Prepare for 39 Southwest Airlines interview questions covering customer service, LUV culture, and operational scenarios.
Question 9 of 39
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Skills will only take you so far. You need to feel like a good fit and embrace and embody the Southwest Airlines brand as a representative. In any interview, you must convey that you believe this opportunity is a mutual fit, that you would complement their teams and culture, and that their environment is ideal for your personality, productivity, and goals. So, before your interview, examine their culture and the keywords and phrases they used to define their culture. Talk to the interviewer about what makes you a memorable candidate. Discuss unique skills and characteristics that will make you a memorable candidate.
As the founder of Southwest Airlines once said, "You don't hire for skills, you hire for attitude. You can always teach skills."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am the top candidate for Southwest Airlines because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in three languages, which allows me to communicate smoothly with a large range of customers."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As you can see, I am invested in this interview process with Southwest and will bring this same dedication to you if hired. You won't be disappointed."
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Anonymous Answer
I’m a top candidate for Southwest Airlines because I already bring 3 years of industry experience. I have developed excellent customer skills in previous management positions and I go above and beyond to bring customer satisfaction.
Marcie's Feedback
Awesome! Build out your answer more by mentioning other skills, qualities, and experience that you bring to the table. Talk about what differentiates you compared to other candidates. Nice job!
Anonymous Answer
I’m a positive, proactive, professional person. I thrive in an environment that relies heavily upon teamwork. I’m confident that with the superior training SW offers I’ll offer even more value to the company.

Jaymie's Feedback
These are all good qualities and characteristics to share with the interviewer. Remember, there may be several applicants, so giving a really impactful answer here is essential to help you stand out from the crowd.
Anonymous Answer
I bring my 33 years of customer service experience plus my previous experience in my 8 years as a flight medic with the Air Force.

Jaymie's Feedback
This is a great experience to share with the interviewer. If you have any other skills, qualities, or characteristics that align with the job posting, be sure to share those as well. A mix of experience, education, technical skills, and soft skills is ideal in your response.
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Written by Rachelle Enns
39 Questions & Answers • Southwest Airlines

By Rachelle

By Rachelle