Southwest Airlines Mock Interview
Prepare for 39 Southwest Airlines interview questions covering customer service, LUV culture, and operational scenarios.
Question 1 of 39
At Southwest Airlines, Next-Level Hospitality to our Customers is our priority. How will you ensure that our service standards are continually met?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Most of what you need to prepare for your interview can be found on their website. Familiarizing yourself with Southwest will give you a pretty good idea of what their customer service goals look like. Tie in your knowledge of the company with your service standard. Detail how you would contribute to their efforts and what you would bring to this position.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. Southwest understands this as you practice exceptional social responsibility and customer online experiences."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I will ensure that your customer service standards are continually met by following your service protocols exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
For example, this was extracted from their website, "A Culture of Caring - People come first. We're a Company that takes care of its People and its communities, and our People take care of each other. Our unique Southwest Culture is woven into all aspects of our business, from how we treat each other to how we provide Next-Level Hospitality to our Customers. All Employees are responsible for preserving and invigorating our Culture, regardless of position or tenure, which strengthens our Culture of caring. It's a source of pride among Employees and at the Heart of who we are."
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Anonymous Answer
Practice hospitality, Live by the Golden Rule, Don’t be rude.
Marcie's Feedback
Great! Can you explain in more detail exactly how you will carry out these ideals within the role? Also, why it is important for you to do so?
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