Southwest Airlines Mock Interview
Prepare for 39 Southwest Airlines interview questions covering customer service, LUV culture, and operational scenarios.
Question 2 of 39
Tell me about your airline-related training.
How to Answer
General
Experienced
What You Need to Know
Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
If you are new to the airline industry and haven't received any training specific to this role, consider what training you have that might be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Before walking your interviewer through any on-the-job training you feel might be helpful, research to ensure it is relatable to what they offer. Regardless of any industry-related training you have been through, Southwest Airlines will provide training specific to their airline as part of your onboarding and continuous development.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Although I have not taken specific airline-related training, I have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Spend time learning all you can about Southwest Airlines University. "With 60,000 Southwest Employees enrolled, SWA U has a student body size similar to Big Ten universities. Vice President of Southwest Airlines University Elizabeth Bryant explains that SWA U has a mission to provide the tools, skills, and resources Employees need to excel and reach their full potential."
Write Your Answer
0 - Character Count
Anonymous Answer
I had 4 weeks of industry-related training with Omni Air International. It was intense and overwhelming. But I learned to focus on what needed to be learned now, not tomorrow or 2 days from now. I also utilized note cards and Quizlet to help me learn.
Marcie's Feedback
Awesome! Can you talk more about what you learned during that training and how it will help you excel in this new role?
Unlock All 39 Southwest Airlines Questions
Unlock insider answers that reflect Southwest's unique hiring style and culture-first approach.
Get StartedJump to Question