If your end-of-night drawer balance was off, what would you do?

"On the rare occasion that my drawer does not balance, I first look at the amount of the difference and scan my entries to see if it stands out to me. If not, I would recount my drawer and then go line by line and match up my drawer. I check my work area to ensure that I didn't forget to enter a check or deposit into the system, and if I cannot resolve the issue, I notify my supervisor so they can evaluate the situation and provide the next steps for resolution."

As a Wells Fargo bank teller, a major responsibility is maintaining your drawer and having an accurate daily balance. The interviewer knows the importance of this task, as thousands of dollars may pass through your hands each day. Describe your resolution process if you find that your drawer doesn't balance at the end of your shift, and take this opportunity to demonstrate your ability to think critically to solve a problem and your integrity in reporting an error or issue.