How to Answer: The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
Advice and answer examples written specifically for a Southwest Airlines job interview.
35. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
How to Answer
Your interviewer is curious about how you navigate the unexpected and whether you take charge of your personal development and make a habit of stepping outside your comfort zone. Southwest Airlines's founder once said, "I learned it by doing it, and I was scared to death." How you face unexpected difficulty can say a lot about your character. Share with your interviewer a time when you encountered an unexpected challenge. Describe how you handled the situation according to their values and principles.
Written by Kevin Downey on February 2nd, 2023
1st Answer Example
"The greatest difficulty I have faced was my unexpected layoff during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I earned enough to avoid financial strain and am proud of my ability to be versatile when required."
Written by Rachelle Enns
2nd Answer Example
"I face unexpected difficulty frequently in my current position. The company is under financial strain, and some days we cannot deliver the customer experience we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."
Written by Kevin Downey on February 2nd, 2023