Marcie Wilmot
Question sets by Marcie
How Marcie coaches an answer
A real member answer with Marcie's written response — the kind of feedback that turns a decent answer into a strong one.
"To me, customer service goes beyond friendliness and efficiency. Understanding your customer's needs so that you can respond appropriately to their landscape changes."
Perfect! The interviewer will appreciate that you recognize that great customer service includes not only being friendly and fast but also being able to identify and solve the customer's problem. Great job! Are there any examples you can include here of a time or two in the past when you successfully identified and fulfilled a customer's needs?
QUESTION · MANAGEMENT How do you successfully motivate your team? Read feedback Hide feedback
"to know them; see what they are passionate about and how they like to be recognized"
Nice! Getting to know your colleagues, learning about their passions, and understanding how they like to be recognized are all great ways to motivate your team members. For example, some people are driven by financial incentives while others just want verbal praise. Having this knowledge will allow you to provide incentives that truly motivate your team. You could also mention sharing your vision, setting clear goals, encouraging teamwork, being communicative, establishing a respectful and fun working environment, and providing avenues of growth and development as other ways to motivate them as well.