Southwest Airlines Mock Interview
Prepare for 39 Southwest Airlines interview questions covering customer service, LUV culture, and operational scenarios.
Question 12 of 39
What top skills make you an ideal team member at Southwest Airlines?
How to Answer
General 1
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Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Your resume will list the varying hard skills which qualify you for the position. However, this question is more centered around those harder-to-quantify soft skills, from time management to interpersonal skills. Southwest places a great deal of emphasis on attitude being their valued trait. As Herb Kelleher once said, "The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I see that your job description requests a candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:
- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty
Write Your Answer
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Anonymous Answer
I’m adaptable to changing situations. Having worked at _______ we were accustomed to changing schedules and differing shuttle times. I’m also organized, honest, and driven by customer satisfaction.
Marcie's Feedback
Nice! Remind the interviewer why being adaptable, organized, honest, and driven to satisfy the customer will allow you to excel in this position. Connect these skills to the role itself. Good job!
Anonymous Answer
I work very well under pressure. I worked at ______, I am very adaptable to all kinds of situations
Jaymie's Feedback
These are good skills to share with the interviewer. Be sure to read the job description carefully (if you haven't already) and tie in any core skills required for the job. You can also research the organization's core values and incorporate one or two of those in your answer as well to demonstrate your alignment.
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