Prepare for 39 Southwest Airlines interview questions covering customer service, LUV culture, and operational scenarios.
Question 30 of 39
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
There are some things your resume cannot do, such as showing off your personality and how well you would fit into the Southwest team of Cohearts. Thoroughly familiarize yourself with the Southwest culture and identify how like-minded you are and how you would contribute to their environment. Take advantage of this opportunity to share some of your unique qualities and be sure to tie these qualities into how they will benefit the company.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help concerning customer service and sales. My up-selling percentages are always very high."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Southwest's webpage describes their culture: "Employees of Southwest Airlines are encouraged to 'Live the Southwest Way.' This includes having a Warrior Spirit (work hard, desire to be the best, be courageous), a Servant's Heart (put others first, live by The Golden Rule), and a Fun-LUVing Attitude (be a passionate Team player, have fun)."
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I have respect for all types of people. I love to listen and help others. It's a strong customer service I have instilled in me working with so many different kinds of customers.

Jaymie's Feedback
Southwest Airlines recognizes, respects, and values differences, so the interviewer will be pleased to hear that you value inclusivity and work well with other team members. Strong customer service skills will also be valuable to share!
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Written by Rachelle Enns
39 Questions & Answers • Southwest Airlines

By Rachelle

By Rachelle