Southwest Airlines Mock Interview

Prepare for 39 Southwest Airlines interview questions covering customer service, LUV culture, and operational scenarios.

Question 24 of 39

How do setbacks emotionally affect you and your work?

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Working with the public in the airline industry can often be challenging. So your interviewer is curious about how emotionally intelligent and stable you are and whether those setbacks hold you back from being able to perform. Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace. Ultimately, you want to convey your like-mindedness with their culture and display your personality as a good fit. Southwest says, "Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. We're Cohearts, after all!"

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Experiencing a setback is always disappointing and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am a creative thinker, so setbacks are often used as a new jumping-off point to something even better."

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39Southwest Airlines Interview Questions & Answers

Customer Service

1.At Southwest Airlines, Next-Level Hospitality to our Customers is our priority. How will you ensure that our service standards are continually met?

Experience

2.Tell me about your airline-related training.

Education

3.Do you have any formal training in First Aid or CPR?

Education

4.Have you received training on how to handle an in-flight emergency?

Adaptability

5.As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

Direct

6.In order to work for Southwest Airlines, you are required to pass a criminal record check. Are you comfortable accommodating this?

Customer Service

7.Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

Diligence

8.Employees of Southwest Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

Behavioral

9.Why are you the best choice for Southwest Airlines?

Adaptability

10.All employees of Southwest Airlines are expected to wear a uniform to work. Are you comfortable with this policy?

Situational

11.As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

Compatibility

12.What top skills make you an ideal team member at Southwest Airlines?

Career Goals

13.What do you hope to gain most from your time with Southwest Airlines?

Problem Solving

14.The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

Problem Solving

15.When have you had to shift your priorities in response to sudden changes?

Career Goals

16.How does this position fit into your career goals?

Career Goals

17.If you could start your career over again, what direction would you take?

Teamwork

18.How do you get along with others at work?

Communication

19.Rate your communication skills from 1-10 with proper examples backing your given rating.

Behavioral

20.Personality fit is important to us at Southwest Airlines. How would you describe your personality?

Behavioral

21.What work situations excite and motivate you?

Communication

22.Tell me about a time communication became an issue when working on a team.

Salary

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

25.Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?

Career Goals

26.Where do you see yourself five years from now?

Experience

27.What experience do you have using team-based messaging applications?

Problem Solving

28.How do you determine priorities when you have multiple tasks at hand?

Teamwork

29.How will you earn the trust of your coworkers?

Compatibility

30.What unique qualities would you bring to Southwest Airlines?

Conflict

31.Tell us about a time you didn’t see eye-to-eye with another co-worker. How did you handle this?

Behavioral

32.How do you define success?

Customer Service

33.What is the difference between hospitality and customer service?

Conflict

34.Tell me about a conflict you experienced with a customer.

35.How do you stay positive when something negative impacts you?

Discovery

36.Tell me about yourself.

37.What are your weaknesses?

Compatibility

38.Why should we hire you?

Career Goals

Southwest Airlines Mock Interview

How do setbacks emotionally affect you and your work?

39Southwest Airlines Interview Questions & Answers

1.At Southwest Airlines, Next-Level Hospitality to our Customers is our priority. How will you ensure that our service standards are continually met?

2.Tell me about your airline-related training.

3.Do you have any formal training in First Aid or CPR?

4.Have you received training on how to handle an in-flight emergency?

5.As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

6.In order to work for Southwest Airlines, you are required to pass a criminal record check. Are you comfortable accommodating this?

7.Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

8.Employees of Southwest Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

9.Why are you the best choice for Southwest Airlines?

10.All employees of Southwest Airlines are expected to wear a uniform to work. Are you comfortable with this policy?

11.As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

12.What top skills make you an ideal team member at Southwest Airlines?

13.What do you hope to gain most from your time with Southwest Airlines?

14.The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

15.When have you had to shift your priorities in response to sudden changes?

16.How does this position fit into your career goals?

17.If you could start your career over again, what direction would you take?

18.How do you get along with others at work?

19.Rate your communication skills from 1-10 with proper examples backing your given rating.

20.Personality fit is important to us at Southwest Airlines. How would you describe your personality?

21.What work situations excite and motivate you?

22.Tell me about a time communication became an issue when working on a team.

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

25.Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?

26.Where do you see yourself five years from now?

27.What experience do you have using team-based messaging applications?

28.How do you determine priorities when you have multiple tasks at hand?

29.How will you earn the trust of your coworkers?

30.What unique qualities would you bring to Southwest Airlines?

31.Tell us about a time you didn’t see eye-to-eye with another co-worker. How did you handle this?

32.How do you define success?

33.What is the difference between hospitality and customer service?

34.Tell me about a conflict you experienced with a customer.

35.How do you stay positive when something negative impacts you?

36.Tell me about yourself.

37.What are your weaknesses?

38.Why should we hire you?

39.Why do you want to work for Southwest Airlines?