Southwest Airlines Mock Interview

Prepare for 39 Southwest Airlines interview questions covering customer service, LUV culture, and operational scenarios.

Question 32 of 39

How do you define success?

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Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"Getting things done is just doing your job. So I wouldn't ever call doing my job a success. I'd call that the bare minimum. However, making going above and beyond the standard of my work a success. I define success as going the extra mile and feeling good about it."

Kevin Downey

"I define success not only by what I accomplish but how those accomplishments were reached. The means have to justify the ends. If, after facing any challenge, the team is stronger, tighter, and in better shape than before, I consider that a success."

Kevin Downey

Your interviewer is curious about what your philosophical outlook for success looks like. It is as much about your attitude as your experience and work ethic. So share your broader view of what success means to you. For example, Southwest defines their model of success by these three keywords: efficiency, discipline, and excellence.

Kevin Downey

Herb Kelleher, the founder of Southwest Airlines, once said, "Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding." Success doesn't always equate to accomplishing something, but to how you accomplish it and your formula to repeating that success.

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Anonymous Answer

Getting things done is just your job. I want to always go above and beyond that extra mile and feel good about it.

Jaymie's Feedback

It sounds like you've thought about what success means to Southwest Airlines. If customers have a positive experience, they will return and use the services again, so your definition of success of going above and beyond should align nicely with the organization's mission and goals.

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39Southwest Airlines Interview Questions & Answers

Customer Service

1.At Southwest Airlines, Next-Level Hospitality to our Customers is our priority. How will you ensure that our service standards are continually met?

Experience

2.Tell me about your airline-related training.

Education

3.Do you have any formal training in First Aid or CPR?

Education

4.Have you received training on how to handle an in-flight emergency?

Adaptability

5.As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

Direct

6.In order to work for Southwest Airlines, you are required to pass a criminal record check. Are you comfortable accommodating this?

Customer Service

7.Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

Diligence

8.Employees of Southwest Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

Behavioral

9.Why are you the best choice for Southwest Airlines?

Adaptability

10.All employees of Southwest Airlines are expected to wear a uniform to work. Are you comfortable with this policy?

Situational

11.As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

Compatibility

12.What top skills make you an ideal team member at Southwest Airlines?

Career Goals

13.What do you hope to gain most from your time with Southwest Airlines?

Problem Solving

14.The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

Problem Solving

15.When have you had to shift your priorities in response to sudden changes?

Career Goals

16.How does this position fit into your career goals?

Career Goals

17.If you could start your career over again, what direction would you take?

Teamwork

18.How do you get along with others at work?

Communication

19.Rate your communication skills from 1-10 with proper examples backing your given rating.

Behavioral

20.Personality fit is important to us at Southwest Airlines. How would you describe your personality?

Behavioral

21.What work situations excite and motivate you?

Communication

22.Tell me about a time communication became an issue when working on a team.

Salary

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

25.Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?

Career Goals

26.Where do you see yourself five years from now?

Experience

27.What experience do you have using team-based messaging applications?

Problem Solving

28.How do you determine priorities when you have multiple tasks at hand?

Teamwork

29.How will you earn the trust of your coworkers?

Compatibility

30.What unique qualities would you bring to Southwest Airlines?

Conflict

31.Tell us about a time you didn’t see eye-to-eye with another co-worker. How did you handle this?

Behavioral

32.How do you define success?

Customer Service

33.What is the difference between hospitality and customer service?

Conflict

34.Tell me about a conflict you experienced with a customer.

35.How do you stay positive when something negative impacts you?

Discovery

36.Tell me about yourself.

37.What are your weaknesses?

Compatibility

38.Why should we hire you?

Career Goals

Southwest Airlines Mock Interview

How do you define success?

39Southwest Airlines Interview Questions & Answers

1.At Southwest Airlines, Next-Level Hospitality to our Customers is our priority. How will you ensure that our service standards are continually met?

2.Tell me about your airline-related training.

3.Do you have any formal training in First Aid or CPR?

4.Have you received training on how to handle an in-flight emergency?

5.As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

6.In order to work for Southwest Airlines, you are required to pass a criminal record check. Are you comfortable accommodating this?

7.Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

8.Employees of Southwest Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

9.Why are you the best choice for Southwest Airlines?

10.All employees of Southwest Airlines are expected to wear a uniform to work. Are you comfortable with this policy?

11.As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

12.What top skills make you an ideal team member at Southwest Airlines?

13.What do you hope to gain most from your time with Southwest Airlines?

14.The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

15.When have you had to shift your priorities in response to sudden changes?

16.How does this position fit into your career goals?

17.If you could start your career over again, what direction would you take?

18.How do you get along with others at work?

19.Rate your communication skills from 1-10 with proper examples backing your given rating.

20.Personality fit is important to us at Southwest Airlines. How would you describe your personality?

21.What work situations excite and motivate you?

22.Tell me about a time communication became an issue when working on a team.

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

25.Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?

26.Where do you see yourself five years from now?

27.What experience do you have using team-based messaging applications?

28.How do you determine priorities when you have multiple tasks at hand?

29.How will you earn the trust of your coworkers?

30.What unique qualities would you bring to Southwest Airlines?

31.Tell us about a time you didn’t see eye-to-eye with another co-worker. How did you handle this?

32.How do you define success?

33.What is the difference between hospitality and customer service?

34.Tell me about a conflict you experienced with a customer.

35.How do you stay positive when something negative impacts you?

36.Tell me about yourself.

37.What are your weaknesses?

38.Why should we hire you?

39.Why do you want to work for Southwest Airlines?