Southwest Airlines Mock Interview
Prepare for 39 Southwest Airlines interview questions covering customer service, LUV culture, and operational scenarios.
Question 15 of 39
When have you had to shift your priorities in response to sudden changes?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Herb Kelleher said, "We have a strategic plan, it's called doing things," and "Just because you don't announce your plan doesn't mean you don't have one."
A sudden shift in priorities requires quick thinking and the ability to handle such contingencies with composure and grace. So think about a time you had to change your priorities on a dime. Assure the interviewer that you can respond professionally to sudden changes. As they state on their website, "We wouldn't be Southwest without our People, who are the Heart of it all. We know change is a journey that requires intentional action, honest dialogue, and open hearts and minds. Over time, data can begin to tell the story of how we are changing, it'll be a story that we'll write together."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my current role, our schedule is changed regularly and always at short notice. I have adapted very well to these frequent, sudden changes."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"The airline industry is full of sudden changes, most frequently when flight times are changed. This change affects everyone's schedule when it happens. I can roll with the punches and understand that I must respond positively and swiftly when sudden changes are made."
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