Southwest Airlines Mock Interview
Prepare for 39 Southwest Airlines interview questions covering customer service, LUV culture, and operational scenarios.
Question 19 of 39
Rate your communication skills from 1-10 with proper examples backing your given rating.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Being an effective communicator is essential in the service and hospitality industry, and Southwest Airlines considers them as both. Your interviewer is curious about how skilled a communicator and active listener you are. Evaluate what it means to be an effective communicator and your strengths across the varying communication skills required for your profession. Rate yourself on a scale of 1-10, quantifying why you chose that particular rating.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I rate my communication skills as a 9/10 as I am not always as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Clear communication is essential in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Southwest prides itself on "communicating the Southwest way. Maintaining a personal connection between employees and customers is key at Southwest. Remaining a 'high-touch' organization that is true to its values and connected to both employees and customers are all top priorities at Southwest Airlines."
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Anonymous Answer
in my last two jobs, communication was very important as it is with Southwest. I would give myself 8/10 with always room to improve.
Jaymie's Feedback
The interviewer will appreciate an honest self-assessment, especially when you acknowledge that no one is perfect and there is always room for growth. Can you go into more detail about the specific communication skills you feel you're strong in (active listening, empathy, compassion, verbal and nonverbal, written and email communication, communication style, etc.)? Try to be specific in the skills that will transfer well into the role. If you've received past performance reviews or positive feedback from managers regarding your communication skills, be sure to speak to that as well to really showcase your skills and abilities in this area.
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