Top banks, like Wells Fargo, process thousands of loan applications a year, so you will likely encounter a rejection at some point. It's important to demonstrate that you know how to handle this situation. Describe your approach to letting customers know they have not been approved, and include soft skills like empathy, compassion, and gentleness in your answer. Also, incorporate ways that you soften the blow to the customer. For example, do you advise them on how to improve their credit, rectify an issue, help them look into other products or solutions, etc.?
