What would you do if a customer came to your teller station, and you were having issues communicating due to a language barrier?

"I know that the Spanish language is prevalent in the area, so I have actually used the Pronto Spanish for Bank Tellers app to learn basic commands and questions to help me prepare for this situation. If a customer came to my window and I was having trouble communicating, I would smile and reassure the customer with positive body language, showing them, I want to serve them and that we will find a way. I would try to phrase my questions in a basic manner and would speak slowly to give them time to process what I was saying. I would use props or drawings where possible, for example, if I needed their ID, I might show them my badge or my own ID to see if that would help them understand what I was asking. I would ask a coworker to assist as well, so that perhaps between the two of us, we would be able to provide the customer with the service they need."

This question allows the interviewer to gain insight into your communication and problem-solving skills. Wells Fargo serves a diverse population of people, so if you are not bilingual, you will need to demonstrate you have the skills to still provide customer service to the customer. Walk the interviewer through how you would handle this situation, being as specific as possible.