them and build that relationship on a personal level, so they begin to trust me. I would be accurate in all transactions to help build that trust with them as well. Anytime I interact with a customer, I will maintain a positive attitude, no matter how busy or overwhelmed I feel."
Banks need to establish and retain their customers, so strong relationship-building skills are required to be successful as a bank teller at Wells Fargo. As a teller, you will be the face of the business and have more interactions with customers on a day-to-day basis than anyone else in the bank. The interviewer wants to know that you understand the impression you have on customers and that you're able to build and maintain a relationship and foster trust in the branch and the business. Describe your approach and give examples of how you successfully build relationships.
"During the initial account opening process, I work to begin building trust with the customer. I show genuine interest in them and a desire to help them achieve their goals with us. I use this time to explore more about what it is they're looking for and I use that opportunity to explain the services and products we offer. I never pressure customers but rather focus on educating them. I make mental notes of their children's or pet's name, what area they are from, their interests, etc., so that I can use that in future conversations. When they return to the bank, I greet them by name and with a smile and I engage them in meaningful conversation. I try to make the service I provide them personal and positive."
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