MockQuestions

Southwest Airlines Interview Questions

To help you prepare for a Southwest Airlines job interview, here are 35 interview questions and answer examples.

Southwest Airlines was updated by on February 2nd, 2023. Learn more here.

Question 1 of 35

As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

How to Answer

The interviewer wants to know if you fully grasp the responsibilities with realistic expectations surrounding the role you are applying for. How you answer will inform them of how informed and prepared you are for the interview while offering insights into how flexible you are. Assure the interviewer that you understand the inconsistent schedule associated with being a Flight Attendant. Use comparable professional examples if you have relevant experiences to draw on.

Written by Kevin Downey on February 2nd, 2023

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35 Southwest Airlines Interview Questions & Answers

  • Adaptability

    1. As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

      How to Answer

      The interviewer wants to know if you fully grasp the responsibilities with realistic expectations surrounding the role you are applying for. How you answer will inform them of how informed and prepared you are for the interview while offering insights into how flexible you are. Assure the interviewer that you understand the inconsistent schedule associated with being a Flight Attendant. Use comparable professional examples if you have relevant experiences to draw on.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      In October 2022, The International Association of Machinists and Aerospace Workers (IAMAW) negotiated a new five-year agreement providing job protections, a fairer pay scale for their Southwest Airlines members, and improved mandatory overtime rules to offer a higher quality of life. Read through it before your interview to answer any questions or concerns you may have. Discussing union-related issues in an interview can often be a touchy subject. So avoid it altogether and learn what protections are offered to you. This will allow you to answer any interview questions such as these confidently.

      Written by Kevin Downey on February 2nd, 2023

      Experienced Example

      "In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This schedule is part of the lifestyle of a Flight Attendant, and I completely understand. I'm happy to work any hours offered to me."

      Written by Rachelle Enns

      General Example

      "I am available for a wide range of hours and overtime. I prefer to be aware of my schedule ahead of time so I can make appropriate childcare arrangements."

      Written by Rachelle Enns

  • Adaptability

    2. All employees of Southwest Airlines are expected to wear a uniform to work. Are you comfortable with this policy?

      How to Answer

      Uniforms are sometimes controversial among organizations. Yet, in the airline industry, uniforms are an industry standard, but most airlines have been redesigning their uniforms to be more appropriate for the times. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Southwest Airlines.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      Perform your research before your interview and read the Southwest Airlines Blog, where they discuss the redesign of their logo and uniforms. "Southwest Employees officially donned the new uniforms in June 2017. The Company's new Heart logo, striped with sunrise yellow and a warm red, projected a sleekly modern yet soulful look. Shorts. Pants. Polos. Blouses. A skirt. Two dresses. From hemline to neckline, the uniforms were authentically Southwest. Approachable but professional. Comfortable yet chic. Striking and personable. 75 pieces would be made available to facilitate mixing and matching."

      Written by Kevin Downey on February 2nd, 2023

      Experienced Example

      "I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Southwest Airlines."

      Written by Rachelle Enns

      General Example

      "Uniforms are important in this industry, so I am comfortable with this policy. I would love to see the uniforms before I fully commit."

      Written by Rachelle Enns

  • Behavioral

    3. What work situations excite and motivate you?

      How to Answer

      "All employees are responsible for preserving and invigorating our culture, regardless of position or tenure, which strengthens our culture of caring. It's a source of pride among Employees and at the Heart of who we are." Your interviewer is not only interested in understanding how they can help you bring your best self to work, but they understand that to do this, they need to know how to keep you motivated and excited to come to work every day. Tell the interviewer what they could do to ensure you are happy and productive.

      Written by Kevin Downey on February 2nd, 2023

      General Example

      "I am most motivated on the job when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."

      Written by Rachelle Enns

      General Example

      "I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."

      Written by Rachelle Enns

  • Behavioral

    4. Personality fit is important to us at Southwest Airlines. How would you describe your personality?

      How to Answer

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This example could include buzzwords such as extroverted, energetic, and confident. For Southwest, it doesn't hurt to be more extroverted and energetic. But don't worry; it's not a deal breaker if you are not. As they state on their careers website, "No matter where you're flying from or what area of Southwest interests you, we're connecting each other to what matters most. We recognize that every experience, perspective, and background makes an incredible impact on our Company. We encourage bringing your authentic self to work and celebrating what makes you unique!"

      Written by Kevin Downey on February 2nd, 2023

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  • Behavioral

    5. Why are you the best choice for Southwest Airlines?

      How to Answer

      Skills will only take you so far. You need to feel like a good fit and embrace and embody the Southwest Airlines brand as a representative. In any interview, you must convey that you believe this opportunity is a mutual fit, that you would complement their teams and culture, and that their environment is ideal for your personality, productivity, and goals. So, before your interview, examine their culture and the keywords and phrases they used to define their culture. Talk to the interviewer about what makes you a memorable candidate. Discuss unique skills and characteristics that will make you a memorable candidate.

      As the founder of Southwest Airlines once said, "You don't hire for skills, you hire for attitude. You can always teach skills."

      Written by Kevin Downey on February 2nd, 2023

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  • Behavioral

    6. How do you define success?

      How to Answer

      Your interviewer is curious about what your philosophical outlook for success looks like. It is as much about your attitude as your experience and work ethic. So share your broader view of what success means to you. For example, Southwest defines their model of success by these three keywords: efficiency, discipline, and excellence.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      Herb Kelleher, the founder of Southwest Airlines, once said, "Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding." Success doesn't always equate to accomplishing something, but to how you accomplish it and your formula to repeating that success.

      Written by Kevin Downey on February 2nd, 2023

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  • Career Goals

    7. Where do you see yourself five years from now?

      How to Answer

      Although it may be impossible to know where you will be in five years, they are curious whether you have a five-year career plan. Assure your interviewer that this opportunity aligns with your career goals, given all possible circumstances, and that you could see yourself as a long-term fit for their company.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      As stated on their website, "At Southwest, employees are empowered to use common sense and good judgement to make the right calls when the situation demands. Employees own their decisions and, ultimately, their career at the company. Training and personal development is led by Southwest University, the company's training institution that offers new hires, employees, and managers courses specific to their day-to-day needs. Learning, at Southwest, is encouraged to be embraced as a never-ending process."

      Written by Kevin Downey on February 2nd, 2023

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  • Career Goals

    8. What do you hope to gain most from your time with Southwest Airlines?

      How to Answer

      Your interviewer would like to see that you are wholeheartedly interested in working for Southwest Airlines and are interested in a long-term career relationship with them. They are curious about your hopes and aspirations and what you hope to gain from your time with Southwest Airlines. Discuss how you feel your career would benefit from this position. Show that you've performed extensive research on the opportunities this would present for you and that you are taking this opportunity seriously.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      As they state on their website, "At Southwest, 80 to 90% of both supervisory and managerial roles were filled by internal candidates. That way, the company installs the philosophy of meritocracy and focuses on building, forming, and training future leaders."

      Written by Kevin Downey on February 2nd, 2023

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  • Career Goals

    9. If you could start your career over again, what direction would you take?

      How to Answer

      One's career journey is rarely linear. Therefore, the hiring manager is curious about what your other career interests will reveal about your personality. However, focus on the industry you are in and how you apply your talents and motivators toward a long-term career with them. Showing discontent with your career will imply that you'll likely burn out quickly on the job and not be in it for the long haul. As quoted by the founder of Southwest Airlines, "If you're crazy enough to do what you love for a living, then you're bound to create a life that matters."

      Written by Kevin Downey on February 2nd, 2023

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  • Career Goals

    10. How does this position fit into your career goals?

      How to Answer

      Your interviewer wants to know whether this position is a good fit for you and whether you consider it a step up in your career or a stagnant move that you're complacent with taking until something better comes along. Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and fits well with your overall career goals.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      A tagline on Southwest's careers page says, "Land a career with Heart." Under their people management practices, they dive deeper into their work culture and hiring practices. "The company looks for people-oriented applicants. Candidates with a good sense of humor, that could read others' emotions, that display great social skills, and that could genuinely empathize with others. As a result, Southwest focused its interviewing questions on teamwork rather than technicality. Southwest focuses on prospective employee's attitude rather than their skills. Skills can always be taught, attitudes are a different story. Southwest wants to onboard only those candidates whose attitude already aligns with the firm's culture."

      Written by Kevin Downey on February 2nd, 2023

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  • Communication

    11. Tell me about a time communication became an issue when working on a team.

      How to Answer

      When working on a team, not everyone will be as skilled at communicating as others, and some have different communication styles. This could come down to differing personalities or varying cultural backgrounds. Give an example of a time you were challenged with overcoming a communication breakdown or how you aided one of your team members in communicating more effectively. Be sure to include the overall outcome of the situation and what you did to contribute.

      "If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it." - Herb Kelleher, the founder of Southwest Airlines.

      Written by Kevin Downey on February 2nd, 2023

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  • Communication

    12. Rate your communication skills from 1-10 with proper examples backing your given rating.

      How to Answer

      Being an effective communicator is essential in the service and hospitality industry, and Southwest Airlines considers them as both. Your interviewer is curious about how skilled a communicator and active listener you are. Evaluate what it means to be an effective communicator and your strengths across the varying communication skills required for your profession. Rate yourself on a scale of 1-10, quantifying why you chose that particular rating.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      Southwest prides itself on "communicating the Southwest way. Maintaining a personal connection between employees and customers is key at Southwest. Remaining a 'high-touch' organization that is true to its values and connected to both employees and customers are all top priorities at Southwest Airlines."

      Written by Kevin Downey on February 2nd, 2023

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  • Compatibility

    13. What unique qualities would you bring to Southwest Airlines?

      How to Answer

      There are some things your resume cannot do, such as showing off your personality and how well you would fit into the Southwest team of Cohearts. Thoroughly familiarize yourself with the Southwest culture and identify how like-minded you are and how you would contribute to their environment. Take advantage of this opportunity to share some of your unique qualities and be sure to tie these qualities into how they will benefit the company.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      Southwest's webpage describes their culture: "Employees of Southwest Airlines are encouraged to 'Live the Southwest Way.' This includes having a Warrior Spirit (work hard, desire to be the best, be courageous), a Servant's Heart (put others first, live by The Golden Rule), and a Fun-LUVing Attitude (be a passionate Team player, have fun)."

      Written by Kevin Downey on February 2nd, 2023

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  • Compatibility

    14. What top skills make you an ideal team member at Southwest Airlines?

      How to Answer

      Your resume will list the varying hard skills which qualify you for the position. However, this question is more centered around those harder-to-quantify soft skills, from time management to interpersonal skills. Southwest places a great deal of emphasis on attitude being their valued trait. As Herb Kelleher once said, "The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls."

      Written by Kevin Downey on February 2nd, 2023

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  • Conflict

    15. Tell me about a conflict you experienced with a customer.

      How to Answer

      Travel can be difficult for many people, especially those who experience anxiety or have a fear of flying. Therefore, those in the industry regularly encounter customers who are more challenging than others. So this question explores your customer service skills specific to mediation and conflict resolution. When answering this question, share an example where you successfully calmed a customer in such a situation and turned the situation around.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      Bob Jordan, Southwest Airlines Chief Executive Officer, says, "The biggest thing that makes us 'us' is our People, and the unique and unrivaled Hospitality they deliver. No one has a Heart for service like the People of Southwest Airlines. No one." They accomplish this through their core values: "Have a strong work ethic. Take initiative. Be accountable. Act like an owner. Choose to do right. Be courageous. Don't take yourself too seriously. Keep perspective. Don't be a jerk."

      Written by Kevin Downey on February 2nd, 2023

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  • Conflict

    16. Tell us about a time you didn’t see eye-to-eye with another co-worker. How did you handle this?

      How to Answer

      Many of the roles at Southwest require you to be close to your coworkers for extended periods of time. For some, this could be part of the allure of the job. For others, this might prove more difficult. Therefore, your interviewer is curious not only about how you might cope in an environment like theirs. They also want to determine how adept you are at conflict resolution and how developed your nondefensive communication skills are.

      "A company is stronger if it is bound by love rather than by fear." - Southwest Airlines Founder Herb Kelleher.

      Written by Kevin Downey on February 2nd, 2023

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  • Customer Service

    17. What is the difference between hospitality and customer service?

      How to Answer

      This is a common Southwest Airlines interview question. They consider themselves to be in both the business of hospitality and customer service. This is a more difficult distinction to make these days since many companies have adopted the 'customer service experience' into their branding and business model. A customer service experience is considered a hybridization of hospitality and customer service. To distinguish the two, customer service is ensuring your customer's needs are met or served. This means that you are satisfying their needs for what your product or service advertises. However, hospitality is ensuring your guests have a great experience during their stay with you. Hospitality industries include those offering accommodations, travel and tourism industries, food and beverage, and entertainment and recreation - any industry where you are their guest.

      As they advertise on their website, "Southwest Airlines has an unmatched record of outstanding Customer Service and Hospitality."

      Written by Kevin Downey on February 2nd, 2023

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  • Customer Service

    18. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

      How to Answer

      Herb Kelleher once said, "I tell my employees that we're in the service business, and it's incidental that we fly airplanes." Southwest services millions of customers, and they aim to deliver the best care to each and every one of them. Share your relatable customer service experience roles, highlighting how your customer service philosophy and skills have developed over the years and prepared you for this role.

      Written by Kevin Downey on February 2nd, 2023

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  • Customer Service

    19. At Southwest Airlines, Next-Level Hospitality to our Customers is our priority. How will you ensure that our service standards are continually met?

      How to Answer

      Most of what you need to prepare for your interview can be found on their website. Familiarizing yourself with Southwest will give you a pretty good idea of what their customer service goals look like. Tie in your knowledge of the company with your service standard. Detail how you would contribute to their efforts and what you would bring to this position.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      For example, this was extracted from their website, "A Culture of Caring - People come first. We're a Company that takes care of its People and its communities, and our People take care of each other. Our unique Southwest Culture is woven into all aspects of our business, from how we treat each other to how we provide Next-Level Hospitality to our Customers. All Employees are responsible for preserving and invigorating our Culture, regardless of position or tenure, which strengthens our Culture of caring. It's a source of pride among Employees and at the Heart of who we are."

      Written by Kevin Downey on February 2nd, 2023

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  • Diligence

    20. Employees of Southwest Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

      How to Answer

      The airline industry is constantly challenged by its tight schedules and relies heavily on its employees' punctuality. So your interviewer is curious about your time management skills and dedication as an employee. Provide examples to the interviewer of times you have shown dedication to the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for in their ideal candidate.

      Written by Kevin Downey on February 2nd, 2023

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  • Direct

    21. In order to work for Southwest Airlines, you are required to pass a criminal record check. Are you comfortable accommodating this?

      How to Answer

      Southwest Airlines runs over 700 planes to over 100 destinations. A clean criminal record is going to be a must-have. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

      Written by Rachelle Enns

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  • Education

    22. Have you received training on how to handle an in-flight emergency?

      How to Answer

      Your interviewer wants to know if you would know what to do if an in-flight emergency occurred. Assure the interviewer that you are confident in your ability to handle an emergency professionally. If you are new to the industry and do not have the related training, be honest and comment on any other activity you've completed.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      Familiarize yourself with their statements on safety and security; "Southwest Airlines is committed to ensuring the Safety and Security of our Customers and Employees. It's our number one priority. We continually work to create and foster a Culture of Safety and Security that proactively identifies and manages risks to the operation and workplace before they can become injuries, accidents, or incidents. Successful identification and mitigation of risks, along with appropriate response to rapidly emerging events, are essential for our continued viability and success in maintaining resiliency for our Customers and Employees."

      Written by Kevin Downey on February 2nd, 2023

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  • Education

    23. Do you have any formal training in First Aid or CPR?

      How to Answer

      First Aid and CPR training is required for many airline industry roles. If you are new to this industry but have a similar hospitality or customer service background, you should know that Southwest airlines provide training in this regard. "Flight Attendants receive basic first aid instruction during initial training and every year during recurrent training." However, the more experience you have in this regard, the more desirable a candidate you could be. Explore the offerings of your local municipality, and you just might be able to find training for free or at a minimal cost. If you could enroll in a course, at the very least, it would convey you are taking this opportunity very seriously.

      Written by Kevin Downey on February 2nd, 2023

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  • EQ

    24. How do you stay positive when something negative impacts you?

      How to Answer

      Your interviewer is looking for insights into how your attitude shapes your view of the world. How you answer this question could inform them how well your personality fits in with the culture they've built and continue to foster. As they say on their website, "We work hard, play hard. Celebrating is something we're known for. We love celebrating together in the good times and supporting each other during difficult times." Consider this quote and how you would support your 'cohorts' when they need someone to lean on.

      Written by Kevin Downey on February 2nd, 2023

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  • EQ

    25. How do setbacks emotionally affect you and your work?

      How to Answer

      Working with the public in the airline industry can often be challenging. So your interviewer is curious about how emotionally intelligent and stable you are and whether those setbacks hold you back from being able to perform. Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace. Ultimately, you want to convey your like-mindedness with their culture and display your personality as a good fit. Southwest says, "Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. We're Cohearts, after all!"

      Written by Kevin Downey on February 2nd, 2023

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  • EQ

    26. Think about a difficult boss, professor, or coworker. What made him or her difficult? How did you successfully interact with this person?

      How to Answer

      Show the interviewer that you work well with most personalities, even though you recognize some folks approach things differently than you do. Think about someone who was challenging to work with and what that relationship meant to you. Avoid speaking poorly of anyone, and be sure to end your response on a positive note. As the founder of Southwest said, "If you don't treat your own people well, they won't treat other people well."

      Written by Kevin Downey on February 2nd, 2023

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  • Experience

    27. Tell me about your airline-related training.

      How to Answer

      If you are new to the airline industry and haven't received any training specific to this role, consider what training you have that might be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Before walking your interviewer through any on-the-job training you feel might be helpful, research to ensure it is relatable to what they offer. Regardless of any industry-related training you have been through, Southwest Airlines will provide training specific to their airline as part of your onboarding and continuous development.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      Spend time learning all you can about Southwest Airlines University. "With 60,000 Southwest Employees enrolled, SWA U has a student body size similar to Big Ten universities. Vice President of Southwest Airlines University Elizabeth Bryant explains that SWA U has a mission to provide the tools, skills, and resources Employees need to excel and reach their full potential."

      Written by Kevin Downey on February 2nd, 2023

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  • Experience

    28. What experience do you have using team-based messaging applications?

      How to Answer

      There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.

      Written by Rachelle Enns

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  • Problem Solving

    29. How do you determine priorities when you have multiple tasks at hand?

      How to Answer

      Whether you have had professional leadership experience or not, it holds value to exhibit your leadership potential and the initiative you take when addressing the needs of your team or your customers. Describe how you approach which tasks require more of your attention over others when priorities change and you feel torn between various projects or tasks. Assure the interviewer that you can be diligent when assessing your priorities. "We believe support is a key part of every Leader's empowerment."

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      Southwest Airlines is the largest operator of the Boeing 737 worldwide, with over 700 in service and each aircraft averaging six flights per day. They are a busy airline with multiple items on the go at all times.

      Written by Kevin Downey on February 2nd, 2023

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  • Problem Solving

    30. When have you had to shift your priorities in response to sudden changes?

      How to Answer

      Herb Kelleher said, "We have a strategic plan, it's called doing things," and "Just because you don't announce your plan doesn't mean you don't have one."

      A sudden shift in priorities requires quick thinking and the ability to handle such contingencies with composure and grace. So think about a time you had to change your priorities on a dime. Assure the interviewer that you can respond professionally to sudden changes. As they state on their website, "We wouldn't be Southwest without our People, who are the Heart of it all. We know change is a journey that requires intentional action, honest dialogue, and open hearts and minds. Over time, data can begin to tell the story of how we are changing, it'll be a story that we'll write together."

      Written by Kevin Downey on February 2nd, 2023

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  • Problem Solving

    31. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

      How to Answer

      Your interviewer is curious about how you navigate the unexpected and whether you take charge of your personal development and make a habit of stepping outside your comfort zone. Southwest Airlines's founder once said, "I learned it by doing it, and I was scared to death." How you face unexpected difficulty can say a lot about your character. Share with your interviewer a time when you encountered an unexpected challenge. Describe how you handled the situation according to their values and principles.

      Written by Kevin Downey on February 2nd, 2023

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  • Salary

    32. What are your salary expectations?

      How to Answer

      The best way to discuss your salary expectations is to use your current earnings as a base, taking into consideration the frequency of your pay increases and projected annual income for the coming year or two. Compare the benefits they offer to what you currently receive and how that impacts your cost of living and increases or reduces your income level regarding expenses. Be open and honest. Transparency is the best choice when salary-based questions arise.

      Written by Kevin Downey on February 2nd, 2023

      What You Need to Know

      Here are some benefits Southwest advertises on their websites; "It's more than just a paycheck. A career at Southwest Airlines includes several benefits and perks, from our legendary Culture to travel privileges for Employees and their eligible dependents. Southwest(R) offers an excellent benefits package, including a generous dollar-for-dollar Company match in the 401(k) Plan, subject to vesting requirements and certain compensation limits, as well as a ProfitSharing Plan. Average pay scale and employee benefits at Southwest are the highest in the airline industry. Average pilots ay, for instance, were between 32 and 91% higher than the industry average. With flight attendants, between 12 and 38% higher. Employees at Southwest are treated as family, everyone takes care of each other."

      Written by Kevin Downey on February 2nd, 2023

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  • Situational

    33. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

      How to Answer

      Airlines will always have strict safety protocols, and your interviewer is curious how competently you would react in a situation where you felt safety was at risk. Familiarize yourself with the detailed Southwest Airlines Safety & Security Commitment. It will inform you of their responsibilities and commitments. "Southwest Airlines is committed to ensuring the Safety and Security of our customers and employees. It's our number one priority. We continually work to create and foster a Culture of Safety and Security that proactively identifies and manages risks to the operation and workplace before they can become injuries, accidents, or incidents."

      Written by Kevin Downey on February 2nd, 2023

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  • Teamwork

    34. How will you earn the trust of your coworkers?

      How to Answer

      "We're a Company that takes care of its People, and our People take care of each other. We're Cohearts, after all!" Southwest employs approximately 60,000 people, so you can be assured there will be a significant range of personalities and backgrounds. Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers. "We're dedicated to doing the right thing and take great strides to foster trusting relationships."

      Written by Kevin Downey on February 2nd, 2023

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  • Teamwork

    35. How do you get along with others at work?

      How to Answer

      The interviewer is curious about your relationship-building skills and whether you had positive relationships with your past coworkers. Before considering any candidate, they need to ensure the person they hire would complement their teams and enhance their culture. Under their core values, they state, "Practice civility. Embrace Team over self. Be inclusive. Speak up. Be transparent. Tell the truth. Practice Hospitality. Live by The Golden Rule. Don't be rude." Think about your relationships with coworkers, past and present, and what you enjoyed most about working with them. Excellent communication, a strong sense of humor, and emotional support are all great pillars of fun working relationships.

      Written by Kevin Downey on February 2nd, 2023

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