39 Southwest Airlines Interview Questions & Answers

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"Getting things done is just doing your job. So I wouldn't ever call doing my job a success. I'd call that the bare minimum. However, making going above and beyond the standard of my work a success. I define success as going the extra mile and feeling good about it."

Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"I define success not only by what I accomplish but how those accomplishments were reached. The means have to justify the ends. If, after facing any challenge, the team is stronger, tighter, and in better shape than before, I consider that a success."

Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

Your interviewer is curious about what your philosophical outlook for success looks like. It is as much about your attitude as your experience and work ethic. So share your broader view of what success means to you. For example, Southwest defines their model of success by these three keywords: efficiency, discipline, and excellence.

Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

Herb Kelleher, the founder of Southwest Airlines, once said, "Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding." Success doesn't always equate to accomplishing something, but to how you accomplish it and your formula to repeating that success.

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Getting things done is just your job. I want to always go above and beyond that extra mile and feel good about it.

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It sounds like you've thought about what success means to Southwest Airlines. If customers have a positive experience, they will return and use the services again, so your definition of success of going above and beyond should align nicely with the organization's mission and goals.

Southwest Airlines Mock Interview

How do you define success?

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