How to Answer: Tell us about a time you didn’t see eye-to-eye with another co-worker. How did you handle this?
Advice and answer examples written specifically for a Southwest Airlines job interview.
18. Tell us about a time you didn’t see eye-to-eye with another co-worker. How did you handle this?
How to Answer
Many of the roles at Southwest require you to be close to your coworkers for extended periods of time. For some, this could be part of the allure of the job. For others, this might prove more difficult. Therefore, your interviewer is curious not only about how you might cope in an environment like theirs. They also want to determine how adept you are at conflict resolution and how developed your nondefensive communication skills are.
"A company is stronger if it is bound by love rather than by fear." - Southwest Airlines Founder Herb Kelleher.
Written by Kevin Downey on February 2nd, 2023
Experienced Example
"Not long ago, I worked with someone who had a different way of doing things. It wasn't that their way of doing things was wrong. It was just what worked for them. However, they could be a bit overbearing and often argued that what works for them should be the way everyone should do it. At first, I felt a little bullied by this individual and tried doing it their way, but since their approach wasn't my style, it didn't meet my standards. Eventually, when we would share a joint task or project, I would ask them how they wanted to divide our tasks rather than how we should approach the project as a whole. Then I would tell them how I would handle my tasks, according to my nature, and eventually, we got this approach to work where we could complement each other rather than clash."
Written by Kevin Downey on February 2nd, 2023
Answer Example
"I recently worked with someone who would frequently cut corners in ways that I didn't agree with. I frequently tried to encourage more ethical behavior and lead by example; however, this had little impact. The fact is, I otherwise quite enjoyed working with them, and I tried to keep them from risking their position, but they were often dismissive. Then someone new came on board, and this employee pushed the envelope too far when it came to bending the rules. The new hire reported them, and they suffered repercussions for their actions, which I suppose was inevitable."
Written by Kevin Downey on February 2nd, 2023
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