Southwest Airlines Mock Interview
Prepare for 39 Southwest Airlines interview questions covering customer service, LUV culture, and operational scenarios.
Question 28 of 39
How do you determine priorities when you have multiple tasks at hand?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Whether you have had professional leadership experience or not, it holds value to exhibit your leadership potential and the initiative you take when addressing the needs of your team or your customers. Describe how you approach which tasks require more of your attention over others when priorities change and you feel torn between various projects or tasks. Assure the interviewer that you can be diligent when assessing your priorities. "We believe support is a key part of every Leader's empowerment."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require additional hours from me. Never have I under-delivered on a deadline."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members you can rely on to step in when you become too busy."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Southwest Airlines is the largest operator of the Boeing 737 worldwide, with over 700 in service and each aircraft averaging six flights per day. They are a busy airline with multiple items on the go at all times.
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Anonymous Answer
My broker and I have a meeting every morning and go over the files and tasks of the day and prioritize them of most importance from 1-10 or however many tasks we have, depending on which needs to be done first.
Marcie's Feedback
So you consider the importance of each task. What about their urgency? You might mention this as well. Also, consider including an example of a time when you successfully prioritized multiple tasks. Good job!
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