How do you respond to problems that require a quick solution?

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When it comes to complex problem-solving, decisions do not always come easily. It takes practice, experience, and confidence to learn what decisions yield the best results. Problems that require you to act quickly can include knowing where the fire extinguisher is and grabbing it fast enough to put out a small grease fire in the company kitchen or being asked to take on a new responsibility with only five minutes to decide if you are prepared to take it on. Going with your gut is a skill, and the more you learn to trust your intuition, the easier it becomes to make these decisions. Demonstrate that you are confident and able to react swiftly when the need arises.

"I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in this position for Wells Fargo."

"When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."

"When an urgent problem arises at work, I always try to respond calmly. I am a natural leader, and my team often looks to me for answers. Last week, an administrative employee no-showed on a busy day. I called a temp agency, and they filled the filled in just one hour."

Anonymous Answer

"Given that I have handled many complicated transactions throughout my time with Wells Fargo, I have been able to develop skills to think quickly under pressure, and provide options and solutions to customers who have unique situations with their transactions and accounts, and assess the situation with a clear focus."