How to Answer: In what ways do you as the branch manager solidify new customer relationships?
Advice and answer examples written specifically for a Wells Fargo job interview.
36. In what ways do you as the branch manager solidify new customer relationships?
How to Answer
Wells Fargo likely sets goals and KPIs for relationship bankers relating to customer acquisition and retention, so it will be critical that you understand how to establish and nurture customer relationships. Assure the interviewer that you understand the value of those relationships. Discuss ways you build your relationship with your customers both short and long-term.
Written by Jaymie Payne on November 29th, 2022
Entry Level Example
"I find that customers value and trust knowledgeable business partners. I take time to educate them on products and services and to answer any questions they have. I strive to make them feel like they are my one and only customer, and I encourage them to reach out via text, phone, email, or in person anytime they have a question or want to review anything. I make sure they know I value their business and treat each customer like my own friend or family member."
Written by Jaymie Payne on November 29th, 2022
Relationship Banker Example
"I work hard to earn our customers' trust and repeat business. Once we have established a new account with a customer, I ensure they are satisfied by checking in regularly. I am proactive and try to catch errors before they result in a delay for the customer. I quickly respond to their outreach and am agile in addressing their concerns or providing solutions."
Written by Jaymie Payne on November 29th, 2022