QUESTION 43 OF 70

Describe your process to close out your teller station at the end of the day.

"The first thing I would do would be to ensure the bank door was locked before I began the process. I would then run a report of my day's activities and look for my total deposits, etc. Then, I would count my drawer's cash and checks and check that against the reports. If there was a discrepancy, I would recount and review the transactions to try and find the error. I would continue that process and make corrections until it was balanced, then I would follow the bank's process of finalizing the process with management."

"At the end of the day, I count my currency and coin and accurately balance my teller station. I compare my totals to the system-generated totals. If there is a discrepancy or issue, I immediately notify my manager so she can double-check it and find a resolution before the next person is at the teller station. I ensure I complete proper tickets and scan any documents into the system that I wasn't able to enter earlier in the day. Lastly, I clean up my work area and ensure it's properly stocked with printer and receipt paper, forms, pens, and other supplies needed."

A critical step in a bank teller's day is the balancing of their teller station drawer. While Wells Fargo likely has their own standard operating procedures for closing, the interviewer would like to learn more about your experience and processes when closing. Describe your approach and be specific in the steps you take to close your station at the end of the day.

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Wells Fargo Mock Interview

Describe your process to close out your teller station at the end of the day.

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