How to Answer: Rate your communication skills from 1-10 with proper examples backing your given rating.
Advice and answer examples written specifically for a Southwest Airlines job interview.
12. Rate your communication skills from 1-10 with proper examples backing your given rating.
How to Answer
Being an effective communicator is essential in the service and hospitality industry, and Southwest Airlines considers them as both. Your interviewer is curious about how skilled a communicator and active listener you are. Evaluate what it means to be an effective communicator and your strengths across the varying communication skills required for your profession. Rate yourself on a scale of 1-10, quantifying why you chose that particular rating.
Written by Kevin Downey on February 2nd, 2023
What You Need to Know
Southwest prides itself on "communicating the Southwest way. Maintaining a personal connection between employees and customers is key at Southwest. Remaining a 'high-touch' organization that is true to its values and connected to both employees and customers are all top priorities at Southwest Airlines."
Written by Kevin Downey on February 2nd, 2023
Answer Example
"I rate my communication skills as a 9/10 as I am not always as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."
Written by Rachelle Enns
Experienced Example
"Clear communication is essential in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."
Written by Rachelle Enns
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