How to Answer: When have you had to shift your priorities in response to sudden changes?
Advice and answer examples written specifically for a Southwest Airlines job interview.
34. When have you had to shift your priorities in response to sudden changes?
How to Answer
Herb Kelleher said, "We have a strategic plan, it's called doing things," and "Just because you don't announce your plan doesn't mean you don't have one."
A sudden shift in priorities requires quick thinking and the ability to handle such contingencies with composure and grace. So think about a time you had to change your priorities on a dime. Assure the interviewer that you can respond professionally to sudden changes. As they state on their website, "We wouldn't be Southwest without our People, who are the Heart of it all. We know change is a journey that requires intentional action, honest dialogue, and open hearts and minds. Over time, data can begin to tell the story of how we are changing, it'll be a story that we'll write together."
Written by Kevin Downey on February 2nd, 2023
Answer Example
"In my current role, our schedule is changed regularly and always at short notice. I have adapted very well to these frequent, sudden changes."
Written by Rachelle Enns
Experienced Example
"The airline industry is full of sudden changes, most frequently when flight times are changed. This change affects everyone's schedule when it happens. I can roll with the punches and understand that I must respond positively and swiftly when sudden changes are made."
Written by Rachelle Enns